Straight Talk vs Cricket Wireless

Customer Service Comparisons

Best Customer Service Rating

Straight Talk has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Straight Talk28.772,395
Cricket Wireless27.061,521

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Straight Talk has had 2,395 total customer service ratings of which 143 have been positive and 2,252 have been negative. This has resulted in an overall classification of Terrible.
  • Cricket Wireless has had 1,521 total customer service ratings of which 83 have been positive and 1,438 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: