Craigslist Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Craigslist customer service is ranked #975 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.64 out of a possible 200 based upon 1650 ratings. This score rates Craigslist customer service and customer support as Terrible.

NEGATIVE Comments

1,623 Negative Comments out of 1,650 Total Comments is 98.36%.

POSITIVE Comments

27 Positive Comments out of 1,650 Total Comments is 1.64%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating

  • Craigslist

    Customer Service Scoreboard

    • 17.64 Overall Rating
      (out of 200 possible)
    • 1,623 negative comments (98.36%)
    • 27 positive comments (1.64%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 1.5 Reachability
    • 1.6 Cancellation
    • 1.8 Friendliness
    • 1.8 Product Knowledge

Add your review! Return to the main Craigslist customer service scoreboard page

Posted by Anonymous


I have been trying to post an ad for a condo rental in Florida. But it keeps getting flagged for removal I don't understand why. Could someone please call me from Craigslist? Nick kassanos

Posted by Anonymous


5 emails to your "Contacthelp" and technical support and not a single reply! Absolutely horrible service. This entire Phone verification system that you have is broken!! I have ads to place internationally and cannot place because of this crazy phone verification process. I put in my cell phone, you send me a code, and then it tells me the number cannot be verified!! What?!?!

Posted by Anonymous


Absolutely the worst customer service i have ever seen from a large company. I have sent 5 emails to technical support and the phone verification email for assistance without even a reply!! What a way to run a company! Disgraceful.

Posted by Anonymous


This customer service department is a joke....they would not listen to me and answer my question....where on Craigslist can I view the resumes for the people who have applied to my job postings. This customer service representative kept talking about "issues that I was having with my emails"...I told them more that once that was not my problem. Next thing I knew, they were sending me a link where I had to pay to have a Technical Support person contact me. This is the worst excuse for customer service that I have EVER experienced. I have just paid for two job postings and now they cannot answer one simple question....incompetent and very unprofessional.

Posted by rosiedogy1


Sometimes a person just needs to verbally talk to someone!



Sudden vision problems is one reason.



You need to have a way for people to call and talk to you!



Please call me at

Posted by Phoebe


The numbers provided on this site. - no humans can be spoken to, I tried every single option. You get told to go online to look for answers on the Help pages, or told to email them.

Posted by Anonymous


Hello someone hacked my account to try and sell something I never posted then every thing started to get flagged I cancelled the account and just want it to be fixed so I can still use Craigslist. Please if someone can get back to me thank u

Posted by Terrin McKelvey-Green


How is one supposed to contact you???? No number, email and do on! What a waste of my time!

Posted by [email protected]


It seems there is no way to call Craigslist to varify it is they who are contacting me.



I received a text message stating the following:

Dear craigslist user, your account is reported to have violated our policies, to avoid account suspension



This looks highly suspicious to me and I would like to know for sure.

Posted by Tim minks


I need help and to speak to a LIVE PERSON PLEASE!! My account has been back and someone is posting stuff on my email address and the new one I set up for just Craigslist only. My phone number 479-461-5556 is associated with another account and I cannot even get the verification codes to post. PLEASE CALL NOT EMAIL ME. I NEED TO SPEAK WITH A LIBE PERSON TO GET THIS FIXED. I HAVE EMAILED AND EMAILED YALL MANY TIMES TO NO RESPONE OR HELP. MABY THE OTHER PERSON IS GETTING THE REPLYS BUT I AM NOT. HELP HELP HELP. I SELL ALOT OF LITTLE STUFF AS AN INDIVIDUAL ON CRAIGSLIST AND LOVE YOUR SITE. JUST NEED TO GET THIS LINED OUT. THANKSAlso a lot of my post are being taken over by the same person with my email my post that already exist and they are deleting my stuff off there and putting theirs on with my email still and their phone number. It�s a fake google number and nobody will answer the number. I have it and many others and most of the post saved. I believe it�s the same person/scammer doing it. A lot of my post are being flagged by this person too. All I sell is car parts on there and nothing of nasty words or nudity or outside of your guidelines. I have been on cragslist since the day it began. . Sincerely Tim Minks Finace Manager for American Honda of Arkansas. We also pay to post our products on there too. But this is my personal not business stuff. Again. Please CALL ME . I am in Arkansas call me anytime after 930am central standard time.

