Fifth Third Bank Customer Service Complaints - page 4

Where to start? Evidently a P. Brian Moore is a bit of a widely used name by this institution. After months of trying, I was able to get them to escrow my homeowner's insurance. Mr. Moore sent me a long letter that basically was an excuse as to why it took so long. Whatever.

NOW, they have taken it upon themselves (without notification or permission) to escrow my windstorm insurance, which I pay myself. Getting this fixed has been a nightmare, and it is still not over. My fav part is that Mr. Moore sent me a 2-page letter IN TWO DIFFERENT ENVELOPES. I guess they have money to burn (our money) and this letter, about escrow, included a huge blurb about BANKRUPTCY! I was told that it was put on there by mistake. Right. So, getting an attorney involved to see if there is ANYONE at this bank who has any brains whatsoever.

5TH 3RD is the worst, most corrupt, anti-helpful, horrific JOKE of a bank on this planet. They have done everything from cheating RANDOM monthly fees to RANDOM credit card fees to RANDOMLY refusing and increasing credit. RANDOMLY pulling your credit! DO NOT USE THEM...

There was a fraudulent charge on my husband's credit card, a card with excellent payment history, flagged by Fifth Third as fraud but then they trashed my husband's credit with a charge-off for this fraudulent charge. We're trying to close on a mortgage that will cost $5000 more in fees because of this write-off and NO ONE WILL HELP. No one knows anything, no one can do anything. Oh, and we were "preferred" customers of the bank. How do they treat regular customers? Worst bank imaginable with the most inept people working for them. It's a vortex of stupidity.

I have talked to 4 different people at fifth third bank about a payment problem (a mistake in their favor or I'm sure the result would be different) and have not received even close to a satisfactory response. Do NOT do business with this bank.

I am not feeling 5/3 better. How is it a loan payoff letter was not accurate, so I was due a refund. Ok but never issued refund so loan not closed. 2 days later I was told loan didn't close because I was now owed a bigger refund and then was given a check. However, I could not get a loan paid and closed letter for 2 days. Then I'm told I owe $3 and will not be able to get a loan pay off letter until 2 business days after I pay $3. And no one can figure out what happened that I was not given right payoffs. To make matters worse, I needed loan paid and closed letter to close on my home! Even was manager was contacted, manager would not give approval for a letter to be drafted. So my closing pushed back 2 days. Hey 5/3 now I think you owe me 2 days interest due to your delays, on the $303k delayed sale!

If they dont stop calling my cell 4 to 6 times a day I promise I will sign a complaint and I WILL start a class action suit against them for harassment! I have no account with them at all!!!! Im sick of it, them and the people who work for them. Ive called and stayed on the phone for over an hour trying to get this to stop. Im done!

Do not waste more money, please. In some instances, mine specifically, you are wasting money. You're trying to incentivise Refinancing where the current rate is higher than what I have. Why not check the rates and send out letters to a more focused group, and save?

For twenty years i have banked with Fifth Third. What a deterioration in service the last few years.

CEO and 6 others are in jail because these peices of garbage have held over 1 mill dollars over 8 months. All Cincinnati branches are being shut down now.... Fu Q Fith third.


Their lawyers came in drunk. Lol. They were breathalyzed and failed. Lol to funny..


To all consumers..... Get a good attorney and Sue them

Customer service is horrible and I will never bank with Fifth Third again. When I am finished with my current deployment; I will be removing my accounts and proceeding on to another financial institution that doesn't violate the rights of active military personnel while they are overseas and have no access to a cell phone and very minimal to a land-line. Their business practices are unethical and morally corrupt. Contacting the BBB, CFPB and Attorney General to proceed with federal violations along with their inability to be concerned for someone who is fighting for their freedom. They have added on unacceptable stress. No response for weeks now and continued added fees for something I cannot handle overseas. Next stop, seeking an attorney.

Fight back!!! I heard Greg Carmichael CEO of Fith third is in jail for fraud....

Wonder who else will get nabbed...?

For the Love of God! We got a letter from P. Brian Moore, Senior Vice President, telling us if we add $5,000 or more to our equity line, we will get a special interest rate until March of 2019. Well, seems this is the best kept secret at 5th 3rd...our branch knows nothing about it, Customer Service knows nothing about it....we added more than the required amount, yet, we are being told our interest rate hasn't decreased....grrrr!

