Beats by Dr Dre Customer Service Complaints - page 3

Beats Audio (Wireless powerbeats2) Has got to be the worst crap I have ever bought ... for 200 dollars I got these junk things ... yes wireless ... but crap ... my 10 dollar skull candy sounds better ... fits better and work better than the 200 dollar pos ... I am so disappointed ... wanted to contact the company but there is no direct email spent an hour on there site looking for a way to tell them they suck and what can be done ... apparently nothing they have my money ... figures the wealthy taking from the not so ... so this tell me that they are just ready to take my money and not stand behind there product ... DON'T BUY ANY OF THEM GUYS THEY ARE A RIP OFF WITH NO SUPPORT

I got a pair of red beats earbuds for a Christmas gift, but only after 1 month of having them they stopped working. I never even listened to my music very loud. i am very dissapointed.

Very disappointed. I purchased 2 sets of headphones from beats and both sets after just 8 months one of the head phones started making a funny noise. I don't listen to my music loud so it cannot be from blowing out the speaker. I also always keep them in the case and never have done anything that they should have broke. Great sound but I can't see myself buying another pair if this is how the trend will stay.

I was given a set of Beats Headphones for Christmas. First - the inside of the over-the-ear - padded portion started separating (I had to continually super glue it back together). Note: they have never been used outside - and only for casual listening (very well taken care of). Then - the cord started to fall apart and didn't provide good sound. I replaced the cord and it worked for a while but now I have bad sound again (I'm now sure that it's a problem inside the headphones/connection and not the cord - it's a new cord!). I can't emphasize enough how careful I am with my electronics - these were well taken care of.
I really wanted these to work and talk them up. Unfortunately - I will now have to seek out a better set of headphones.

I was just told it would be $150 to replace the broken head piece that breaks on ALL OF THEM.
What a joke. They pay $1 max for that plastic.
And it is 100% manufacturer fault because they were gently put on like always but you can tell the plastic has eroded because it must be faulty/cheap. Right where the metal meets the plastic they snapped.
GARBAGE

Hi. I bought studio wireless head phones close to $400.00. After only 4 months the ears cup leather its ripping of. How can that happen? It shoul be the best materials for the price. It's a defect. They have been send for repairs. I have to wait two weeks or more to get them back.

Dont buy a beats pill
coustomer service cannot provide you with a simple 12 volt 3amp car charger for their beats beats pill xl

Hello and welcome. I'm small Apple investor and an a Apple retail employee. I tried the 1-week trial membership when the merger was announced.
Can I please get my second free week please.
Hopefully I can use my iMatch subscription soon.
Thanks,
Michael

Horrible company! Have had our wireless beats 3 weeks and they don't work. Was told that I could send them in and pay to have them looked out... This can't be the ligit beats people... If so, they better change their policies or other wireless headphone companies will pull them under!

I made a purchase on the website & called Customer Service ASAP to cancel the order they had already charged my account. So I waited the amount of days required for the monies to show back on my account, they never showed. I contacted my credit card company and they had mentioned the Beats by Dre could provide a Auth# to me and my Credit Co would put the monies back on my card same day. Customer service Rep Matthew told me that Beats by Dre only had ONE EMPLOYEE that handles WEBSITE issues, I don't know why this is a website issue but anyway he said it was going to take up to 7 more days maybe more for the monies to show on my account or for me to receive a AUTH#. I find this very unacceptable Beats by Dre took the funds off my account within in minutes of me calling to cancel but its takes them forever to credit my account. I would not purchase from this company SAVE YOUR MONEY!!!