Toyota Positive Customer Service Ratings - page 2

Since I bought my Toyota 150 AWD car registration 1065 JPD in Cobelsa Castellón Spain the backdoor sometimes doesn't work. I can't open it being the car open with any of the three commands.
I need help because I've told them 3 times and continue unrepaired loosing a lot of time.
Please tell me what can I do or explain a sequence maybe I don't understand

Justin In The Service Dept In Hagerstown, Md Goes Above And Beyond To Make Sure He Delivers The Best Customer Service. He Is The Best.

I spoke to a wonderful representative, Pat, who helped me with an ongoing problem of not being able to get through to Toyota Financial Services. I do not have an active account and was trying to get a copy of the lien release. She transferred me to a "live" person at Toyota Financial Services. Pat facilitated the process that has taken 3 months to complete.

Reported paint problem with 2010 RAV4 on 12-31-2014 to Toyota customer support. Paint was peeling off between windshield and sun roof. I have waited a year for any type of response and have received nothing. I haven taken it to a local body shop who has confirmed it is a factory defect. They have assured me I will eventually have issues with the entire paint job. It appears the paint did not adhere to the metal. I called customer support again and support representative was very professional and apologetic, but no help. The little guy loses again. I at least have the satisfaction I will not buy another toyota and will recommend to my friends.

I Have Had My Toyota 4-Runner For 15 Years. I LOVE MY CAR!!!! This Car Has Been With Me for The birth Of My 2 Kids, Career Changes, Divorce and Remarriage.. Football, Lacrosse, Softball, Tennis, Summer Vacations.. Work..Repairs Have Been Very Minimal For The Length I Have Had This Car.. It Is With Great Sadness and Joy I Have To Buy a New 4-Runner This Upcoming Year. The Great Part is I am Giving my Car to My Daughter as I think It is One Of The Safest Cars Out There.. It with Sadness Because I LOVE this Cars Design, Appearence>. ITS Look.. So Thank You Thank You. I hope My Next Toyota endures as My First Toyota

I would like to commend a very young professional individual, which I had the pleasure of conducting business with w at your establishment. For the record, I was not going to purchase a vehicle, I was simply shopping around, however, the salesman Nick who greeted me, was extremely knowledgeable and now I can attribute my New Camry to my awesome experience.

AQ
I was upset by Atrell Toyota Brampton, Ontario but finally they resolved my issue.
I do think this site works. I got results.I wrote my issues two weeks ago on this site

Mr. Qureshi

Toyota company is very bad it makes very big comment for its service but no service available on it and manners of talking of its team is very bad no sopareparts of car will be available on it so I will not suggest to anyone to purchase of Toyota car uttamToyota sec.63 noise is specially bad very big deals make but no complete

Yup. These guys and gals are the real deal, curteous, informative and professional.
The thing I liked was getting a hold of somebody quickly. I can't stand that automated crap.
"Customer Experience Center" phone is where I went to get somebody fast.

Thank you Toyota people.

Great service from camelback Toyota in Phx AZ!!!! Patient, friendly, and informative!

Thank you, Telly, for all of your help! You were very friendly, and helped me with my problem. Toyota is lucky to have you.

Called to complain about how horrible Toyota Care was to me over the weekend, and Telly really assisted me with that, and helped me to take care of a problem that my local Toyota dealer told me couldn't be fixed. Without him, I would still be in a pickle. Thank you so much.

I purchased a 2005 Toyota Corolla, in September 2004 from Dan Cava Toyota, Fairmont, WV. I have never had any trouble with my car and have all of the maintenance done at Dan Cava.
On Thursday, November 20,2014. I took my car in for its inspection sticker and oil change( my sticker was not out until the last day of November). I also, ask if they would check my heater, because my car didn't seem to heat up when idling. They called, and and told my husband that my car was rejected, because I had a small hole in my radiator, my power steering fluid was leaking, and the belt need changed. Total was $1200.00. When ask why they tore my inspection sticker off, they said, they tore it off because they did not think there would be any problems with the car. (To my knowledge, my radiator, belt or power steering fluid is not part of an inspection). My husband paid Toyota $11.00, I guess that was for the labor to scrape off the inspection sticker. I then drove my car (at night) so that the police would not pull me over with a rejected sticker - to a garage in Clarksburg, WV. We ask them to check the car. Put on an inspection sticker, and check for leaks. They called us, the next day and told us that they ran the car for a half an hour. There are no leaks. They charged me $54.00 for an inspection sticker and an oil change. I called Dan Cava and talked to Amanda in the Service Department Nov.25,2014. I explained my experience. She said, she remembered us. She said, she would talk to her manager and call me back. She said, she got into this business because she has been ripped off and taken advantage, and did not want that to happen to other people. I feel we have been taken advantage of. To us $1200. is a lot of money, especially around the holidays. I am very disappointed with Dan Cava, and will never be able to trust them with my car again. Amanda never called me back even though I gave her my home phone and cell. By the way, my Toyota runs great. I love my car!

