Holiday Inn Customer Service Complaints - page 2

Bad Axe, Michigan location was dirty, room curtains were torn, Upholstered chair was old and stained, and the room smelled like cigarette smoke. The tv was from the 80's. This hotel should not be a Holiday Inn affiliate.

The room was nothing I seen in the pictures before coming to 160 w commerce gulf Shores, Alabama, I have pictures of both rooms terrible and I told that the rooms supposed to be cleaned and left the carpet and bathrooms out. I live in Aiken, South Carolina and came gulf Shores, Alabama for a nice vacation and long time waiting for in a mess. They still wants me to pay. That's not fair.

Went to stay there 5 days. Did not stay. Now they are refusing a refund. I did go in room it was dirty so they showed me another room and it was the same as first one, I can understand them charging for the room I entered if any charges. But for them to keep my $396.00 and tell me no refund is so not fair. I was there in town because my Niece was Murdered in flint on mon. Dec 7. I was gonna stay in the hotel from the 9-14 but after getting there and seeing the rooms I asked for refund they said no problem. But then the next day the payment appeared on my bank statement.

Not real happy with hoilday inn express in lake in the hills there breakfast is a joke no sandwiches no milk and housekeeping is a joke rooms have been left drity you call need to go over and talk to managers phones were shut off because they bill was never paid ......

So I stayed at a holiday inn in saint joseph,mo. The room was dirty, the sheets and bedspread had blood stains and the mattress pad had coffee stains. Was told was getting 5000 points but so far none. Am a ihg member for yrs. Used to work for them and back then they had better standards for the room. Not doing it again.

I recently stayed at Holiday Inn express in Victoria Texas. Actually on Saturday May 23rd. Half an hour after I left I called to ask front desk to get a big glass bowl with lid I had left in the fridge and save for me. To put my name on it and I would go pick up. She said ok and I called back and they said they didn't find it. Anyway it was stolen. Wasn't happy with that. Also in the evening there was a round 10 people in deep end of pool that weren't even staying there. Not happy with that either

Hi, i would like to please speak to someone who can help with a rate of service reimbursement..

My dad just made a reservation tonight for the holiday inn in Escondido, ca.. we asked for a vet rate discount and the customer service rep told us there are no rates available for vet rates...

When we went inside to ask aboit it , they informed us that they did in fact have that rate available.

I don't know the reason this rep kept that information from us but i feel like my dad is owed a reimbursement for the 70.00 that the rep lied about and did not honor him this rate.

That commercial about group workers going for drink is so wrong! U r showing man - woman- man- woman- arms around - leaning on!
Wtf- with me too movement - this is a sick commercial.
I will never stay at a holiday inn.

First i would never use profanity, not classy!!! Holiday inn and suites, van buren Arkansas, have been member for yrs with Holiday Inn, own businesses, stay often thru the yrs! Alicia needs help with her customer service!!! Room had what appeared to be blood on, room smelt moldy!!! Moved my son rooms but when I called to speak with her, she told me she moved him to different room, she did not give me her name until I called back after sending me to answering machine, she said she gave me her name already! I planned on booking rooms when there at end of August but not sure after her attitude!!!!!

I upgraded from a IHG reward credit card from Chase to a IHG premier chase credit card with the understanding when I did this that I would receive 80,000 points if I charged $3,000 within the first three months. I did this after receiving the forth letter concerning the upgrade to the premier card and charged more than the required amount. Now we are told by Chase that this was only for new Chase customers and not existing ones. I tried to call Holiday Inn Corporate but could not get to anyone who cared. Chase said they could do nothing.

Holiday Inn Plymoth Mi. 7/29/19 -7/21/19 I was to stay three days and two nights . Just checked out 7/20/19 7:30am from the Plymoth Mi Holiday Inn and Express Hotel. Very bad storm went through and knocked out all electricity in Plymoth and Ypsilanti Mi. There was No electric at all at the hotel. I understand it's not their fault but, why did I have to pay full price for a room that had no air no water no lights. Plus having to hall the suitcase up the back stairway. There was no offer of a emergency flashlight, water or ice. No effort to help make our visit as pleasant as possible. Instead we were told we could go back home and return for the event today. Sad very sad, so I asked if we would get at least a discount for our trouble. No was the reply if we wanted a to leave last night they would not have charged us. Where could we have gone? All other hotels were booked because of the Elvis fest-art show and baseball tournaments. We had to stay the night I was not driving back home in the storm on Friday and return on Saturday and Sunday.

We have booked to this hotel every year for 20 yrs for these events. I understand the pressure the people were under, but not making sure we at least had flashlights water and ice in the 110 degree weather was a bit much.

They gave us no discount for the room in the dark for sleeping in a bed

Please correct this policy.

