PokerStars Customer Service Complaints - page 3

One of the worst customer services I've ever dealt with. It takes nearly a week to get any response (if they even respond at all) and they have no telephone number to reach them! My account has been frozen for months for reasons beyond my control and pokerstars makes it a nightmare to try and rectify it.

purchased 270 mil chips 49.99 9/4/17 hve not received chips

Downloaded pokerstars 3 days ago now cannot get into my account something wrong my e-mail.now what went wrong.only have 1 t/y John Carter

I have tried and tried to contact pokerstars and I don't get a response, ove tried the "reset password" but dont get an email, ive also emailed them and no response despite the "24 7 support" hmmm yea whatever, i now just want my funds withdrawn because I dont trust them. Have other people actually had a response from pokerstars?

Pokerstars Ripping People Off! What Kind Of System Don't Have Contact Number And Sells Chips???????????? Any Business (money-wise) Used , Have A Customer Service Number! Is The Us Government Colliding With Pokerstars ? Under Table Money Seems Like! How Can Pokerstars Get By , Selling Chips, Without A Number????????? Is This Lawful??????

I can't withreaw cash ( cashout ) pockerstar request copy of my ID to complete full verification witch i have send many time copy of my ID but nothing hapen yet !!! I have this problem about 25 day not fix yet pfffff,
i reccive yesterday night e-mail said the document accepted and my star account been verified .i go to withdreaw to try to cash out is not work they ask me agan a coppy of my ID! !!! Realy I am not happy.pokerstar is big bank deserve to be robet.

I have launched a complaint in pokerstars 30 hours back (sent email still they have not replied. Pokerstars support suck, they just want the client to deposit their support has become pathetic now days.

disgusting you don't have live support. It seems that all you want is money if one has a question to one of your give away's which is closing shortly obviously its not going to happen.

very disappointed player

Can't connect. To site I've been playing for years used to play two games on the same screen the 10 to. 1000 and 800000 to start my wife missed the the site now I can only get the 10to1000 need help help

i have been a member of poker stars for a few years now and sadly your site has just made it too difficult for the average person to understand half the crap your site is offering.... i just found out 888 poker and it is ALOT easier to understand and connect with out any PROBLEMS.i won't be dealing with you guys anymore, you can also stop saying you the TOP poker site in the world!! that will change very soon as your site has become a sesspool...

I've played hold em my entire life, I played your games for over a month now, and haven't won 1 hand, the odds of that are astronomical, your games are phony, I won't play them again

Hi



This I have played for years but your connection is so bad updates nor ability to play is impossible.

Also Omaha 1000 is not available?



TY

Lloyd Dicken

I want to speak to a human being but no number any were

I have been unable to connect for over a month. I have written many emails and get no response. I send a network status report daily and get no response.

i put a lot of money to poker stars and the never give anything back to me! i have proofs whoever want to see! the are steeling our money! i never win anything! 1 year now i played 2000 euro and the return 200 euro! in all games! also in poker spin and go if the want to keep the money i never have a good combination! i am sure that i am not only one! i have a friend who plays and always the give him bonus (100 euro....50...200)! so the take money from us an give to others!

I need to speak to someone on the phone in customer service

Call me immediately ive been playing pk for years i was sick andcoming and my app wont let me come in im so mad call me. Ow call me now please call me rivht now please i always love pk but ill bave to go elsewhere please call im waiting now now ty

Hello

Where can I complaint about pokerstars? I have tried to send them a video to show them there was a problem with a gme i was playing, money didnt show in my balance, but they say they cannot receive video files and to send them prtscreens, which is impossible to show like this.
Anyone has an idea who can I address to?

Thanks

Hi my name is lee rudland my screen I have been playing black jack and winning and the money has not been going into my money account???? Played the last game of 10 dollars won with 21 so I should of won 10 + 15 dollars and my account was not credited?? And lots more before that. Please could u look into this as I am not happy think you.

pokerstars is ridiculous how often you get on the river!

I sat down with a deck of cards for a day dealing holdem hands and did not get over by the river nearly as often as on pokerstars!

For some reason even if I full service your system keeps crashing and it doesn't just happen to me when I just played it lagged and I lost all of my chips while waiting for it to connect and this has happened so many times I had to say something especially when u pay for it

my eperience with pokerstar is not good at all. at the begining it was ok but noe they just take your money no matter what hand u play,
regret for downloading it

Hi my name is dario cammarasana !
Very poor service .... I had problem with cash out ( I never had problem with deposit ) , when I spend money on website everything going beautifully but once you have to get your money back problems are present ... Security service asking you for documents which you never provide them before ( why they didn't ask when I was make a deposit ??) once you sent all documentation ... They locked your account for investigations ( why ? All document and paper provided are completely fine !)
my opinion is then instead of calling security office suppose to be call PROFIT CONTROL OFFICE !
SHAME
Ps there is no phone number where you can call and nobody try to set up your problem !!

being playing this web site for couple of years. I can predict most table cards coming up after after all players have bet pre-flop. After the flop, most players will "hit" something. If 2 cards on the flop are suited then you can almost bet 90% of the time that the river card will match the suited 2 cards off the flop. Most table cards will fall and set up a straight. Players sitting beside each other will definitely have similar hole cards. Poker stars will always flop cards to set up opponents. There are no random flops in Pokerstars and never play for money at this site. Once Poker stars allowed players to buy free chips, then Poker stars wants players to lose and buy more chips. In short, this is a fraudulent web site using a computer that does not match playing in a casino. Too many billion to one odd flops that happen way too frequently.

Pokerstars froze my acct saying i was dumping I was doing no such thing and now they won't give it bk ... was arguing with them for a week i gave up ... they are so screwed up anymore wished it was like the old days