Albertsons Customer Service Complaints - page 3

I have been a customer of Albertsons for over 20 years now we go several times a week I would like to know why when we get the ads it just doesn't add everything in so that way if we buy something in automatically gives me the discount I feel like I have lost a lot of money on your coupons just because you don't take that extra step and there are other customers of yours that feel the same way I love Albertsons but Smith's is about a half-mile away and I'm really debating about going there just because of the system you have I feel ripped off

I am sick and tired of seeing dogs in the store and in the CARTS! I have been to the managers of two stores in Santa Fe, NM and they are both spineless and claim that if they tell them they are Service animals then they cannot do anything. Wrong! There is a huge difference between a service animal and an emotional support animal but most stores do not differentiate between the two. Please train your staff

I went into your store to purchase bacon at the meat counter today.
Apparently someone decided to remove the meat counter.
I am not amused by this decision.

i went to the tropicana and boulder highway deli around 3:30 today. as usual, they are slow. i waited my turn in line and finally the girl came out front and went and helped the last ones to get in line first. i waited and waited and then the girl loked at me to help and told her the other gentleman was first. so i waited some more and the male finally got done with his customer. and he looked at me and went over to talk to the other worker and customer so i left! i have been to that one before and 9 times out of ten , i'm unhappy there!

263306 2720:5751/157, 000263305101571906272057. Perhaps a certain cashier person can learn to be a positive person; when she is happy & kind we all benefit; she has good ideas, and she can be funny. People work really hard in 06840 @ Acme to help other people; especially Yaeger, Wendy, Storms and Juan and his sibling, and all other operations people, cart guys, display people shelvers, etc. who keep things running smoothly. How about mind your own business, and don't spread slander to powers that be, about another person, a loyal customer, simply because the cashier is bored... This cashier person, she can be simply awesome.
When she is negative, oh boy. Keep going that way, and see how far it gets you...if you don't know the people involved..
. perhaps keep your mouth shut...that's an idea, right? Store looked quite good tonight actually...oh well... Rising above little miss two faced petty gossip...reflects on her. Oh well...

I live in Chandler, AZ and the Albertsons by myself is horrible. They are constantly out of products, and even going back sevetal days later it's still not available. This is happening all the time, and not just occasionally. We've talked to the managet with no avail. If this isn't fixed we'll take our buisness to Frys.

Regarding the current monopoly game - this ear's game is terrible. Trying to put in codes on line and the system can't handle the requests. And the duplicates are too numerous to be fair. Using any free product wins at the store has constantly caused a problem. Spend $50 get one game piece; other tones, spend $9 and get 20 game pieces. I hear more and more people tell me it's a ridiculous come on and not worth playing. I am thinking they are definitely right.

Been reading all these negative reviews and sorry to say I AGREE with all of them. My experience today is went to buy an item that was 4 for $10.00 when I got to register was told OH YOU HAVE TO SPEND $25.00 to get it for that price. THIS IS GARBAGE. I have not shopped at your store for about 1-1/2 hrs and it will probably be the last time I will ever shop again. I find tht SMITH'S and and SPROUTS ARE THE BEST stores around. And besides all this the prices are MUCH HIGHER than any other store around. So all I can say I GOODBYE FOREVER ALBERTSONS and I do hope some day in the very near future you go BANKRUPT.

Last week i sent a msg indicating the problems in obtaining a new pin # for my Safeway card. After several more calls this week I find that the new pin can't be sent to my gmail account because your programers didn't include Gmail as a recognized account for transmitting new pins. That's hard to believe since Gmail is among the top 3 email servers. Also, your reps aren't aware of this either since my previous 5 calls for help I gave them my email address which included @gmail.com. I repeat, This whole program to handle pin changes is poorly managed.

We are visiting Boise Idaho. We were looking to move here. We went to the Albertson's store 101 1650 W. State Street in Boise. We arrived on Friday, February 15 and went to the deli to have some chicken. We ordered half baked and half fried and I was extremely disappointed in your baked chicken there was absolutely no meat whatsoever on the three wings that they gave us not sure why we received three. That baked chicken was terrible. In addition with the breast and/or thighs meat was extremely tough and felt like it had been sitting in there for hours. While I enjoyed the store and all the personnel I think someone needs to work on making the chicken more desirable. Never again

Produce stocker used to be a butcher at the Huntington Beach Store on Yorktown and Main Street. Young Spanish looking kid wears a funny baseball hat. I don't know his name. This person has benn calling me names while shopping. I find this rude. Is it possible to transfer him to another city store.

