JCPenney Positive Customer Service Ratings - page 3

I was there on Saturday and a young lady named Katrina was so very helpful to me. I was l looking for certain sizes abd she found them so quickly. She also rang me up and had such a beautiful smile tje whole time. Thank you.

I recentky visited your j c penny store at yhe highlands.I bought a bed in a bix and Jodi was so friendly and knew exactly what i was takking about .she even walked me to small appliances when we were done and help me find the keurig i was looking for ..your employees are amazing !

I wanted to tell you about a gal who helped me over the phone from Jc penny's in
San Bruno ca,
Her Name is Justine, she was absolutely wonderful, helpful, and friendly,
She was the best!
It was such a pleasure to work with,
Gail Brown

At the Batavia Store 2 employees need to be recognized for their friendliness and helpfulness. They went above and beyond in helping me find a pair of shoes that fit me properly. I am disabled and they
measured me, brought shoes and tried them on my feet. I left a happy customer! They were Lucille O. and Lisa !

Some people try rippi g the stores off by buying merchandise when the price is low and then wanting to return it when the price comes back up so they can make a few bucks off the store. Its sad that stores have to have strick policies on returns but if you just save you receict you wouldnt have any problems. Now how hard is that. I love shopping at jcpenney and I will continue to do so.

there is a saleman at the JC Penney in chesterfield twp MI named Fred. IM sorry i dont have his last name. Anyhow, hes helped me several times this past year and once again today and hes the nicest, patient kind saleman and he needs to be commended for his hard work for your store

We had wonderful service at two of your stores in Vermont. Kristine at the store in the Berlin Mall and Lee in St.Johnsbury were so kind and helpful. What great folks and thanks for employing such "stars."

I would just like to give credit where credit is due to a young lady by the name of Wendy N. I believe she is a supervisor for the women's Department at the Lima Ohio JCPenney store went way out of her way to help myself and my wife. Very lucky to have an employee like that.

I met this very nice lady in lingerie her name was Mrs Hall she was very friendly.She work in the Lynchburg Virginia store.I love the customer service she has .

JCPenneys is back. Recent order...great product...good price...prompt delivery... perfect packaging. Good job!

I shopped today (December 23rd) at JC Penney at Dadeland in Kendall. (Florida) I had a great experience. The prices were much better than expected and the service was great. What looked like a long line at the counter turned out to take less than five minutes to get out of there. In particular Yecilette was helpful in finding items and very pleasant, as was the young man at the counter. I don't know his name but my receipt says "Assoc: 0055."

I am writing to commend your associate at the Dayton Mall (Miamisburg, OH store) named Karen, who works in the jewelry department. She was extraordinarily helpful to me as I purchased both fashion and fine jewelry, showing immense patience with my many questions and displaying knowledge of products. Thank you for hiring employees of her quality, and I hope that you will commend her, as well!
Appreciatively,
Dr. Audrey R. Smith

This email comes in response to the excellent and unexpected service my wife and I received on the evening of 11/27/2015 from an associate named Wendy in store #2108. There was a high volume of customers in the cookware department when we arrived. In a reasonable period of time, Wendy inquired what we had in mind. We told her a cookware set. Instead of directing us to the items at hand, she accompanied us in search of a product that served our needs. Once assured that we found a product we liked, she excused herself to minister to the other customers. Her manner was most professional and conveyed a real concern. We purchased the set. Windy is a credit to your company.

I am a regular jcpenney customer for many years and satisfied with the service that I have received at the Danville Va. store I am also a customer of the JCPenney Salon. I have been a customer of Beverly Lipscomb for over 10 years now.She is an excellent stylist, my sisters also go to Beverly to get their hair done. When people ask who does my hair I say Beverly Lipscomb at JCPenney styling salon. Deborah

Iam from Corpus Christi an when to the rolling oak jc penny I want to buy the Queen bed on special, the only person who really an true care an help me was a Lady call Maggie,I rare comment but she deserves two thumbs up, award, thank you. BLACK CRD HOLDER MR.MICHEAL ROCHA

We shop at the mobile store, great job to nice young black man, who told me that he and his staff keep them up,Spectacular Job, I will be back to shop again★★★★, Chicago group of senior citizens. .

