LA Fitness Customer Service Complaints - page 3

I was grand-fathered into LA finess in chicago when ballys was bought out years ago. An employee by the name of Christian Lara sold me a membership renewal and offered guesst privilages added to my current membership with my renewal. He lied about adding the service and lied about the conversation he had with me to he manager Trish Williams. Trish williams talked to me about what happened, still she stated she could not do amything about her employee laying to sell me a menbership renewal. Laying to sell a service is wrong and iligal. My membership has been active since 1992 always payed in full and in good standing. The next person in the chain of comand is David Broome ill see how concerned he is about LA Fitness customers.

I am a member at LA Fitness in Denton, TX. They have the worst customer service ever and no one is doing anything about it!!! There's a trainer there named Larry M. who has continued to harass me during every visit. I was told I couldn't use the training section or any of the equipment in that section. The first encounter he yelled and cursed at me and called me disrespectful names. The VICE PRESIDENT of the company was in that day and didn't do anything about it. He just sent him home early!!! The VP told me the only time I'm allowed to use the equipment is if no one is using it. I have a messed up shoulder so I can only use lower weight dumbbells that you can't typically find in the weight room. I grabbed the weight and walked away for a second to re-rack the heavier weight. Larry just came and grabbed the weight as I was about to lift it. I told him I wasn't done using it and since there was a second set of same weight in the training section it was okay for me to use. It wasn't even being used in the first place! As I addressed him, he ignored me and continued to walk. I tapped his shoulder to let him know I wasn't done and he looked over at me and started yelling at me and insulting me in front of all the gym clients. He stares me down or lingers where I'm working out to see if I'm close to the training section. It's shocking to me that him yelling at me is completely normal at this gym. He was very disrespectful and unprofessional. He never targets any other clients at the gym who try to use the gym equipment or workout in the "training" section. I asked the girl at the front desk to call the manager in charge and Larry came to bother me and made a big scene again by yelling. I spoke to the operations manager, super kind and professional guy, and he said he would take care of it. I called corporate and they said they would fix it but corporate didn't sound convincing. What kind of service are you running? A company who can't stand behind their company values! A company that is okay with unprofessionalism! A company who isn't concerned about their clients safety! A company who hires prejudice staff! A company who doesn't care about their clients! A company with terrible customer service! A company who doesn't care about equality! Make this right, LA Fitness!

I was at Crossroads this morning for the 8:30 Zumba class. I found spits on the floor in the classroom. I went up to front desk and I spoke with Amando the manager and told him about the spits. He was very dismissive and told me that the room was cleaned every morning. I waited for 20 minutes and nobody came. I already had a feeling that he wouldn't take care of it because of his dismissive attitude. I went to the front desk again and spoke with a woman and she immediately called for housekeeping and they came right away.first of all it was disgusting to find spits on the floor and secondly I didn't have to ask twice and Amando's attitude was very disrespectful and unhelpful. I have been a member for over 15 years and I never once made a complaint. This is unacceptable.

I have used the Hollywood location on El Centro for over 30 years. You took it over a few years ago from Bally's. I have 1 hr for lunch to go to the gym, shower and then back to work. It is frustrating when gym members just sit on the machines and check their emails, text, etc. I have ask the manager Pricilla to contact the corporate office and to put up signs restricting the use of cell phones while on the machines. I don't mind cell phone use but not on my time or I will find another gym that will. Please, please fix this problem. Please have Kevin Sugg who is someone in corporte call me as Pricilla gave me his name to contact. I can be reached Cell. Pricilla told me they get at least two complaints a week on this and something needs to be done. Mr. Sugg's name was given to me by Pricilla.

I canceled my membership over the phone on February 13th. The employee assured me I would not be charged for February. However, I check my account today and not only have I've been charged for February I have been charged for March as well. When I called to have the situation corrected I was basically told I was lying because they don't cancel over the phone, however, they would cancel my membership over the phone as a courtesy today. Really?? Horrible customer service to steal money from a customer because your staff failed to do their job correctly. I was a member from 11/2014 until 2/2017 and may have went 5 times. So if i didn't have an issue with paying a membership fee for a facility i didn't use for that long of a time then why would i call and lie about cancelling my membership? An organization this size refusing to refund a customer $64 due to their employees error is an organization that does not care about their customers. I will never use their facilities again and I will be sure to tell everyone i know about my horrible experience.