I purchase my 2004 Toyota Highlander 7 yrs ago! I could sell this vehicle all day long! First I use to be frightened to drive in snow, but since I bought my highlander I drive in blizzards, no more white knuckle driving in the winters for me. I have 193,000 miles on my car and unfortunately I have run into constant repairs. Although the car runs like a top my issue has been the power steering. 2 months ago the hose assembly had to be replaced a month later the power steering pump and now the steering rack! Unfortunately for me I do not have the means in which to purchased the part or pay for labor. I am driving my car with no sticker and no power steering! Wish Toyota gave a hand up to some of us that work hard and are loyal to Toyota. I have convinced several friends and family members to switch to Toyota~! Wish I had bought the Tacoma, cause the buy back on that vehicle would have kept me going! Unfortunately I have had to replace the driveshaft assembly over the summer and am tapped out when it comes to paying for additional work, not to mention I owe just $325.00 on the car and its past due because of all the repairs. I will get there eventually and I will keep my car. I have never been happier with any other vehicle. I have owned nearly every brand of cars out there and Toyota is by far the best vehicle I have ever owned!

First, I absolutely love my Toyota Camry. It has been such a reliable car and well worth the purchase.

About a month ago though, I started having issues with the drivers side sun visor. Apparently there have been some problems with the bracket. The company sent out a "warranty enhancement" notice which allowed customers to come in within 7 years of the purchase date to get the problem fixed. Unfortunately, my "7 year mark" expired a month prior and would not be covered under the warranty. This would have ended up costing me around $200. I called the customer retention assistance and they waved the fee. I think it is a bit ridiculous that an issue as big as the sun visor falling into the drivers side view has a 7 year limit on it. However, I feel like the customer service representatives at Toyota were willing to work with me in order to find a solution.

Good Morning. About 13 years ago my husband and I purchased our 1st new car, your Toyota Sienna. At the time I was pregnant with our 2nd child and I was so nervous about spending the amount of money we were about to. But, I was VERY excited about the CD player that this model was equiped with.
I just wanted to take a few moments and thank your organization for building a phenominal vehicle. I am still driving the same van, I now have 3 children (14yrs, 13 yrs and 7yrs). I think your organization should realized that I depended on my vehicle to carry our families most precious cargo home from the hospital, has gotten us to more sporting events, sleepovers, late night runs to the pharmacy than I can count. Not to mention the endless trips to the grocery store, work, parks, parties etc.
I just hit the 300,000 mile mark and really, the only thing major that has had to be replaced were the door handles. THAT IS FANTASTIC!!!!!!!!!!!!!!!!!!!!!
My husband and I are recently divorced and I am starting to think about getting a different car.Being a single Mom, I cannot afford a brand new Toyota, and looking at all the used ones, I'm not sure I can afford used one.
So, with all that said, 1st Thank you, your vehicle has helped raised 3 incredible children. 2nd, which one of the vehicles in your car line would give me the biggest bang and longevity I have come to expect from Toyota?
Thank you
Connie

thank you toyota, our 2001 toyota seq sr5 just saved my fiance life , it rolled over 3 times and she walk away from it

Travelled from Tyneside to Cheltenham, en route developed problem with bonnet catch on my Auris, visited (Listers?) Toyota dealership. A very helpful woman working on the service deals had someone have a look at the problem immediately and it was sorted (turned out just to need lubricating). I had visited assuming I would need to make an appointment (this was last Monday or Tuesday) and was very impressed that her judgement to get a mechanic to have a quick look at what she correctly assessed as likely to be a minor problem, was vindicated and my problem was resolved in less than 20 minutes. Very grateful - this was good service

My wife and had been looking to replace 13 old year car.We wanted buy,so we went internet and found Hertz cars sales 121st Stark NE. We found a 2012 Camry with 38,000 miles on it and happened to be color we wanted. I called them on 12-26- 2013. We talked to Mureen Jones,she took our credit app. and she sent app. to Chase It was the holidays and she called us on the 26th and said have approved the rate at 5.4. We arrive upon Friday to pick it up and sign all paper work and are payment was $326 a month. She was very freindly an very kind and very pleast to work with us. It took about 30 minutes to do the paper work. The car was was very clean on the outside as well on the inside We love the car and comfort of the car. I will refere people to mauree and Hertz car sales in Portland Oregon. Thanks Maureen Jones for very quaility car buying exper..Thanks again

