Kenmore Customer Service Complaints - page 4

Terrible delivery service. Very difficult to reach by phone. Off shore call centers with people who say "don't worry" but then screw everything up. I called for some simple product questions after the fact and they said I needed to buy and extended warranty for them to speak with me. Horrible. Never buy anything Sears or Kenmore again.

This Complaint is about ENDANGERING CONSUMERS' HEALTH by Kenmore Appliances; Sears Holdings Corporation. Kenmore Stainless Steel refrigerators/dishwashers begun covering with corrosion and rust all over AFTER ONE YEAR OF THE LIMITED WARRANTEE, or after the time when it is expired. This is NOT cosmetic! This WILL spread IN TIME OF OWNERSHIP and WILL SPREAD A Rust POISON OVER OUR FOOD STORRED IN THE FRIDGE, AS WELL AS OVER THE DISHES WE ARE WASHING WITH A RUSTY WATTER coming from rusty Kenmore Parts inside the dishwasher. Here is my case and complaints I submitted to the FTC, Better Business Bureau, NYS Attorney General/ Health, and I will NOT stop until a responsible entity brings this issue to justice for an action law suit in favor of many consumers who complaint against Kenmore RUSSTY STAIN-FULL APPLIANCECES. SEE THE FOLLOWING LINK WITH MANY CONSUMERS' COMPLAINTS (http://www.corporateofficeowl.com/Kenmore/Corporate%20Office)
My Case:
I bought a STAINLESS STEEL Kenmore Elite refrigerator during the summer 2017 at Sears, Rochester New York. (See http://www.searshometownstores.com/product/Kenmore-70413-276-cu-ft-French-Door-Refrigerator-Stainless-Steel?store=&preview=3976&isClearanceItem=F&utm_source=google&utm_medium=cpc&adpos=1o20&utm_campaign-SC%20Shopping&scid=scplp30742939&sc_intid=30742939&gclid=CjwKCAjwlovtBRBrEiwAG3XJ-7fc0rsbVfAkGPx6fTkme-iCVcpqBnO7ZkHsWgCdYWlMA8ev1HvbmxoCFJAQAvD_BwE) I paid $999 and the associate assured me this is the BEST refrigerator, I will be using for more than 10 years. Today, October 13,2019, or just two years later, MY STAINLESS STEEL KENMORE ELITE is COVERED with RUSTY SPOTS on the front of the fridge. No matter what product I use to clean the RUSTTY SPOTS, THEY DO NOT GO AWAY. On the contrary, the RUST is overtaking the entire front surface of my Kenmore refrigerator. I download a photo. I also bought a STAINLESS STEEL KENMORE Dishwasher with Third Rack in the SUMMER OF 2017. I paid $700. MY STAINLESS STEEL KENMORE dishwasher begun to COVER with RUSTY SPOTS on the front surface likewise my Kenmore refrigerator. (SEE https://www.sears.com/kenmore-elite-14573-24inch-built-in-dishwasher-stainless/p-02214573000P?rrec=true). The reason I bought Stainless Steel appliances is to be certain I will not be dealing with RUST! RUST will POISON MY FOOD in time I own Kenmore stainless steel appliances either in the fridge or passing a water in the dishwasher over my dishes from a rusty penetration of its parts. THE RUST WILL PENETRAITE INSIDE. THIS IS A HEALTH HAZARD AND AN ENORMOUS HEALTH CONCERN. SEARS MUST RETURN MY MONEY!!!! I WILL NEVER BUY SO CALLED FRAUDLY ADVERTIZED "KENMORE STAINLESS STEEL APPLIANCES". IT IS A FRAUD TO DECEIVE AND ADVERTIZE TO THE CONSUMER MASHINES, WHICH WILL ENDANGER THE HEALTH OF MILLIONS OF PEOPLE. KENMORE GUARANTEES THAT FOOD STORAGES IN THEIR STAINLESS STEAL APPLIANCES/ WASHING THE DISHES IS SAFE; THUS I DO BELIEVE I AM POISONED EVERY DAY WITH THE RUSTY INVASION OF KENMORE APPLIENCES OVER FOOD AND WASHING MY DISHES.

