Customer Service Scoreboard
I have an Easy Share camera. I have some difficulties using it and I received no help at all. I couldn't even connect with a real person and to top it all of you wanted to chart me $15 to get to a real person. It is no wonder that Kodak is in the dumper. I have used Kodak film for years but the company sure has gone down hill.
Thanks for nothing.
Tom Mills
I have a Kodak Office Hero 6.1. This is the worst product I have ever made the mistake of purchasing. The ink cartridges "time out" on you and stop working regardless of use. I have never gotten more than 50 sheets of mostly plain text, and the cartridges are still full when they stop working. The OEM ones are worse than 3rd party ones, if you can find one that works.
The unbridled greed of this company really stands out when you discover that if it doesn't have two fresh cartridges in it, it won't let you use any of the other functions
(like the scanner).
It's only a year old, and I guess it's going in the trash. I have too much of a conscience to sell this piece of crap to someone.
I purchased a Kodak 6150, all in one printer.It lasted a little over one year of very light home use before it began to have cartridge jams. When the cartridge jam became permanent I called customer service(India)
Their "solution" was to buy another Kodak printer for more then I paid for this one.
I told him, Why would I buy another Kodak product when this is their sad excuse for customer service?
He agreed with me...
I have had an ESP5 All-In-One printer for approximately 6 years. First one ordered had a problem with the lift arm - Kodak replaced free of charge. Had a problem with printhead on new one and they sent a new printhead and extra combo (Blk/Color) cartridges free of charge. I cannot complain about this printer. I just had to order a new printhead and other than a problem with DHL Global delivery service, I expect to be using this printer for another 6 years. I use this for personal use and photo printing but it does get a lot of use.
Kodak are rubbish. My printer died after 14 months with very low usage. Customer support just tried to sell me a new print head and inks. I bought a new HP printer for less than they wanted for spares. No offer of free replacement of the head or the printer itself. They have no direct email for complaints.
My brother printed a photo he took of the wife and I with his printer and I was VERY impressed so we went out and bought one. With a baby on the way; printing our own pictures seemed more economical than having them done else were. The photo quality was amazing and we loved the printer even more because of all the money we saved compared to the HP ink we use to buy.
After a period of about a year and a half (our daughters age) the print carriage got jammed up and it has never worked since. We contacted Kodak Via email and the response we received was not helpful at all. Mean while the HP PSC 1312v still works flawlessly but photo quality is lacking the luster of the Kodak. Not to mention the HP ink is Literally double the price of the Kodak ink.
STEER CLEAR OF THIS MODEL. EVEN IF IT IS ON SALE FOR CHEAP. Because the frustration of going from having a printer one day and the next day not, and having to deal w/ Kodak through email alone is not worth the value.
Kodak is the worst company I have ever dealt with. I bought an ESP 7250 printr from them 2 years ago and it has never worked. Wireless is hopeless and so is the quality of printing itself. But worst of all is their helpdesk. Bad beyond belief. Today they told me that poor print quality was due to "stopped drivers" and that the solution was for me to "buy a new laptop": (a) it IS a brand new laptop and (b) as my problem persists when just using it as a copier, unconnected to any laptop, I'm pretty damn sure the printer is the problem!
All I want to do is to buy a new battery for my Easy Share Z740 camera. My original refused to charge after not too long - it has been so long I have actually forgotten I had a camera - thank goodness for my Samsung phone! I have tried to order a new battery on line from Kodak - clicking on BUY, the website sends me to printer cartridges. Absolutely useless and no-where to submit a question or complaint. Surely it is not too difficult to have the process send me to the right place? Judging from what I have seen, I do not really hold any hope of receiving a response, let alone buying a new battery!
I purchased a Kodak 3.2 printer 12/2012. used it until end of June. printer head went bad. Used my ink cartidges do troublecheck, very costly. They did send a new printer in July....that too went bad...printerhead again. I troublechecked as they instructed. Ink supply went from 30% to less than 15%. They said they would another printer...the sama as I had, this time they would do trouble shooting before sending..mind you the second printer was new. I asked them why would I want another of the samre kind and same prblems. They would not refund my money. I ask them to send cartidges for the printer since I used mine troubleshooting..what a joke. Would I recommend kodak to anyone...not in a million years!!
