MajicJack Customer Service Complaints - page 4

I am very unhappy about trying to renew my magic jack plus.I am now using my own pay as you go credit card and for some reason when I try to renew my magic jack plus on line.It is not accepting my credit card.My magic jack Please help me renew my magic jack plus for one year.Thank you.Rick Hartley.

MagicJack has been harassing me on my cell phone. They call me 8 to 15 times a day, when I pick up they hang up. The number they are calling me from is 209 233 8864. I know that's a CA phone # but home office in Florida. I'm contacting the Attorney General next out of Florida. I have never heard of Magic Jack

This morning I cahtted with a live agent Jethro was his name. My issue is that I have no dial tone on my phone. People tell me when they call my number 9194007445 that it goes directly to voicemail. So a connection is made but why no dial tone. Please help me with this it has been going on for over a month now. Thank you kindly.

My Magic Jack Plus is not working, no lights on and tried another power supply and tried using it on the computer and still nothing. I have the Five Year Platinum Preferred Plan with a free replacement.



What do I have to do to get a replacement?




Order Shipping Information



Customer Name: GENE CRESCENZI

When I register my magic jack on 1/28/13 I paid the fee for 5 years and now I have to paid again.

hi, my magicjackplus got hit by a power surge. i tried the jack ,plugged in to the computer without the power plug already. nothing works.the 2 exterior lights on the jackk will light when the unit is plgged into the computer only. please let me know what i can do ?

I am a Canadian customer. I love America and Americans.
What I hate is the scam artists that come out of America.
MAGIC JACK seems to be yet another American scam artist company, with no phone nos., contact email info etc...
They send emails out from a "NO REPLY" service to their customers announcing a 33% increase in yearly rates, for no apparent reason other than because they can.
We in Canada need to stop buying American crap or is it Chinese crap, from America?
Just another disappointment from south of the border.

Jacksonville, Florida 11 June 2014

Dear Sir/Madam,

I am on vacation in Florida for two weeks and would like to Re-new my plan for 5 years. I do
not have my Majic Jack telephone number with me and I am unable to Re-new, I think. My name is Mr. Aubrey M. Norris and my MJ number starts with a 407 number. Can you please send me my MJ telephone number so that I can Re-New. My MJ telephone is back at my home in Thailand and I will
return there on 22-23 June 2014.
Thank You. EMAIL: [email protected] (I think the 5 year plan is $107.53 and I would like to sign up for it.)

If you try to port out you will have a battle they will try to retain your number. The only answer is a complaint to the FCC.

the chat service is very bad , i bought magic jack and saved money , but i will buy a lot of medecines with this money due to bad service and very bad customer service they really know how to make u angry and increase ur blood pressure , its really a bad idea to buy the magic jack

the live chat option is not the best....waiting for a very long time....very frustrating

Dear customer service rep, for the past week I have not had any service from my phone number, no out going, no in-coming calls. To the best of my knowledge my account has been upgraded and my phone number renewed. The number is. Is there a problem with magic jack at this time.? Awaiting your prompt and favourable response. Thanks.

this is a phone company with no phone nummer???that should say it all

I have paid for 5 years you have charge my credit card already but I am still getting answering machine to renew your majic jack contract. Please fix line .

its been two weeks since i have renew my service and still i am unable to make calls.yes i have paid with my credit card.my phone pls do something.

Hi My order were placed on 5/18/14. TS4162039 were placed in error on old magic-jack account that is no longer in use. Whilst TS4162540 was place on magic plus account. In light of this i will like a full refund for order TS4162039 as that old magic jack has been destroyed. Thanks much and please notify me of cancellation

As a owner of the MagicJack Plus, I paid for renewal as shown below.



You processed the payment against an older model of Magic Jack that I had, silver(?). The silver modem was thrown away when I upgraded to plus.

I upgraded to Plus, serial and would appreciate if you would put the credit in the proper account.



After being on your support chat line, a person of supervision named Abraham told me he could not make the adjustment. He said he would credit me back the $32.29 and then I could charge again. He never gave me the credit.



I have paid for a service and I am not receiving the service. Will you honor our contract?

Please refund me or get the Magicjack plus service working.

It has been a little over a year, and my magic Jack plus has stopped working. We tried it on another computer, but it still does not work. I have an account with magic Jack plus, and need to replace for another one. Is there warranty for this and can I get another one online like before to replace the faulty one? I thank you in advance and hope to hear from you soon.

I Cannot Get Live Help Most Of The Time And It Has Been For The Same Problem That I Managed To Have Reyme I Thought Settled On April 30 And Then Several Days Ago I Spoke On Line With A Girl And It Still Says With A Length Message That My Magic Jack Soon Expires And It Is Good Until 7/20/18. As I Have A 91 Year Old Mother I Do Not Need To Wait For A Lenghty Message If I Call 911 Thank You

My business, which is not a Magic Jack customer, gets blind calls from your empty phone numbers upward of six times a day. Since it is absolutely impossible to get ahold of a human (despite your recorded assurances that you do actually have business hours) this is my warning. I will start reporting magic jack to the BBB every single time I get a blind call from you. Six times a day? Sure! Ten times!! No problem! What you are doing is tying up my business phone line for absolutely no reason at all. Our number is Please block our number from your lists, do not ever call us again.

Very Confusing!!!im 85 Years Old.i Come From A Time Of Decent Honorable People.i Live By Myself With A Little Pension.i Bought A Majicjack And Upgraded To The Plus.it Never Worked Without A Computer.im Too Sick With Life Thretaning Episodes That Result In Emergency And Stays In Hospital So Never Got Around To Complaining.then I Paid For A 5 Year Advance.now The Device Dosent Work At All.trying To Make Out A Complaint To A Cheap Fly By Nite Company Is Impossible.solomon Olin At .ill Try To File Re Senior Abuse.

Omg I Called Repeatedly To See If Anyone Could Or Would Answer One Simple Question (can Someone Simply Tell Me If Magic Jack Plus Will Allow Me To Use A Fax Machine) 6 Out Of 6 Operators Were Apparently Foreigners With Such Heavy Accents It Was All But Impossible To Comprehend What They Were Trying To Speak In English ,& Refused To Answer Any Question With Out My E-mail & Basically My Life History When I Asked Politely To A Supervisor I Was Told They First Neede A Reason Why I Said Maybe I Could Get My Question Answerd That Route And Was Hung Up On Instead

I was put on hold and never received help.



You are now chatting with 'Maribeth'




Maribeth: Hello, how may I help you?



Renaldo Collins: Hello



Renaldo Collins: my majis seem to have stopped working



Maribeth: Thank you for addressing your concern. I am more than willing to assist you with that today.



Renaldo Collins: it has no light on it as before






Maribeth: Thank you.



Maribeth: May I know where is the magicJack device currently plugged in?



Renaldo Collins: right now it's not, but I can plug it back in, if you wish?



Maribeth: Please do not, Renaldo.



Maribeth: I will be doing a quick reset here in our end to refresh your magicJack account. Please unplug your device.





Renaldo Collins: ok, it's plugged back in



Maribeth: Thank you.



Maribeth: Please try a test call and see if it works.





Renaldo Collins: my phone displays no line



Maribeth: Please unplug your magicJack and plug it back in after 20 seconds.





Renaldo Collins: ok, I unplugged and waited 30 seconds



Renaldo Collins: still getting no line



Maribeth: Thank you.



Maribeth: May I know where is the magicJack device currently plugged in?



Renaldo Collins: in a power strip



Maribeth: Do you see a solid blue light on your device?





Renaldo Collins: no



Maribeth: Please try using a different power adapter in your device.



Maribeth: Do you have an iPhone charger? If yes, please try to use it instead of the magicJack adapter so that we can locate the real issue.



Renaldo Collins: I have already tried different power strips and power sources, to no avail



Maribeth: Please try to reset your telephone setup by unplugging it and plugging it back in after 5 seconds.



Renaldo Collins: Ok, I waited 10sec, still getting no line message



Maribeth: Okay. Let me forward you to one of my supervisors who can address more about the issue for you.





Maribeth: One moment please...



Maribeth: Please hold, I am transferring you to a senior agent.



Please wait while I transfer the chat to the best suited site operator.



You are now chatting with 'Maryjane'



Your Issue ID for this chat is

Maryjane: Hello. My name is Mary Jane. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.



Renaldo Collins: ok



Maryjane: Thank you for patiently waiting.