1) STOP PRODUCING THE STAINLESS STEAL REFIRDGERATORS/DISHWASHER - THEY ARE RUSTY STAINFULL
2) I WANT MY MONEY BACK OR $1,700, AS I DO NOT WISH MY HEALTH TO BE ENDANGERED.
3) ONCE I GET MY MONEY BACK, I WILL RETURN THE STAINFULL RUSTY REFRIGDERATOR AND DISHWASHER TO SEAR.
4) I HAVE PAID FOR THE INSTALATION OF MY KENMORE DISHWASHER $300. I WANT ONCE I BUY A NEW DISHWASHER, NOT STEINLESS STEEL BUT REGULAR SEARS TO INSTALL IT FOR FREE. Thank you for submitting your complaint with Business Consumer Alliance. You'll soon be receiving an email or letter from us informing you that we've processed your complaint. It will have a Complaint ID number to reference. One of our mediators may also contact you by phone or email if we need to get additional information from you regarding your complaint. Please check your email spam folders and do your best to get back to us as soon as possible so we can move forward with your complaint. https://www.checkbca.org/complaintconfirmation.aspx

My dryer stopped working on 6/22/2019. I still have 1 year manufacturers warranty. Called to report and was on hold for over 30 minutes!!!!!! tech came out A WEEK LATER.

Tech couldn't repair the dryer as the part needed was on BKO...After another week- no one called us to advise of status of part... Again on hold for 38 mintues and customer service couldn't tell me any info....

3 weeks later received part..

4th week tech comes out to "FIX' the dryer and then states, the piece the previous tech ordered was wrong!!!!!!!!!!

Now who the he** knows how long my dryer will get fixed!

MY first and last time EVER PURCHASING any KENMORE/SEARS brand!

******HORRIBLE HORRIBLE HORRIBLE SERVICE!*******

If you are going to include a 1 year warranty for your shi*** products- HONOR IT and make it easy for the customer!!!!!!!!

Audrey in customer service needs to be fired. Our sears was shutdown about two years ago like most. So call customer service about a water heater purchased in 2016 a 50 gal. Well the element went out fixed that then find that the tank actually has a leak!!!! Really so call customer service again and this time get a Audrey, yes as you would think a little mad. So I am talking with her and explain had to wait almost two weeks for a repair guy to fix the element because sears does not have techs close to us anymore. I raised my voice because yes how much longer without hot water right because no tech close. Audrey decides to yell back at me that she will not take this and seats dead silent on the phone after about two minutes I ask if she is still there? Well are you going to work with me I will talk to you. REALLY!!!!! ok see how you would be after two weeks without hot water. Audrey still being on the phone in customer service tells you I was not threatening or language getting offensive. I asked to be transferred to a manager and she said yes I can do that! Instead I get redirected and yes I will find a way to make sure her superiors find out about this!!!!

DO NOT buy anything from SEARS. They are going out of business for a reason. Customer Service is the worst ever.

I purchased a refrigerator less than 2 years ago, it stopped getting cold. Made a service call, technician came out 5 days later, told me nothing was wrong. Went out and restocked food. Woke up this morning, water everywhere. Sears tells me I have to wait another 5 days for a technician. Called Corporate, which is not corporate, just a call center with Rude people on the phone. I was actually hung up on more than once. I am not exaggerating, I have spoken with 20 different people. My issue is unresolved. My husband is ill and they want us to live without a refrigerator for an additional 5 days, after THEIR technician told me nothing was wrong. I have solicited the services of the Department of Aging, we are elderly and this is just unacceptable. They took our money told us nothing was wrong and now the wont make it right for another 5 days. I have no faith. This is the worst experience that I have ever had with a major appliance, and I have been around for a long time. DO NOT BUY ANYTHING FROM SEARS. Let them go on OUT of business because they don't know how to treat their number one asset...THE CUSTOMER. That is why they will NOT survive. And I don't want people to lose their jobs, but with the customer service I have received it's hard to even care!

My name is Callie Williams and I purchase a Kenmore Elite Top-Loading Automatic Washer, Model 796.3151#21# in 2013. The technician came to my home today May 9, 2013 to give me an estimate of the repair to fix the washing machine.

