Forever 21 Customer Service Complaints - page 3

This is the most sorriest online service there is, takes tooooooo long to place an order!!!!!!!!!

I just went to return two items I bought a week ago for my daughter. Neither item fit, but because they were on sale, they refused to issue a store credit. To boot, when I looked at my receipt, I realized I had been overcharged in the first place.

I think this is a predatory merchandiser and I won't let my daughter shop there again.

customer service team will never going reply your queries. Don't waste the money hiring these people, all they do are sitting in front of their desk playing computer games!

I am no longer patronizing F21. I said this half a year ago and I have never went back. F21 has lost me as a customer. I spent hundreds of dollars with them every year. While that doesn't seem like much overall, I am just a young lady after all with a budget to spend on clothes. All of my money went to F21 when it came to clothes.

I purchased some items online. A sweater and three shirts. I already knew their store credit only policy in stores, but with online shopping, they allow returns if you pay return shipping. I examined each item description carefully to avoid their shady hidden "final sale" notes. None of my items had that. When I purchased the item, and received the items two weeks later, I didn't like the style of the shirts and the invoice said they are FINAL SALE.

This was not stated in the online invoice or order information on the website nor on the item's description. I then realize they considered it final sale because if you buy multiples of those shirts, they give you a discount automatically. Basically, F21 penalized me for their automatic discount. When I contacted customer service, I was very happy to receive a reply quickly and I was more happy to the fact they admitted to being at fault and allowed my return for full refund.

She also told me they will cover my return shipping cost if I leave a receipt of the paid shipping label inside the package. I paid $10 to ship all the items back to them along with a piece of paper that shows the cost of shipping. When I received my refund, they left out the refund for two shirts saying they were not in the package and also did not honor the return of shipping costs. I have no reason to keep cheap shirts that I don't like and I checked my home with no signs of those items. This was 5 months ago, and still to this day, those items they claimed I didn't ship back is not in my house. So where did it go? Obviously whoever was checking my returned items might've missed them because I check all my packages multiple times to make sure all things are packed.

I filed a dispute to Paypal and they refunded me my return shipping and that stupid shirt. As stated, that was 5 months ago and that day, I wrote on their Facebook page about my terrible experience and I NEVER went back to another F21 again. It's a shame because they are affordable and popular in my age group, but this company is filled with complete thieves and liars.

Ridiculous return policy. Might as well jump through hoops. Received a sweat shirt for Christmas and returned 3 days after Christmas. Sweat shirt was $22.80 and I asked for an exchange or store credit. No store credit and items had to be same or more than original purchase amount. I had to get off the long line and find something. I found something LESS than original price and was told by manager that I needed to get other merchandise that was same or over what was exchanged. So I had to get off line once again to try and find leggings or something more than what was bought. This was a gift to me and I needed to pay more. Line was 50 people back at this point. Asked if I could skip line since I was already on line before and was told only if a few minutes.... Went back up to line explained to some customers I was already on line exchanging. I still fell short amount after finding a top and two pairs leggings and they informed me .42 cents credit (that I had to purchase something else because even if it was 1 cent credit they couldn't give me exchange merchandise. Total bs. I ended up purchasing a .99 cent nail polish for 60 cents more. I think they thought I
would just give up and leave them my merchandise.....they had the wrong person bc I wasn't about to give up. I will think twice about shopping in Forever 21 again. They are unreasonable and make you exchange same day.

Try not to odrer from them. If you do and find that you need to make a return, it will take Forever. Wow what a coincidence that Forever is in the name. It takes Forever to get and order accomplished if they decide they need proof that it is you that is actually ordering, if you are sending the items to someone else's address. It takes Forever for them to get your email and respond. I wrote an email and they don't check their emails everyday. It took a week to get a response. I had to call my credit card company to tell them that it might take 2 billing cycle to get a credit for a return in which I sent back 13 days ago, because I was worried that I would incur interest charges. Before I contacted my cc company, I tried to contact the retailer by sending them a message on their website to ask when my specific order would be credited. I got no response because like I said, "It will probably take Forever." I could not wait for that, because my monthly due date is approaching. So the credit card company was kind enough to help me with that when I called and explained this delimma. I am very happy with my cc company, but unhappy with the ignorance of companies these days that do not have good customer service and a no care attitude.

