Net10 Customer Service Complaints - page 3

I have a Net10 flip phone. Two days ago I called Net10 and had my phone number changed because I kept getting unwanted phone calls from unknown callers. Today I received a call from an 800# that I did not answer. They left me a v/m which I did not understand. I should not be getting unwanted phone calls to my new number. So all I can figure out is Net10 gave me someone else's old number, even though I was told this was a brand new number. Or Net10 is selling phone numbers. So you tell me what is going on. I'm am thoroughly disgusted with what is going on with your company.

Your service department is the worst I have ever dealt with. Been lied to and promised callbacks that never happen. Me and my friends will be switching carriers ASAP. I was once a very happy customer but am now a very unhappy person looking for a new carrier. Yours very unhappy K.S.S>

I purchased a $30.00 phone card for my phone thinking it would work for voice and message, But apparently The clerk sold me a hot spot plan as informed by net10 reps, The store will not refund me the cost of the plan and net10 will not refund my money or transfer card cost to voice plan . I called and texted net10 multiple times and talked with Dollar store manager to no avail.It is a good racket they have that they can sell you the wrong product and not have to refund the money. I think that is how the owner of net 10 is one of richest persons in world, taking some ones money with out having to pay it back

I've had net10 for a few years now, never had a problem. Now I can't text because they gave me land line phone number. Dropping the service at the end of the month

NET 10 this service sucks! I just got my refill on the third and you cut down my high speed already. This is the 3rd phone I've had to buy in a year, everytime I lose service days. I just lost over a week if service waiting on NET 10 to turn my phone on. Make this right or next month I'll be with another provider. I've been with NET 10 a long time and I'm tired of getting screwed.

Mailed December 2, 2016 with no reply received


NET10 Wireless, LL

RE: REFUND REQUEST FOR WRONGFUL AND NEGLIGENT BANK ACCOUNT WITHDRAWAL

Dear Sir/Madam:



A Net10 account with phone numbe and serial number was set up about May 2012 with payments (approximately $45.00 + tax = $45.95) being deducted automatically monthly from my bank account.



The Net10 account was closed about June 2015 and the Net10 rep stated my current account was closed as of this date and no fees were due. The Net10 phone number was ported to T-Mobile because Net10 was unable to provide service for my new phone. I continue to have the same account with T-Mobile and T-Mobile has charged me monthly for my service.



During an audit about March 2016 it was discovered Net10 has continued to automatically deduct monthly payments direct from my bank account without my knowledge. A misdeed by Net10 caused me to be charged ten installments (about $459.50) that were not due Net10 and an immediate refund is required.



I immediately contacted Net10 at 877-836-2368 in March 2016 and the Net10 rep who identified himself as "Elizah" said my account had been closed In June 2015. He also confirmed Net10 offered no further services to me after that date. He apologized and said it was Net10's fault no one at Net10 canceled the automatic deductions from my bank account. I requested a refund of all monies collected from me after the account was closed (about $459.50) and requested an additional fee of $100.00 for my distress in learning of Net10 deducting monies from my bank account when I had no service/account from Net10. He said Net10 would immediately mail a refund of $328.95 by check with a reference ticket number He could not explain why only $328.95. He also would send a request for review of further fees to be refunded including my compensation for this negligent use of my personal banking funds.



I was not contacted and no check arrived so I again contacted Net10 in May 2016 and Kathy said the refund is being reviewed and to check back later. I was not contacted and no check arrived so I again contacted Net10 in June 2016 and Yvonne said the refund is being reviewed and a check will be mailed within a few days sent to me and she verified my mailing address. She gave me a new ticket number



I contacted Net10 in July, August, September, October and November with no success in getting the refund from Net10. I look forward to hearing from you and resolving this issue.



Thank you,



Bryan Welling

I recently(thought) I was purchasing a family plan for$90.00 ,that's 2lines. However, when I saw my bill I was charged twice. Representative Judy employee number. She was rude and of no help. Someone please contact me in hopes to resolve this price. I was told I'm not on a family plan and she offered no help in crediting my account.

Whole family is Net 10 customers now for more than 4 years. Called with question regarding switching my wife's service and number to a new phone. The Customer Service rep was not understanding my question. I politely asked if there was someone who spoke better English I could talk to, he became rude and hung up on me. Big thumbs up Net 10! Not only did he not understand, he pretended he did, gave me the wrong answer, was rude and hung up. Figured it ouot myself so thanks for nothing. Seriously looking at T Mobile now

I bought a new net 10 phone 3 weeks ago and add a 50 dollar phone card and the high speed only lasted a week I am so disappointed with the service I'm thinking about doing away with this phone

I signed up for 3GB prepaid data. I later discovered that it only works properly within my home zip code. Given that I travel a lot, I am often outside my home zip code. So what do they do outside the home zip code? Do they throttle to the data? No! It is worse than that. It works for five minutes, then doesn't work for half an hour, then works for a couple of minutes again, then doesn't work for an hour. So I basically can't check my e-mails, do my job, etc. They advertise themselves as a nationwide service. What a joke. I actually get better coverage with my European SIM card, go figure.

Will be changing to T-mobile.

simple problem ive been trying to resolve ..

when i call a number that has caller id,my number comes up associated with the name yolanda garcia or something similar
well ive had this account for at least 10 years and my name has been rocky pegram longer than that.could u please change it correct to say my name?hell i dont even speak spanish

Net10 sucks and have lost my service. They gave me the wrong APN settings twice then told me my data usage was my fault!! Absolute worst experience ever and I am changing my services IMMEDIATELY!!!!

pay my monthly bill...an hardly get the internet service to work...drop calls phone is just junk..