He told me it would cost $539.00 to do the repair. I have only had the washing machine not even 6 yrs and the clutch have gone out. I only use it for normal washing. This washing machine should not have this type of issue. I have always trusted Sears appliances since I was 17 yrs old and bought my first TV. I just can't believe I would have to pay $119.00 for the estimate and $539.00 for the parts and labor. When I purchase this washing machine the salesperson stated this was an excellent washing machine and I believed him. Now after six years I need this kind of repair. Please help! Thanking you in advance.



Sincerely,



Callie Williams

41 Bowman Court

San Francisco, CA 94124

(415) 285-6696

New refrig less than 1 year old and cannot get service for over 3 weeks. Lost all the food in refrig and that's not covered under warranty . Have had to spend a fortune. No one will call you back.

I bought a Kenmore Elite Refrigerator from Sears on November 21, 2018. One morning we wake up the refrigerator isn't working. The bottom freezer is completely thawed, ice maker not working, etc. So we had to immediately throw everything away and clean the fridge out. I called Sears Repair they couldn't make it out to check it until a couple of days later. I scheduled the earliest appointment they had. When the repair arrives the fridge is working. Because the fridge is working the Tech says he can't check anything because the fridge is working. He says call us again if you need us. I said, okay thanks. This was on 1/5/2019. Then, on the morning of 1/20/2019 which is a Sunday we get up REFRIGERATOR is not working again. I called Sears again to schedule a repair. They tell me the earliest appointment available is 1/22/2019. I wasn't very happy , I said fine I will take it. On the day of 1/22/2019 when the Tech arrives the Fridge is working again. So, nothing can be done by the Tech again. I call Sears to discuss this issue with them and they tell nothing can be done. I will just have to schedule a Repair Service to come and check it. Also they tell the Lady tells me there isn't anything they can do about all of my FOOD I'VE LOST!!! So the next day, which is a Monday morning, my daughter calls me at work and tells me the FRIDGE IS OUT AGAIN!! So I called Sears AGAIN for the THIRD TIME and of course they schedule an appointment for 1/25/2019. So this time when the Tech gets to my house he is finally able to check the Fridge and he tells me it;s the COMPUTER BOARD. He said he would have to order the part which would take 3-4 days but, he wouldn't be able to install it until FEBRUARY 4TH. I simply thought this situation would have been handled differently. This a Brand New Refrigerator I've had only 2 months with this kind of trouble and this is the kind of customer service I received. No Compensation, I've lost over $300.00 in food, having to ice because we don't have ice maker because my brand new fridge is working, and I can't use my Refrigerator that I'm paying over $2500.00 for. There is SOMETHING VERY WRONG HERE!!! Oh, I'm sorry, I was compensated 25,000 Sears points($20.00) I can't replace my food with this!!

1 1/2 year old Kenmore Elite Refrigerator stopped working about Nov 28th.
It is now Dec 11 & repairman said it is a bad compressor. (It's only one & half years old.) Since compressor not in stock, we have to wait until Dec 20 to get it repaired. So, almost one month for repairs on fairly new refrigerator. NOT ACCEPTABLE customer service. Hire more workers or make a better product. I should have bought from Home Depot or Lowes.

Why don't you try dealing with customer complaints instead of having your so called "customer service" make an appointment for repair!! New appliances should not need major parts replacements!! Kenmore use to be a trusted name, which instilled customer confidence. Why don't you rethink the way you do business. Thoroughly disappointed with my experience, you need to rethink how you treat existing customers or Kenmore will be in the same boat as Sears financially! Sears and Kenmore do not have my business any longer!!

Absolutely terrible experience with our 1.5 year old dishwasher. 3 techs cannot identify why it isn't working. Getting the run around from Kenmore corporate. It's been nearly 3 months, 4 repair visits (with different diagnoses each time), and still no resolution. Never ever buy a Kenmore appliance. Total waste of money and completely aggravating. My fault for giving them a second chance after our Kenmore refrigerator broke after a year and a half back in 2013. Lesson finally learned, the hard way.