This was the Mt. Laurel, NJ facility. Manager name Andrew.

I've been a member of the Bristol Connecticut club for a year now. Several cable machines went off line in mid November and are still off line. The club manager stated this is a corporate issue and should be corrected by months end. Is this correct as I feel the equipment is not properly maintained.

Your club at coral ridge Florida has not kept up to your reputation as an elit club.

The equipment isn't maintained the ceiling is leaking and overall very unsanitary as to the equipment and restrooms .

Planet fitness is cleaner than your operation.

I really in the past enjoyed your club but now my not renew my yearly contract for my family

The worst experience in the Altamesa location in Fort Worth Texas I need someone to contact me ASAP !!!!! I feel like LA Fitness just wants the money and doesn't care about the customer service !! customer service is the first priority please!

I belong to la fitness i workout at the location on cicero in oaklawn on 88th Cicero, we have had 2 machines that have been broke for almost a month now and the answer is we a fixing them. They are the only 2 cable machines for triceps in the building, i feel i am not getting my mo eys worth which i taken out mo thly with no problem. Maybe next time my payment is due is should say its getting fixed!!

I went to LA Fitness with my 82 year mother cuz she wanted to see it, and possible sign her up for classes with people her age.
When we walked in there' were two girls at the counter and I asked her what she needed. She came accoss very impatient and asked if I had my card I told her I didn't have it and she said very snotty I need to see your license. Once she verified me I told her my mother wanted to see the place and she said again very snotty " she cannot workout." I said we be a few minutes. After my mother and I walked thru the gym we standied watching an aerobic class outside the window of the class. The girl at the counter came up and said my mother is not allowed on the floor . I told her we are not on the floor we are outside of the class. She said we had to leave without any type of concern. I asked her name and she said Martha, she insisted we speak to her manager He was sitting on the phone when we walked up. I began to explain what happened and she told us as long as she didnt work out my mother could go in and see the gym. She denied she said that. Then the manager said rudely it's liability reasons she's not allowed on the floor. I explained to him we were thinking of having her sign up for membership. He kept repeating this is a liability as we were walking towards the door he yelled at us to get out . "Real nice customer service with my 82 year old mother getting kicked out of a gym". I go to different LA Fitness in Phoenix and at the other gyms the customer service is great. I have been at this gym at 16st and Greeneway, more than the once the customer service at the desk was non existent . Very rude people that work there. . With How we were treated today I will never return to that LA Fitness t 16 st and Greenway again. I have been a member with 24 Hour Fitness which is now LA Fitness for twenty years.

I am Richard Piper, a member for 8 years now. In the last several months the pools and the hot tubs for the Rockville and the Gaithersburg (Clopper Road) clubs have been in and out of service. This is important to me because I have a pinched nerve in my back that I have been rehabbing and the pool and hot tub have been two important parts of that rehab. For a while I was calling the clubs to see if the pools were in service. Then they got fixed and I stopped calling ahead, only to find that they were out of service again. Frustrating.



I don't like to complain. Running a fitness club like you do is complex and things break or wear out. But this last period has been over the top as far as I am concerned. I really would like to get a one month refund of my dues for the hassle, inconvenience, and just plain not being able to use the facilities that I am paying for.



I hope you will consider this. It is fair. Richard Piper,

Hello there! I'm hoping someone can answer a question for me? Is La Fitness planning to ever open another gym or at least expand and remodel the old one that's located in Doral, Florida? I'm not sure if you guys are aware of the overcrowding in that gym and that city keeps growing with all the construction going on around there so the population will grow along with it. If the west Flagler location wasn't so far away from me, I would much rather go there since aside from it being a brand new gym, it is also very spacious. I used to live in Tampa, Fl and I remember having 2 gyms close to me and there was always availability of equipment, meaning I didn't have to wait to the point that my training got affected. Ever since I moved to Doral, I have been very frustrated with the limited locations. This area screams for another LA Fitness. The other "closest" gyms to me are located in areas where I have to spend more time in traffic than in the actual gym. PLEASE please please make your necessary surveys to analyze this frustrating situation. I have even considered switching gyms because of this overcrowding.

I can not stand anymore to come to this gym and 40%of matchine was broken and been broken sine September 2016 then constanly broken almost every single thing. The problem is They are just been ignored .Im not sure if the manager what is un his mind.