I am trying to get a lien release on a car that has been paid off since 2014. Name Shirley . NONE OF THE NUMBER I HAVE CALLED DEAL WITH THIS.

i am very disappointed with 5/3rd bank right now because my mother had an account with this bank for nearly 30 years and passed away in march of this year, since that time i have been trying to close her account. I have been getting the run around and I have submitted the required documentation to have access of this account. The current balance has not been released to me as next of kin and monthly service fees are still being charged.

A Family Member Has A Car Loan With This Bank. And Always Makes Their Payment Within The Grace Period. And Never Late.and They Receive Phone Calls From This Bank At All Different Hours Of The Day, And Saturday And Sunday.and They Are Very Rude.this Is Not Legal. And The Bank Executives Ought To Address This Very Poor Practice.these Are The Kind Of Actions That You Would Expect From A Back Alley Lender!

I cannot believe I cannot reach my own bank I didn't eat certain hour and a half to be Bank hours this is ridiculous I feel that you guys are not up-to-date

Your phone system for after hours is ridiculous. I don't have online set up, I simply have a car loan with you and wanted to call and get the balance of my loan. Your recording spun me in circles and eventually dumped my call. I called 3 times total never got to a representative, I don't even think speaking to a CSR is an option and I never got my loan balance. I find it hard to believe a nation wide bank does not have a 24 customer service line for customers.

Greda Brown
Greda Brown
in the last week. 4/5/16. problem happened 4/1/16
The people working in 5/3 in Melrose Park are some thieves.I made my Mortgage Payment in full .The guy gave me my receipt and my change left and went back to work and to a funeral out of town check my account on line and my mortgage payment is showing $10 short reread my receipt and It says paid full amount .Been so slow checking my messages finally do and it is some bogus message from 5/3 talking about they made an error and gave me back to much money and call them.I guess after I left they went back in my account and stole $10.I am going to file a complaint against those thieves . they stealing money know trying to make me pay it back. If they can not count they should not be working with money. I do not even live around their why should I have to waiste my gas because of your error.Somebody is going to pay for Touching my Account .If you can go in my account after I have left what other violations of my privacy can take place.
I wonder if they had treated this situation like this if I was Hispanic or White or is this just how you treat African Americans.

They are rude and give you the run around when you ask a question. They have had a title to our camper, and won't release it. They got their money and we have no title. This was done thru insurance due to it being a loss. They sent the title to a address in Wisconsin. The office had been closed for a year. They were told to send it to Indianapolis. This was beginning of November 2015. Well here it is the second week of January 2016!

On December 31,2015 my lawyer and I went to 5/3 rd bank in Gurnee Il. to close my brothers account . My brother passed away on Dec. 27, 2015 from a massive heart attack, it was quite a shock. Upon entering the bank my lawyer asked a teller if we ccould possibly use an empty office, that was right there, for me to sign some papers he brought, he also explained to her why we were there.She got another man from another office, my lawyer explained to him why we were there, this man went and got Matthew Rothmann,(ASSISTANT VICE PRESIDENT) he was very skeptical about us using an office, Him and his side kick escorted us to an office 5 feet away and stood there, my lawyer asked if we could have privacy, reluctantly they left us. When we were through we went to Matthew's office with the side kick in tow. Matthew represented your bank as a insensitive, arrogant, selfcentered ass. Never once did her make us feel welcome or tell me that her was sorry to hear about my brother, never smiled or made us feel confortable, he made us feel like we were wasting his time , he spend about ten minutes with us. We were able to close the accounts, but left feeling like we were criminals. Hopefully your executives from your banks receive customer service ediquet classes in there training, Matthew must of been out sick that day. If the shoe was on the other foot I'm sure he would feel the same way. I will never do business with 5/3rd ever again, I have never been treated this way at any other bank I have ever dealt with.

Totally ignored by drive thru teller. Was working with back to me. Rang buzzer 2 times before she turned around and then told me she was busy doing her work. When I asked if I wasn't part of that work she became condescending talking to me as a 2 year old on how to push button for service. What? All she had to say was "sorry." I was ONLY person at bank. Sad.

