Alamo Rent A Car Customer Service Complaints - page 2

I rented a car from you in Orlando , Fl. on July 6th until July 11th.The cost was 236.00 acceptable! I than extended my stay due to my mother's illness until the 18th.cost was 248.00 again acceptable. Due to her death I needed to extended it until the 23rd. You wanted to charge me 436.00 for that additional time. No way! I had to take time from planning a funeral to drive up 2 hours to the airport and return your car and rent one from your competitor I will not rent a car from you again. How inconsiderate of your company,

Reservation for two weeks ,agent saidcard would not approve for $359,high use ,said swipe twice would work ,agent would not ,asked to use debit said no again, Sign right on counter said debit accepted with return ticket ,said not here ,wasted hour half ,

Be very careful when renting a car from alamo. I rented a truck from them and guess what. There was a gun in the glove department. Called Alamo and haven't received a call back from supervisor nor have they responsed to my multiple emails. Haven't even apologized. That's very sorry.

I rented a car in Atlanta Ga for one week. I mistakenly left my personal keys on the ring of the rent car since there was only one key that is issue to customers. Of course I responded to lost & found. I was told that the car I rented has gone to Alabama and will be rented out for one week. Customer Service contacted the person and was told he will return the car on the 7th of July 2016 and that my keys were on the ring. No one can now find the keys to my personal car. I know that it was my negligent at leaving the keys, rushing to get on the plane. But someone should have caught this mistake if they are really cleaning out these vehicle when return to the lot. Getting through to lost and found and trying to get a call back is a JOKE! Now I'm getting a respond from lost & found after 5 days from the return of the vehicle in Alabama which was due back on the 7th of July that they can't find my keys. How pathetic is that?

For the past 13 years I have had to travel multiple times each year between RDU & BNA. As a result, I have used Alamo at BNA & have had the best customer service. This weekend I secured a rental w/ Alamo @ RDU & experienced the worst customer service ever. The agent was cold & unfriendly; no "Good Morning", "How may I help you", absolutely no lead in to the transaction. He ignored the presentation of my confirmation, asked for my DL & then asked me what kind of car I wanted & how much did I purchase it for. Had he accepted the confirmation, he would have viewed the details of the purchase. He then laid the paperwork on the counter with no explanation. I had to ask him to state what he needed from me. After completing that process, he handed over the key, pointed to the car & flatly said, "there's your car". No thank you, no indication of appreciation, nor did he check to ensure the car was ready for rental which turns out it wasn't. A National Agent intervened & addressed/resolved the issue. Upon exiting the rental area, I mistakenly, went to a lane that was closed. Because of the glare of the sun, it was difficult to see the closed sign. The agent at that check point, stepped out & stated that she was closed in the nastiest the manner. I explained that I didn't know & she pointed to the sign & stated something similar to, "the sign is right there".

Again, I have had great experiences with Alamo, at BNA, in the past. Apparently, customer service is more of a priority at BNA as oppose to RDU.

I had filled out an "on line" application blank for a car for May 31 through June 7, 2016. I provide name, address, phone numbers, answered all of the questions posed. THEN . . . when I arrived at the ALAMO counter, the agent appeared to be very confused about what was necessary and wha was frivolous.
1. ADDITIONAL PHONE NUMBER - agent said that "If I did not provide a SECOND telephone number, they would NOT provide a car!"
With all of the documentation provided: credit card, driving license, cell phone, documentation from the "application form, WHY WAS providing a second number so important. it could have been any fraudulent number - this was an unrealistic demand!
2. ASKED QUESTIONS REPEATING INFORMAtiON SUPPLIED BY THE INITIAL REQUEST FORM - It was unrealistic to ask for information which was supplied by the initial request form, driving license, credit card, etc. The questions appeared to be thoughtless and pointless. Why ask questions about information you already have in front of you?
3. INFORMATION RANDOMLY SUPPLIED BY A SECOND AGENT - Between the two agents they created policies and procedures which were confusing, pointless, and wrong!
4. AGENT DIDN'T LISTEN - again and again, the agent supplied comments that were most confusing and pointless. My questions weren't answered; I go only mindless comments.
5. IT'S MY MONEY! If ALAMO is not interested to serving the public (MY MONEY), why return to ALAMO Rental cars?

