Kodak Customer Service Complaints - page 3

I totally know what you mean when you say Kodak is not what it use to be. I'm ready to buy another printer although this one is new I have tried to reach Kodak for two solid weeks
off and on and all I get is someone I cant understand the last person just a few minutes ago
hung up if you are ready to buy a printer do yourself a favor don't get Kodak. All I wanted was
help with installing my printer I have purchase a new computer and cant find my CD to install
my printer I tried the web site and same thing very poor I will never buy anything from that company again. If you read this kodak and want to help make sure it is someone of the USA
I will not talk to someone I cant understand, I bought my product here and would appreciated the same curtosey

I purchased a Triple Pack of black ink cartidges 10B and when the package was opened there were only two cartidges in the package. I was extremely disappointed and felt I had been ripped-off. Customer service told me to take it back to the store. I'm not sure that it is the store's responsibility.
I think it is time for a new printer!

Your customer service is terrible!!! Have a credit card ready to speak with someone??? really?

I have purchased two all in one printers. The number of print heads for these two printers is many in number. Time down and the cost of print heads do not make up for any amount of money I have saved on the ink. I was drawn to Kodak all in one because of the cost of ink. Now print head carriage is jammed not because of any obstructions but because the bands or ribbons are broken. This repair is not possible for me to make (per Kodak). I am only one customer but I will never purchase Kodak printer products again.

I tried to get info about my camera a easy share Z1012is all I get is a run around and can not even ask a question. with the problem I have I wish I never bought the damn thing you offer no help at all. Kodak sucks.

I just bought kodak easy share C195 on ebay and it was new.......Thought it would be a great little camera to take on my vacation. Only to find out I cannot even down load on computer. Now why would you even make a camera and take away what is needed to down load. I always thought kodak was a good company. Now I don't think so. I am sick knowing that I have been lead to believe one thing and now find out if won't work. I am not happy over this at all. We are retired and money does not come easy for us. I feel I been taken advantage of. Not happy in West Virginia..........

Poor service poor quality products - refuse to honour uk sale of goods act

My ESP5 was working fine until I had a software update. Then it did not work at all. After troubleshooting the ESP5 problem, I had a live chat. Was told to buy a new Kodak printer. Got an email asking for feedback (really!) and a number to call if not satisfied. Phone was answered in the same center as the live chat. I was given the same advise by 3 different people - buy a new printer. Everyone in this India support center talked to me as if I were feeble-minded. Then I was told that I was escalating. No joke! Printer still not working.

I received a printer Kodak ESP C315 as a gift well the printer ink cartridge uses sparingly up black and colored when o
I'm printing a black&white page the ink goes now it's may responding to my WiFi I need a contact number very disappointed in this printed

I spent $27 on a single-use color water resistant Kodak camera because I wanted The Best I could get for an important trip where I knew the camera would get wet. The problem is Kodak today is not once it once was years ago. The camera is junk - the film advance mechanism broke after less than half the roll had been used. I tried for an hour to get "customer service"...it was a waste of time. They don't care about supporting their camera customers anymore. I am DONE buying Kodak products...it is too bad that a company that once led the field now produces garbage and doesn't care. If I owned Kodak stock I'd sell it - the company is doomed and deservedly so.

I Purchased A Disposable Camere At Walgreens In Bayonne Nj, I Have Done This Numerous Times With No Problem, Unfortunatly For My Grandaughters 6th Birthdat Which Was Held At A Resturant With Family And Friends, I Did Not Hesitate To Use One And No One Elde Took Pictures Because Of My Reliable Camera. When I Picked It Up All I Got Was A Exposed Roll Of Film And Was Told Camera Was Defective. No Companasation Was Offered Even Though There Was None That Could Be Offered, But The Store Had Such A "tough Luck" Attitude That I Felt Compelled To Contact Kodak.

I bought a Kodak Playfull ZE1 and it would not read my SDHC card. I figured out (on my own) that it has an outdated firmware. I went to the Kodak site and the given instructions would not work. I called tech support and was only told that they could not care less about the camera buyers as the no longer make cameras and therefore offer no support for them. They could however fix it for a fee if I sent it to them. With such a lack of concern for customers and absence of customer service and support I will not buy anymore Kodak products.