I purchased a Kenmore stove for my mom on May 19 online Delivery was scheduled for June 2nd. They claimed that they came and were ringing the doorbell for 20 minutes, (all lies) both me and my mother were home waiting for her stove. We called them at 11:47 am to inquire on the delivery and that is when we were told that they had already came out. We rescheduled for Sat June 9th, delivery time was from 8 am- 12 noon. I received both an email and a call the day before confirming the delivery. I called them Saturday at 8 am to ensure that they were coming out to deliver. I called again at 10:38 am as it was crucial that my mother to her stove. She had been without a stove for abt 3 weeks. They assured they were coming. I called a 3rd time at 11:56 and was placed on hold for abt 15 minutes and was told they were running behind but that someone would be here. I called at 1:45 was placed on hold for abt 20 minutes, representative came back on the line and said they disconnected her call but she would call them back and rather place me on hold again, she would be calling me back. she called me back at 2:35 pm and told me I just spoke to them and your house is next, they should be calling you in abt 30 min.I waited until 4 pm and called again, this time I was told there is a note the system that your item is missing. By this time I was pissed and asked to peak to a supervisor. I called in to work to wait for the stove as I was assured all DAY that they were delivering that day and as I stated already it was crucial that my mother got her stove ASAP. So notably did she not get her stove, I also lost money by calling in to work to wait fort.After asking for a supervisor, Representative Ayona asked what do you need my supervisor for, I told her I need a supervisor, she said I am trying to explain to you. I Interrupted her and said to her" if you wanted to explain something to me you and everyone else would of told me that the item was missing instead of telling me it would be delivered"!She placed me on hold and after another 20 minutes comes back on the line and tells me there is no supervisor available. She placed me on hold again and came back after another 15 minutes with Colton on the line whom was just another CSR. He took my infant said he did not know when a supervisor would be there but. someone would call me back, this was Saturday and it is now Monday and still no call.! by far THE WORST EXPERIENCE/CUSTOMER SERVICE EVER!!!!!!!!!!When I called Home Depot was told by a manager that the delivery company is a thirdparty that the manufacturer hires and that this has always been an issue. So apparently they are aware of the issue and just don't give a crap. I will not be purchasing no more KENMORE appliances as long as they have the same Delivery company delivering forth.

*******Called yesterday to cancel my order and the rep asked what is the reason that your cancelling, I laughed and told him to just cancel. I told him I wanted Corporates info and said that he was with corporate and that he would be submitting complaint for me. I asked someone would call me or send me letter acknowledging that my complaint was filed and he said he did not know. Stayed on the linnet take survey , this rep Neve hung up the line and instead transferred ,e back into the queue UNBELIEVABLE

Please share!
BUYER BEWARE!!!!!!!!!!!!!
On 06/29/2016, my husband and I purchased a Sears Kenmore Elite refrigerator. At this time, we purchased a Sears protection agreement on this appliance,
increasing the cost of our purchase by $799.99. We had the refrigerator serviced at the one-year mark, where we voiced concerns that the appliance was not cooling properly. The technician assured us that it was functioning
appropriately. On May 4, 2018, we called for a repair. The first available
repair date was May 10. A technician arrived and diagnosed a leaking coolant
coil. These parts were ordered and another repair date set for May 18. The new coil was installed; however, the refrigerator was still not working. This
technician said that the appliance needed a new compressor. The compressor was ordered and yet another repair date set for May 24. We received a call stating that the repair could not be done as planned, so they left a message rescheduling for May 31. While all of the other dates around this date were something my husband or I could work around, we absolutely could not be available on May 31. I called, in a failed and very frustrating attempt to reschedule, and the best I was given was today's date of June 5. No one can change that & they had the nerve to tell me that they rescheduled from May 31 FOR MY CONVENIENCE! Please note that this is now FOUR AND A HALF WEEKS without a working refrigerator!!!!!! Today the technician arrived and worked on the appliance for 2 hours before he told us that the wrong compressor had been ordered and delivered. Any guesses to the next date of repair? June 18. SEVEN AND A HALF WEEKS WITHOUT A WORKING REFRIGERATOR! This is unbelievable! We have lost several hundreds of dollars of food, had to spend extra hundreds of dollars eating out for this long. My kids have no milk for their cereal. Sandwich options are peanut butter and '¦'¦. Oh wait just peanut butter.