Our pool has been shut down since December 2016! We keep getting the runaround on its reopening. 1st it was 2 weeks then it was another week now it's they are waiting for a part to be Approved! This club is failing we h a very already lost our women's steam room.what the hell is going on! THIS IS THE NORRIDGE LA FITNESS LOCATION in Niles, Illinois. We have not had Tus. Thurs.Sat. classes for over 6 weeks!! Managers really don't care about us.

If it would rate a ZER0 LAFitnesssuch a shame. The gym at New Hyde Park could be great. An ongoing problem, broken equipment that I have reported. Management does nothing & seems not to care. THEFT, LOCKERS BROKEN INTO AND NOTHING DONE. My husband & I thought nothing of it until it happened to us. When we spoke to other members almost all of them said they had been robbed. As of now we canceled our membership (locker broken into & all cash stolen from coat & jeans...they left a dime) when we requested a cancellation we waited for the manager. He didn't even ask why we where canceling. Sort of says something for this gym. I spoke up & said "you don't even want to know why we are canceling?" He seemed to not give s**tReally disappointed la fitness just lost three customers. My husband & I + my daughter who prepaid three years & will no renew. Shame that we can't even work out without feeling anxious

Recently went to my local L.A.Fitness. Had not gone for quite a while as mitigating circumstances,(hospital & rehab) had kept me away. When I inquired as to when my membership was up for renewal as was told (rudely) that it had long since expired. An initial member of Jack La Lanne which merged into Bally Total Fitness & finally into L.A Fitness I was guaranteed a lifetime membership. As my membership with the previous incarnations had always been at 3 year intervals I didn't believe or was aware that the expiration had passed. The first person I confronted concerning this matter had no idea what to do. He turned my problem over to a woman who looked at the situation briefly & then walked away. Next another gentleman upon reviewing the situation quietly claimed that there was nothing he could do. He claimed all notices were either sent out by e-mail of efforts were made to call the individual. He stated that he didn't have an e-mail on file, & the telephone # on file was incorrect. When I inquired whether he had sent a written notice & he said (rudely) that that was not done. Getting nowhere with any individual he curtly gave me the corporate # to call to resolve the issue. Upon returning home, I did call corporate & received the same unbending response from the woman I spoke with. I was told that L.A.Fitness renewal is annual & not every 3 years. Have been with these 3 clubs since 1985 & did not want to lose the membership. while my Hopefully this problem can resolved as I've been a loyal member these so many years & have never missed my dues until this pass misstep. Your attention concerning this matter will be greatly appreciated, Sincerely Ronald Wallis P

Recently went to my local L.A.Fitness. Had not gone for quite a while as mitigating circumstances,(hospital & rehab) had kept me away. When I inquired as to when my membership was up for renewal as was told (rudely) that it had long since expired. An initial member of Jack La Lanne which merged into Bally Total Fitness & finally into L.A Fitness I was guaranteed a lifetime membership. As my membership with the previous incarnations had always been at 3 year intervals I didn't believe or was aware that the expiration had passed. The first person I confronted concerning this matter had no idea what to do. He turned my problem over to a woman who looked at the situation briefly & then walked away. Next another gentleman upon reviewing the situation quietly claimed that there was nothing he could do. He claimed all notices were either sent out by e-mail of efforts were made to call the individual. He stated that he didn't have an e-mail on file, & the telephone # on file was incorrect. We I inquired whether he had sent a written notice & he said (rudely) that that was not done. Getting nowhere with any individual he curtly gave me the corporate # to call to resolve the issue. Upon returning home, I did call corporate & received the same unbending response from the woman I spoke with. I was told that L.A.Fitness renewal is annual & not every 3 years. Have been with these 3 clubs since 1985 & did not want to lose the membership. while my L.A.Fitness Hopefully this problem can resolved as I've been a loyal member these so many years & have never missed my dues until this pass misstep. Your attention concerning this matter will be greatly appreciated, Sincerely Ronald Wallis P.S. My current My cell phone is

