Customer Service Scoreboard
Charter Cable is hiring technicians who are not honest and need not be let into your house. I had one come over even though nothing was wrong. He insisted on trouble shooting my cable. I told him everything was fine. He was told not to go into a specific room. He disregarded my instructions and went in anyway. He said he needed to tighten cables, even though they where very tight already. This room had a lot of valuables, and I am now having to take inventory to see if he stole anything. Why would he do something I told him not to. Well, this guy does what he wants to do even if he is told not to. This looks like someone who wanted to see what was in that room, at any cost. I have told Charter, and they seem not interested. I need an honest company, who will protect me from technicians who come into my house and do what they want. Why hire these types? Only Charter knows.
I have been a Charter customer for over 30 years and the last 10 years has been the worst experience ever! When a non-customer with no payment history can go online and get an internet package less than half the price I'm paying and they being charter refuse to give me the same deal something is very wrong! I recently opened a business and needed internet only and had a certain place for it to be installed in order to have internet signal to the whole business. The technician proceeded to assure me that the place where "he" wanted to put it was as good if not better than the place I wanted it installed. All the man had to do was plug in the modem/router and install the internet cable from the outside which was already through the wall. The entire 'job' took him less than 1 minute. $100 was then charged to my account for the "installation" which I described earlier.
When we had our tv's installed the signal wasn't strong enough for the wi-fi to work. I called Charter customer service to see if they would even offer to rectify my problem and I was told that there would be another service charge plus another charge for the cable the tech had to use to move the modem/router. Finally I had to purchase enough coax to move the modem/router to the place where I originally instructed the tech place it.
So a word to the wise, IF YOU HAVE A CHOICE OF CABLE PROVIDERS DO NOT, AND I REPEAT, DO NOT CHOOSE CHARTER TAKE THE OTHER COMPANY!!!
Signed
No Choice but Charter!
About 4 week ago I started having slow downs with my internet and dropouts on my phone. After some time on the phone with the automated attendant and with the reprehensive you sent a young man out. He discovered there was low signal and changed several connectors and a piece of cable that turned out to be indoor cable that the original installer put outdoors. He said that someone would be out to bury it, I told him that because it was going through my perennial flower garden I would bury it along the side. But I would like the cable that had been left un buried behind my house for eight years. He checked it replace a splice connector that was not sealed for underground and said he would have them bury that. I did bury the new cable out side of my flower garden and I thought all would be well when the buried the cable behind the house.
Last week I was out of town and when I come back I find that the cable in front of the house that I buried had been pulled up and they had plowed some kind of spade through the middle of my violets and iris, walked on top of my lilies but had left the cable on top of the ground behind the house.
Such incompetence is a poor representation of you company and I hope you don't let me wait another eight years to bury that cable but stay out of my flowers.
And DO NOT come to my house with out a call first.
Beware!!
I guess anyone and call and have service put in or pay their bill with anyone's checking acct they get ahold of and you take it. Just noticed again after putting a block payment on you, that someone is using my elderly mothers bank acct to pay their bill again, and your illegally taking it! Do you not do anything to make sure it's actually their acct and not theft?
I'm coming and heads are going to roll for stealing. And your going to give every cent back other. What didn't you get the first time you were notified by bank to stop using acct?
Wow!
I just read that Charter bought out Time Warner Cable! So, I thought I would check on the company and boy am I glad!
We've had enough problems with TW cable service over the years and finally are switching to a new provider because the problem never gets fixed and all you get is the telephone techs who tell you the same thing over and over.
Thanks for posting so people can learn about this company.
You supply spotty internet at prime prices and advertise "60mbs" and deliver that approximately 20% of the time....my bill should reflect that...I owe you 20% of what you charge for internet...It irritates me beyond words that should be typed in a complaint...Deliver what you advertise or charge for what we actually receive.....Cut a couple CEO's bonuses and do your darn job. Thx, Marvin
What is going on with the service? My Internet is going in and out, no on demand, cable is also going in and out. Especially in the morning. I am about to switch to a new provider.I am paying almost 200$ a month for this? This is bs. I WOULD LIKE TO HAVE BETTER SERVICE FOR THE MONEY I AM PAYING. or your going to lose getting my hard made$
In November of 2015, our business had both voice and data installed. Service has been good. One week after the install (Now December 2015) the permanent cable was installed under ground. It was not until we followed up with them in mid April did they promise to send someone out that week to move us from the temp cable that was laying across the lawn to the one that had been buried over 5 months previously. Someone arrive that week but will ill equipped to do the install. He did not have the proper equipment for the job. I was told the install would be re-scheduled and I would be notified of the date. At the end of the following week I followed up with Spectrum, since they had not followed up with us. They promised that someone would be out that Thursday of the following week, Friday at the latest. No one showed and no follow up. I called again the next week and was told that someone would be out that day to do the install. No one showed and no one followed up from Spectrum. I called the next week and again was promised that someone would be out. Finally someone showed and the install was completed. When I complained about the time it took to do the hookup, I was told that there was no one available for 5 months to do the final install! REALLY???!!! When I asked why I had to make so many calls, a tech showed up who could not do the install and no one bothered to follow up, I got sorry. How about a $20 credit. I was asking for a one month credit ($72) and they refused to give a month credit for 5 months of failure, no follow up, sending an ill equipped installer and for the multiple phone calls and time I had to spend insuring that they did their job!!!! Don't expect customer service with this company at ALLL!!