More should be done for loyal customers. I mean not even enough luggage carts so here u are lugging suitcases down steps and I have to knee replacements. No offer from the desk to help This is just wrong



I don't mind the price if the hotel was fully functioning, but come on give me a break this hotel offered nothing at all



Please respond I would love to hear a good excuse why customers are treated this way

RUN FROM THIS PLACE!!!!! Holiday Day In Express in Tyler Texas. I will never stay here again. Got here - it's 2:00 am. It's 48 degrees outside which means cold in the room. Asked man at service for blankets or comforters - he says they don't have any. The sheets are dirty.
I will be calling corporate in the morning. Whatever you do- don't stay here. Ruuunnn!!!! Leaving right now and I want my money back now. My eating is a minus but it take minus so I going to give 1 star. They don't deserve ant stars as far as I'm concerned!!!!

Holiday inn express on 2 notch road is very prejudice and refused to offer a barbershop owner a room for the night cause he is an afro american. The rep at front desk Patrick stated holiday inn doesnt take cash so guest offered his debit card to pay for room. Patrick then proceeded to tell guest that he made an executive decision not to take his money. All because he is an afro american man. This video has surfaced throughout facebook n other webs. Patrick should b fired and this man should b offered a room for free. Who wants to be turned away because the color of the skin. Make me think twice about booking a room with HI express.

I am upset because I booked a hotel in Tampa for 2 nights from april 14-16,I booked to stay at the holiday inn express 8310 Galbraith Rd,Tampa and somehow hotels .com switched me to 2807 E Busch Blvd,an area we had purposely avoided.I paid the rate for the better area but got the rougher area we did not want.Since confirmation for holiday inn came immediately I did not check the address as I can�¢ï¿½ï¿½t imagine anyone would do such a thing as bait and switch!I only realized the error when we were approaching tampa and I looked for the address to input into my gps.This is very unfair practice and I am very unhappy.I wanted a certain ambience for my kids to walk around outside and not be in such an urban setting.I am informing you so this does not happen to someone else.I will be informing American express about this too.Is this normal business practice for holiday inn and hotels .com?My email is and I would like someone tocontact me about this

I stay at holiday in express in Fort Worth Texas, the one on Lancaster, very often due to a critically ill grandson who has frequent hospital stays. We've always had great customer service until today. To start, the lady at the front desk was rude. When we got to our room it wasn't ready, the housekeeper was in the room CLEANING. We went downstairs to tell the rude employee and she said, 'it's fine she's just touching up.' Come on!!! We've booked 4 rooms for a surgery my grandson is having, a little kindness and understanding goes a long way!! One bad experience overshadows all the good experiences and one bad employee definitely overshadows the good ones. FYI, let us know prior to dragging all of our luggage up to our room that it's 'being touched up.'

Hello I was at your Holiday Inn Express in Vernor Texas on March 16 2018 when I arrived there your hotel was under construction and I was unable to get out of my contract I was told that I was going to be charged if I stay or go Expedia said they would have to honor whatever Holiday Inn said which I don't think was right since they were under construction and nothing really wasn't working I ask could I just pay half Holiday Inn Express said it was up to Expedia and Expedia said it was up to Holiday Inn they kept going back and forth so now I am an unsatisfied customer

I was booking a room in Sault Canada online, the website appeared to be a holiday inn website, I inadvertently booked in Sault Michigan and called to cancel same day. They still charged me on my visa. I stayed at a holiday inn in Sault Canada and they told me it happens every day. The website turned out to be priceline hotels (scammers) when I called them today they advised it was some other company they sold it too. I feel Holiday Inn should not deal with third party scammers as it reflects poorly on the Holiday Inn. I can assure you I will never stat at Holiday Inn again. Holiday Inn allows these companies to advertise like they are official sites. The best hotel chains dont deal with the priceline scams.

Re: HI Express in Eldorado Hills,CA. They have remodeled & it's HORRIBLE. I have been here many times before & this will be my last. Gone are the beautiful cozy rooms, replaced with cheap IKEA like furniture and not even a chair in the room to sit on; much noisier too with the tile entry & thin cheap carpet. Lobby design is just as bad & the color scheme is terrible. Extremely disappointed & will not be back.

We have been trying to contact Customer Service. When we booked reservations today, we were told all 52,000+ points we have had been taken off our account. We were told that we received notice in the mail in August that because we had not used them recently, they were no longer available. We DID NOT receive any notice in the mail. We have been using Holiday Inn for many years and this is unbelievable that they can just erase your honor points. We will not be using Holiday Inn or any of their other hotels ever again. I believe after 50+ years of using Holiday Inn -- we could at least be given a reasonable explanation. This is totally UNACCEPTABLE!

Yes this comment is for the Holiday Inn in Greenville North Carolina they were very rude and unprofessional will not return calls this was concerning my wedding that was supposed to take place ten 28th 2017 and there was poor communication I am not satisfied at all

Reservations were made for an accessible room. Had also requested a suite. Upon arrival was told there would be a fee to upgrade to a suite. I again advised that I was disabled and required an accessible room. Was assured it was.