I was in my local store a couple of days ago when I was exposed to an incident of aa employee behaving badly. I was at the deli counter when an employee who was in the process of taking rotisserie chickens out to the display stopped to help me with lunch meat. After a couple of minutes she came up to the counter and said ââ?¬Å? these chicken donââ?¬â?¢t belong here !ââ?¬Â? . He was trying to help me at the time ! She then turned to another employee and said ââ?¬Å? he is just lazy ââ?¬Å? . I donââ?¬â?¢t appreciate any employer who would chastise an employee in such an ugly and public way. As far as Iââ?¬â?¢m concerned he was doing a good job. I donââ?¬â?¢t know her name but I am 5ââ?¬â?¢2ââ?¬Â? and she was close to my height. This incident happened at the store on lakeside,Ca 92040. Iââ?¬â?¢m sure you can figure out who it was from my phone that I use when I check out. This kind of behavior makes me want to shop at vons in santee instead of Lakeside. She was obviously some form of management or corporate rep.

After trying for 4 days to get fabric softener on sale.I was told No raincheck..its on a digital coupon.Store is being remodeled and the shelves are bare..its the only store in town for NOW!

I just heard about an incident that happened at the Albertsons in Gresham Oregon on May 18th. A customer wanted to pay for another customers fruit and vegetables and the cashier who was named Debbie spouted out some very racist sentiments. I'm curious about Albertsons stance on their employees being overtly racist. Does Albertsons condone racism? Will it tolerate an employee on the clock saying racist things to a customer? I would love to hear more about this, and also hear if there were any consequences for that employee. The manager Ron said he was unable to do anything about it. Did he report the incident to corporate?

There was an add for power aid. After a big deal speaking to an employee on how to download an app. My wife went to get the product. You needed to purchase 15 to receive the sale price. There were only 12 on the shelves. This on the first day of the sale. I think I will skip shopping at this store in the future. Alma School rd Chandler Arizona.

Some how my medication is being held hostage !!!!!! Would like to have the mistake fixed before my insurance runs out and I'm stuck with $500+ bill

Denison, Tx

Your district manager for the area in Long Beach is a joke his name is Bob Foss
Situation that happened to me I Atlantic and Broadway at Vons supermarket he took it as None serious matter when my life was threatened by the security guards that vins higher

I am a regular customer at the branch at ORCUTT California 93455. For more than 3 months I've been asking for cocktail rye bread, that I used to buy at your store. I've been told all sort of excuses. I talked with the manager and it didn't help. They blame the manufacturer but I checked and they are well and alive. Please help.

I shop at the store on baseline and Dobson in Mesa AZ. The store is always superb, as is the pharmacy usually. I was confused about a prescription that I was told was expired, but said is was good though this month. The gentleman who was helping me raised his voice at me several times and talked down to me as well. I said twice, I just dont understand and on the second time he raised his voice And talk to me like I was stupid and said well if you want to come down here I can print everything out And show it to you one at a time. That's when I said I'm not saying you're not telling me the truth, I'm saying I just don't understand it and I'm trying to and then he mumbled something else under his breath, so I hung up. I am at work while this is going on so now I am really stressed out and upset at work because of how this man treated me and I'm seriously considering pulling all of my prescriptions from your store.

You have worst Alberston on west 2nd in Roswell,NM ......They have whatever time and date for delivery your meds to you it unreal...It pretty sad Manager will go out of his way to delivery it but takes his own sweet time to do it....so I pay customer that is disable n can hardley walk and a hard time driving when my legs will not want to move due to searver pain...but had to go and drive for IM FREAKING PISSSSED OFF you should have a employee to delivery that what heCK you pay them for but now all your employee wants to do is get there paycheck and not work that freaking unreal.......IM ONE PISSED OFF CUSTOMER N PLANNING ON NEXT MONTH TO TAKE MY BUNINESS N SCRIPT EACH WHERE ......your Alberston on west 2nd in Roswell is a freaking joke......WITH B.s. PROBLEMS I HAD WITH THEM I SHOULD HAVE A YEAR FREE OF GROCERY ,,,,,,,IM VERY PISSSSSSED N UNHAPPY PERSONertz

My family and I used to shop at the Albertsons store in North Seattle on Aurora and 130th. While there have been ongoing issues with this store and the surrounding neighborhood, things have not improved and we feel it is no longer safe to shop at this store. First of all, no matter what time you go to this store there are few if any shopping carts for customers to use. However, driving through the surrounding neighborhood, I have spotted no less than a dozen Albertsons shopping carts filled with personal belongings. Second, there are now four derelict campers in the parking lot and several more vehicles with people living in them. These vehicles have not moved for several days and each RV takes up more than one parking stall. Third is an increase in aggressive panhandling in the parking lot. I'm not talking about someone asking for spare change, but someone who will follow you to your car with a questionable story about why they need the money. Because of these issues we will no longer continue to shop at this location and, instead, drive further to one of your competitors where it is safer to do our shopping.