Additional insult would be the many incompetent people we have dealt with over the phone. My husband filled out a review of the service visit and received a phone call telling us to call 1-800-927-7836 extension 5 with case number 5761129. I called that number today and after extension 5 reverting me back to the previous 1-4 options, I picked option 3 spoke with Cynthia who transferred me to Izetto who was going to transfer me to a benefit department but came back to tell me that I was calling the wrong number and gave me 1-888-828-4208 where I spoke with Cathy who offered to get "the executives" on the line and placed me on hold for 10 minutes before the call was disconnected. So, I called back where I had to repeat the story to June who transferred me to Vera, who transferred me to Addie who transferred me to Samuel. Now, of all of these people, none of them had the power to help'!! Samuel was the nicest of them all, and really, I can't blame these poor people for working for such a poor excuse of a company that they cannot even take care of the customers who they have royally screwed over! This is a grand total of 7 different people I have spoken with just today.

What the heck Sears??????? Is it too much to ask to only speak to ONE person that actually has the power to make this right??????? Its not like we went and bought the cheap $600 refrigerator, we bought the $2299.99 plus paid the extra $799.99 for the Sears Protection plan, plus we have a friken Sears Home Warranty that also covers this refrigerator that has FAILED in less than 2 years! Less than 2 Years! My husband and I have made multiple phone calls to Sears, only to be disconnected and transferred to other people all of which are unable/unwilling to do anything!

They have sent me the wrong items and because I ordered on March 2017 and did not open until April 2018 will not stand good on items. I ordered a Kenmore product got a whirlpool item that is not adaptable to my unit. Now I am out over $600.00 all I want is a Kenmore cook top to replace on my cook top. This is awful The unit I have is still in the sealed wrapper and they will not exchange

Brought My Kenmore elite refrigerator from sears and after 18 months it stopped working. contacted my warranty company; they contacted sears and told them to fix it because all of the parts broken were factory parts. Sears technician put in a new censer and compressor then the warranty company installed a new motherboard. After all that the refrigerator still don't work! Seriously??? Paid $2500 for a refrigerator that lasted 18 months. I've been without a refrigerator now for 2 month! My husband and I brought all of our Kenmore appliances from sears for the last 30 years but after this, NO MORE!!!! I will never buy another Kenmore appliance and I will definitely not purchase anything from Sears again!!!!!!

RE: Kenmore Refrigerator Make: 253.734941D
Purchased: June 2017 at Sears in DuBois, PA.

To Whom It May Concern,

In June 2017, my husband and I purchased new Kenmore appliances after our house burned down. We bought a washer/dryer and stove/refrigerator. To this point, we are very happy w/our washer, dryer and stove. However, the icemaker in the refrigerator is and has been a problem. When the first refrigerator was delivered, the icemaker did not work. After a repairman spent quite a bit of time working on it, it still would not make ice, so Sears replaced the refrigerator with the same make/model. The second refrigerator icemaker worked for approximately 6 months and stopped working the last weekend in January 2018. On February 2, 2018, two repairmen came and worked on the icemaker. On Monday, February 5, 2018, we had a total of 15 pieces of ice. I called repair. On Friday, February 9, 2018, yet another repairman came and worked on the icemaker, by Monday, February 12, we probably had 30 pieces of ice, then on Tuesday, February 13, the icemaker quit working again. I called this morning, February 14, 2018, and have repair scheduled for Monday, February 26th. This is unacceptable! I should not have to wait 12 days to have this issue addressed again!!

I am extremely upset! My husband was diagnosed with throat cancer in December. After daily radiation treatments, he can barely swallow and needs smoothies several times a day to eat. I've had to purchase ice in order to feed him. Ice is inexpensive; however, I do not feel we should have to purchase ice when we have a new refrigerator that should make ice!! If you can even imagine the pain my husband is experiencing, you would understand the need for ICE.

I'm gathering from the various repairmen who have been here to repair the icemaker that this model is faulty and has been for quite some time. The water is freezing before it can get into the icemaker. I've repeatedly heard that there have been many complaints w/this very same problem in this make/model. I've heard "they keep trying different ways to fix it, but cannot figure it out." Not sure who "they" are but I feel "they" need to get this problem addressed or replace the refrigerator with a make/model that works!!

Can someone please help us?

Sincerely,

Don and Vicki Bundy

C: Better Business Bureau

Hello, Our refrigerator completely stopped working on December 27th. We are being told that they cannot get to us until Friday, January 5th. We purchased this Kenmore in August of 2016, so it's only been 16 months. This doesn't seem like good customer service to us. All of our appliances are Kenmore. I have family that works at Lowes and they tell me that Lowes just picked up Kenmore. Can you help get someone here before Friday?