Horrible horrible online service!! Customer service reps are not given the power to anything beyond canceling an order! I purchased over $50 and qualified for free shipping but within the hour, my daughter found something else she wanted. I called, hoping I could have it added to my current order and get free shipping. I was told I would have to cancel that order and go through the whole online ordering process again! It took several minutes to do this and when I went to check out, I realized that one of my items was showing up as twice the price that inwasnchargednin the previous order. I called again and was told that I would have to go ahead a pay the higher price and then have to call back in AGAIN to get a credit issued! I asked the rep if she would please hold the line with me so that I didn't have to go through the wait process of calling in and explaining it to another person and she refused. She said that since it was an inbound calling center that she could not sit on the phone with me for more than a minute! I said , "so, it's okay if your company wastes my time but not if I waste yours? She said, im sorry but yes. That is how it works. Unbelievable!! i tried to hurry through the order process and to keep her on the line and the next thing I know, after hitting the checkout key, my entire order disappeared!! When I told her what happened she again told me that I could call back in and that she would leave notes on my account for the next rep but that she could not stay on the phone any longer. Before I could answer she had hung up on me!!
After replacing my order, I called back in a third time and tried to explain everything I had been through with the new rep on the phone. Come to find out, the last rep had not left any notes like she had promised and there was now no way to even know who she was. The only way they keep re ord of who has helped you is if they happen to leave notes! I asked to speak to a supervisor but was told that none were available and that they would have someone call me (which hasn't happened yet!) I asked the rep if she could offer any sort of discount on my order for my troubles and was told that all she could give me was a promo code for 10% off my NEXT purchase! Really??!!!? That's insulting.
Now, to make matters worse, I got an email saying that my order is placed on hold and will be cancelled unless I call within 48 hours. I called and apparently my address didn't match the credit card on file ( I recently moved) and that there was no way they could go in and change account information, so once again I am told that I have to CANCEL my order and start all over again!! This is the most ridiculous excuse for a company so large to have such horrible, anti-customer service! Overall, i spent well over an hour, maybe two on trying to place this order. I ordered over $100 in merchandise, and was excited about my purchases, but at this point, I think I will walk away with a lesson learned. NEVER shop forever21 online!!! I'm so disappointed.

Horrible horrible online service!! Customer service reps are not given the power to anything beyond canceling an order! I purchased over $50 and qualified for free shipping but within the hour, my daughter found something else she wanted. I called, hoping I could have it added to my current order and get free shipping. I was told I would have to cancel that order and go through the whole online ordering process again! It took several minutes to do this and when I went to check out, I realized that one of my items was showing up as twice the price that inwasnchargednin the previous order. I called again and was told that I would have to go ahead a pay the higher price and then have to call back in AGAIN to get a credit issued! I asked the rep if she would please hold the line with me so that I didn't have to go through the wait process of calling in and explaining it to another person and she refused. She said that since it was an inbound calling center that she could not sit on the phone with me for more than a minute! I said , "so, it's okay if your company wastes my time but not if I waste yours? She said, im sorry but yes. That is how it works. Unbelievable!! i tried to hurry through the order process and to keep her on the line and the next thing I know, after hitting the checkout key, my entire order disappeared!! When I told her what happened she again told me that I could call back in and that she would leave notes on my account for the next rep but that she could not stay on the phone any longer. Before I could answer she had hung up on me!!
After replacing my order, I called back in a third time and tried to explain everything I had been through with the new rep on the phone. Come to find out, the last rep had not left any notes like she had promised and there was now no way to even know who she was. The only way they keep re ord of who has helped you is if they happen to leave notes! I asked to speak to a supervisor but was told that none were available and that they would have someone call me (which hasn't happened yet!) I asked the rep if she could offer any sort of discount on my order for my troubles and was told that all she could give me was a promo code for 10% off my NEXT purchase! Really??!!!? That's insulting.
Now, to make matters worse, I got an email saying that my order is placed on hold and will be cancelled unless I call within 48 hours. I called and apparently my address didn't match the credit card on file ( I recently moved) and that there was no way they could go in and change account information, so once again I am told that I have to CANCEL my order and start all over again!! This is the most ridiculous excuse for a company so large to have such horrible, anti-customer service! I ordered over $100 in merchandise, and was excited about my purchases, but at this point, I think I will walk away with a lesson learned. NEVER shop forever21 online!!!

