Coby Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Coby customer service is ranked #970 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.81 out of a possible 200 based upon 355 ratings. This score rates Coby customer service and customer support as Terrible.

NEGATIVE Comments

350 Negative Comments out of 355 Total Comments is 98.59%.

POSITIVE Comments

5 Positive Comments out of 355 Total Comments is 1.41%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Coby

    Customer Service Scoreboard

    • 17.81 Overall Rating
      (out of 200 possible)
    • 350 negative comments (98.59%)
    • 5 positive comments (1.41%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 1.5 Reachability
    • 1.3 Cancellation
    • 2.4 Friendliness
    • 1.8 Product Knowledge

Add your review! Return to the main Coby customer service scoreboard page

Posted by Anonymous


I bought my Coby tv around 3 years ago and while there hasn't been an issue with the tv itself, I have noticed what looks like white mold spots all over the back of the tv. I wipe them off, but they still come back. My tv is in a dry area and I've moved apartments with it twice...I still get mold. I doubt this sort of thing is covered via warranty, and I honestly don't think my warranty still stands so at this point, I'll probably just trash the tv and buy another brand. I don't want to risk the possibility that this mold is harmful.

Posted by Anonymous


Does this company still exist? If so, what is the number for tectnical help?

Posted by Anonymous


This has to be the worst customer service department I ever tried to contact, if you don't believe me try it yourself.

Posted by camellia


Customer service sucks. Long advertments and they answer the phone and hang up

Posted by Anonymous


I called to get help with my remote control and they had me on for a half hour saying they will help me with my issue after I sign up for a program. At the end of the call they gave me a number to call which turned out to be When I told them this was the number for information (like 411) they hung up. This is how they run a business???

Posted by Anonymous


why does no one answer phone. why do thay give me wrong phone number and information>

Posted by Anonymous


Poor customer service. Weekend calls are hung up on unless you go to rebate option.

Posted by Anonymous


Have a 23" coby TFT Led Tv the cable connection fell out. been getting run around and can't get a custmer service to answer. I haven't had it a yr yet, AND i CAN'T GET A ANSWER TO GET IT FIXED OR REPLACED.

Posted by Anonymous


Coby went out of business a long time ago. No customer service no one to contact.

Posted by Anonymous


why cant u be reached for orders

Posted by Anonymous


I cannot reach neither the customer service number nor the
help line. I need help with my remote for TV

Posted by Anonymous


Cannot contact ANY customer service for COBY ANYWHERE! No phone, no email, no internet at all. They just do not exhist. Don't buy if you do not want a use and throw away after your through. If you want quality, buy something else, ANYTHING ELSE. COBY doesn't back their own product and you as a customer mean nothing to COBY. NOTHING at all.

Posted by Anonymous


Coby is a piece of junk. Didn't even last 2 years and customer service does not exist. Do not buy one.

Posted by Anonymous


I just wanted to say,I bought a coby tablet about 5 years ago,never had any problems.I think thats a long time without problems.

Posted by kay


Cant reach costumer service

Posted by Anonymous


DO NOT BUY Colby brand NO customer service

Posted by Anonymous


I bought a Coby 8" digital photo frame with Multimedia playback.
1. Firmware update where do I find that.
2. There is no connection between my computer and photo frame

Posted by Gina


When you call the number they try sell you something and they do not help you. But instead they give you directory assistance. That's messed up I thank. I will thank twice before buying any Coby electronics again. Regina Can anyone tell me who can replace My cracked screen on my Coby 828 - 8G I dont want to loose my stuff on mine

Posted by Anonymous


i cant even get in contact with coby without talking to "Care Express" who is trying to sell me stuff. How do I get past this???!!! Very angry

Posted by Anonymous


Your Customer Service Is A Joke. I Tried To Order Replacement Antennae For My Portable Tv, And No One Returned My Call. Instead I Got An Offer For A Voucher I Wont Use.

Posted by Cynthia


I think that the coby company is nothing but a fraudulent company none of the numbers listed goes to a customer service. I will never buy any more of they stuff.

Posted by Lynn Diss


What a joke Coby is!!!!!,,,I have a 40" tv that is not very old,,,I lost the picture and sound!,,,I call them and all they keep telling me is I am receiving a promotional 100.00 voucher,,,I told them I was not interested in that,,I want my tv fixed!!!,,The first time the guy hung up on me!,,,The second time I was given a phone number to call for a person that could help me,,,It was for directory assistance!!!,,Third time I called back,,they hung up on me!!!!,,,I will be tellling everyone about this and I will post on all social media!!!!!,,,Disgusted with Coby!!!!!

Posted by Anonymous


Just Want To Know Where The Service In Mexico For Power Asher Validity Centers Lie My Warranty From My Tablet To Buy In Mexico Just Want To Know If I Can Send The Address Or Phone Numbers From Service Center Coby Many Thanks Hope Your Answer To My email

Posted by Anonymous


The service center of COBY in the Philipines is charging too much gor their repair and they collected payment twice! That's horrible!

Posted by Anonymous


asked for help since product info provided said to "call us" before considering returning the product. the person I spoke to said I was entitled to $100 gift card but to pay for the shipping of it I needed to provide my credit or debit card number.How stupid do they think we are? I repeatedly asked to skip this step and be referred to technical help since the brand new Coby mp3 player made it to the initial charging state and then quit: no further charging or screen activity. Would "never again" sound appropriate?

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Coby can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-727-3592

Coby customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Coby corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Coby questions from HelpOwl.com.

Reviews & Ratings

View thousands of Coby user reviews and customer ratings available at ReviewOwl.com.

Coby Manuals
Company News
Coby White, Top 2019 UNC Targets Named to USA U18 Training Camp
North Carolina signee Coby White has been named to the United States Men's Under 18 National Team Training Camp. The No. 22 prospect in the 2018 class, White will be joined by top players from the 2018 and 2019 classes including UNC targetsĀ ...
Coby White Documents First Week at UNC
White has been documenting and writing about his journey from star Greenfield senior and UNC signee to his path to Carolina in a blog for USA Today. In his latest and final entry, White discussed his first week since arriving at North Carolina: The ...
ICTV: Coby White Workout Session
WILSON, N.C. --- In the steaming Greenfield School gym on Monday, North Carolina signee Coby White went through offensive drills with trainer Jeremy Jeffers. The focus was shooting and ball handling at specific points on the court while executing a ...