Kodak Office Hero 6.1 This is my LAST Kodak product. Print head jams, can't remove. And, of course, contains brand new inck, so it is money wasted. When it worked, it worked fine, but, now it is headed for the junk pile. Kodak camera? Continually drains the batteries. Kodak: you have gone the way side of cheap products to increase your bottom line and you have trashed your own name. Good bye.

not only is the 1800 number you have printed on your throw-away cameras inoperable, but the person speaking the unintelligible message (to hang up as we not longer provide service) doesn't even speak english very well!!!!!! what a terrible website, that you can no longer speak with a 'human'!

the longer gets a human response nor do ANY of the listed 1800 numbers suggested by others also trying to reach a human with Kodak camera information!

I am so very unhappy as, I had got a new pc & went & put my Kodak easyshare cd in my pc & well it would not download the pictures & through a lot of searches I found out that the easy share program was no longer in use.....so now I am stuck with a camera that I can not get my pictures out to put in my pc???

Printer cartridges do not function correctly . I have put in new ones and had approx 6 pages of black text only from new !?! The printer insists on replacing with a new one and I cannot print without buying again . Complete rip off - avoid at all costs !

Not helpful at all, you do not sell ink cartridges for Office 2150 Other than the XL #30.
They are too expensive and don't last longer than the regular cartridges.I know I have been using them for over 3 years. The ink in any cartridge does not last long at all and I don't print a lot of stuff.The black ink makes letters come out light.Halfway thru the cartridge I have to buy another one , when the one I have is still have full.This is not the best printer I ever bought. Its a waste of money for me since I am a senior, I can't afford to waste my money and that's all I do with this printer.

This is really frustrating that you get a camera and you think it is going to be easy and you can't get it to work. I hope that I can find a support at Kodak and get this downloaded or something so I can have my pictures.

Bought a Kodak hero5.1 for home use only. Got it in Jan 2013. It now goes through the motions of printing a page, but it comes through blank. Upon contacting Kodak, they say they could get someone to look at it for £45, and that the repair would be guaranteed for 90 days.....90 DAYS!!!! I could buy a new printer for £50 and have a guarantee for a year. Won't be buying there products again.

I Will Not Be Buying Another Kodak Device Of Any Kind. They Have No Customer Service At All. Yes All Calls All Calls Go To India. Not Only That But India Wants To Charge You $500 To Fix Any Of The Issues ( Thats Kodaks Fault) After They Have Come In And Taken Over Your Computer And Have Said They Can Fix With No Problem. They Do Not Tell You Until About 20-30 Minutes Later That They Will Be Charging You To Support The Equipment Kodak Has Sold You. Kodak You Suck!! These Issues Are Your Problem! You Are A P/$$ Poor Company. There Is More To Business Than Selling People Crap. If There Is An Issue Then Stand Up And Give The Support To The Customers That Feed You! Your India Support Is Ruining Your Business And Your Rep. You Are Selling Your Equipment And Then When They Need Assistance You Have Basically Told Us All To Bend Over So That India Can Break It Off In Us! You Have Lost This Customer And Many Others Due To Your Attitude Towards The Very Ones Who Support You!

I would like to go on record and let people know Kodak products should be avoided. I purchased a zi10 digital camera 1 year and 7 days ago. The touch screen controls don't work and the camera is usless. Kodak's warranty is an iron clad 1 year. They want more to repair the camera than to buy a new one.

I am very disappointed with the service from your company. i recently moved and the soft ware for installation on my computer got lost . I wanted to see if there was a way of ordering what had been lost was a viable option. I was not able to reach a live person to see how to resolve this problem. Thanks you Mike Barden

I purchased a Kodak ESP C15 a little over a year ago and it recently stopped working. I followed the customer support directions on line and the printer still did not work. After calling the customer support services personnel, I was told the printer could not be fixed and was offered a renovated printer for sale!! The customer support service is more concerned with making more money selling their own repaired printers than actually helping you fix the one you have already bought from Kodak! What a racket! I asked for a phone number to contact management personnel outside of customer service and was not provided with such information!!

I bought a Kodak esp 1.2 printer - worst decision EVER! The ink cartridges breach ytrade descriptions. I bought 2 packs today. The 1st (supposedly handling 395 pages) printed 20 smeary poor quality pages then ran out. The second did not even manage a single page. I'm going to have to throw this printer in the bin and buy one from a supplier that is actually reliable This is just junk

Customer service is the worst ever! Can't get to a person unless you pay. I bought Playfull Zi12, the manuel is online, but the web address given is invalid. I love the camera but will return it if I can't find help with the phone number given on this website.

Angela Fountain