Kohl's Customer Service Complaints - page 3

I frequently shop the Kohls in Loveland Co. The last couple times I've been in there I had a very dissatisfying experience. once when i was needing help finding out about a certain toy and the women was clearly annoyed about having to do her job. before I asked her for help I noticed she was complaining about her job to who I can only assume was another staff member. I let this go because i figured she may be just having a bad day. a came in a few weeks later with my husband to return something and she was working in customer service. again she was very rude when my husband asked her some questions on the Kohls cash and how it worked on returns. she was curt and short with her answers as if we were stupid. I know your company is suppose to be big on customer service and trying to make the customer happy but with those kind of people working for you is going to get you satisfied customers. i believe her name badge said "Sarah" I'm not the only one who has had a bad experience with her. most my friends and my family shop there. If I shop there again i will be sure to avoid having to deal with her. she is not pleasant.

Trying to track down a missing order from the hell that is Kohl's.com is turning into a full-time job. Customer "service" reps hang up, lie, or just can't be understood because their English isn't so great. And calling Corporate is just as frustrating...they divert you to a voice mail to record your complaint. I'm SURE someone is just dying to call me back. I've never encountered such an incompetent company.

I am going around in circles trying to email customer service. I never get to where I can write what the problem is, so I will do it here and hope for a response as it is after the usual customer service hours. I received a notice that my package was delivered. I don't know where it was delivered to, but it certainly wasn't to my home. I checked everywhere and even down at the mailbox (we are a flag lot) and found nothing. Would like to know if it was misdelivered to another address or if there has been theft. Very upsetting.

I wanted to compliment Justin in customer service for helping me with my order of Baby things this Evening! He really put me at Ease! I was going to do the survey, but got Disconnected! Called back, but got another agent who told me I could do survey this way!Thank you Donna Good.

My name is Naomi Mays-Matthews, I am writing this letter due to my experience I'm receiving from Kohl's. On December 04, 2016 I walked into kohl's, Mind you the day before, I had just spent $186.00 in the store. I walked into THE establishment with my seven year old son. As I'm walking through the aisles of the Nike department to pick out my little brother a sweater I immediately felt an excruciating pain. That is when I screamed and looked down to see where the pain was coming from and it was my right foot. At the time I had on house shoes but they could pass as shoes due to the way it looked with no socks. The pain grew so I lifted my foot up and notice a red circle stuck to my shoe. I then pulled the red circle out and let out another scream. This is when I notice it was a nail that went straight through my foot. I advise the lady standing next to me to watch her child as its nails laying face up on the floors. I then limped to the checkout desk. I asked your associate what is this and she advised me this was their sensor that they stick on the clothes. I asked her why is it laying out on the aisle face up, she advised an associate had to drop it and didn't notice. Then she asked me was that me screaming, I advised yes. Still to this day I'm wondering if they heard me scream why they would not come see what wrong to help. Then I stated I was bleeding and I stepped on that face needle sticking straight up. The needle went through my shoe into my foot. She called for green oaks I'm assuming this is code for manager. A lady then came and I advised to her what had happened, she never said she was sorry all she stated was wow. She then went and got band aids and alcohol wipes. I whipped the blood up and bandage my foot and she gave me an incident report to fill out. No one helped me carry my bags no one offered to walk with me nothing. The customer service I received was an believable. Checking my thing out my total was around $250.00, no one offered any kind of discount it was like this never happened, Your associates failed to keep the environment clean and safe for their customers. I'm baffled from the lack of empathy from their associates. This was negligence on kohl's behalf. It was your sensor lying in the isle needle face up where your customers are walking and shopping. The area was not clean or safe my son could have fell on the sensor. I went to the ER to seek medical attention, I received a TB shot, pain MEDS and anti-biotic. My claims rep JILL from corporate stated she was sorry. I advised her kohl's needs to pay the medical bill , She stated that they will take care of the bill once I receive IT , then I send her the bill and Jill (my examiner) proceeds to ask me "do you think you could apply for some assistance to get the bill lowered NO! In my head I'm thinking this has to be a joke, so she ask for my medical recorders I gave her that then she then offers me a $50 kohl's gift card and she wants to speak to the hospital on possibly lowering the bill, meaning they might not pay it all, or in time so it would not affect my credit negatively. Even though I have emails saying they would. This place is a joke and their all about money not safety of their customers! They don't keep their establishment clean nor do they care that you are stuck with a dirty needle that was made there! I cancelled my credit card and hired an attorney.

