Brighthouse Customer Service Complaints - page 3

Against the advice of our neighbors, we have switched to BH because of their 90mbps internet service. What a mistake. Just as forecasted, the BH cable van is now visiting our home more or less on a weekly basis.

It started when during installation the installer was too lazy to place the cable that runs between their roadside hub and house deep enough under the grass. It stuck out in several places and of course got damaged by our lawncare company. On hold time before somebody took my call: 41 minutes.

Next thing was that we never reached the full speed of 90mbps, at best it hovers around 68mbps. Finally BH concluded that it is what it is. On hold time before somebody took my call: 37 minutes.

You should see the trashy and banged-up "Atlanta Scientific" HDTV DVR they brought us. A total piece of junk that had been repaired many times. When I complained, the installer said "this is one of the better looking units". When it was finally hooked up, it turned out that by default you always see the old 4:3 format first, and only after clicking "Watch in HD" you get the HDTV picture in 16:9 ratio. Hello... When I order HDTV, I naturally want to see it in 16:9 ratio, and not in 4:3 format. Same for the settings, recording screen or TV Guide... they are 4:3 only and never display in 16:9 format. Explanation by BH: That is better for old TV's that have only a 4:3 format picture tube. The only problem here is: When I order HDTV service, the TV NEVER has 4:3 tubes (which are thing of the past anyways), but always 16:9 for Plasma or LCD displays.

Next thing was that the rotten "Atlanta Scientific" DVR went bad... what a surprise. BH promised to come out next day to swap it within a specific 2-hour time window. As you would have guessed, of course nobody showed. When complaining at BH, they said the technician came to our house, but nobody was home. Liar, liar, pants on fire! Tomorrow we try the same thing again... On hold time before somebody took my call: 46 minutes.

My advice: Stay away from BH as far as you can. Whatever they are offering you, it is for sure not worth it. Do not become another victim and do not allow them to add more frustration to your life. See if DirecTV is an alternative for you, as I found their service very reliable.

I just spent an hour trying to get simple help with my emails and had to speak with 7 different reps and never got my issues rectified. The last 2 reps were in Mexico and could barely understand/speak English. One retention rep actually hung up on me "while" I was trying to state my problem. I initially asked for "tech. support" and 15 minutes later a "customer service rep told me he'd have to transfer me to "tech support". Then the tech support rep told me he did not handle "email trouble" and connected me to the "email dept". She helped me with my emails but could not help with my very slooooow internet connection. She tried to tell me that even though I have 60 mbps that I will have to "reset" my router every day and that should take care of the problem! What????? ***This company's support SUCKS***

There service and customer service just stinks! Why does the router need to be rebooted multiple times a day? Why does paying for upgraded internet speed NEVER approach what your paying for? Why do they offer apps that don't work and NOBODY seems to be able to discuss intelligently? (BH app for TV on your computer is advertised as part of their services that you pay for but is a BETA version that does not work; when calling for help you get routed overseas to someone who reads off a list and has no clue of the issue. I've has VERIZON FIOS in the past but now trapped in a community with a long term contract with BH !! It reminds me of the old days up north when there was only one provider (Cablevision) and they made billions, You should have seen how much more service and reduced prices came into play once there was competition and better service from Verizon!!!

I recently moved returned my brighthouse equipment and paid my balance, they turned my account over for collections and said I did not pay it. They want more proof , I sent them a fax copy and mail them a copy of my original receipt how much more proof do they want. Next step my attorney if they cant get this fix, I recommend everyone in the us stays away from brighthouse networks

Anyone looking for a cable service my advice is to STAY AWAY from Bright house Network. They are a absolutely incompetent network. I have had them for a month now and had them at my place 2ce in 2 weeks, once today, just to have them at my house again later today when they get around to it. Their equipment is junk that continuously malfunctions. MY DVR has been replaced 2ce now which means i need to now reschedule my recordings again. Their internet continuously drops so for gaming purposes is out of the question. On top of all when i call them for the 8th time completely fed up to the point that their Technicians even say its ridiculous, their customer service tells me they cant do anything for me but waist more of my time to fix it. Their customer service is nothing but "plain" spoken people who continuously show they dont give a damn and are unwilling to keep you with the company. I gave three options in which they told me they will do none of. Those options where to 1 refund this month and get their equipment out of my house, 2 cut my bill down for equipment that is malfunctioning and can only be used as a paper weight, or 3 fix it and give me more bang for my buck and waisted time (more channels) as a thank you for being patient. In less words i was pretty much told to go. Iv never seen such incompetence in a company and so much "i dont give a damn" attitude to NOT do whats right. STAY AWAY FROM BRIGHTHOUSE NETWORK! Ill be posting this wherever i possibly can. My problems have STILL not been resolved

We have nothing but problems with the BH in Auburndale Florida. Trap and trace was to be on 10 days not years. Also our phone number has been given to someone else. Our number is on someone elses credit card and we have had numerous calls about a man at a local hospital. The team has been to our house over 33 times. Problems daily.

Signed up, they took my wrong SS# down. Now am unable to do anything by phone as I have been told I must come into office to fix their screwup. Dish here I come. I suppose when they call me to pay the last bill and are unable to verify my SS# I will request them to come to my house to verify it is actually them.

I'm about as unhappy with Bright House as I can get short of 'dropping them' for the second time. It concerns service that was interrupted last night at 10:20 and has finally been restored at 11:50 this morning, thirteen and one-half hours later. Not the first time I've been unhappy with Bright House, though, which last time I got this unhappy they 'went'. One problem after another with service since we've 'had them back' for not quite two months. Promise, promises, promises, until they get into your house and then it's like they don't care. Typical Florida Bright House.

