Forever 21 Customer Service Complaints - page 2

you guys are a bunch of crooks. this is america. I paid cash, you should give cash back. you lost ANOTHER CUSTOMER!!!!

horrible customer service, store looks so disorganized , was told over phone would receive a credit on a item purchased on-line I sent pictures of the worn piece of rag 10 times they kept telling they couldn't open the e-mail which was a lie , the stores are so disorganized that you cant find anything , rude customer service both in store and on-line don't shop at this store or on-line , because if you return something you will not get credit back just a bad attitude!

Sorry guys I just wanted to fix my mistake I meant the receipt wasn't there when I checked in the plastic bag. *wasn't

Hey I bought a T-shirt from forever 21 and they didn't give me the receipt. I thought the receipt was in the plastic bag but when I came back home and I wanted to re-check if the receipt was there,The receipt was in there so I tried the top again and I noticed that the top wasn't nice at all and it wasn't my size. so I want to return my top but I don't have the receipt but the tag is still there. And I haven't where it yet. Do you think they will let me change to another top without the receipt but the tag is still there???

Nice to have been told ahead of time that they only give store credits or exchanges, what a crock of crap. I WOULDN'T HAVE made the purchase. Never Ever shopping at Forever 21 again. That means FOREVER!!!!!

Order number for which I never received the package because as opposed to walking inside the place of business and leaving it with a person, they left it on the street in a busy neighborhood right next to a huge transit center so obviously it was stolen. I contacted F21 who told me it's been more than 30 days so therefore they can't help me and to call UPS, I called UPS and they say per their contract with F21 all missing packages have to be handled by the shipper, I called back F21 who told me I am out of money and luck and that they can't do anything for me. I called back to speak to a supervisor, Hani placed me on hold for 3-5 minutes and then just hung up on me! I called back again only to have Monica berate me about how it's my fault and I dropped the ball. I take full responsibility for my part but I placed 5 other orders online with other retailers, none of which I had issues with receiving except for F21. Something is obviously not right with you either. I've been a customer for 10+ years and spend thousands of dollars here, I don't deserve this level of disrespect and disregard. After all this time $63.01 is a drop in the bucket for them but a considerable amount of money for me. To tell me that I have absolutely ZERO recourse with them, that they won't re-ship the available items nor even give 1/2 a refund or store credit is just unbelievable customer service practice. The only thing worse than the quality is the customer service, never shopping here again and beware!

Do not order online from this store!! If you have to return an item by mail it ships back to California and for those of us in Michigan the cost to return is almost as much as the order! I figured I could just return it to the store here - mope - not if you just want your money refunded. Worthless return policy, may as well not even have one.

Forever 21 is the worst store i have ever been to . My 10 year old granddaughter had the worst experience of her life about racist acts against another person for no reason it took me back to the 1950's got "damn I said . I tried to explain to her why white people will lie right in your face know its a lie and die with it.She changed the price three times and it came up to $68.90, and then after we caught her in a lie the price was $33.39 The first thing she(my granddaughter was not helped for service at all just plainly ignored no kind of professionalism was showed by JILLIAN the rep( at the south side Pittsburgh store) was a lair and cheater of the prices that were tagged on cloths she was racist to my 10 year old granddaughter that had money to spend i will never step a foot in another store of yours we know Americans will always be the same as the past Americans were and it shows in their children she was taught to hate .The manager Alexis should be fired for hiring such a negative person. But one thing for certain two things for sure we will never be back to any of your facilities. We have four dollars credit on the gift card and we don't even want that back . We still took it just to show courtesy, even though Jillian didn't show it to us.Keep it real Arnetta Holt an Makhya never again i have learned my lesson stick with your own kind moms white and dads black thanks Jillian for you kind my first ever

(Southside works)the worst place ever!!

I recently purchased two dresses from Forever 21 to take home and try for options to wear to an event. Neither worked, and when I went to return them, I was told they only allow store credit or exchange -- they do not give refunds. WHAT? I don't understand a business today not offering a refund to customers, especially when you return an item less than a week after purchase, with the receipt, and tags still on the garment. I was so annoyed by this, and the fact that it's not mentioned by EVERY person at the checkout counter before you buy, that I called the customer service department. If you're going to have a return policy this ridiculous, you should be able to tell every customer the exact reason why, but no one who works there seems to know.

