Charter Customer Service Complaints - page 3

My phone is out and I have a charter tv installation who is late and I caannot reach them. There seems no easy to chat.

Changed to charter because saleswoman gave me a good rate and told me it would not change for two years, changed after 1 year.called and they were very cold and could care less, please do not trust anything they tell you, I'm looking for new cable company

Worthless lose of cable and channels in bad weather and now amc when there is now problems with the weather at all. No concern on the part they just want the money.

It seems almost 5 outta 7 days in a week, my internet is either so slow it doesn't work well or the Internet cuts out so much I can't even watch one show. In my opinion charter has done nothing to improve their service. I am looking forward to them stepping up and fixing their many issues or finding a better provider. Why pay around $70 a month for internet I don't get to use?

I have had the same business e-mail for years now and to change it will hurt my business because of lost contacts. Charters e-mail simply does not work. I just went to a new package to save $40 per month and when they installed the new equipment I asked the installer from Charter why the e-mails suck and he told me that the plain and simple the program is broken and does not work and that is from an employee of theirs. Other things. Turns out I have been paying for HD for 2 years but my cable box was not an HD version so I really wasn't getting HD. When I signed up for HD they did not say I had to swap the box.

I received a call from Charter at my place of employment. It was a call trying to get me to upgrade my service. I was upset that I had been called at work. I told them never to call that number again and I even called a number at the corporate office. Was told I would be added to the No Call List. What a joke - just got another call on my job !!!! I said again - Take me off of your call list. The girl that called said "Well, you weren't ever taken off but I will take you off now. Very doubtful. I do not like calls like this while on the job.

Ihave called them e'mailed them at least 30 times because of their pathetic e'mail program. If they can't get it running right they need to get 3rd party help that knows what their doing. HOW PATHETIC

I have tried 3 times to get someone on the phone.
1st. 18 minute wait no answer
2nd. 23 minutes wait no answer
3rd on hold now for 8 minutes.
Not acceptable unprofessional.

Your customer service representatives at the 888 number (once one gets a human being - always hit that zero) are great. Your web site is so unbelievably frustrating that I came close to throwing my laptop across the room. I tried to log in, got a page saying that I could use my old log in, was then take to a page saying that I had to update my log in. A link was provided. However the page it took me to did not have anything on it about updating my information. It did have an "Account" link. Clicking on that took me right back to the original use your old log in page. Which again to me to the shiny and brand new Charter page. Which again did not provide any way to accomplish the update. After 4 or 5 times on this not so merry round, I gave up and called the 888 number. The people there were great.

CHARTER SUCKS! Who has had problems with the e-mail program? Can't forward. Can't reply. Won't load. Can't access saved files in folders. This program is a joke and it seems that it is getting worse.

Still having sporadic internet service due to an unknown problem. Three technician visits, three new routers, more than ten phone calls to try to get someone out that can truly complete the service...and awaiting a return phone call from a supervisor at Charter. If this was new service, it would be installed and completed the same day. The problem seems to have baffled all three technicians and their supervisor who was called by one tech and came with one tech. If I was this inefficient with my job, the patient would already have died, been buried and the grave flowers would have dried up and blown away. Beware using the service.

Amazed at how poorly charter communications treated me today when I called about a customer service issue. The supervisor I talked to was Shawn, and he didn't care at all about address my issue. Don't support these jerks with your Money

Charter is the worst cable provider due to their poor customer service and how they treat people. You'd think they'd be interested in keeping customers. I've worked in a large global Fortune 500, and we treasure our customers. Charter has mistreated me, miscommunicated and outright lied about pricing and charges. They expect you to buy more service from them but treat you like dirt. I'll never buy anything from Charter ever again. I cancelled my TV (and went with another provider) 2 years ago. Now I've changed my cable due solely to their awful customer service.

There are several Charter Communication wires down across my 81-year-old handicapped grandmother front porch. We have been given the run around for almost 2 days now. I am on my 5th call with Charter. A technician was standing there staring at the pole and wires watching my mother ON A CANE try to get my grandmother (Who is recovery from a broken pelvis due to a fall) up the ramp and around the wires ON A WALKER. When asked about removing the wires, my mother was blown off and told "I know nothing about that." "I don't have a work order." I was promised to be a HIGH PRIORITY last night and this afternoon and that it would be handle last night or first thing this morning but no. Dispatch says the will TRY TO GET SOMETHING SCHEDULED. They hope to KNOW something more by 9 PM TONIGHT but can't assure me.

Very bad services. Their reps and are so rude. They dont help anything. Try other service is way better than this company.

Do not use charter communications email system. I run a business and use charter as my main email for my customers. They are loosing blocks of emails randomly. I have lost 4 months of sent emails now have lost 2 months of my inbox emails. Their answer is" we are working on it, we know its a problem"
So I am left hold the bag when my customers complain. BEWARE!! Also, their customer service is pitiful!