The worst telephone customer service I have ever encountered with a bank (and there are some very bad ones...) Some banking institutions still believe in providing excellent support but Fifth Third Bank is definitely not one of them. Run for your life!

I am pulling my account and will never do business with this bank again. For the third time, since I have been a "valued customer" of this bank, my account has been defrauded again. I reported the fraud and was told that the money would be credited back and the fees credited within 4-5 business days. I was also told that because the account was now over drawn that in order for me to elect to overdraft my account all I needed to do was bring the account balance to the positive and I would be able to over draft my account again but would not be responsible for overdraft charges because of the credits that would be applied in the coming days. It is now day three of this absolute craziness that is my banking experience with this company. After being told to bring account to the positive, I was then told it would be okay for me to use my card at the ATM. Tried to use ATM and could not get money out. Called customer service and they said there is no reason why it was denied and could not tell me what the problem was. Bank manager and teller both told me that I could use the card according to what they know and they can't explain either. Called customer service and they said that because my direct deposits had not cleared that was why I could not withdraw money Had to wait until those cleared by 7:00am the next day. the next day at 11:00am I attempted to withdraw money and I could not. Called customer service again and they said that it showed that I should be able to withdraw and cant figure out what the problem is. Disputes department said that I could not use card at ATM for cash because system has not updated. Told me that I could use my card for purchases but not cash and in fact they also told me that I could get cash advance from store if they do that and that I could get cash that way. Went to grocery store to buy groceries and went to use my card and it was denied. Look like complete fool and had to leave 200.00 worth of groceries sitting in a cart when I left the grocery store. Unbelievably embarrassed!!!!!! came home called customer service and was told again that they show that there is no reason for the card not to work and cant explain it. Card active, account active, overdraft active. WAs hung up on by customer service and supervisors alike several times. was told by one customer service rep that if I was a better money manager that I wouldn't be in this position in the first place. Mind you, someone stole money out of my account so what that was supposed to mean I have no idea. Thought I would try one more time to figure this out and called customer service who keeps trying to transfer me to disputes department who says they cant do anything and that I have to talk to customer service. Anyway, now am being told that because the overdraft amount is "so large", the system will not allow continual overdrafts so that is why I cannot use my card at ATM Or at store. Then they said that the system will not allow an override of those fees, mind you these fees are going to be credited back to my account because it was my money until 2-3 days from now. which does nothing for me since I have no cash and no way of using my card to by groceries or anything else for that matter. SO here I sit trying to figure out how a bank can hold me hostage from my money that was stolen from me so I can feed my kids. One customer service rep supervisor seemed very proud of the fact there bank gets disputes resolved in 4-5 days as opposed to other banks who do it in 7-10 days, again, how does that help me get through and feed my kids for the next 3 days. I am so frustrated and furious and totally dismayed that no one seems to be able to give me the correct information or be able to do anything sooner to get me MY money. Hense why I will be leaving this institution and their very unprofessional customer service. I am not a wealthy person and I do live paycheck to paycheck and having my account cleaned out by someone and no way to access any money for 4-5 days to feed my kids just seems a little to much to ask of this "valued customer". They say that they record calls for quality & training purposes and I certainly hope that is the truth because someone needs to look and listen to what is going on and maybe some retaining needs to occur. Having 8-9 different people tell you something wrong 8-9 times doesn't seem very customer service like to me and shows the lack of either knowledge or just complete disregard for the customers. Being hung up on because you are trying to understand and figure out what is going on with your account is deeming and belittling and I wont go through that again. If the only thing I can do is write a review to warn others away from this institution then that is what I will do. You may have taken my money............... but you haven't taken my self respect or my fight for what is right.

DO NOT GET YOUR HOME MORTGAGE WITH FIFTH THIRD BANK. Customer service is terrible. They do everything at the last minute leaving the home buyer no options but to give up large amounts of money to close the deal. They do not return phone calls and show up for appointments 1 hour and 15 minutes late. The stress they will put you through is not worth it. Look elsewhere for a mortgage.

What a joke you can't even give a person a call or 24 hours to get money in the bank when something goes though and I don't care if you charge fees as long as you pay my bill that goes through