bad customer service Don't go that store .they treated bad If you are oriental.they follow around me when my daughter want to try on clothes they told me to wait out side . I never ever go or buy from forever 21 store again and a lot people have a problem with them too.

You can never ever reach a rep ! I paid for 8 items and they only shipped two. Apparently everyone has this issue with forever 21 !!!!!!! Never ever again ! The customer line is always busy !!!!! Very unprofessional !!1

Here's my HORRIBLE customer service experience with FOREVER 21. I ordered a simple gift card for a niece's birthday on July 31 for an Aug 9 birthday gift. At the same time, I ordered four other birthday gifts from other companies, all others of which I received within just a few days, without any problems. Three days later, however, FOREVER 21 sent me an e-mail to inform me that my order was on hold because I had never ordered with them with my credit card before. WHAT? Who does that? When that was finally cleared up, I knew I barely had a chance of receiving my niece's gift by her birthday in time to get it to her. Finally, on Aug 3, I received a notice that said my order had been shipped, however; the tracking number that was given in the e-mail DID NOT WORK! I went to the USPS site and figured out the tracking with my order number. For the next TEN business days, as I checked on the status of my order, USPS still had not received my order from FOREVER 21. The only thing they had was an electronic notification that they would be receiving a shipment. I contacted FOREVER 21 four or five times via e-mail and phone with my concern, only to receive very insufficient responses and no reassurance about my order dilemma. After the “required” ten business days before FOREVER 21 will apparently give a crap about a missing order, I wrote them again asking where my order is. Yesterday, I received an e-mail from them, now telling me I have to fill out an Affidavit form that will take THREE WEEKS before they will begin the investigation as to where my order went!!!!!!!!!! IT’S A GIFT CARD, FOR CHRIST’S SAKE! Do they not care at all about their customer’s satisfaction? Since USPS NEVER received this item, my assumption is it was NEVER shipped from FOREVER 21 in the first place, as this is just the appalling quality of their business. If FOREVER 21 has any concern at all about the satisfaction of their customers, they would apologize for this oversight and inconvenience and would OVERNIGHT me the gift card that I ordered 19 days ago. I feel terrible that my niece has not received her gift from me yet. I even asked for them to do just that, which is when they simply sent me the Affidavit form. I WILL NEVER, EVER ORDER FROM FOREVER 21 AGAIN, even though I have three wonderful nieces who love their clothing. I urge all to beware of the very poor organizational skills and customer service, or lack thereof, they have provided. I will share this story with as many people as I can until I receive an acceptable resolution from FOREVER 21.

It has been two years and I'm still waiting for my refund. I was charged twice by the girl at the counter for an item. We were both in a rush, by the time I realized I was charged twice it was too late to cancel my transaction. Due to Forever 21's policy of in-store credit returns only I was given the option of a gift card or filling out a form to re-emburse the money onto my card. I chose to get my money back. BIG MISTAKE. For two years I have been calling to see where my refund is, I've been pretty busy, but for the 1st year they told me the process might be slow, after the first year they wanted me to physically come in with bank statements, and now I've lost my receipt (bound to happen after two year of the run around). It would help if they didn't change managers every month.