I am so sorry to say I am separating from Sears after 50 years. I bought a microwave not quite a year ago and have to replace it. The paint has peeled away from the bottom where the turntable goes around and also from the top.
No one is never available to talk with when you call,you are put on hold and are forgotten, so as of today I will be buying other products that is not sold by sears. ( I now understand why there is talk about Sears closing) All the reviews are unfavorable and for that I feel bad because Sears has always been a respected company. Oh,well all good things come to an end.

I purchased a glass top oven range from the Sears outlet store in Santa Ana Ca. on 11/30/17, The Oven was delivered on 12/4/17 and has never worked properly, the oven nor the stove gets hot enough to cook. The store will Not exchange it without a physical letter from a tec. The service call has been reschedule twice. This was a gift for an 86 year mother in law who now has not been able to cook for 10 DAYs and counting now. The next Scheduled service appointment is on 12/22/17 which mean no cooking for Christmas????? Please Help ALWAYS BOUHGT KENMORE BEFORE., This is not cool. Thanks Michael Meloni

I have purchased a Kenmore washer and dryer from Sears 4/2017. I will never do business with either one of them again. The dryer fan has already been replaced and the washer even on deep fill actually fills up a inch from bottom. These customer service agents Sears hires along with their repairman are the most useless workers I have ever met! I have asked for Kenmore's # 3 different calls and what do you think they give me?? SEARS!!!! I will be sharing my story with everyone I know and meet. Lets don't forget my social media accounts!! Shame on you and your company for wasting my time and money!! EVEN the verification letters at the bottom are unreadable!!WTF!!!

We have always bought from sears when we need a new appliance. This ENDS today. We will NEVER Again buy a sears product. We are cancelling our credit card! OUr refrigerator is under warranty. Its only six months old and its broken. I called for warranty service and they can't come out for a WEEK!!!! Their warranty servise is USELESS. They will not reimburse me for a repair I make on my own, nor p[ay for the freezer full of spoiled food. Sears obviously does not care for their customers and doesnt care if they go out of business. SEARS STINKS like my SPOILED FOOD

My daughter has a kenmore elite double oven gas range purchased 2008. the double oven quit working and she had a tech. from Kenmore out and he said the circuit board went out because the steam from the range top when cooking caused it to go bad. To me this is poor product design. It will cost her over 400$ to fix it which to me the cost should be covered by Kenmore. The tech said this was a problem with this stove design. This stove cost almost 1800$. This is so unfair. You need to fix this problem.

"I purchased a Kenmore Stainless Steel refrigerator in April, 2017. I've noticed that the freezer door has "pitted" and corrosion and rust all over. Also noticed that the freezer doors finish is different to the touch in comparison to the refrigerator door. Everything appeared to look good when it was delivered, but now I'm noticing these imperfections. A tech came to the house and agreed upon inspection that it is rust, but Sear is not going to do anything regarding the situation. He then gave me a number to call and said I should keep calling. I did, but was told that there is nothing they can do, and they gave me other numbers to call. I have called every number that was given to me and keep getting directed to another department within customer solutions. Sears and Kenmore say "sorry, it is cosmetic and we don't cover that.. I'm not asking for a new fridge, I am requesting them to just replace the freezer door. My fear is that this may spread. I was told I could PURCHASE another freeze door. I feel this is unacceptable. I really need help with Sear to make this wrong a right. Thanks!

Sears and Kenmore are the most unscrupulous crooks you can find. I made a purchase from a Sears outlet in Florida in 2014 and since 2015 to date the refrigerator has had a series of problems and repairs. The phone calls kept going around in circles and issues remained unresolved. Bear in mind that I purchased extra warranty. I was not allowed to talk to a manager and the "supervisor" Judy claimed she was the highest point of contact. Its simply appalling when a company like this who embarks and prides themselves on customer service provides such poor and substandard. A total rip off. Begs you to question why their sales performance is bad and so many of their stores have closed. My personal advise "RUN" when you see a Sears or Kenmore store/product

I remodeled our kitchen in 2013 and bought new kenmore dishwasher. It started leaking in 2016 and the service man said it was the pump and it would run 290+ dollars. If Sears had quality products this would have not happened in just 3 years. Am currently looking for a new dishwasher and will never buy from Sears again.