Collected a rental at orlando internationl, served by jaun. This guy was having a bad day. People like this man should not work in customer servoce.....a compleate and utter idiot....

It is impossible to egt to customer complaints at Alamo live, so here goes...i had a rental reserved at Aa

ALamo in Ft Lauderdale.. Since i have an Alamo number I went to the kiosk to get my car as there wwas a line....it took my license, but as of the last time at this location, it would not take my credit card....had to wait and was being taken care of by an agent named Sergio....while he was procesing my rental, i asked to speak to the manager asby now I was there more than half an hour...one Stepanie Bell came and I told her to get the damn kiosks fixed...she said don't swear at me...i told her da,mn was not swearing...she said it is to me...I then asked if she was really a manager...she said I was disrespecting her....I said I expect some respect and that things should work...she said I was disrespectful again and said Alamo would not process my car and I should go elsewhere..which I did.e..if Stephanie Bell is really a manager, she needs a lot of training on how to handle customers and be sure to try to keep cusromers...she said she called the police who never showed up since I had the audacity to ask for a copy of my contract cancelled....need less to say Alamo and their affiliated companies have lost a customer who rents every other week forever.

George schmitt

The Alamo rental agency at Norfolk Airport, was closed when we arrived at airport due to plane delays. We proceeded to continue our rental at the airport after staying at another hotel even though it was inconvenient, with my wife and two small children. It was after the poor customer service Thomas exhibited to my wife and the lack of cooperation and concern from the manager Cathy, to even return the call after filing a complaint that we have decided to file another complaint with the Department of Tourism and BBB of Virginia, but not until we hear back from someone else in this company that cares about customer retention. What happened to the term customer service within the Alamo company. Thomas and the manager Cathy should probably return to customer service training. We have never had such a bad experience and witnessed such a lack of cooperation and level of rudeness ever. We travel at least a 6 times a year and wanted to try another car rental agency, usually we rent with Hertz. I grew up with the philosophy that a job is a privilege not a right. If your in the customer service industry people should respect customers and treat them well, otherwise get out of that line of work

Missed a flight and had to fly out of another airport arrived in South Bend Indiana airport and we had a reservation there then we went to get our car and alamo customer service kindly informed me that they don't take debt credit cards and we couldn't rent from them unless we were flying out from the same airport and we were not informed when we left our airport in Punta Gorda that we should have no problem paying at the counter when we get to South Bend Indiana purchase two other cars within one weekend with a debit credit card and had no problems needless to say I had to rent a car in South Bend Indiana Budget Rent a Car who kindly took my debit credit card I will never do service with Alamo again. Not only when we rented the car out of Clearwater to Punta Gorda the car had ants all inside of it crawling in it.

I have rented from Alamo for years. Until recently, I had no difficulties with customer service; in fact, it was quite the opposite. My recent experience with the Charlotte NC airport Alamo location, however, was horrible (this is putting it lightly).
Put simply, there was a discrepancy about the final bill. I had spoken with Alamo customer service, one day prior to returning the vehicle to the Charlotte location. I had already been advised the final total of the rental bill. When I arrived to the airport, the man handling the return provided me with a different amount, which was much higher than I expected. When I asked him to look at the notes on my account, he refused. He was also very curt, rude and dismissive about the matter, and I simply wanted him to review the notes so we could reach an understanding about my former agreement with Alamo via phone. He simply refused to work with me, and then asked me to leave. He also told me that I would never rent from Alamo again and placed me on the Do Not Rent list. Since this occurrence, I have attempted to contact Charlotte's District Manager, Regional Manager, and Corporate; each time I was told that these issues are taken very seriously and that I would receive a return call within 24 hours. It never happened. At this stage, having experienced such poor customer service and deliberate customer misrepresentation and mistreatment, I can say with certainty that this company can not be trusted to handle such issues fairly or professionally. I regret that I was a customer with this Alamo and shall never refer them to anyone ever again, unless, of course, I speak about this bizarre and unethical experience that recently occurred at the Charlotte-Douglas location.

