Brother International Customer Service Complaints - page 3

Costumer support is very rude and very little patient with clientele. Doesn't appear to be very knowable about their printers. I will never buy another brother printer. Plan to go back to HP.

Have had to call them twice to fix a simple problem. Was put on hold repeatedly for over an hour, passed around to different departments. No one wants to help.



The guy helping me refused to do anything, promised that the 3rd hold time I would be placed on would be short. It wasn't, took another 30 minutes. His name was Mario and his employee

THEY ARE HORRIBLE. They are saying that I have to contact my computer manufacturer because of the issue with the Scanner. R they nuts? Usually when computer and scanner could not reach each other reinstalling driver helped but not anymore. Brother customer services did not help at all. was ID of my helper.

Your dealer in Las Palmas,Spain (Copiadores Insulares) has deceived/cheated me. I even had to fill in the local complaint forms. I bought a QL-570 label printer thinking it worked also as a ticket printer, which it doesn't. They promised to give my money back when I returned the printer, but 2 weeks later i have received absolutely no response at all. Right now I have neither printer nor money.

How does one conact you in order to get ink from your store?

I had purchase a brother ink its call LC103 CL XL and its said on the box 600 page yield rendement but when I used it only less 200 pages and one of the ink is out then I call Brother customer service and they said they are not going to do anything because they are not sure what I use and how much ink that I use and they have no prove for it, I told them I barely use them may be 2 time in a week. I can't believe how bad Brother deal with customer services, they not take care their product. I'll never buy any Brother product in my future again.

My printer was also not printing, I tried a lot to fix that but unable to fix. At last I got this link http://www.free-customer-support.com/brother-printer.html I just visited and made a call on their toll free. I got instant help from a certified technician to fix my printer.

Horrible customer support. I could not get through to them for a whole day yesterday, phone or chat. This company is a joke. They also have their overpriced toner cartridges set up so they say they must be replaced before they are empty.

I have a PT2430PC label printer and wanted to use it with an application other than the P-Touch editor. Customer service was useless, I knew more than he/she did. Customer service was SO useless it would have been insulting if not for the fact that it was almost funny how little they knew about the product!

We have struggled with Brother on EVERYTHING! Started out with finalizing the sale, (which took over a month!) installation and now customer support. Their product works great but the second something malfunctions, good luck getting someone out to check it out within a freaking month! Their phone support is ok but they have issues not talking to each other so you end up troubleshooting the same thing several times before they finally decide to send someone over.

You can judge the company by watching their time of response.



02.02.2014: Online order of printer MFC-j6520DW from brother.at

04.02.2014: I received a confirmation of my order

07.02.2014: The printer is on his way to me

10.02.2014: I receive a WRONG printer!!!

17.02.2014: After a weeks arrangements(I had to convince them that I will not pay it's way back), the transfer company picks up the wrong printer to send it back.

21.02.2014: The "RIGHT" printer is on his way to me



11.03.2014: 18 days and still counting. . .

on hold for ten minutes tried live chat said busy try later...guess i need to look elsewhere for all in one printers since the printer I bought 6 months ago is no longer available....Hello Epson!!!

On phone for last hour and customer service picked phone after 40 minutes and then he kept me on hold for 35 minutes. Rubbish service.. After 90 minutes with no response I've to hang up..

Why did I go with this product.

The customer service was absolutely awful! The printer isn't even good, it only works sometimes. My printer was saying it was out of paper when it had plenty of paper. I searched for help online and did everything I could to try and fix it and nothing worked. I waited for over an hour for an answer from customer service, and when they did finally answer, they told me all the things I had already tried and then left. Horrible.

They have the worst warranty policy ever! I am having my machine replaced because of an error and in order for them to replace they said that they need a credit card number for security in case I don't send the malfunctioning one back. Ok I can under stand that (but I don't like it). So I give them the number and I noticed later that day they charged the $50(before my printer was even sent out). Now I get my new printer and immediately pack up the new one and send it back. 3 days later I noticed that my money still has not been released. So I give them a call and after waiting for an hour to have someone pick up the phone, this is what they said.

Yes we have received your machine but we will not release the $50 back to you for 10 business days.

Its my money you have your machine why in the heck do you need 10 business days to give me my money back.

Needless to say I am angry over the whole thing and I will not ever buy another brother product again.

I'm interested in purchasing a Brother 3400 word processor? Do have any in stock that you could sell me. It has to have a 3.5" diskette holder/takes brother correctable 1030 film ribbons(Wp 3400 daisey wheel).How much would you sell this to me for?



Please contact me at my E-mail address:

I bought a Brother MFC-J6710DW about 3 months ago and the machine is still under warranty. The manual feed documents print upside down and backward. Brother Tech Service wanted another $49 to correct this problem. This is totally irresponsible and unfair to sell a machine that does not work correctly then want to sell a fix.

