US Bank Customer Service Complaints - page 3

I request to receive paper statement from now on but they removed all my previous online statements in my online banking and charge me for copies of the previous statements they removed.

Word to the wise. Stay away from #USBANK. They set a new low for worst customer service.

5 Years ago I bought a property out of state. I hired a contractor to make repairs. The contractor brought all the materials up to the front of a local Home Depot-like store (Menard's) and I made a payment to the sales associate via phone. The contractor then convinced the sales person to put the card on file for his contractor account. He then began to use the card on other jobs. We were running about $1M a month on the card for materials in 17 states and did not catch $40k in charges over a 4 month period. When we realized the error we filed a police report in Orange County and reported to #USBANK. #USBANK assigned a customer service rep who immediately began working on ways to deny our claim, probably because of the size. It took a month for the police report to make it to the out of state police department. The rep from #USBANK was the first to make contact with the detective and informed them that because we had hired the contractor #USBANK believed it was a civil issue. The rep then contacted me and said because the police believe it was a civil issue they were denying my fraud claim and would not reimburse the charges. I spent 2 years talking with different reps at #USBANK with no luck. They have by far the worst customer service of any bank I have ever seen. I paid off $33k of the charges prior to realizing the error and not only did they deny my fraud claim they charged off the remaining $7k that was on a business card and then went after me personally. Whatever you do stay away from #USBANK. #usbankisaweful #usbankworstservice

US Bank sent my mortgage refund check to my ex-husband, and he cashed it, because US Bank did not write the check correctly. I understand they are not responsible for my dishonest ex-husband, but they will not take responsibility for writing the check incorrectly. It was supposed be made out to both of us, because my name is on the loan, and it is a loan for my house, so none of the money belongs to my ex-husband, but US Bank does not care.

I've been trying to get a hold of someone to help me with an issue on a mobile home in my mobile home park since mid-October and I am no further along than I was in October even though I have talked to numerous customer service reps.

I finally thought I had hit the mother lode when I was given a phone number for their liquidation department. This was too good to be true. When you call the number they ask for the recording asks you to type in the extension number. Not ever told an extension number I use the prompt to press *H for assistance. When I do that I am asked to type in my password. What kind of circus is US Bank running anyway?

Even their security codes are hard to read.

US Bank Online acces is junk.
They are not asking all the questions for your safety, they are freaking data mining, and prying into your personal life so they can sell your information to third party advertisers.
I have 9 credit cards, 2 auto loans, 3 merchant accounts, and have to log into government and state sites all day.
US Bank keeps "losing" my log in so they can keep asking more and more personal questions.
I refuse to even bother with their log in anymore.

I called this morning to check the status of a fraudulent charge on our account made last week wanting to know when the charge for over $300 would be reversed. Woman was the rudest person I have ever spoken to on the phone. Unreal. Raising her voice to me then acting sarcastic, I said Im done here and hung up. She helped me ZERO and once this issue is resolved, we are DONE with US Bank. Theives. Shes probably the one who stole my money! I would love to call her other names here but Ill be mature.

I opened a US Bank account online in 2015 to have a separate account for handling my father's funeral and other expenses. I used US Bank because they had done a nice job for me on a car loan a few years earlier.
I noticed a wireless transfer of $20 so I called them. This was a transfer into the US Bank checking account from one of my brothers. I couldn't believe they charged $20 but the "banker" confirmed it.
I called back later the same day because I couldn't transfer $4000 from the US Bank account to another account. Their ridiculous limits only allow $1200 or so per MONTH (or, if you used PopMoney, $4000 a month but in 4 separate payments of $1000, 4 days apart. This second "banker" was very irritating to talk to and didn't even know these limits.

Leasing car through USBANK. Process was quick until they collected all of their fees. $650. Slow as a snail since they collected their money. Customer service through phone needs work. Step up your game.