SO BE AWARE IF YOU CATCH AN INFECTION FROM KOHLS FROM STEPPING ON THEIR PRODUCTS THEY DO NOT CARE!! I WROTE THE PRESIDENT AND HE READ IT AND DIDN'T EVEN RESPOND, my claims representative (Jill) told me he read it but I have yet to hear from him. So I'll be perusing this further. I'm spreading the word to all my family my BLOG family an FB and Instagram friends DO NOT SHOP AT KOHLS IF YOU WANT TO STAY IN GOOD HEALTH AND STRESS FREE. One day of shopping there can cause you months of legal pain so BE AWARE

This is how the executive office treats customers. They are over-stressed and take it out on customers because they can afford to lose more than a few. At the point when an issue reaches their level, they assume the customer is not worth having anymore. Most people say to take your money elsewhere. That might save you time and anguish, but it doesn't hurt Kohl's and won't make them change. Even employees at the store level know and understand how insensitive and rude their corporate office can be. The worst part is despite a 1-star rating from thousands of customer reviews, the BBB still gives them an "A+" rating. The BBB is just as corrupt in supporting this business.

I have talked to customer service reps every week for the past month, and NOTHING has changed! I have NOT received order confirmations, rewards, or any communication on my email since I changed my phone number, which should not have affected anything except taken me off of my mom's land line number. I have EARNED reward points, and was guaranteed last week that someone would MAIL them to me via USPS since I was not able to receive emails. Talked to customer service AGAIN today, and he gave me a nonexistent email address for technical service. I don't have time to continue this runaround!

I am having a problem with Kohl's website. I can access the website, but as soon as I try to filter the information that section of the page goes blank. I have reset both Google Chrome and Firefox and run Spybot. This is still happening. Plus check out is not working either and it will not allow coupon codes to be entered. You can check out by going through 'Wallet', but should not need to.

First trying to find a phone number on Kohl's website is quite a hunt. Then the first customer service person gave me a telephone number for tech support which turned out to be a fax number. The next person said that you can only email tech support, there is no phone number for customers to call.

I do shop quite a lot on Kohls.com because my work location is far from shopping. I may have to shop elsewhere this holiday season.

I visited the local store in a fitting room trying on clothes with my five year old daughter. I'm just taking off my clothes give me to put away the clothes I'm going to try on and the lights to go out. My five year old stop screaming she's crying and hysterical because she's scared to death. Nobody comes nobody's in there I put my clothes back on in the dark calm down my daughter. However at this point I'm getting a little scared. After getting up enough nerve we walk out of the fitting room to find all the lights on and everybody's walking around about the normal business. With all the workers at Kohl's and someone stationed in every Department how come no one heard her screams? How come no one came into the fitting room to find out why the lights were off? Or how come no one heard me yelling for someone? When I went to the manager and told him about what just he proceeded to make excuses about why it might have happened. Never once said I'm sorry he never wants asked if we were okay he only made excuses. I'm so disappointed I thought Kohl's cared about its customers.

Went to the Kohl's in Arlington Heights IL. I asked an associate for help in the shoe department.She told me she couldn't help me because she was new and walked away
I then told the manager what happened. He said he would call someone else. I asked if he could help me he said no. The second associate was just as bad. She refused to check stock to see if they had the item in the stock room. Walked out of the store a very unhappy ex customer of that store.

So disappointed in my shopping experience coupon question was not answered no one asked about opening charge card I like the layout and merchandise but clerk was not helpful

Hello,

Today, 11/9/16, I had a very dissapointing and humiliting experience at your Kohl,s store in Irvine located on Jeffrey Rd.
I was rudely refused a Kohls cash voucher redemption without any consideration and harsh dismissal of any explanation, in front of other customers by a store manager. The voucher expired on 10/29/16. I was confined to my home due to illness and unable to cash the voucher before it expired. I understand there are rules but also allowances for certain situations . As humans, life is never that rigid or simple. Thing happen to people which are out of our control and allowances can be made. Not only was I not able to explain my circumstance, redeem the voucher but was treated extremely rude in front of other customers. I was in tears when I left your store. Not asking for special treatment but a little human kindness. Hopefully this can be remedied. Thank you.