My husband and I were recently in your store in Cheyenne WY on Yellowstone. We only bought one thing - meat but we were deep in conversation and we each thought we had put our package in the cart. So when we started to walk out without our purchase the clerk kindly called back for me to pick up my package. While I appreciate it, I didn't appreciate the comment made behind out backs. She said something like "spend all that money" and I can only surmise she was making fun of us walking our without the product. This is totally unacceptable for an employee to talk about a person much less a customer!!.

Customer service called our land lin and never hung up our land line shows line in use PLEASE hang up we do not have a cell. The in use message began after speaking with Nathaniel in customer service.

I left your Town Center, Las Vegas store about an hour and a half ago (3:40 pm, November 29th, 2017) and I have decided I need to vent about what I consider to be the unprofessional response of one of your deli workers.

My husband and I moved to Las Vegas in 2013 from Florida where we had Publix stores. I LOVE, LOVE, LOVE Publix! I think they have THE best customer service on the planet. Sadly, there are no Publix out here. There are very few Albertson's back there (Tampa area). I HATE, HATE, HATE having to rely on a discount store, specifically because their customer service (in my opinion) is generally so poor. Sooo I decided to make our grocery store of choice in Las Vegas, Albertson's instead of Smith's, which is within walking distance of where I live. Albertson's is not "up" to the Publix standard of customer service , but it is a step up from the discount store's - again MY opinion.

However, this afternoon I entered the Town Center store in search of chicken salad. I think Albertson's has WONDERFUL chicken salad. I always order a pound of it. This afternoon, as is my custom, I ordered a pound of chicken salad. The deli worker said, "That's a half pound, right?" I said that I needed a full pound. "That's NOT what you said!" (with an intonation that left me feeling like two cents waiting for change) the worker replied. REALLY???!!!! That's how one responds to a customer???? She could have replied "That's not what I head" or said NOTHING! What is the point of attempting to prove herself right???? My husband has told me he sometimes finds my voice fades as I respond to questions, but he doesn't leave me with the impression that I am a liar or an idiot. He simply says, "Speak up." Or, "I didn't hear you." This afternoon I chose to say nothing to the woman's (what I considered) incredibly rude response. But after giving it some time, I felt before I make my experience known to anyone who will listen, I should at least let Albertson's know that there is something sadly lacking (my opinion) in your training if it is more important for one of your employees to assert her importance than to generate the good will that goes with keeping one's mouth shut or not demeaning another if you are to compete with similar providers of the same service, or - just common courtesy.

Most of the time the Albertson's employees I come into contact with (regardless of the location of the store) are very pleasant, not always as some seem to feel they've crosses to bear that outweigh the need for employment. As a 20 year veteran of Human Resources I can appreciate their frustration, which is why I always make the initial effort to present myself in a positive light. I know how insensitive and downright nasty the public can be. I am not one of those people - until and unless I am summarily disrespected. And then I hope I have enough class to simply walk away, take my business elsewhere.

I can go to another service provider and not be offended because my expectations are so much lower. Prices are less at elsewhere, but at my age and stage I prefer a pleasant shopping experience. It is my hope Albertson's is my alternative. If, however, the above is the Albertson's culture, I will adjust my expectations and patronage to another store, but I'm hoping I you choose to adopt a more Publix-like customer philosophy and ensure your employees feel valued enough to value your customers.

I am a retired albertsons employee with 28 yrs and 12 yrs with another company in 0hio work many dept

But last 15 yrs as a checker and new pretty well what was expected of me to give the customer the best service I could and to want them to return. Now I am retired and now a customer and had a couple stories when shopping at the flamigp and Maryland store in vegas if anyone would to like to here about my visit you can text are call me my name is paul. I would like to know how I could become a secret shopper love to have a part in seeing whats good and bad to give more notice on how your stores are running I have no names cause not my interest to see abody in trouble hope to hear from someone are local I know who Bob Miller is work at main office at Maryland and siverrado ranch