I had to switch my home insurance to a new company as my old insurance company decided to leave my state. So, I got new insurance and paid for it out of my pocket as soon as I signed up. So far so good. About a week later, I get a nasty letter from U.S. Bank telling me that they put an expensive insurance policy on my account that I will have to pay for unless I send them proof of my new insurance (which I verified with my new insurance company that they already sent out proof of insurance). But, I had them do it again per U.S. Bank’s request. Then, about a week later, I get an email stating that U.S. Bank paid my insurance – the new insurance that I already paid in full when I signed up. So, I call them up. First, I was lied too and told that my new insurance company sent them a bill – not proof of insurance – which was a straight out lie as I have a copy of what they sent (it was not a bill). Then, when I asked them to put that money back into my escrow account – they said they couldn’t – that I was just out of luck (out of luck from their own incompetence). Then, after escalating this to a senior call representative (who had to be the rudest person I have ever talked too) – I got them to stop payment on the check (which the first person said was impossible) and put that money back into my account. However, this took a lot of time – a lot of time on the phone trying to get them to do their jobs (several calls over several days) and a lot of time for them to actually do the right thing. However, in the mean time, my property taxes were coming due and since they incorrectly sent out an insurance payment – there was not enough money in my escrow to cover my property taxes. Thus, I went down – like a responsible person – and paid my property taxes on my own as there would not be enough money in my escrow to pay it. But, when U.S. Bank finally put the wrongly paid insurance payment back into my escrow account, they then tuned around and paid my property taxes (which were no longer due as they were already paid). So, I had to call U.S. Bank again – and again got an extremely rude person who told me that they verified that my taxes were due (a complete lie as I was looking at a receipt stating that my taxes were paid in full). I then asked them to put that money back into my account – U.S. Bank refused. I then asked to be escalated to a senior call representative. And, I got another rude person – was only told that her name was Amy – would not provide a last name or even a last initial. I then asked to be transferred to a supervisor – who again was very condescending and rude (her name was Kathy Phelps). Not only did she tell me they would do nothing about their mistake (even though she confirmed that they never verified anything) and that I was just out of luck regarding my own money and that it should make its way back to either me or them eventually (eventually). I then asked her to escalate this situation to the next level. But, she refused. First, she said that if I got any madder, I would have a heart attack (I guess I am not suppose to get upset when they are wasting my money) Then, she kept saying over and over again that she was the last person, that she was the top person in all of U.S. Bank – that there was no other above her (so, I guess she is the CEO, Chairman, president, etc. of all of U.S. Bank) – at this point I gave up and will just prey that my money gets back to either me or my escrow eventually (maybe by the time my taxes are due again next year – maybe?).
So, two conclusions from my own personal observations:
1) U.S. Bank’s personnel – especially their customer service people – are either poorly trained, incompetent or they just do not care about customers (it is not their money they are playing with after all). And, too that note,
2) They seem to have no concern about your or my or their customer’s money – it is just numbers on a computer screen to them and if they make a mistake with your money – they do not care – at all.
Lastly, looking back even on the very first time I called U.S. Bank – they answered the phone in a mad and rude manner. It must be that they screw up so much that every call they get turns out to be a screaming match.
Think they would be better off if they just did their jobs properly – that is what I am paying them to do after all.
Conclusion – if you can, stay away from U.S. Bank as your life will be better for it (way too many financial institutions out there that actually want and will earn your business plus it is so easy to switch these days) and if you can’t – like me as I cannot fire my escrow company – then know that over the life of your home loan, U.S. Bank will make your life hell while you continue to pay at least 1% of your hard earned monthly interest to them just for the privilege of being treated badly by them.

Regarding branch 12000 Beach Blvd, Stanton, California
DO NOT EVER COME HERE! THIS IS THE WORST BRANCH IN THE AREA!
The day I came to make a deposit and setup online banking, the branch only had 1 manager and 1 lead teller with no customer inside. The manager would sit and text on her phone, while her lead teller would not even bother to give me a smile and a direct eyes contact. 3 problems on that day and 1 for today as I am typing up this review:
NO HOLD NOTICE was provided for my deposit (only found out when I tried to withdraw money the next day)
NO TEMP ATM CARD (understandable) and NO COURTESY to say “sir I apologize but we are out of temp card today”. Instead, the manager said lies “sir, we don’t give out temp card. You need to wait for it in the mail. If you want to, I can also rush the card for you”.
NO BANKER AVAILABLE when I needed help with enrolling into online banking to setup my direct deposit. The teller was on lunch. Manager was busy with her cell phone. Lead teller was busy day-dreaming. They asked me to make an appointment with the teller although they could just pick up the phone and call Online support for the new customer!
And as I was typing this, they charged me $25 fee for rushing the card! WOW. If you would have disclosed to me about the fee at the moment, I wouldn’t have to write about you right now.
And as I was typing this review, I was also on the phone with the phone rep regarding the fee. “I am sorry sir, if the branch charged you the fee, then you would have to go back to the branch. I cannot tell you that this was the bank’s fault, since they did send you the card…” ok US BANK, what about the fee???? I am not stupid enough to select the rush option if I would have to pay 25 bucks for it!
Long story short, if I come back to the branch, I will have to see the same manager. Would I want to waste time to talk to someone without common sense? (Who knows, if I am still upset, I will see you tomorrow Lady!)
No wonder why your branch is death. Management is so important. Are you in the right position?