Net 10 has given me the worst service. I've had them yelling at me over the phone for hrs and be littling me. For over three days it took tech support to try and fix my husband's 4g and on the forth day it was fixed. I don't know where they find such hateful and rood people. They cut you off when your talking.
We can not get service in all the areas we need also. This was a waist of money and time. For 3 New phone.
I will never recommend net10 to anybody. I'm going back to Straight Talk where I have been for years! I'm going to take everybody I know that's on net 10 with me.

I purchased a net 10 card that is not compatible with my daughters phone the store cant refund the money so what can I do with this card its 1000 min card and she needs an unlimited card for her phone I cant afford to buy another card but is there a way to transfer this to the correct card I can pay the difference if its not too much

would like to get a refund on never used $10 minutes. customer service no help

i have had my service interrupted, and can figure out how to get it reinstated. I previously gave you my new credit card information,but, apparently you did not acknowledge it. It is hard to avoid profanity at this point. You probably wouldnt understand it. I have two phone numbers with you: iPhone. I was about to add another number to my account. At this point, due to your ridiculous process of letting me re-activate, I am hoping I can sue you, or at least let it be known how bad you are on my radio show.

I have Net 10 service. My phone is all messed up I don't know my password. Can't get mail. Phone cutting out. My number . I need to speak to someone today!

The disconnect my phone 24hr ago I called to check what's the problem the sayed that my SIM CARD expired , never here'd aboat something like that , every time that I called I need to wait more then 1hr the worste service I ever had ......

Absolutely the worst customer service I have ever encountered. I have been a Net10 customer for 8 years and am currently trying to upgrade to a smart phone. This transaction has been a nightmare from the beginning. The phone that I purchased was shipped 2 days late and now I am having major problems getting the phone activated. The customer service personnel are useless. I have spent hours on the phone only to be hung up on and lied to by the idiots that work in the customer service center. The phone is getting put back into the box and returned to Net10 and I am finding another cell phone provider.

Called for a simple task of downgrading my prepaid plan for a month since funds are tight this month and was planning on upgrading again later. So first tech that answered had a very hispanic accent that I can hardly understand and apparently doesnt understand how plans work so she simply told me that there were no unlimited plans for my phone.....I said well there must be a mistake because clearly I'm speaking to you right now on my unlimited plan. She refused to accept this information I was relaying to her and simply had no intention of working with me so I ask can you please simply just transfer me ma'am I simply do not have time for this. A long pause and she says yes sir. So who answers? Why in fact another hispanic speaking woman who I can understand slightly better but talks like she is absolutely upset for being there. So she immediately starts talking with an attitude, really fast and raising her voice as if one step down from screaming and it seems pretty obvious that she knows this person and im shaking my head in disbelief. I've been with net10 for years now and have never had this problem EVER. SO she asks for the security code on the back of my card and then she says SO.....I say so what? She says so is that the number? Um yes I say? Thats the 3 numbers and she hesitates and Im not sure why. So

Hi my name is Diana Young I have been a net10 customer for about 5 years I have never gotten the treatment I received today since I've been with net10 I've enrolled 10 to 15 people I've been without a phone for a week an I was a little upset but to get hung up on is just plain rude my number is

My husband purchased a Huawei 5.0 touch screen phone from Net10 about 1 1/2 weeks ago. (Because my previous Net10 phone had messed up also) The new phone messed up within 2 days. My husband has called Net10 5 different times; and has gotten No resolution for our issues.
The first time; someone told us they would send a new Sim card; to see if that would help. When we received the new Sim card, it still did not work. My husband has called 5 different times, with No results. The last time he called was 2 days ago; and they promised to call within 48 hours.
They never called back; so my husband called them Again. Someone told him (again) that they would call back within 20 minutes. Once again; they never called back. When we tried to call them back, we were placed "on hold" until 8:00 pm, which is when they are closed. This happened twice.
I am so clearly and completely frustrated with the incompetence of Net10 giving us professional service. We STILL have not gotten our phone issues resolved; and to top it off, they have deactivated my old AND new phone. So, now I have no phone during the day and I have a child that it is extremely important for his school and others to reach me.
I have to wait until I get home from work, to use my husband's phone. THIS IS CLEARLY THE WORST CASE OF CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE. We need to have this resolved as soon as possible.
I will be posting this on Facebook; and other social media sites, so that others will know how extremely hard it is to receive ANY customer service from Net10!!!!
My husband's phone number is 252-521-6375. We will be going to another phone company service,, if this is not resolved properly and quickly. The sad part about all of this is that I honestly think Net10 does not care because we are just "1" customer and they must have so many others that they do not care. Extremely dissatisfied with Net10!

After being on the phone for about an hour having repeat over and over, about how I'm over my 1GB When my phone shows only 256MB. I TRIED to text 611611 but no. I just up loaded a card two days before and ove. No way. Just kept reading the screen. I asked to go a higher level she never would.

Bought a card couldn't add it can't get refund was told to sell it had to use debt card n spind more money i have 5net ten phones n always struggling to put time on them this is bad for business im planning to change all phones to different companies im tired of losing money worst phone company ever dealt with