No offer of assistance with baggage. Arrived at room with mobility scooter and luggage. Astonished to be met with a 6" step up into the room. Yet another 6" step up into the shower.

Called front desk to advise there was a mistake as the room was not accessible. Solution? 2 men arrived with a metal ramp. I was told that it was prohibited to remain in place. That it was "light" (it took two men to bring it to the room) and was instructed that I could pick it up and move it each time. (Ummmmm.....there is a reason I rely on a scooter and wheelchair). Standing, bending and lifting is not an option. And....what about the shower? No solution.

Suite reeked of urine. Carpet, walls and floor in bath were covered in the sweet reeking smell if urine. Seems the prior occupants hit everything but the commode. Inquired at front desk. No help whatsoever. I then requested cleaning products and air freshener. Staff advised that the hotel had none.

It also took 4 Holiday Inn staff to remove the dirty shorts and underwear left behind by prior occupants. The two male staff that brought the ramp stated wasn't their job while one that went into the furnace closet claimed he was tightening 3 screws on the unit.

The next staff walked in and I asked was she there to remove the shorts and underwear. She said, no, was there to clean the window. Next staff walked in, seemed surprised I would request shorts and underwear be removed and she did, but not before she pulled out the refrigerator and looked behind it searching for something.

All staff entering room behaved oddly as if they were searching for something.

My grandchildren lifted my scooter back out of the room so I could make a trip to the store where I purchased Lysol, Febreeze, spray air freshener and solid air fresheners.

I give this facility a 1 (scale of 1 poor to 10 good) on cleanliness, quality and service.

The cost at $300 per night to stay at this hotel would make one believe we were getting a 4 star hotel. In reality, it compared to a rent by the hour, seedy, roadside motel.

Dated, dirty furnishings, dented refrigerator etc.

Never again will I stay at a Holiday Inn.

I called the Holiday Inn in Roswell NM. Someone answered the phone didn't say nothing and put me on hold. I called back the person did it again. I called again finally reached a female by the name of Jeanette I think. I asked her why she did that to me and she said she just put me on hold. The frustration is that she didn't even tell me to please hold. I finally called back this morning reserved a room for my nephews graduation I believe people like that shouldn't be working at a customer oriented establishment, especially dealing with people. I want something done for this lack of customer service I was given I was treated poorly and unfairly.

Extremely poor service at your Ventura Marina (California) location - no room available till after 3 pm.



No conveniente restroom near th lobby. No coffee available in the lobby.



Craig Dahl

I couldn't have had a worse experience at a Holiday Inn than the one I had at the Holiday Inn on Government St in Mobile Alabama this past weekend. We booked 2 rooms one a regular king size bed room for my wife and I and got a handicap room with no bathroom counter, that went over like bricks in water for my wife and a regular 2 queen size for my daughter and family. The tv wouldn't turn up hardly past a whisper 2nd strike, limited service to boot, paid for breakfast on line before we even got there as a rewards customer, didn't care for that either. Went to eat and they tried to charge me for it again. I had to go the the front desk to get tickets for meals. They also said I didn't pay for the meals for the second room but I know I did. I decided to pay for mine and let my daughter have my tickets because my wife refused to eat there with all that was going on. We ate and they gave me a bill for 74.00, still charge me as if I hadn't paid in advance, had to get that fixed and they still charged me 28.00 for my buffet breakfast and a cup of cold coffee that was supposed to be 10.00 go figure. Then I got stuck in the elevator for some 5 to 10 minutes only got out when I decided to try to go back up to get doors to open. this was reported to front desk also. So to sum this up paying to park where I paid to stay, over paying for a meal that should have been free, stuck in an elevator, handicap room instead of a regular room, no luggage rack to load or unload room available, well if you don't get the gest of this something is very wrong. To pay the kind of money you want for a room I expected better. We even got snacks down stairs no machine and your own employee says well it's time to over charge you again, pretty much sums it up. To top it off My other daughter got a room for here family and the toilet over flowed and wet the carpet while they were at the event we were there to attend and they didn't even bother to change there room out they ended up staying in a room with a wet carpet. According to your front desk there was no manager on duty to authorize a change of room, par for the course I guess. 3 rooms a bunch of unhappy people and we are scheduled to come back in April guess where we won't be staying and we will need 4 or 5 rooms for this visit for the family that is coming in from California, Florida , Alabama, Louisiana to see our granddaughter compete for Alabama Regional Gymnastic's title.

I made a reservation at your hotel in Memphis,TN for 3pm on line after no early check-in, I still had to wait an extra 45 minutes for the room. The clerks were VERY RUDE about it!! If the on-line time is 3pm,the hotel should ensure a 3pm check-in.