Posted by Aleithia K Alicea


I got a weird message from ( suppose ) to be Craigslist concerning my verification.?????

Could this be a scam. I just opened a listing today. A car for sale.

Aleithia K Alicea

Posted by ctunloader


The help screen is not answering my question or helping me fix the error, you have 2 numbers for customer service which is worthless, it does not allow you to talk to a human being, It is worthless and your customer service sucks and should not even be called customer service.

Posted by Anonymous


I have been looking at cars on Athens, GA Craigslist trying to buy a car. When you go to reply it will give you a phone number but when you call the number it says the text message customer you are trying to reach is unavailable. It also says leave a message to no response. I also have tried the E-mail it gives and again. O response. How in the heck do you get in contact with these people? Please send me a response. Thanks, Lynn

Posted by Anonymous


I answered an ad on Craigslist and was scammed out of 400.00. Today I found out that they had already been reported and you kept running ads for them so I'm going to file suit against you. My phone number

Posted by n/aEFJX


12/16/2017

You have had my account on hold for the longest time. I have sent numerous messages to you, requesting WHY. I never get a response back which would allow me to correct the problem. Please either email or call me within 3 days. Thanks Bill Gervers

Posted by Anonymous


Your telephone number is purely a high pressure selling unit, that annoyed men no end. I have tried to get in touch with you to get help in listing an article for sale in German. Please call me back at 917-439-3497. Thank you. Maurice de Montfalcon

Posted by Tiger094


Craigslist is a great resource to buy and sell, however is not a self maintained system. A live customer service is needed. I have called only to get an automated message instructing me to email my concerns to Craigslist. I have emailed several times and never get a response. Is Craigslist closed? I dont think so. Customer support is non existent. I know Craigslist gets overwhelmed at times but there are issues that need attention, like excessive uncalled for Flagging is a big issue.
Hope someone at Craigslist reads this and takes action.

Posted by Cheryle McCool


First I was sent a text saying that my posting has been flagged now they're saying my posting was fraud and it's not even my posting someone needs to get ahold of me my phone numbers

Posted by Anonymous


I came across an ad that was very disturbing. An itindividual is looking for someone to pick up his children out of town. With abductions, rapes, pedophiles at an all time high and predators on the loose, I feel this could end up in tragedy. I sent a reply to the individual ( which I should not have done) explaining the outcome of having a stranger pick up his children and he then made threats, called me a "ni&&er" said he and his wife were going to look for me etc. Now I'm not sure if the children may be better off with strangers than their own home. I have copied all text messages. But I feel Craigslist has a duty and obligation to protect children from being transported with strangers.
Post# 6377320378

Posted by Anonymous


Useless. I've selected all options and each one says to email. Emails are not working, that was the point of calling.

Posted by Anonymous


To whom it may concern,



This is a Business ad: Wanted hockey,baseball,football,and any sports cards and mem $50,000.Should n't he get charged as a business not a personal ad?

Posted by [email protected]


I trtied to ask a simple question and cant get an answer . Imposible to contact customer service byphoneHow do I get an answer?How can I see my listing on Craigs list???????

Posted by Anonymous


I trtied to ask a simple question and cant get an answer . Imposible to contact customer service byphone

Posted by [email protected]


So far, it is impossible to get any help from craigslist. I have been trying for 10 days and cannot contact a real person or email anyone. I just need to reset my password; however my requests via their automated system have all been ignored. I am at my wits end and do not know what to try next.

Posted by simons1963


so far, it is impossible to get any help from craigslist. I have been trying for 10 days and cannot contact a real person or email anyone. I just need to reset my password; however my requests via their automated system have all been ignored. I am at my wits end and do not know what to try next. i "CHATTED" with pearl on help line: the results, I am forwarded to "help support' where I am asked to pay a $5 fee using my credit card and learn that I may have to pay an additional fee up to another $40+. It isn't worth any of this!! I am an old lady with a heart condition and i'm sure my blood pressure is at the boiling point. Guess I will have to find another company to do business with.
Their automated system is not working correctly and I have to pay them to fix it!!
I am so frustrated and disappointed in craigslist... Life is short and I've wasted too much time on this issue. I will just give away or donate what I was going to post. The will save alot of time and the frustration. Good by craigslist

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