Cox Positive Customer Service Ratings - page 3

Submit Your Comments & Ratings

User Reviews, Ratings and Comments

Cox customer service is ranked #303 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.04 out of a possible 200 based upon 498 ratings. This score rates Cox customer service and customer support as Disappointing.

NEGATIVE Comments

446 Negative Comments out of 498 Total Comments is 89.56%.

POSITIVE Comments

52 Positive Comments out of 498 Total Comments is 10.44%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Cox

    Customer Service Scoreboard

    • 40.04 Overall Rating
      (out of 200 possible)
    • 446 negative comments (89.56%)
    • 52 positive comments (10.44%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.9 Reachability
    • 2.5 Cancellation
    • 4.0 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main Cox customer service scoreboard page

Viewing positive Cox customer service ratings 51 - 52 out of 52
« Previous
26
Oct

Posted by mercedes


10/26/09 9:22PM

Hi, I'm a new Cox bundle customer and today we had our 2nd technician come out and I just wanted to mention how professional, polite, knowledgeable and pleasant our experience was his name was Tom Hibbard #691949. He even took the time to adjust one of our T.V's which wasn't part of his task. The previous technician had refused to check out our splitters or said he was unable to do so and this technician had the complete opposite approach. Thanks Cox, so far you get a AAA rating with us. Mercedes

20
Apr

Posted by bstratford


4/20/09 1:25PM

one I finally got a live person she responded very well and solved the problem. the phone number and instructions to get a live person do not work....I had to push a button for "new hookup" or whatever, to get a live person.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Cox customer service versus other companies:

Cox vs. ADT
Cox vs. AT&T Wireless
Cox vs. BB&T
Cox vs. Bing
Cox vs. BMG
Cox vs. CenturyLink
Cox vs. Charter
Cox vs. Clear
Cox vs. Comcast
Cox vs. DIRECTV
Cox vs. Dish Network
Cox vs. Fios
Cox vs. Frontier Communications
Cox vs. Macy's
Cox vs. NetFlix
Cox vs. Qwest
Cox vs. Roku
Cox vs. Sony
Cox vs. Spirit Airlines
Cox vs. T-Mobile
Cox vs. Time Warner Cable
Cox vs. Verizon DSL
Cox vs. Vonage
Cox vs. Windstream
Cox vs. Xfinity
Company Replies

Authorized representatives of Cox can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-234-3993
Internet Technical Support
800-234-3993

Cox customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Cox corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Cox hours of operation for locations near you!. You can also find Cox location phone numbers, driving directions and maps.

Get Help Online

Get immediate support for your Cox questions from HelpOwl.com.

Reviews & Ratings

View thousands of Cox user reviews and customer ratings available at ReviewOwl.com.

Company News
Courteney Cox & Lisa Kudrow Have Mini Friends Reunion Before Show's 24th Anniversary
Courteney Cox and Lisa Kudrow are friends 'til the end! The two actresses and former Friends stars were there for each other on Thursday night, dining together at The Palm Restaurant in Beverly Hills, California. Bell Icon. Get push notifications with ...
Two Problematic Eagles: Fletcher Cox and Zach Ertz
CHARLOTTE – As their Super Bowl rings suggest, the Philadelphia Eagles have a ton of talent on both sides of the ball. Two players in particular, tight end Zach Ertz and defensive tackle Fletcher Cox, are among the best in the league at their ...
Dake and Cox Win Gold, US Falls to Russia At Worlds
Budapest, Hungary — Kyle Dake and J'Den Cox added to the United States' gold medal count Monday evening, but it will not be enough. Despite 70 and 97kg still needing to wrestle their placement matches tomorrow, the team score is already clinched and ...