Hello,



I am contacting you regarding the dismissal of the double charge on my debit card account when I made a purchase at your Woodhaven, MI store. I am beyond tired of dealing with this issue and no progress from your corporation along the way. I have called, I have emailed, I have contacted the BBB, I have faxed. With NO and I mean NO contact from your corporation except the 1 phone call stating on October 13, 2016 that this issue has been resolved and I would receiver my refund of the double charge you took out of my bank account. attached your will find the phone call from Nancy at your corporation, along with the fax of my bank statement that was sent both October 17th and 19th that I confirmed was received and sent again 10 times today to ensure it was received this time because whom ever is replying to the BBB has not even bothered to check. Also you will find the messages from the BBB both from me and your corporations responses. Along with a letter that I wrote that was included in the fax I made 10/29/2016. I have included every email address that I could find on the internet. I have worked daily for a month trying to obtain a refund that is owed to me.

You need to make it easier to check out on line for older people. When and you call in and order you end up having 2 when order one then they can't fix.I live a hour away questions. a Kohl's.My health is quite bad so I'm stuck and mail it back.Don't get me wrong ,theeople are nice when you call and I LOVE what you have. Just make a few changes. I can't keep shopping unless I can get to a Kohl's near me,

I am a khols credit card customer, I have always paid my account in full. I am very upset with their decision on my Khols cash. I made a 170.00 purchase on Sept 24, and earned 30 khols cash. I left for vacation out of the country got back on Tuesday 11th. Checked my Khols it had expired on the 10th. I called store, to ask if I could still use it, they said I could not. Is there anyway you could give me an extension on this. Please

There is a coupon for 75$ off an 80 $ purchase or more on Facebook it states share comment thanks for my gift share with 15 friends wait to analyze n click to get ur gift card lots of people r sending this n trying it but it freezes up n won't let u finish is this fake we would like to know n if it is that's a real bummer would of loved this as my kids birthday is end of month and that would of helped so much please advise to the public on face book n to me if this is a scam

Worst service ever tonight. 1 cashier, long line. I had kohl's cash and 5 dollars in my wallet. I was rushed as I was showing her this on your app on my phone..she scanned ..I asked did you get it all..I quoted the amount and she said yes and as I was rushed through th e line.took her word. Got home ..looked at my Receipt and lo and behold I still have money in my kohl's wallet..she messed up if she wasn't so rude and in a rush she would have reviewed and I would have to. Riverdale.Coon Rapids store...rude wnd worst service ever

I have an on going dispute with Kohl's concerning expired Kohl's cash. I have contacted two people in the corporate office Renee Sorin and Lisa shull and have asked that their supervisors call me to avoid litigation and perhaps solve my concerns. I have renee via email at least 13 times with no reposonse, I have called her supervisor at least 5 times with no response, I have called Lisa 5 times with no response. Is that how Kohl's treats what was once a loyal MVP customer ?

I shop at the Kohls store in Marlboro on New Jersey. I have returned the last small appliance I'm ever going to buy in Kohls.
I have purchased many items in the last year I have had to return a Kurig coffee maker, a dust buster, an electric toothbrush and the latest a toaster. This is outrageous once is an accident an item gets returned and is repacked and put back on the floor. The fact that I had to return 4 items is just plain poor work ethics on someone's part. I asked to speak to the manager and his response was sorry, it was no ones fault they don't check to see if a returned item is okay or broken that is plain crazy. I ran 2 successful business in my time and I know the value of customer service I was not made to feel that business was important what a waste of time to have to go back and firth exchanging items I had just bought thru no fault of mine it's not like it was my mistake so no I'm not a happy Kohls customer.