I have never had a worse experience with a printer purchase choice and customer support service ever. I bought a MCF-J415Wand had to bring back the first one because it wasn’t working at all. Brought home a new one (same model) I exchanged for the original and from the start I had trouble with paper jams and the printer eating through, the most expensive ink I’ve ever had to use, at an incredible rate. This particular model has a terrible feature in which the device starts to clean itself every time it’s turned on, that can not be disengaged, so it wastes more ink then one actually gets to make use of. The ink cartridges (LC61) seem to empty right away as if they barely contain any ink at all. In less than two years, I spent several times over more on ink than the printer itself was worth and I hardly even had a chance to use it because of my frustration at the cost to replace the cartridges, which I don’t even get to make proper use of. Also, it’s made in such a way that, if one color seems to run low, than not only can you not print, but you can’t even switch over to use any of the other features such faxing or scanning.

And today, after having just replaced all four ink cartridges, the printer would print nothing but blanks. I’m sorry to say this, but I proceeded to call customer support(which wasn’t the first time by the way) and the technician had absolutely no clue how to do his job. He kept putting me on hold every minute or so to refer to his on screen manual. He had me run two deep cleanings which completely finished all for of my brand new cartridges and still he wasnt able to solve my problem. In the end, he only managed to leave me with a printer that isn’t of any use to me and he succeeded in burning a hole in my pocket worth $54 dollars.

As you can imagine, I asked to speak to his supervisor at this point and she told me he couldn’t help me any further until I replaced the ink so I can continue to be troubledshooted. I told her I was dissatisfied and had trouble with the product from the very start, where it wouldn’t print properly and all she offered in return was to inform me that I was out of warranty and to tell me that she couldn’t be of any further service to me but that I could pay out of pocket to have an ill conceived product fixed at a Brother’s repair shop.

She flat out refused to try to work with me in good faith in order to honor and/or rectify the damages the tech’s troubleshooting cost me, as he never warned me that I would be left with no ink after his master cleaning prompts. After the first of his directions to run the cleaning I informed him that my ink levels were down by half, all while sounding very upset, yet he still had me do a second run, at which point the printer notified me that ink level was basically nonexistent leaving me with all my ink wasted and a useless printer on my hands

After this whole aggravating and very upsetting experience, it had changed my whole intention of ever buying a printer or any other product, for that matter, from Brother. I am also readily inclined to suggest the same to others in the future.

Worst printer ever! Worst customer service ever! I bought a MFC-J5910DW in May. Starting doing my Son's wedding invitations. It took three separate days to print these. I also had to buy two more boxes of invitations because this printer ruined about 45 invitations and 50 rsvp cards. That is a lot of extra money to spend when the printer does not do what its specifications say. I even got one email response that said I should feed them in manually. No where in your specifications does it say or mention. Really, hand feed? I am a Graphic Designer. This is my business printer. I need one that works. I should not have to call in to you when you don't fix my paper jamming isues. I also forwarded pictures of the

I get no answer when I dial the number..it just rings..what is the problem

Don't buy Brother. This MFC-J5910DW is hands down the worst printer I have ever had the misfortune to buy and own. Constant paper jams, does not do over half of the written specs it shows. WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!They will not honor their warranty and refuse to let me exchange this printer for a better one. I am not sure that is possible. One very unhappy Brother customer.

I tried to register a new printer on on-line. To do so I had to create a new account as I do not have a Brother account. I filled in all the required information. I entered a password and confirmed it. When I pressed the "continue" button, the password confirmation was erased. I tried several more times and several other password combinations. Nothing worked. I judge a company not just by the product I buy but by the total package. So far Brother International isn't doing very well.

Brother inkjet printers have to be among the worst quality inkjet printers ever.

The frequently suffer from ink drying in the heads which is is totally different from ink cartridges drying. This requires an extensive diss-assembly of the printer.

The paper sensors frequently fail as well as the firmware always seems to suffer from multiple bugs. I have never understood how they can actually morally sell these products to consumers. Do yourself a favor and stay away from their inkjet printers. I will make it my mission to inform users on newegg and google to stay away from their inkjet printers.

I purchased a brother all in one printer in November 2012. The model number was MFC-8910dw. According to the warranty for this model number, I am entitled to one year of on site service. The plastic pieces of the paper tray fell off and I called brother to see if they could replace the plastic pieces or give me a new tray. The representaitve told me that I had to bring the entire machine into a brother serivce center. I informed the representative that I was entitled to one year of onsite service. His response was buy another tray or take the machine into a repair center. If you read any website that sells this printer, it states that it has a one year limited on site service warranty. When my printer stopped working because of a manufacturing defect, I expected Brother to honor its warranty and was shocked and disgusted that I was told to either lug this printer to a service center or buy a new paper tray, which exceeds $200.

I have always supported Brother products but the customer service is horrendous...seriously? If I have to wait on the phone for an hour + and still reach no one then you need to hire some more people. Tried to do the live chat support and I was bumped from number 2 in line to number 14...what a terrible way to treat loyal customers.