Horrible customer service. They lie about everything. She acted like she had never worked with Pleasant Holidays before and pleasants gave use bad information so she needed to call them and let them know Alamos policies. The staff in charge are very rude. Will never rent another car from alamo again.

Really unhappy with Alamo and Enterprise and would never use your services again. I am from the UK and visited my cousin in Merced who also uses Alamo or Enterprise, but after this very poor service, they will never use them again and make sure family and friends are aware of the poor service offered.

I waited for almost a day and then when the replacement car arrived, it was of lower grade and had no fuel. I had to bring a local garage service to me so I could actually drive the car to fill up! All I can say is next time when I travel I will definitely use a different car rental company.

My husband and I rented a car in Las Vegas, NV on December 8, 2015. We had the car in question less than 18 hours and drove it less than 4 hours total. On a return from a short drive and less than two blocks from our hotel, the car overheated while in traffic. We immediately pulled off the road into a parking lot and shut the car off. My husband checked the radiator and determined the car had not boiled over. We allowed it to cool down and were able to safely return the car to our hotel parking lot. My husband was concerned that there was a problem with the thermostat sticking. We called Alamo right away and reported the problem and arranged for the car to be swapped out. The tow truck driver arrived with the replacement car and both cars were inspected by the three of us, myself, the driver and my husband. The tow truck driver determined at that inspection that there was no damage to the car, it was on the bed of the truck and slightly lifted at this time so we were able to see the lower part of the car very closely. We did not have any accidents with this car and at no point during our possession did we hit anything with the car. The sole issue, to my knowledge, was the overheating. Three months after the fact, we received a damage claim saying we cracked the coolant reservoir on the car and are being asked to pay for it. I am extremely upset that I am now receiving this claim when we did not damage the car. We did the right thing and reported the problem within 10 minutes of it happening and now are being accused of this. If this is the way your company does business, we will not be a returning customer and will inform others of this as well. We took great pains to be careful and responsible with a car that was not owned by us and entrusted to our care only to be accused of willfully damaging it. I am extremely upset by this.

We picked up our Chrysler 200 rental at Reno-Tahoe airport, the car was delivered washed and not dry so naturally when it did dry the water spots made visibility from all windows and outside mirrors nearly impossible (except the windshield). This is a safety issue. Secondly, for the next two mornings the car would stumble and falter upon trying to accelerate onto the road, this is a very unsafe issue. We returned to the airport for a replacement and the manager in the rental lot foolishly explained "they're designed this way to save gas". The second vehicle, a Hyundai Elantra was also delivered freshly washed and not dry, so we had the same visibility issue because of water spotting. No apology was given or any compensation offered despite the inconvenience and loss of our time. This vehicle performed flawlessly. I washed the rear window myself and was surprised that the inside of the rear window was as dirty as the outside. If this sounds like I'm nitpicking, visibility is an extremely important SAFETY issue. On a more positive note any employee I interacted with was friendly and polite. We will be visiting Reno in September and will be awaiting your response. Mr & Mrs Thomas Guerriero, Middleboro, Mass.

Rented from Alamo in the Boise Airport location. What a mistake. Malia was so rude. Horrible. Natalie Martin, her supervisor, wasn't much better. Would never rent from them or recommend them to anyone.

I rented a car in Sarasota, Fl. I was driving on te highway and a rock hit the windshield. Since it was dark, I didn't notice the crack until the next morning. I filed a damage report and was told since it wasn't my fault, I wouldn't be charged. I just received a notice with a claim number so I can file with my insurance/credit card company to pay for the damage. They didn't even have me return the car with the broken windshield. The Alamo rep said I could keep on driving it. Now, I'm waiting for the bill I have to pay. I will never use this company again.

Dont use Alamo Jacksonville. They are scam artists. I returned my rental the day before thanksgiving. I had no damage on the car no accident and out of nowhere I am getting a bill for damage. I am filing an attorney general and better business complaint. If they think for a minute they are going to try and get a penny from me, they will see a very long fight in court. To know that these people just think they will prey on the people that dont understand insurance. They will find out real quickly that they can't operate a scam like this.