Had a 2003 RAV4 with problems shifting. I heard Toyota had offered an extended warranty but didn't have problems so it didn't need to a repair, but now warranty expired. I was ready for a new car but wanted to know about the recall, since the first rep I spoke didn't seem know I was transferred to a Supervisor Nicole R. My hats off to Toyota, she was very professional, listened to me and answered all my questions. Never felt rushed. Toyota gets Kudos for answering their phone as well, no wait or hold music. The thing I found most impressive was my annoying barking dogs in background didn't bother her. She just started talking to me about my dogs. Good people skills. Thanks Toyota, just bought my 5th Rav4 and thank your Supervisor Nicole, she helped keep me coming back. have a good one folks

Just recently purchased 2 vehicles from Sunrise Toyota in Oakdale NY. My salesman was named Eric Kandler, we must say he was one of thee best every. He knew what he was talking about and was helpful in every way possible. After dealer with him he brought us up to Geogria, Toyotas account, trust us when we say very honest,sweet and extremely helpful too. We recommended these 2 employees to all of our friends and family members whom r interested in buying either new or used vehicles. We hope anyone reading this considers to visit this dealership.Ask for Eric very nice guy and not full of crap like other dealers.

I have a Yaris 2013 AT 1300 cc sedan purchased from Toyotalanka, with my experience after working with Honda,perodua, Mahendra,Mercedes, Isuzu, Volvo,few things like Gear Indicator, seat belt indicator are not in your vehicle, when I drive at night I need to know which gear was selected & It is better you add these indicators,As I know the owners manual indicate " some models" but these indicators are much more needed & commonly available in other cars as the my vehicle had used nearly 3 months (1270kms) so far no problem & the Local staff at Rathmalana branch is really working hard to serve the customers,Thank you .

We have a Toyota Camry with over 250,000. miles and we get 33.5 miles per gallon. It is a wonderful car and is a 1995 model. Last week I broke the handle on the passenger side and now my husband has to get out of the car to let me out. Everyone says what a gentleman he is. We laugh about it. We had a 1990 Toyota Camry and gave it to our grandson. He loves it. Would never buy anything else but a Toyota.

Toyota customer service is great. Had issue with 2010 Tundra and when the dealer would not help I called Toyota Corporate customer service and spoke to Supervisor Nicole R. She heard my gripes and took the time to explain the difference between TSB bulletins and recalls. Finally, because I had been buying Toyota's for past 15 years, she helped me get some of the cost of the repairs covered. She returned calls and was very easy to reach her back when I needed follow-up. I couldn't ask for anything, I wasn't expecting a full repair with over 90,000 miles but was glad she listened. I will always buy toyota vehicles because if you are loyal owner they really do take care of you.

Today I contacted Jose Lara about an issue with our Rav4 trunk and driver door lock. He as polite and professional and offered us a discount on the repair work. I was pleased with your customer service. I did not have to wait for ages to talk to a human......for that I am most grateful. I feel Jose did everything he could to solve the problem in a curteous manner and that he is a valuable employee. I also thank Toyota for their prompt attention to this matter. We are in our 70s and need the trunk door to open and the drivers door to respond as well. We are on a fixed income and we were hoping that Toyota would take the full responsibilty for the repair but they offered 50%. We feel that someone should have thought of a keyed entry or a pull tab from inside the car when it was designed. We love our Rav4 and thought it would be the last new car we would ever have to buy.

Thank you for your attention to this matter anf please let Jose know that someone appreciates his professionalism.

Toyota in Gilory, CA.
After several months of searching for a perfect car and searching other local Dealships. I went into Gilroy Toyota as soon as I walked into the door I was given excellant service. A few people that helped me and my husband in my purchase were Phillip excellant sales person, Meg a very nice and perfessional manger, Derick never met him, but he he called me to find out if things were going good with my new car I really apprecicate that. I have purchased cars in my days. No one has ever called to find out how I was doing. Zanza the Finance person was very nice and excellant he gave us a good deal on the Extended Warranty. The service person Aurz that Detailed my car did a excellant job. These people went above and beyond providing exellant Customer Servie. I can't say enough about these Employees they made me feel comfortable and proud with the purchase. Camary XLE 2012. I just want to personally thank them all for their effects and professionalism. THANK YOU VERY MUCH.