Hi everyone!, please beware of the customer service of kodak.... especially the chat live! It's such a bad experience for me when I contacted customer support for my broken camera. They ask me questions in circles and they let me stay on line too long than is necessary. I would like to share to you our exchange of messages.
FIRST CHAT: JULY 8, 2013
Imtiyaz S.: Welcome to Kodak, my name is Imtiyaz S.. Please wait while I review your question.
Imtiyaz S.: If you have an incident reference number from a previous contact or from a My Support on-line session, please provide that to me.
marinel soriano: i called and I have a reference number
Imtiyaz S.: Please let me know few Details in the following sequence:
Your country Name:
Your product Model number:
Product serial number: (You will find Serial number on memory card latch or beside battery door.)
Your Email Address:
Your phone number:
Is your product Refurbished?
Date and place of purchase of your product:
marinel soriano: Canada, camera kodak easy share C1550 model /
marinel soriano: bought camera brand new
marinel soriano: at canadian tire in montreal
marinel soriano: bought last august 20 2012
Imtiyaz S.: Do you have purchased receipt ?
marinel soriano: yes
Imtiyaz S.: Thank you so much for giving me the required information. This is the incident reference number for this chat :
Imtiyaz S.: Please remove the battery and reinsert it again then turn the camera ON
marinel soriano: i did, it makes a beeping noise and it reads lens obstructed
Imtiyaz S.: Is the camera turning On ?
marinel soriano: the date, time... appears. then it reads lens obstructed
marinel soriano: only black screen
marinel soriano: no, it is not turning ON
Imtiyaz S.: What type of battery/batteries are installed in your camera?
Rechargeable (Battery may be removable or non-removable.)
Non-rechargeable, alkaline
Non-rechargeable, "heavy duty"
marinel soriano: i am using the battery that came in the box... alkaline battery
marinel soriano: the original box it came in
Imtiyaz S.: I apologize we would request you to use rechargeable batteries
marinel soriano: i also tried that
marinel soriano: the same thing
marinel soriano: LENS OBSTRUCTED
marinel soriano: the lens of camera doesn`t go back in, it stays sticking out
Imtiyaz S.: Was the battery fully charged
marinel soriano: YES
Imtiyaz S.: Then you will have to send camera for repair.
marinel soriano: please write down procedure
Imtiyaz S.: Would you like to send camera for repair ?
marinel soriano: it is my only option, i cannot reapair it myself
marinel soriano: where do i mail itǍ
Imtiyaz S.: Make sure you bought this camera in August 2012
marinel soriano: yes. i have the receopt
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Imtiyaz S.: Make sure you bought this camera in August 2012
Imtiyaz S.: Please Let me know :
Product color:
Shipping Address:
marinel soriano: camera is dark blue
marinel soriano: please ship back to: xxx randall avenue montreal quebec xxxxxx
Imtiyaz S.: I have created mail in repair request for your product please check the email
SECOND CHAT: JULY 22, 2013
Ramu Burma: Welcome to Kodak, my name is Ramu Burma. Please wait while I review your question.
marinel soriano: please refer to reference chat number 130708-001263
Ramu Burma: Hi thank you so much for the reference number, please give me few minutes while I review the previous history.
marinel soriano: when they e-mailed me the instruction in my e-mail account, I have realized that my address was in united states instead of Canada. Hence, the service center is in USA. Please e-mail me again the instructions but in my correct address plus the service center near my location
marinel soriano: My complete address is XXX Randall Avenue Montreal Quebec XXX XXX, Canada
Ramu Burma: Thank you please give me some more time I am still checking the case.
Ramu Burma: May I know if you have the proof of purchase of the camera?
marinel soriano: yes, this has been discussed already in the previous chat
Ramu Burma: May I request you to please send the proof of purchase of the camera as an attachment to this chat now?
marinel soriano: all I need from you is to e-mail me again the right address for the repair service here in montreal
marinel soriano: i cannot do that
marinel soriano: i have to use a printer to scan and i do not have an access to that
marinel soriano: i will be able to send you this proof of purchase, an original one when I sent you my camera
marinel soriano: lat chat took me almost an hour to explain my case, i hope this will not be the case again, i have other things to do
Ramu Burma: I request you to email the proof of purchase of your camera and then contact us so that we can create the repair request with the repair center as the process has changed.
marinel soriano: you guys are a fraud
marinel soriano: i can't believe this, all you do is put people in circles
marinel soriano: I WILLL NEVER EVER BUY FROM YOU
marinel soriano: AND I WILL POST THIS CRAZY DEMANDS EVERYWHERE IN YOUR SITE!!!!