The purpose of this comment is to express the first time I am really dissatisfied with Kohl's at Colonie,New York. I have been a shopper from day one and enjoyed the associates,variety of products, and excellant customer service at the front desk. ON September 9,2016 at 6:15pm everything changed. I ordered 511 slim Levi's on line and had to return them because they were tight for my nephew. My goal was to buy five more pair at the store. Well I did return them and tried to get assistance at the men's Levi section. The gentleman at that area could not understand I needed 511 NOT slim. It was not a pleasant experience. I returned back to the customer service counter to ask for help in the Levi section and Michael said " well I don't know who can help you ". I said "really ?" No one can assist me ? Can someone help me possible on line ? Well he said he had no one to help. So, I returned over $200.00 worth of merchandise and lost my $20.00 worth of Kohl's cash which was charged to my account. So I did not get the Levi's and lost the $20.00. I find this very sad. Customer Service is just that...to assist me the customer. So, with all that being said. What are you going to do to solve this concern ? Training ? Resolution for me ? Regards, Cheri Domanico

I just visited the Kohl's store at 4265 Grand Canyon in Las Vegas to pay a bill for my mother. I didn't have the statement just a check for payment. They required her SS which I provided, then they wanted a drivers lic. number, she is 92 doesn't drive so they refused the payment. I was not trying to buy something, but was trying to give them a payment. I left the store and we will not be shopping at any Kohl's in the future. If anyone asks me or other members of my family about Kohl's I will just say go to JC Penny instead.

I shopped at Kohl's the other day and purchased school clothes for my two grandchildren. I spent over $180. And because I would not and have not opened up Kohl's charge card I got nothing off of that bill. I feel being badgered to get a Kohl's charge card every time I go into Kohl's and purchase something is a form of extortion! I will no longer shop at Kohl's. I am a Kohl's Rewards member and receive no perks for ut. Times are still hard people money is tight. I shouldn't have to be forced to get a store credit card to save money. You still get my money until now!

Not happy that when I was using a 30% coupon and a 10 gift card - the cashier took off the 10 dollar first then did the adjustment 30% which isn't right to me but was told that this is the way it is done.

I ordered the large window/shutter picture frame from Kohls.com because it was not available in the store. When the item came it was in two large square boxes that were taped together... when we opened it up all of the glass in the frame was shattered. I took it back to the store and they directed me to Kohls.com to order a replacement. The customer service representative was nice until she told me that because I used a 30% off coupon and bought two items when she re-orded this item for me they would only give me 15% off. I told her that was ridiculous the coupon was off the total so there was 30% off each item. She kept explaining to me that because I bought two items the discount must be split. I said "so if I bought 30 items I would get 1% off each item?" that makes no sense. I pulled out my receipt did some quick math taking 30% off each item and then adding the total together and what do you know it was the exact total on my receipt. I explained this yet again to the customer service rep who by this time was acting completely rude and talking to me like I was stupid. She finally said "well if that's what you think it's supposed to be we will sell it for that price, but I'm putting a note about this on your profile about this and we will not be able to do the one day courtesy shipping." Fine by me I don't really need the one day shipping but I do want to be charged the amount that I paid for the item since I'm returning the damaged one for that same price. After all was said and done I got the frame for $38.52. Went back to customer service in the store and returned the damaged one and got $38.48 back from the return. Oh and I also lost my kohls cash because I returned the item... except I didn't really return it I "exchanged" it with this crazy system because it came damaged. I could really care less about the lost Kohls cash, but it really upsets me that they didn't want to honor the proper discounts on the purchase and then treated me like a lying criminal by saying that it is going on my profile that I demanded a lower price. I sure wish I could post a picture on here to show that the price I 'demanded' was the same price I received for returning the damaged item.

Just a little upset. Last Wednesday, while shopping in the Bullhead City, AZ. store, I came across two blouses; same style, except one was a small and one was a medium. The price tag on the small showed the sales price of $12.00, while the medium showed $18.00. When I checked out, I showed the cashier the difference, and she replied there is nothing anyone can do about this..hum, you mean the manager can't change the prices to match? Answer was no. So when I left the store, I called you main number and got this gal, who said that Kohl doesn't make the prices, the vendor does. Mind you, both of these blouses are on the sale racks, so I am sure the vendor didn't make the prices. She too had the attitude of well, we can't do anything about it. As a customer, I don't feel that either one of these gals had a good enough or proper answer for the price difference for the same items - nor did they care. So, I am writing to you...what is your answer...