For 3 days I have been attempting to get a (1) cable card installed on my Brighthouse service. I have made 2 automobile drives to 2 different locations to pickup equipment that I am told by the phone Reps cannot be installed by consumers. I have talked the numerous reps over the last 3 days and multiple phones lasting over 4 hours on the very 1st day. I was placed on hold for over 45 minutes during one of these calls. The following day I started again. I spoke to reps who promised to call me back and never did. I tried chatting with a rep and was told that the information for this process was not in her data base and she could only schedule a installer to my home (I saved to chat). I was told by Kelly a supervisor to only talk to local reps and not national reps. So now I going to take off work and schedule a installer to my home to read the numbers that appear on my screen. Will start looking at ATT again.

we just switch from our old company to Brighthouse 3 days ago and we already having problems with connection wireless internet and to reach costumer service in Orlando area it is the worst, no one answers our calls We run a business and we need this to be fix.IT IS THE WORST COMPANY EVER.

Brighthouse is a JOKE !! For a solid week I have had nothing but on going issues with the internet and phone service and service tech after service tech but never has any of them corrected the problem but gave me some BS story from replacing all of the lines,to some kind of filter but yet the service goes out at the same time every day as if they turn it off and on. The joke is they want to sale you new products but can't take care of the ones now what a laugh. They lied about the phone service and to me has done nothing but misrepresent themselves.

If Brighthouse does not start monitoring there service complaints they will see a lot of customer canceling their service.The local customer service can not do anything but sent a tech to see the problems. Customer service and the techs are great people. The problem is with the Corporation. They hide behind customer service. When it is something customer service can not fix locally nothing get done. This is the second problem that has gone on for over a year with no results.

After 2 years back and forth with bright house horrible internet and phone service they now want to hit me with 20.00 collection fee. what a joke they can't get the service to work right so pay me extra for please

Poor internet connections, TV problems and prices going up.
Service issues are graciously discussed but never really fixed

You people really don't know customer service. I've tried to call, no answer. The service on my TV, shows "no data". Tried to call, rang, then dial tone. Definitely need to drop all my service, phone, internet, cable dvr,x2, etc.

There is no way for Bright House service to be any worse than it is. Even if they were to take my money and give me no service at all, that would be an improvement over the empty promises and supreme idiocy that is the hallmark of Dim House Networks. They should be ashamed of themselves and their seemingly pathological propensity to over promise and under deliver. Contacting Bright House technical support staff is an absolute waste of my time, which they treat as worthless. Bright House customers have no choice but to accept pixelated images and sluggish downloads. The only reason Bright House stays in business is because there is no competition, and most people aren't willing to live without cable-TV and Internet service. Call it what it is; J.D Power awards be damned, Bright House is a pathetic purveyor of over priced misery to an imprisoned audience.

I have double paid my bill accidentely. after being told I would get my refun within 5 bussiness days. I called back after 11 days and was told they had not submitted the paperwork. opps o their part. Now it would take another 7 to 10 days!Not only did they not offer us even a free movie for our troubles, but before speaking to a supervisor I was told that I might not get my refund as by that time a new bill would be coming up! Hey the last time I checked when someone is taking my money and using it without my knowledge or consent, it was called stealing! That is so wrong on so many leavels. Needles to say I will be waiting on that refund because I will be discontinueing this service. I like to do business with reputable companies. The customer service staff is extreamly unprofessional, and you will be told there is no one else you can talk to to resolve the matter.

Sucks, 3 times provided payment info to some mexican national, what they do with our financial information I do not know, but they dont pay bill. Brighthouse Management says it is a network, not proven a mistake.
Also they are rude, dont respect to provide answers. Hangup. When you ask personnel in Tampa or St Petersburg for info on Mexico they deny to help you complain. I will file a Patriot Act complaint on terrorist financial information leaks, and shut the whole electronic brighthouse payment network down. The FBI will do that, then we can see what Mexico iss doing. Also Tampa employees carry cell phones into call center booths and take/personal financial info and sell it on line, they copy into text messaging, then sell your info.

Rudest customer service ever. We have had 4 boxes that all broke and the internet is horrible. Takes an hour on each call to fix.

John at EXT 4210 is horrible.

Bright House billing is the worst. I have had direct debit (AutoPay) of my monthly bill from my bank account for the last three years.
Last month I was hit with a $6.00 'Late Charge" for non-payment. I called to complain and was told that according to their records I have been paying each month by personal check and never had 'AutoPay' and that the AutoPay line printed on all my past bills must be a mistake.
Calling me a liar is the limit.
I'm out of here BlightHouse.

Why is it beyond the wisdom of BH to regulate the volume of the channels so that it remains the same when switching also why is the picture quality so variable between channels and finally why can't they broadcast pictures that are all the same size so that I don't have to adjust the picture each time I switch channels and lest I forget why can't BH train their techs to be personable and polite

All in all I give the entire network an F

Worst Customer Service Of Any Company Ive Ever Dealt With By Far. Even A Simple Billing Question Take 45 Minutes To Answer. Avoid At All Costs.

I have never met a more bunch in my life. First I call to answer a simple question and I have to be connected to so some idiot in Monterey Mexico. No one can answer any questions they quote policy and procedure. When asked "how much is this service", I get 4 different prices within the time of the conversation. There is NO quality to the services Brighthouse provides; from the call center to the morons they send to my home. Itâ??s time for a dish!

I just had my Internet hooked up yesterday and today no wifi service ??? Really ??? My only day off this week and I'm trying to fix their screw up. So pissed off today in Orlando :(

TERRIBLE Customer service on the supervisor level in Customer Care Department