Ramu Burma: I am sorry for the inconvenience caused to you. As the process has changed we are requesting you the proof of purchase to send the camera to the Canada repair center.
marinel soriano: THERE IS NO SUCH THING YOU WILL LET ME DO
marinel soriano: YOU ALREADY USED UP MY TIME
marinel soriano: ARE YOU KIDDING ME???? THE PROCESS HAS CHANGED AFTER 2 WEEKS????
marinel soriano: IT IS THE SAME PROCESS BECAUSE IT IS THE SAME INFORMATION
marinel soriano: YOU JUST XXXXX UP WITH THE COUNTRY
Ramu Burma: Yes we have changed the repair center the process has changed, kindly co-operate with us in assisting you.
marinel soriano: AS SOON AS YOU E-MAILED ME, YOU DISCONNECTED THE LAST CHAT BECAUSE YOU DO NOT WANT YOUR CUSTOMERS TO CHECK YOUR MISTAKE, ON PURPOSE!!!!!!!
marinel soriano: NEVER MIND....
marinel soriano: POSTING THIS CRAZINESS WILL BE FASTER
Ramu Burma: I will send you an email please send the proof of purchase of the camera and then contact us to create repair request.
marinel soriano: WHAT DO YOU THINK OF ME, A COMPUTER CENTER????
marinel soriano: DO I JUST COPY AND PASTE A PROOF OF PURCHASE?
marinel soriano: I HAVE NOOOOOO PRINTER
marinel soriano: YOU TOOK SO MUCH OF MY TIME ALREADY, AND YOU ARE NOT EVEN PAYING ME! THIS CUSTOMER SUPPORT BY CHAT IS A SCAM
Ramu Burma: May I request you to please scan it in any inter center and send the proof of purchase?
marinel soriano: JUST HELP ME WHERE TO FIND YOUR REVIEW CENTER, THIS WILL HELP ME A LOT TO PUT YOUR UNBELIEVABLE SERVICE
Ramu Burma: Once we create the repair request you will receive an automated email with the address.
Ramu Burma: For which we need the proof of purchase of the camera.
Ramu Burma: I have not received a response from you in the last 3 minutes. I would like the opportunity to continue our dialog and resolve your issue. Please respond soon or this discussion will end.
marinel soriano: what you are asking me is not worth it, you can see this conversation in your product and service review.
marinel soriano: i already spent my hour to this chat nonsense.
marinel soriano: you can keep your not that great broken not-even-a-year camera
I HOPE THIS WILL HELP MAKE EVERYBODY AWARE WHAT KIND OF SERVICE THE KODAK RUNS
I purchased the wrong printer ink for my kodak all-in-one printer and tried to return it. I was told by the biggest super center in the US that they would not refund or let me exchange the product. I contacted kodak directly and was told they too would not refund my money or exchange the ink for the correct one. They told me that I could buy the correct ink I needed or buy a printer that would match the ink I had already purchased. Ofcourse why wouldnt I waste more money on a Kodak product?!!! What a joke? Customer service was a joke, its hard to argue with someone you cant understand.
I have been trying to order a new print head for my Esp3 printer and the person was hard to under stand,but the BIGGEST problem is she tells me that they can't find my address, which I could understand if this was a new address, BUT this address has been here for more than 80 years and the post office,ups and fed ex have no problem finding me.WHAT IS THE PROBLEM.You don't have anyone to talk to on the phone except them so what am I (little one person)supposed to do, through mine out and get a different brand or what
I have spent well over an hour and a half trying to get satisfaction and/or information about the failure of my Zi6 pocket video camera to work. Instead, all I have gotten his frustration and disappointment that a once admirable company to provide service on a product bearing their name unless I pay what seems to me an inappropriate payment to do so.
My only suitable response is I guess just to never buy Kodak products again.
Service is Terrible> ON LINE Technical support Terrible..TWO Kodak Easy Share Printer series with only 2 cartridges put through: it will not release cartridge, Poor product..NO WAY TO CONTACT PERSON FOR ASSISTANCE. Reach a person that does not speak english and after 3 calls 5 people, answer was no technical support for that over the phone... They want Phone#, Name, Address,and E-Mail, too much info.