The guy I spoke to in customer service, got snarky and said, "Why don't you look at it this way, if you have a business..." and I interrupted and said, "My family does own a business, and we let customers return things and get their money back." I was definitely not happy, but when the guy got an attitude with me, it didn't help. He then said, "Maybe you should ask about returns before you check out." Way to show your service to the customer. And why would I ask? Every other store I go to lets me return things and get my money back! Maybe what should actually happen, is that your employees be mandated to tell every consumer that checks out, what a horrible policy they have on returns. More to the point, I was also about to buy jewelry, which is not always an item stores take back, so I asked the girl at checkout if jewelry was returnable, and she said, "No, jewelry is final sale." But she never thought to inform me of the return policy on clothes? I also discovered they'll refund you if you buy online, but not in the store? That makes zero sense, and is so dishonest of a company to work this way. Nevermind being a ridiculous policy. If you can't tell me why you won't give me my money back when I've returned a perfectly good item to you, why would I want to use your nonsense store credit or shop with you again? I won't.

The lines in Forever 21 are absolutely ridiculous the Sunday before Christmas!

I had an awful experience with Forever 21 from everything starting from attitude of people attending calls at the Gurgaon centre. I had ordered a good amount of stuff from forever online. Its been 3 months I haven't received my order and when I tried calling all the people I spoke to Ms. Neha to many others kept telling different stories and promised me to get back through mail. I haven't even recieved a refund. Customers trust u tats why shop online from your brand. Henceforth I will never ever recommended this brand to any customers of mine. Really atleast have courtesy to get back to your customers and refund money if u can't deliver stuff. I am going to take this up in customer court and put a case for sure. Pathetic service

I bought two dresses for an upcoming Christmas party. I did not have time to try them on, had picked out the two online and ran into a store to pick them up over a lunch break I had during a long work week. I wanted to take them home, try them on with the shoes I had and see which one I liked better and return the one that didn't work. I attempted to return the dress, obviously unworn, with tags and the receipt and was told that they only do store credit or exchanges for returns and that was a standard policy with the company. Even though I had everything else with me, tags, original receipt, had only tried the dress on, they would not let me get my money back. I kind of get this if every cashier is telling EVERY customer this when they check out, but that is definitely NOT the case. When I can return an unworn item with everything in tact at probably 90% of every other retailer I shop at, how would I have known that was the case? I rarely shop at Forever 21. The reason I chose them for a holiday dress is because I was going to spend money on something that I wouldn't be wearing that often, so I didn't want to spend a TON of money. I will never shop at Forever 21 again, ever for this reason alone. After speaking with store managers and them not helping me out at all even though I would never have known that was the return policy unless I had gone online and read over their website, which no customer should have to do every time they want to buy something, I am convinced more than ever, how cheap and crappy their store is based on this fact alone.

I bought a pair of heels a necklace and some rings for an event. I used an online coupon for the shoes and knew the jewelry would be final sale. When I got home and tried the shoes with my outfit they did not match so I decided to refund them. The only receipt I had did not have the items listed, just my total. I asked if I can still get my store credit and they proceeded to look up my order on the computer. THE LADY SCANED THE WRONG ITEM at time of purchase so I got accused of stealing the shoes I paid $17 dollars for. These employees are clueless and do not pay attention. I left with luckily with the shoes but no place to wear these.

No one answered at the store # on the receipt after multiple tries on multiple days. Items paid for were not put into the bag. No help from customer service phone # from coorporate office or otherwise.

Forever 21 System or service is hilarious.. Their employees have no clue where anything is they do not help the customer if you need to make a return a day after you buy it they will not give you cash back they give you store credit even if it's on warm with the tags and receipts they are totally a joke .. Your countryside store in Florida is a joke as well the management have absolutely no respect for their customer also they're rude..

Highly disappointed at the service, made a refund in June and still haven't been refunded the money as problem with machine!been told to come into store and collect cash highly unprofessional and unpleasant customer service received

Their buy one get one is not explained any where on their site. I purchased 2 tops at the same price and over each it said bogo. However the gave me a $3.00 headband free not the 2nd top. After 3 calls and 2 emails no resolution. When you click on the bogo, you don't get an explanation. Total misrepresentation!

I am working more than ten business days for my order now. I mailed the customerservice of forever21 three times now and get no answer. When I called they couldn't give me any appropriate answer and played like I would be stupid. I work in a Customerservice as well and know stuff about the strike and anything and know that my order isn't affected by it anymore. The UPS driver is also not coming and I am really getting unpatient as this is the worse Customerservice I have ever experienced. Quite disappointing.