I Don't Know If Alamo Reads These Or Not But They Should. I'm Sitting Here Just Ready To Go Postal After The Service I've Received. I'm Usually The Guy That Goes To Someone Else With My Business And Moves On But Not This Time.i Made A Reservation In August For A Family Vacation In December And Had An Email Confirmation From Alamo For Are Rental.i Called Tonight To Confirm And Was Told By Alamo They Don't Have My Reservation.i Emailed There Email Confirmation To The Alamo Rep I Was Talking To And She Tells Me They Are Not The Numbers They Use On There Confirmations....like I'm Suppose To Know There Numbers ??? After Several Hours On The Phone And Getting A Complete Run Around I'm Told Maybe The Alamo At The Sanford Florida Airport Rental Has The Reservation. She Gives Me The Wrong Number For Them. I Finally Get The Right Phone Number And They Don't Answer And Have An Answering Machine That Does'nt Take A Message But Tells Me To Call Back. I Talk To A Alamo Rep And She Tells Me She Will Call Them And Have Them Call Me.....that Was 3 Hours Ago.
When Alamo Goes Broke And They Will... Who Do You Think They Will Blame ????
And Then They Say They Appreciate Your Business....b.s.!!!!!

im very disappointed in alamo after all these years and money i spend with them.customer services rates 1 with me. cleaness of cars 0 .i.had two bad cars last wkend.alamo didnt do or say anytning to me abot it. bad business

After returning your car to the terminal our Southwest flight was returned to Ft Myers with landing gear issues. Shaken up but needing a car again we were charged half the price for a smaller car with little compassion for our situation. I am a frequent user of Enterprise in my auto business and I know there is a lot of flexibility in car rentals. None was given, nor any considerations to my wife's emotional situation. It was just a bad night for us. Thanks for your normal service.

Alamo and Enterprise are the kings of customer no service. Had an accident, not my fault, and they refuse to file a claim with the at faualt driver's insurance despite being provided a claim number, agent name, and phone number. Avis and other rental car companies work with their customers in situations like this. Alamo and Enterprise would rather kick their customers in the teeth.

My wife and I rented a car from the Melbourne Florida airport on August 5, 2015 for a two week period, which ended on August 19, 2015. While traveling up the Eastern seaboard, we got a flat tire in South Carolina. I called the customer service at ALAMO to see what they recommended with respect to repair of the flat. We were instructed to go to a local service station in the area and have the tire fixed. Well, we did just that. We were also told that we would be reimbursed for the price of a new tire since the old tire was so badly damaged. After returning the car two weeks later, we spoke to the gentleman at the airport, Mark Richardson, and also to a customer service rep via telephone, who instructed us to complete documentation and to fax and forward the receipt for the replaced tire, which we did. It has been two months now, and no one knows where our reimbursement check is. We were informed two months ago that the money was credited to the Credit card we used to rent the car. But we check daily and no credit has been posted. When we try to reach a rep for Alamo, they either have no answers to our dilemma, or they are still working on it. Either the company does not care about its clients, or all of this has been an outright lie. It is sad to see such a large employer as ALAMO give us the run-around for a tire that cost $113.00. I definitely will never do business with this company again.

I had a prepaid confirmed reservation with prechecked in confirmation. When I arrived at the portland maine airport at midnight the clerk told me they did not have any cars and I could sleep in the airport until someone returned a car. I called alimo and was shuffled around to a few broken English speaking people then transferred to a " manager" who could do nothing for me but tell me she will file a complaint. It's time for a lawyer to organize a class action over these contract violations and the cost to Alamos good customers. I had to rent a car from a competitor at usurous rates at 1 am, I prepaid for a hotel room that I couldn't use and lost a day of work. For all of that I got to speak with a woman in india. Do yourselves a favor....rent from another company.

Great long weekend deals

Not worth the head ache or the hassle to do a online check in did my check in weeks in advance put all my info in joining there alamo insider club flight info ect car still not ready even with a bypass ticket waited over 45 minutes never got the vehicle I paid for ask to speak to a manager got a run around gave them info to contact me never herd from them NO CUSTERMER SERVICE AT ALL BEWARE I WILL NEVER USE AGAIN WILL JUST GET A CAB I MISSED A REALASTATE MEETING HAD TO REBOOK ON MY WEEKEND FUN FUN THANKS ALAMO YOU ARE COMPANY



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