What a waste of time, In the first place I can't understand anything the rep said and they weren't any help. I continued to tell the man over and over that my printer wasn't working and he kept telling me to check the cords and "look for a flashing light" I think I'm more than capable of checking 2 cords that go in the back and knowing there is no flashing light. You would be better off to buy a new item (NOT KODAK) than to waste your time with customer service. Basically, I got no where and I finally just hung up the phone.
I bought and used a Kodak EP3. I used it for about 1 year for home use and moderate print quantities. It began to splash ink on the photos. Kodak told me it was a print head problem and was not warranted. I just quit using it.
My Friend gave me a brand new Kodak ESP3250 and I set it up last night. It splashed ink just like the other one on glossy paper. Tech support told me that is was the print head and if I had the receipt they would replace it free. I had no receipt so they would not help me. This is a brand spanking new printer.
Bottom Line do not buy Kodak Printers.
By the way their tech support is outsourced and support people are hard to understand.
I agree with the last comment, I bought a 9250 and I have had the same experience. It won't print black/white copies unless both cartridges are not low. I paid the most I have ever paid for a copier and I won't buy a Kodak again. There was no telephone listing and on their website not a page for customer support unless I wanted it repaired.
Support stinks! Bought a scanner that worked ok for a day. Called support several times to get some help and after making me uninstall and reinstall drivers, whicj I had done several times before, transfered me to a higher level of support ->> a voicemail from a lady than never calls back!! I am bringing this piece of carp back to where I bought it! No wonder they are going out of business!!
I purchased a Kodak ESP 5250 Series printer and this is the worst printer I have ever used. I only get 50 copies out of a Kodak 20XL print cartridge. This is making it too expensive to use. Why would you produce and sell such a product? I had an HP before and would get at least 200 copies printed and the cartridges were cheaper. I will never purchase a Kodak printer again. My Kodak camera is fabulous. I have the 5.0 Mega Pixels and love it. I have had Kodak cameras since my first Kodak Brownie model but your printers are very poor quality.
Unable To Locate Number Or Address To File A Complaint With Kodak Regarding Batteries.
Have Had To Use Triple A Battery For Insulin Pump And Purchased Those Stating "extra Life" But Have To Be Prepared To Change Battery Every 3- 4 Days. Kodak Has Always Meant Quality But Packaging States Made In China With No Number Or Address To Get Information Or File A Complaint.
Dear KODAK,
I have a KODAK Camera manufactured in the year 1910 ( Patent 1910 - 1913). This model, I think is now antique, till today in good condition. I am now want to sale it to any person who is interested or if KODAK Co. Waiting for response from any person including Kodak Company. I will upload photos of the camera if needed. With regards, Debasish Gautam, Kolkata, India, Phone ( India ) Email or Facebook Debasish Gautam
I bought a Kodac ESP5210 in Jan 2011, ithought i was getting a good product because of the name!! how wrong was i! Just a little after a year with not much use my docs were not printing correctly, i thought it was the cartridge so i replaced it, but no the same thing happened again, so then iwent back to the shop and asked thenm to replace it. Admittingly i didnt use the printer for a while only just recently, low and behold the same thing happened again. So i did the decent thing and went on-line to find a resolution. I couldn't believe it when i found that other people were experiencing the same problem. How can such a big name like KODAK have this many problems!! I rang the techinal help line and she told me to do exactly what i had already done. She confirmed that the print head had gone!! I was fuming. I spent £70 on a printer where the print head only lasted not even 18mths, this can't be right!! I complained and she stated that she would make a note! I also expressed that i wanted a reund but oh no they dont do refunds!! So i said i'll have a free printhead oh on they dont do that either!! I told her iwanted a response to my complaint, she said oh no not sure you will get a response as we are only the technical team. Thats ok but surely you havea complaints deptment??? Oh no we dont!! what are Kodak playing at?? As anybody been to Tranding Standard???!!
We are proud to recognize the companies providing the best customer service each year within their industry.
Locate the Kodak corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
Get immediate support for your Kodak questions from HelpOwl.com.
View thousands of Kodak user reviews and customer ratings available at ReviewOwl.com.
Find free Kodak manuals and user guides available at ManualOwl.com.
