Posted by Toobad
I purchased two rain coats (gortex) for well over a hundred dollars each. They no longer keep me dry, so figuring their policy full guarantee...period....I took advantage of it, I actually wanted them replaced, but they are no longer carried. They couldn't find my records for the purchases, of course. So claimed they would reimburse me for the lowest sale price ever....which I believe was under 50.00. I will never shop with them again. All future shopping will be with llbean, where I know their guarantee is full....period. I do not reccommend this company to anyone, and yes their customer service is bad too. They just don't care whether their customers are happy or not.