Recently went to my local L.A.Fitness. Had not gone for quite a while as mitigating circumstances,(hospital & rehab) had kept me away. When I inquired as to when my membership was up for renewal as was told (rudely) that it had long since expired. An initial member of Jack La Lanne which merged into Bally Total Fitness & finally into L.A Fitness I was guaranteed a lifetime membership. As my membership with the previous incarnations had always been at 3 year intervals I didn't believe or was aware that the expiration had passed. The first person I confronted concerning this matter had no idea what to do. He turned my problem over to a woman who looked at the situation briefly & then walked away. Next another gentleman upon reviewing the situation quietly claimed that there was nothing he could do. He claimed all notices were either sent out by e-mail of efforts were made to call the individual. He stated that he didn't have an e-mail on file, & the telephone # on file was incorrect. We I inquired whether he had sent a written notice & he said (rudely) that that was not done. Getting nowhere with any individual he curtly gave me the corporate # to call to resolve the issue. Upon returning home, I did call corporate & received the same unbending response from the woman I spoke with. I was told that L.A.Fitness renewal is annual & not every 3 years. Have been with these 3 clubs since 1985 & did not want to lose the membership. while my L.A.Fitness # Hopefully this problem can resolved as I've been a loyal member these so many years & have never missed my dues until this pass misstep. Your attention concerning this matter will be greatly appreciated, Sincerely Ronald Wallis

I'm a member at wyomissing pa location. I've been member since club opened. Thinking about going to body zone because of the following. Locker room and bathrooms always dirty. Staff doesn't greet you when entering or leaving club. They eat and are on their cell phones or kidding around with each other etc.very uunprofessional.no management presence etc. Is go on but you should investigate yourself. If no changes in 2 weeks. Me and the other 5 members I workout with are leaving.

My name to Artist Butler

I have been a member for over 15 years first with balley.over past year your clud in Lansing IL has been having issues with beening closed I have a tight schedule so I depend on the club being open in the hours that it says it's supposed to be open. The most common issue is something to do with electrical it's closed at least twice a month for some type of electrical problem. But that's not all,one morning attempted to work out and the locks was changed on the door and the young lady opening that morning did not have the new key.one sunday morning no one even came to open up the club.that's unacceptable. Another time there was an issue with flooding in a basketball court and it was closed now although those isolated incidents this compound with the constant power outage problem is making it hard for me to remain a member of your Club.

very dissatisfied with LA Fitness. The only class that would fit my schedule is a 4:30 class. South Windsor stopped having their 4:30 class 1 1/2 months into me joining and I was told I could not get any of my money back. I feel that if they change their schedule, and due to this reason a member can not participate, this should be a good reason to get a prorated amount of the fee they paid to join. I will never join LA Fitness again. I plan on posting complaints on all websites for gym memberships.

The Gm Of Mckinney/dallas Location Bret Haldol Is Very Rude And Nasty. He Walked Away While I Was Talking To Him, He Cut Me Off. He Was Very Mouthy And Disrespectful. Don't Consider Membership Under Him. He Sits At 2875 S. Central Expressway Mckinney, Tx Location. Worst Manager Experience

Please allow the customers to watch playoff football during playoff football season. I was at Alsip Illinois LA fitness, the employee of LA fitness would not let me and other customers watch playoff football. That's ridiculous! I called that facility to complain about this and Elias, the manager, said some people don't want to watch football. Again ridiculous!

The Staten Island La Fitness on the south shore is like the Ghetto. Staff is always changing. The place is a mess. Kids club is always full of germs with sick kids all over. They really need a person who cares in there because it is falling apart! If something breaks it takes them forever to fix it. On top of that they have a manager that came from NY a sports club that stole from my credit card when we were there.

Mr. Welch & Executives,

I'm writing to you in concerns of LA Fitness in Greece, New York. I've been a member of this facility for a couple of years now and I have to say it's been disappointing ever since I've joined. The facility is always dirty with trash on the floor and weights scattered everywhere. I know its the responsibly and etiquette of the person working out to re-rack their weights but I spend half my time putting weights away so I don't trip over them. You never see the staff walking around to make sure the gym is picked up. They say this is not our responsibility'. I myself am in the customer service business and if I ever said to one of my members its not my responsibility' I'd reprimanded. When I asked the staff if they know when the cables will be fixed I get the response of I don't know'. I'm not sure if this is the business model of LA Fitness to not have staff pick up or at least make the facility look nice, but if its not I hope you change that.
The cable systems at LA Fitness Greece have not been fixed in over a month. I understand the best interest and safety of the members working out but myself and other members who I talk to are fed up with equipment always being broken and taking weeks to get the problem fixed. I've seen a drop in participation in this gym over the past month. I'm sure plenty of members have dropped their membership as well as I if problems do not get fixed.
As CEO and top executives of this corporation I hope you can step up and make sure all of your facility's are up to date and accountable for your members.