Maryjane: May I know where did you plug in the device?



Renaldo Collins: in a power strip



Renaldo Collins: that has power



Renaldo Collins: I have checked and verified



Maryjane: Okay



Maryjane: Is the blue light solid or blinking?



Renaldo Collins: flashing



Maryjane: Okay



Maryjane: Do you have other power adapter to try with?



Renaldo Collins: yes



Maryjane: Please try it.



Renaldo Collins: well, what do you mean power adapter, like power strip or outlet?



Maryjane: Let me know if it makes a difference.



Maryjane: Yes



Maryjane: You can try the power adapter of your cellphone.



Renaldo Collins: ok, I plugged it directly to wall outlet, no change



Maryjane: Did you use another power adapter?



Renaldo Collins: what do you mean power adapter?



Maryjane: Okay



Maryjane: The adapter that comes along with magicJack.



Renaldo Collins: It's only came with one power adapter



Maryjane: Yes



Maryjane: You can use other power adapter.



Maryjane: Do you have it?



Renaldo Collins: I don't have another power adapter to try



Maryjane: Okay



Maryjane: How about an adapter of your cellphone?



Renaldo Collins: ahh maybe let me check



Maryjane: Please do



Renaldo Collins: ok, now the blue light is solid



Maryjane: Good



Maryjane: Do you have a dial tone now?



Renaldo Collins: no, phone still say's noline



Renaldo Collins: no transmit and receive light either



Maryjane: Okay



Maryjane: Do you see the dial pad on your screen and does it display "Stock Symbol: CALL"?



Renaldo Collins: Im sorry, but I don't understand the question



Renaldo Collins: on the phone display?



Maryjane: Yes



Renaldo Collins: no



Maryjane: Okay



Maryjane: We have to reset your Device Manager drivers. Please perform the following steps. Are you ready?





Renaldo Collins: yes



Maryjane: Click on Desktop in your Computer

Go to Settings

Click on Control Panel

Scroll UP

Did you see View by: in the upper right of the page?



Renaldo Collins: yes



Renaldo Collins: before we get started I have a question



Maryjane: Set it to SMALL ICONS

Did you see Device Manager now?





Renaldo Collins: yes



Maryjane: At Device Manager window, click + to the left of Disk drives. (Do you see YMAX MagicJack USB Device or Tigerjet Harddisk USB Device?)





Renaldo Collins: i have question first



Maryjane: Sure



Renaldo Collins: i updated my PC to windows 7 a fews weeks ago, would that cause this problem?



Maryjane: That is possible



Maryjane: We will check on it.



Renaldo Collins: would i have to reload magic jack on new OS



Maryjane: Not necessarily



Maryjane: magicJack works with Wiondows 7.



Renaldo Collins: ok im in device manage



Maryjane: Okay



Maryjane: At Device Manager window, click + to the left of Disk drives. (Do you see YMAX MagicJack USB Device or Tigerjet Harddisk USB Device?)





Renaldo Collins: no



Maryjane: Click + to the left of DVD/CD drives. (Do you see YMAX MagicJack USB Device or TigerJet CD-ROM USB Device?)



Renaldo Collins: no



Renaldo Collins: should i reinstall driver from majic jack device?



Maryjane: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.



Renaldo Collins: ok



Maryjane: One moment please...



Please wait while I transfer the chat to the best suited site operator.

I purchased MJ in Oct. 2013 for one year and a free month try out. After six months my MJ was canceled. When I got on the "chat" post I was told that my 6 month free trial was over. I explained to them that I paid over $60.00 (online) for MJ and a free months trial service. Of course, I could have bought it locally for $49.99. After getting no where with "Chat," I got online and see that MJ is advertising MJ for 6 months free. Apparently they are including everyone in the latest offer even though I paid for one year and paid extra to get the free month trial. And I just called Radio Shack and the ones they sold, prior to this 6 month free deal, the one year is included with the purchase of MJ device. I hope MJ checks these complaints to better serve those who have made this company wealthy and continue to do so. God Bless! Dr. Gary

I upgraded my magic jack and it does not work...I can not received call but I can call out. Talk to customer service thru chat and told me that I have to order a new service since the order went to the old device, that they can not transfer the service from old one to the new one. What a rip off !!!!