They, at the 70th and A branch, blow chunks, would not break a hundred dollar bill for a non customer. If I was thinking about being a customer or changing banks, US Bank would be at the bottom of my list. Really, you wont give 2 $50.00's for a $100.00. Explaining your "I THINK it's our policy for non US Bank customers not to change more than $50.00 dollars took more time than just doing it, thus earning my negative comment

US Bank received a court ordered garnishment from the Utah State Tax Commission on Jan. 3 2014. Three months later, on July 3, 2014 I received notice in a letter and immediately contacted the USTC and resolved the matter.
Instead of waiting 20 days as instructed in bold print in the court document, US Bank mailed out a check on 3 days later. I have received two conflicting stories on where the check was mailed by US Bank's Garnishment department form Debbie and Mary. Meanwhile my business has been been suffering the financial burden of losing over $16,000 due to US Bank not following court ordered instructions.

To say their customer service is abysmal would be overpraising. They claim that they mailed my new card, to replace one that will expire within days, but it's never turned up, thereby placing my personal information at risk. Their reps are uninformed and/or bored-sounding. My request to speak with a manager couldn't be accommodated, as "none is available." The corporate-office rep who is the only one dealing with credit-card issues fails to return a message; instead she has a voicemail saying she'll "get back to you at my convenience." I think that about sums up the US Bank philosophy toward customers: at THEIR convenience, not yours.

Trying to get through to the home mortgage department and I keep getting a message last night and this morning that just says they are experiencing high call volume and are unable to help me at this time and then it hangs up on me, this after 4 minutes of navigating menus.

Thank you so much for deciding my debit card was "At Risk" and making it inactive. I was stranded at the gas station with over 80.00 worth of gas that I could not pay for and the police were called. That was lovely. I hope that by cancelling my debit card and many others you have protected your bottom line. I worry so that you are not making enough money off of the public. This is not about customer service, and is one of the worst inconveniences that you could cause someone.

So we finally moved our mortgage from SunTrust to US Bank in December 2012. They did not pay the homeowner's insurance in January, 2013. OK - I chalked that one up to the account being established the month before. Well, 2014 rolls around and they again did not pay homeowner's insurance. Finally reached someone and thought all as good as I confirmed with bank and insurance company payment was sent & received. Well I got check from insurance company yesterday for over payment. Been on phone and e-mail for last 3 hours on eternal hold or I get a recording that says they are too busy to help or I get a reply back to call 800 number. You would think a bank or any company this size would/should have some confident customer service people to answer the phone. I wish I had a choice to move my mortgage!!! Will definitely be moving my checking, savings & IRAs!!

I have been on the phone for over 2 hours trying to find someone to help me. I am put on hold only to recieve another phine number. I got 5 numbers in all and no one that has not disconnected me can help me.

I have worked in the automotive business for almost 23 years and have NEVER experienced such incompetence. We made a payoff for a customer in November with certified funds which the bank loss. In order to "stop payment" US Bank was asked to sign a statement saying they never received the funds and refused. Long story short we sent an additional bank check and more than a week later, the bank has still not released the lein, despite NUMEROUS requests and more than four months of battling with the bank. The competence spreads throughout the bank all the way up to management.

US Bank SUCKS!!!!!!
Don't do business with them they think they are gods and the public is dirt.
This is after 40 years of banking with them.

DON'T Trust US Bank!!!!!

Today I spent 2 hours at a car dealership, before I found out that US lease dept was closed. The customer service person transferred the dealership to lease dept, only to find out they were closed. When I personally talked with customer service to try and get pay off numbers on my loan, they said that only lease dept was able to give out info. I asked for supervisor,I was told they were not available and they would call me back. That was 3 hours ago.I was not able to purchase a new vehicle. I wasted 3 hours out of my day.I will never use your bank for any services, nor would I recommend you.

I have spent over 2 hours trying to use your web site to pay my credit card bill today and everything I tried only put me into paperless billing, which I will not do!!!
I also tried to find a phone number to call and all I get is B.S. about refiance.
I'm very disappointed with your bank and glad I don't have any other accounts w/your bank.

I got 3 calls today from someone pretending to be from US Bank about a loan. I do not have an account at US Bank & have never applied for a loan there.
I have been trying to find the fraud division to report the calls but am unable to find anything of any help.

So much for all the help.

My father leased a car and 3 days after signing lease fell very ill. As I was trying to handle all his finances during this time, I called them to get information on where to mail the payments and they told me the only way they'd talk to me about his account was if I could take a phone to him in the hospital and he could verify who they were speaking with....he was on a ventilator!!! I told them that! .... MULTIPLE TIMES!!!! And every address they gave me to send his payment was returned as "undeliverable".

I have my mortgage with US bank. They SUCK!!!! We wanted to refi our loan but US bank said they wouldn't do it because the house wasn't worth what was owed on it. So we found another company to do it and US bank wouldn't give up the loan. They then started making promises that were never kept. I have heard the same stories from others. DON'T trust them. They are very sneaky and underhanded.

bunch of crooks, gave me the wrong payoff on a contract, which I paid on time, then placed the balnce which they siad ai did not oew with a collection agency.