Reading through some of these reviews remind me of the nightmare experiences I too have had with Charter....ugh! Another thing they like to do is change channel packages almost yearly so to get the channels you are interested in it will cost you more, sigh....where did customer service go! Now they have changed the menu bar on the bottom of the TV screen to an ugly grey with poor font choice...it makes it very difficult to read...GO BACK TO PREVIOUS FONT & COLORS!!! Those of us that have vision problems are now struggling to see 'new look.'
Run by Bozo's customer service is a laugh. Call at the least busy time and get the BS we are so busy wait for 45 min.s until we answer then more BS. Why would one channel freeze and lose voice constantly. Charter's way of influencing what you watch? Totally disgusted and getting worse. Take this TV service and shove I ain't gonna take it no more! $55 a month for this crap service - No way!
I have asked to have installation 2 times each time they just take the order say they can install then call and cancel. I am in Real Estate I need charter and I live in a rural community to don't have any other choices and want them to send someone that will take their time. We had charter before and it worked great so not understanding why they want do it again. It can be installed and I want someone to take the time to do this.
Respectfully,
Prices for the first year of service were reasonable. For us seniors who live on a fixed income the second year you get a good size hike in price. I called to remove the phone and they want me to pay even more. Now I am currently looking for a new provider as I can't afford these high price raises in the bill. I would hate to think what the bill would be if I had movie channels on top of it.
THANK GOD................my days of Charter are over with. Just made my final payment and I have no more dealings with these people. Their incompetent, rude, sh#%%y e-mail program and service is now behind me. After 18 year of service, I'M DONE!! I will NEVER go back to these people again. I feel as I should celebrate. Drinks all a round.
Absolutely horrible company. They use robots for customer service because they are too cheap to get you to a human right away who may actually help you. For what they charge, the customer service should be excellent. They don't care if they waste your time with a robot. I have had 3 digital receivers break down on me and I have to spend the time dealing with it. And, they have the gall to charge about $7 per month per box. Charter sucks!!
Worst company I've ever dealt with. Have no idea how they stay in business. Ordered cable tv & internet service after months of receiving cards and letters advertising Charter Spectrum with tv/internet/phone service $29.99 each. Issues began when I tried to place an order online. The site said that services were not available in my area. I called in to check because I had seen their trucks in my neighborhood. Turns out the phone service is not available, but the rep said she could match the online offers.
I had AT&T Uverse and thought the service would be comparable, but the limited information online is very misleading. When the rep asked how many boxes I needed, I told her that I currently had two. She said 2-4 boxes would cost the same, $9.99 for the first DVR and "$19.99 for two, three or four - not $19.99 for each" so I opted for 4 so I could add outlets in the kitchen and guest bedroom. I asked if I could access DVR recordings from all four and she said that I would need a DVR in each room where I wanted to view the recordings. She said that I would receive 24 months of a movie package for free for placing the order by phone. I was surprised and amazed, now looking forward to switching providers. We discussed my internet needs as I sometimes work from home and she gave me a date for the install and said that I would receive information via email.
Two days passed and no email, so I called to make sure my order had been processed as the installation was scheduled for that weekend. They verified my install date and said that I would receive an email confirmation prior to the installation. More days passed with no email confirmation and no way for me to review the order. The morning before the scheduled installation, I called again and received the same information. I received no email confirmation, but the guy showed up to do the installation and the saga really began. It took all day to run wires, drill inconveniently located holes through brick, run an orange wire across the back yard, etc. Another guy had to be called to assist. As he was wrapping up, the installer asked if I wanted wireless service. I was confused because I thought he had already set it up. Turns out there is a separate modem and a separate installation charge - neither had been mentioned by the agent who took the order which I had never had a chance to review. I asked him to please set up the modem as I called to find out why I still didn't have a copy of the order and why this hadn't been included.