Forever 21 has been having some serious mildew problems recently. I shop online a lot. But out of the last 10 purchases I made online from forever 21, all of them smelled molded. One time I purchased 20 pairs of underwear from them, and they all came with the worst mildew smell! I mean the mildew smell so strong that you need to wash your hands after touching them. How is it ok to sell clothing that smells molded?! It used to be my favorite store to shop online, but since they're having this mildew problem I'm switching to other retailer like Wet Seal and Charlotte Russe. I like their clothes, but I can't take any more chances on receiving molded clothing from them. I contacted their customer services multiple times about this problem, to what they send me the standard response "thank you for your feedback..." kind. 3-4 months later they send me more molded clothes than before. Clearly nothing was done to address the mildew problem they may be having in their storage facilities. I never had this kind of problems with other retailers. Why is it allowed to sell toxic moldy clothing?! Unacceptable!!!

Worst service, got purse, the shoulder strap was missing, so I called and they say to ship it back and they will refund me the money, so I did only to find out their policy is to only refund $10 the max of the return shipping and it cost me 21 from Yukon the cheapest rates I could find.I called head office pissed about the lie they say .. but the phone do not conect or they hang up on your nose, so I emailed from online too but never heard back. They literelly lied when I phone is nobody to talk to on a higher level and will make sure I tell everybody the sneaky bad pracrice they do to customers.Shameless company don't fall for it.

I am utterly shocked at how ridiculously bad the customer service is at this joke of a company. I have been on the phone with them 6 times over the last month just trying to get an actual refund for my returned items, and every time I have to explain the ENTIRE situation over again because apparently there is no record of any of my previous communications. I am reporting them to the Better Business Bureau.

I was shopping with my daughter in December, 2014 in Annapolis Maryland Forever 21 and I was injured in that store. I will never go back to Forever 21 and shop again. Some of the sales persons thought that it was a laughing matter when a clothes rack fell and hit me. I have tried to no avail to get some help from the store manager and she (Florence) will not help me at all. All she say over the phone is I will call you back and never calls. This incident happen 12/30/14. I am obtaining an attorney to handled this situation.

Hello Natalia,

Last Saturday February 24th I was wearing a beautiful dress I bought in October in your forever 21 oxford street store. It was the first time I was wearing it and after 5 hours I noticed that my hear turn into black because this dress has such a bad quality that it dyes my hear.

I washed my hear 3 times and I could not get this black color off.

On Monday morning I went to the hairdresser and I was there three hours trying different treatments for my hear to get back to my original color. Of course it was a very aggressive treatment and my hear suffered a lot. After this I got back my original color.

The dress also dye into a light jacked I was wearing over it however I washed it and the black dye went off perfectly.

The reason for my email is complain about the bad quality of your products because it becomes clear that this product didn´t pass any quality control. Also I would like you to refund me for the 177.60€ I had to spent to get back my original hair color.

Find attached a video where you can see the dress with the reference number and how it dyes. Also find attached three pictures of my hear and one after treatment called result. Finally I also include the hairdresser invoice as proof of it.

If you need any more questions do not hesitate to contact me at any time. I’m really disapo8inted with this situation and I will publish my experience in all the social networks.

Hope you can help me resolve this situation in the best manner.

Hope to hear from you soon.

Best regards

Dont ever purchase from forever 21. Bought 100 something worth of clothing and never recieve. Call they told me to deal with UPS. What the heck, UPS said it there problem for them to fix it. But forever21 never did and its been a year and they still cant slove it. They need to close there business down if they can do there job. We work hard for our money to get something nice too. Forever need to stop stealing our money. They need to learn how to fix there problems. Never gonna buy from them again. NEVER EVER BUY FROM FOREVER21.....

I shopped in the store for the first time and made a purchase over a month ago. I noticed right outside the store that I was overcharged for a coat 2x, so I walked back into the store to make the clerk aware of this. She told me she could not credit me and that I could only get a store credit or do a transaction complaint that would take up to 30 days. I spoke to the district manager to complain and she apologized and said she would speed up the credit. It has been over 30 days and I still have not received a credit. Now I am waiting for the regional mgr. to call back. They are hanging on to my money as long as they can. This should be illegal!!!