Terminix Customer Service Complaints - page 3

This has got to be one of the worst companies with whom I have had to deal. I have been stood up numerous times for scheduled appointments and I have been told on a number of occasions that I would be contacted by a manager to discuss the issues. I would NEVER recommend Terminix to any friend or foe and I am sorry that I ever started a contract service with them for termite control. Terminix, you NEED to get your act together!

Let me begin with, Never use Terminix for removal of wildlife in Prince George's County Maryland...

I called Terminix to get rid of wildlife (raccoon and babies) from my attic. Salesman came and inspected the area of entry, wrote the contract on June 11, 2016 to remove the wildlife and repair points of entry. Wildlife was never removed from the attic and serviceman said they do not have a license to trap raccoons. My contract stated that they were to place two traps, they only installed one. They did repair entry ways first, with the trap door for wildlife to exit. Raccoon and babies did not exit and died in the attic. My home has a terrible odor from the death of raccoons. They came out and found that they were trapped in the walls and they do not remove wildlife from walls. A supervisor was supposed to call me within 24 hours to discuss outsourcing the job to go behind the walls to remove dead animal. AS of this writing, still waiting for the call. They are the worst company. I had a great deal of confidence in Terminix, but after this experience, I will never recommend them to anyone.

The staff is very courteous when calling in to report problem, but inaccurate in giving info. One staff stated that I would receive a refund, but yesterday after speaking with Barbara, she informed me that I would not receive a refund. Getting the job done and at customer's satisfaction does not exist at Terminix. Service is awful!

Terminix is the worse customer service I've ever encountered. No one knows what's happening. NOthing is ever updated in the system. My grandson's bedroom is swarming with termites. A rep came by and promised to write up the report to have the house tented. He never wrote the report. It's been at least 6 weeks. They had no record of his visit. I'm done with them! They must have had a management change, they use to be spot on! They're terrible!!

Absolutely the worst customer service. I have had a billing issue for months now that is due to their error. A half of dozen phone calls later and it's still not resolved.

the Worst Service Experiences ever ! You need to Get Some Secret Shoppers onboard & hear what we have to Say

The Company is loosing. Hundreds of thousands of $
One of the Worst Service Experiences ever !
You need to Get Some Secret Shoppers onboard & hear what we have to Say!

My name is Rose Shaw , I purchase a contract to spray my sister house in Paducah Ky .$ 600.00 to get rid of a bed bug problems . They came once and put a plastic sheet on her mattress none in Box springs . Never came back she has two beds , never sprayed . They set appointments with her never came . When she kept calling them they lied said they had been there and sprayed20 min . My sister was there she knew they did not . A call was placed today the girl said no rerecord of them spraying . She would call regional . This has been going in a month and a half . Her name is Joan Largent Resides at . These bugs are eating on her . I would appreciate you taking care of this problem as soon as possible . A very unhappy customer. Rose S

( Thank you.

I started using Terminix about 10 years ago to get rid of field mice coming into the house. their service was effective on the field mice. About 1 year ago, roach bugs started to appear. Terminex came out approximately every month for a YEAR and sprayed, etc. ONE YEAR later.... bugs everywhere! I called Orkin, who came out 2 weeks ago...and after ONE treatment... NO MORE BUGS!!! I am very disappointed with Terminex, and I called to cancel my service. I asked for a refund, and I was put on hold for a long time, I had to repeat my request, then I was put on hold again, and here I sit, still on hold after 12 minutes. This company is AWFUL!!!! I highly recommend that you DO NOT waste your time or money on Terminex.

Do not try to call head office in Memphis .....the phone has been disconnected!!

I have been using Terminix for over 2 years and frequently have problems with appointments. I had an appointment today for 10:00-12:00. Took the morning off work. On august 31st, at 11:00 AM, I received an email confirming . No one showed up so I called and no one seemed to care. At 12:30, I was told that I would receive a call in an hour. I am still waiting.

Last week I made an appointment for a termite inspection. My appointment was for Monday, 08/31/2015, between 1 - 3 pm.
At 4:30 pm, I called to find out what was going on. After being on hold for over 12 minutes, I was told I would be contacted the next day.
It is now Wednesday at 10:34 am, I still have not been contacted by Terminex. My service should have been out of the Fayetteville, AR office.

Worse customer service I have recieved in a very long time. Service staff do NOT show up when they have an appt to come out,with mutli hours between and NO calls. Management I feel do NOT care I have tried 3 times to get a manager to speak to me and they do NOT return any phone calls. I have been left on hold 15 mins x 3 times only to never have anyone pick up the call again. I plan to terminate my contract and NEVER use Terminix again and will do all in my power to tell everyone how awful the service is for this company and not use them.When management can't find the time to call customers back I can see where staff gets the lack of leadership.I write this complaint after waiting a total of 2 weeks for anyone to call me back. Poor very poor management.I DON'T EXPECT ANYTHING TO BE DONE SEEMS THATS YOUR SERVICE YOU PROVIDE.

The driver of vehicle number 3052 nearly plowed through my car in a gas station parking lot while not paying attention and driving to fast in a parking lot. The driver proceeded to drive to a pump without apologizing or acknowledging the fact that they were wrong for what they had done.

I just spoke to an Administrator Supervisor about my account. His name was Raymond. My problem is that I decided not purchase their service after the first tech came to my house, which we just moved in. I paid for the one time service. I called them and the monthly rate is 89.00....that's outrageous! I was paying 40.00 before we moved to this house. I told them I didn't want their service. Apparently there was a timing issue with when I called. My house was serviced again and I was bill the 89.00. I called and was told the problem was took care of. I get a statement in the mail showing the 89.00 balance, I called again and found out that the bill had been sent to a collection agency. The "supervisor Raymond" told me that they "aren't in the business of giving people free service." Really? Did he really think I just wanted free bug spray service?? and I'm in the business of calling to try to argue with people to get free ..anything??? Seriously, he feels its worth risking the reputation of his company especially when the bug business is so competitive, over 89.00??? Especially since I was already told by another CSR that she took the charge off my account and took care of it. I've been a Customer Service Rep Manager and this hasn't been handled correctly. I'm not paying for this service. Bring in the lawyers! And all my friends and family (potential customers) will hear about how ridiculous this has become.

Phone number is incorrect. Been disconnected 9/24/13