At this point I already had misgivings. I spoke to five different people including managers in different departments and NONE OF THEM provided any useful information. They couldn't email the order, send me a link where I could review it, explain why I hadn't been told about separate charges for wireless service, etc. I told them I wanted to cancel the service immediately. The installer had already left, but I was already certain that this was a huge mistake and I hadn't even tried the services yet. Along the way, I was repeatedly asked for the security code on my account before they could provide assistance. I had not been provided any account information at all either by email or in person, so this was another ridiculous sore point. As I was transferred to yet another department for assistance I learned that I had four DVRs at $19.99 each per month, not $9.99 for the first and $19.99 for the other three. One of the managers told me there was a 30-day money back guarantee and encouraged me to try the services before I cancelled. I was totally frustated at this point, but I was going on vacation in two days so I agreed to keep the service temporarily. I then discovered that there were no pamphlets for the remote, no instructions of any kind for the DVR or other services and I would have to search online or learn through trial and error. [Again, why is this company still in business??]
When I returned from vacation, I called to cancel the service and was told that I had an overdue balance. I rechecked my mail and email because I had not received a bill. I still had no way to access the account online and they would charge me to send another(?) bill. The agent was adamant that I needed to pay the balance to get assistance. I asked to speak to a manager since I was told that there was a 30-day money-back guarantee. I packed everything up and took it to the local office where the girl said my balance was $11.55 for taxes. She said that I needed to wait for the final bill because she could not generate a bill for me to pay. Ten days later I received boxes to return the equipment. The next week I received a large envelope mailer to return equipment. I called to see when I might expect the final bill and was told that it had already been sent. Days later I finally got the bill which now shows a balance of $21.27 including a late charge of $8.95. I received an automated call yesterday regarding the return of the equipment I returned over three weeks ago. An orange cable still runs across my back yard and I have to cover two oddly placed holes for the cables I no longer need. On a scale of 1 to 10, I rate this company -9.
One of the world .BAD company ever I work whit !!!!!
Money hungry , Rip off ,!!!!!! Promise 60 MB/s and I got 5.6-10........... TV??? ....loosing signal ,frozen picture, 1-2 days EVEN NO SERVICE ...NEWER GET ANY DISCOUNT !!!!!!!!!!!!!!!Phone ... even do not try it !!!!!!!!!!!!!!!!!!!!!!!!!!
SO IF ANYONE THINK DEALING WHIT THIS WORST COMPANY ....."CHARTER SPECTRUM" THINK ABOUT 1000 TIMES '.....
THEY ARE BAAAAAAD !!!! VERRRRRRRRRRRRRRY BAD!!!!!!!!!!!!!!!!!!!!
I contacted Charter today 2/19/16 about an invoice which I did not receive last months but received two months billing today. I have never missed a payment but for some reason, I did not get the January bill. The person I talked to was so rude and made me feel like a dead beat, that I was responsible for my bills and of course I know that. It was a $7.95 late fee and I disputed because I simply did not get the invoice. I am never late paying a bill. The woman decided to argue and make me feel worse.
Charter is a company that lies to their customers and they are racist. I was told by a representative that they would credit my account for 99.00. I made a Payment and I was told I had a zero balance. I wake up and I have no service. I called Charter and asked them to pull up the phone calls and they oddly could find all the phone calls but the one where the young lady offered me the credit. They are liars liars liars liars liars......if you have service with them disconnect. They are liars!!!!!!!!!!!!!! I would not recommended them to anyone.
Charter came to hook up tv Internet and phone. Came early rushed home. But boxes in wrong places. Had to replug all kinds of things. Unplugged my freezer and defrosted all meat for the month. It was discounted meat and what I had still at home when they arrived was about 25 dollars worth said of just 25 dollars of discounted meat. After seeing mess in my freezer where 4 bags of Ice melted. Ice cream Ice cream sandwichs Popsicles. He acted like that was nothing about another 25 dollars worth he could plainly see. They are very rude and unprofessional. They have no professional people that I've seen. I'm out hundreds of dollars. My kids will starve. I will too but kids come first so what does charter say. My man says he unplugged nothing. So I unplugged everything for what reason. Apparently cause charter needs the money. That came from careless employees. I would never unplug a freezer. And I believe in Standing with the person who pays my paycheck. Charter will soon lose my business. Careless Money hungry Charter Cable is new name. Hope their families don't starve tonight !
I have been searching for an email address to send pictures of around 250 feet of cable that's been wound around and laying on my property since September of 2015. I assumed it meant I could get cable at my house so I ordered it in November 2015. It's February 2016, and after no show appointments, at least, 20 calls to Charter, one local office visit, one dispatch supervisor phone call one West Coast customer service supervisor phone call, I still have cable wound on my property and no cable service at my home. What kind of shady company has no public customer service email address? Even their own customer service representatives weren't able to provide me with one. They enjoy letting their phone operators, desk representatives, and installation people take the brunt of complaints when it is above their paygrade to deal with these kind of problems. They enjoy passing the buck to the little people while they hide in the background raking in our money! Can anyone help me with my situation?
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