I shopped at your store in christiansburg VA and was helped by a woman named Billie. I lost my receipt so I could not put in a access code but really wanted to talk about my Experience with Billie. Before I approached he I observed her for a while because I also work in retail. I own my own successful chain of stores. She was very nice seemed to know where everything was that I was looking for. I originally just came in to buy a a couple of things but because she was so helpful I ended up spending 2 to 4 hundred dollars. She greeted me with a smile and even though she was very busy she stopped what she was doing to help me. Oh she isn't a manager she should be because she truly puts the customer first. I even offered her a manager job at one of my stores. I told her I would be back again to look for her. I normally don't shop JcPenny because like I said I have my own chain of retail stores but I have had friends tell me about her and the customer service she offers. She is a wonderful person and a valuable employee and if your not careful I might steal her from you. I hear that there is a new kholes coming to that mall soon and I know that you sometimes compete with them but I guarantee you that with people like her you would have no problem with kholes coming there because after all with me being in retail I do know that alot of selling is due to the customer service the customer receives. When I asked her if she would like to come work for me and be a manager she did tell me that she would love to be a manger and if she was never considered as being one there that she might takecne up on my offer but that she really did enjoy working at JcPenny. I think that you should reassess what ever her position is and maybe if you had room for another manager I would concider thinking about asking her. I observed for a few days and I know that's kind of creepy and I'm sorry but I really wish she would come work for me because I will give her the title she deserves. I really hope you legalize what you have with her expecially before its to late. She is a real value to your company and because of her I will refer friends and continue shopping there. I also know that there is no way that I am the only one that had said those things about Billie. I will also say that your store is entirely to hot and while I was in the there I also heard other customers complain about the heat.

I am very disappointed in the website. I was searching for a polo shirt with pickets and instead polos without pockets come up on the computer. With pockets was on the side of each entry. So I immediately thought that the polo shirt had pockets. When the item was picked up at Penney's, there were no pockets on any of the shirts. I am very dissappointed. I don't think I will ever order clothing items on jcp.com again.

Today I visited the store in bay plaza . I wanted to purchase 1 or 2 quilts & some curtains. With the sale going on I wasn't sure on price. I asked for the price scanner which they no longer have. I stood in line for a cashier to do price check. The cashier was taking care of a customer when she was finished she asked if I was purchasing I answered I wanted to the price. She then told me she has a customer waiting and told me to go to another register. That made no sense. & wasn't customer service at all. I decided to leave the store & make the purchase elsewhere. More training is needed. The service I received elsewhere was exceptional.

I am sending this letter to praise Associate Tanya C.#903 from the Valencia, CA store. I was shopping in the Northridge, CA store for dress slacks on Friday June 5th. I style I was shopping was not available in Northridge. An associate called the Valencia location and they were able to set aside the slacks for a Saturday pick up. I arrived at the Valencia store for purchase but the previous evenings associate set aside the wrong style and never had the style number I required. Associate Tanya C. #903 apologized for the error and called the Culver City store which was approx. 35 miles away and I had already traveled 16 miles out of my way for the wrong style. Tanya was able to have my slacks shipped to my local JCPenneys from Culver City. Tanya explained the situation of my inconvenience to the Culver City associate and they eliminated the $8.95 shipping charge. My many thanks to Tanya and her tenacious, confidant, calm, courteous, knowledgeable assistance which led to a pleasant outcome. Please do not let her slip out through your fingers. All your associates should follow her example. BRAVO!! Miss Tanya, in my opinion you deserve a wage increase. I have been known to be a difficult customer with little tolerance for incompetence. Once again thank you JCPennys for hiring and allowing Tanya to be an excellent sales Ambassador.

Respectfully, David B Rodriguez

To whom it may concern, on 2/22/15 my husband and I took my 14 old son to your men's suit department to buy him a suit for a wedding in Arizona he's going to in March. We walked into your men's suit dept. and there was one sales associate putting out dress shirts. He saw us but continued doing what he was doing. We looked around a bit but your associate continued ignoring us. So my husband approached him, explained what we needed and your associate just pointed to some blazers and said to look there. That type of costomer service is appalling. I've been in retail for over 30yrs. And I've never treated a customer that way. If you see a customer you approach them and ask how you can help. You walk them to we're they need to be, NEVER point and say look over there!! Needless to say Macy's got our business. Yes I paid more but we received excellent customer service and it was worth it.

Bought a dress for my mothers wedding. Paid about $70. Loved the dress, but I was broke so I returned it a week later without tags or anything and got a full refund!! Only wore it a couple of hours, but still they took it back. Thanks JCP!

Had GREAT service in the Women's dept. at the C.R. store. Thank you Linda and others who helped me with my jeans.

I order/purchase an item at the store to be delivered to the store for pickup. The reason I did this was to get the store sales prices instead of the online sale price; which saved me money. Sometime saving money is not always best. The item was suppose to be ready for pickup in 4 to seven business days. Since JCPenny is open 7 days a week, I assume they count the weekend. However, if the do or don't count the weekend, it has taken more than seven business days to get my item. As of this writing it has been 10 days and counting. At this point I am wondering if I will ever get my item.

carol at the dalles Oregon jcpenney was great and wonderful she helped us twice like taking two plaid shirts out to my great grand father who cant walk down stairs, she also helped me find a bed spread that was needed for my bedroom makeover anyway my point is that she helped us a lot with our shopping and she was extremely nice and helpful to me and my grandmother and the next time I go there I would like her to be the one that rings us up.