How is it that my newly unpublished number was published 2 weeks after we got it? I was told that it stays published for 30 days How did it get printed in the telephone book 2 weeks after we got the phone? They said that they don't give our number out, but then how did it get published? Aliens, I suppose. They seemed quite ticked off because I was angry. Gee, I wonder why?

I have Charter e-mail and it SUCKS....I would never recommend your e-mail service to even my worst enemy. Did I tell you it SUCKS? I don't know who does your programing but I would not hire them to program PAC MAN. Totally unfriendly service and a lot of money spent on advertising for a Piss Poor Product... Outlook Rocks!!!!!
And my comments are very friendly conpared to what they should be!!!

My husband returned our moxi box because it wasn't working. He returned with a DVR box and a different remote control. All of my recordings were gone, and I had no idea how to operate the new remote. Why do these things have to be so complicated? Honestly, they are not very intuitive, and have way too many buttons that most people will never use. So first I'm annoyed that my shows are erased, then it takes me half an hour to figure out the new remote. Many people, especially older folks, have difficulty with the remotes. Why don't you issue a user friendly instruction sheet when these are given out to your customers? It's not always easy to find directions online.

Went down to pay bill and got jumped all over by Alvin, who is customer service guy at the front desk at The Dalles Oregon office. HE COULD USE ANGER MANAGEMENT!!!! That boy was just flat out RUDE to me!!! I only wish his boss was their to see and hear what a complete JERK he was to me. Those people need a talking to about how they treat the very customer's that keep them employed. STAY AWAY FROM ALVIN,he's got some real issues that need to be worked out.

david in asheville north carolina i call two weeks in advance to get my service moved, like the ad said just call we will handle it all no problem. that is all i have had is a problem, my appt. was between 3 and 5, i took off work early to make sure i was here to get this done, i got a call around 2 from some tech to see if he could come over early, i told him i was in the old house but could be in the new house in about 15 mins. he said he would meet me, i waited 2 1/2 hours no one showed up so i come back to the old house where my service is now called them they got rude with me saying i refused to answer the door, the said someone did answer and said they did not have service with charter, you got it the went to the wrong house, so here i sit waiting for a customer service rep to call to make another appointment charter sucks. i will call my local tv company see if they want a good story.

Charter's customer service is HORRIBLE. I called to ask a simple question about whether or not a particular Charter location in Greenville had cable boxes so that I could go to that location and get one. The representative refused to assist me until I told them my name, my address, etc. Really? Why do you need to know that? Just tell me whether or not a location has freaking cable boxes! Dang...it's like pulling teeth. Do you want to know my blood type too and the name of my first born child? What ridiculous customer service. Hey Charter, how about making things a little easier for your customers, like answering a "general" question without requiring the customer to give you their life's information. What a waste of time.

I don't even know where to begin. First I was given one date that they would install my phone service & cable at my new address, then for some reason, someone changed the address on my account to my old address which caused my PORT to be denied because it didn't match. Did they call to tell me this? OF COURSE NOT. I had to find out by calling into them and then the installation had to be scheduled a week out from the original date. Plenty of time for the PORT to get processed, but gee, let's wait until the technician is on site to actually see if you have ownership of the number, and then find there is some problem that requires a phone call to resolve, which of course happens after the tech has left after spending 2 hours here. Then I get on the phone with them and am assured that the PORT is fine--then why can I still use the number through the old provider?....Then I am assured that there will be a technician returning to complete the work that evening...only to get a phone call and say everyone is busy and they can't come until the next day, after I am at work. So, I have my grandson come over to be here, only to get a phone call at work saying "the technician is extremely late and we will need to bump your time to 4-5 p.m....NO, that is NOT acceptable. I have places to be! So, they claim they will get a technician here between 2-3 p.m. At 3 p.m. with no sign of the technician, I call them, I get apologies all over the place, but is there a tech here? NO...finally someone figured out I was irrate and they are sending a tech from 30+ miles away, so I have to wait for him...again, it will be when they originally wanted to come, which is so beyond unacceptable. One little check of the system on Monday would have solved all of this...it would have shown the issue with the PORT that could have been resolved prior to the technician arriving--why wasn't that done? According to the Customer Service Rep(who was very pleasant and sounded sincere), it's all automated and it doesn't verify that. HOW STUPID IS THAT! Waste of my time and theirs...of course, I couldn't care less about their time!

I had a service appointment with Charter today between the hours of 10am and 12pm. Of course in true Charter fashion, they never showed up. When I called to find our what time they would arrive, I was answered with a simple " I don't know". I then canceld that appointment as I now had to go back to work. When I called later in the day to see if they could now come out to fix the problem, they told me they could not and would come out the next day again between 10-12 requiring me to miss more time out of work. Every one do yourself a favor and find other means of cable and Internet.

I call customer service all day, finally get a real person, and they decide they are going to tell me that if I Want the same problem fixed that was fixed last time. I have to make the tech thst came out a authorized user on my account. I said I don't know him, he works for you. Call and ask him what was wrong last time. He just repeated himself, and said I can't help you if your not going to make him a authorized user. How stupid do they think we are?