Customer Service Scoreboard
Toyota customer service is terrible, some of them are so rude in answering questions and others don't care, they take hours or disconnect your phone after putting your through unnecessary departments. once you ask a question others talk to you as if you dont exist. very poor and rude communication. They all need to understand if everyone had answers no one would call them and service people with dignity.
in 2011 I purchased a Toyota camery from this location at the time I inquired about the dashboard being sticky and was told by the salesperson that damage had been done to it by previous owners.
when I found out recently there was a warr lanty extension and brought it to Ryan Fischers attention general manager of lakewood ranch gettel Toyota he responded this way
1.I wasent the here at the time of sale
2.the warranty wasent in effect at time of sale
3. Obviously the salesperson lied to you do you believe everything is salesperson says I don't and I am one
4. You're outside of the warranty extension time period
5. You know it was fixed that problem a new car come down and let me make you a deal
6. Give me $1,600 and I'll fix your dash
7. You should have enrolled in our service program then it would have gotten fixed if you're not in the program why would I do anything for you
8. Actually there was an awareness campaign and we were trained to look for this defect
9. Our service department was reaching out to customers who had this problem potentially in order to get them in to fix it
10. Our technicians aren't trained to look for cosmetic defects
11. We don't do warranty upsells not sure how that plays into number 9
12. When you came in to get your AC replaced my technicians would have had latex on making everything they touch sticky so they wouldn't have noticed a problem when they took your dash off and no one would have done a thorough report
13. Since you've had it this long why not just keep going with the problem
14 I'll do the install if you buy the dashboard from me
15. Why did it take you so long to bring it up?
16. The only way my technicians can fix a problem like that is if you Google it or research it yourself then come in and mention it that would allow us to fix it under the warranty extension otherwise we wouldn't have mentioned it
17. We sent a letter informing you of this( this letter apparently went to the wrong address I never saw it when questioned they indeed had the wrong address although their sales department sent hundreds of advertisements to the correct address for purchases of new vehicles) Mr Fisher stated yeah our sales department is up on all of the current addresses are warranty department is not
In 2014 two class action lawsuits were filed against Toyota for melting dashboards the company apparently was aware all the way back in 2005 that this was an issue the national highway transportation and safety administration recognize this as an issue with specifically Toyota Camrys news agencies across the state of Florida did investigative reports on this issue all prior to 2015 which is the time I purchased my vehicle the warranty extension wasn't effect and appears as though would have been an effect all the way through 2020 Toyota was also admonished for charging customers exorbitant fees to repair the dash when they knew it was a manufacturing defect along with delaying repairing the dashboards due to an inventory shortage according to the lawsuits Mr Fisher appears to be more interested in selling new cars than the safety of his customers as outlined in several class action lawsuits and the national highway transportation and safety administration if you're in a position like this do not feel as though you have to purchase a new vehicle look at the facts check everything that you're being told there may be a good possibility that you're able to get this problem fixed free of charge I will continue to press Ryan Fisher to abide by the warranty extension program is 160 Point vehicle inspection at time of sale Southeast Toyota's guidelines for financing a vehicle informing on social media and consumer websites as well as regulatory agencies that would have oversight over this kind of behavior.
I just had my Avalon repainted. This was done because of a recall. Toyota corporate was picking up the tab and Sun Toyota build them 10,500 for a complete paint job. The work that they did do was exceptional. But their items they didn't finish or left out and still charged Toyota corporate for them. And it just stands out when you got everything else painted new and looks great. They didn't touch either bumper because I didn't want to pay them extra $800 to do them. So they both look bad. don't you think after making over $10,000 they could throw in a hundred bucks worth of paint and spray them. They also charged Toyota corporate for door protectors which they left off and they charge them for front and rear windshields. It just seems like a lot of money to pay for a paint job if I would have had to pay it. But overall the car looks better.
I am disappointed with the remote start service on my 2021 Camry xse, Toyota has missed the mark on something that most manufacturers offer on their key fobs. It seems that Toyota is nickel and diming it's customers and we have 3 Toyotas in the family, including a lease buy out on a 2018 Camry I bought and gave to my son for college.
Toyota Motor corporation is the worst company!!!, I know their cars are reliable, but the have a horrible network of dealers that scam customers and Toyota enables them to scam customers.
I had an issue a dealer that failed to add oil in my car on a simple oil change service and Toyota REFUSE to help!!!,
The dealer HAMER TOYOTA in Mission Hills, were extremely rude and useless besides not having a sense of what customer service means.
As much I like the Toyota Cars, I will sell my car, and I will never, ever buy another Toyota again!!!
They do not deserve my business. I prefer customer service over reliability.
An engine issue came up and by the time i got it to the dealership it was just outside of the manufacturer warranty mileage. I provided the local dealership service department the oil change receipts they asked for showing the timeline of when the issue began, which was inside of the warranty. They told me it is a cylinder head issue (only 3 yr old truck). They said they will need Toyota's approval to make repairs. I called them every day begging someone to call me to discuss it all. Every time a rep said i must speak to a mgr and one would call me within 24 hrs. This never happened. I started asking for a Supervisor bcuz I was not receiving calls. Same thing happened with the Supervisors. Finally at around 10 days I refused to wait 24hrs for a call and demanded to speak to a Sprvsr now. They finally got a Supervisor on the line. She said my file "had been closed". I explained everything and she made notes for the last Supervisor that was supposed to call. She sent an internal mssg to him to call me. He finally did. I explained everything to him too and he said he'd call the dealership and call me back.
He called the next day to say they will not cover it under warranty bcuz it was outside warranty. I expmained even per the dealership the issue by nature could not have just happened, it had to have started within the warranty, which I also confirmed with several mechanics. Then he said
I didnt give enough oil change receipts. I asked the Toyota Supervisor if my issue is oil change related and he said thats not what hes saying, just that they wanted proof I've maintained it before they would consider anything. I said yes I can provide the dealership all the receipts if they'll help. I just need a little time to go thru my tax return recipts to find them all. Then he said they still won't help bcuz my receipts were not from Toyota. I told him its not stated anywhere in my paperwork oil changes has to be from Toyota for the warranty to be provided. He said no it doesn't it's my choice but they have no proof of maintenance, I said again I can provide the proof, to which he said again but it's not from Toyota. He kept talking in circles saying i dont have oil change receipts (even tho the issue isnt related), and that my maintenance receipts are not from Toyota. This went on several times with me complaining that hes talking in circles. He kept on anyway. It almost got comical how much he kept talking in a circle. Then he said even if they would consider assisting me, it would only be to ask the dealership to offer me a small discount. Considering the nature of the issue that was a slap in the face. I will never have a Toyota again considering their customer service. It's been proven to me if there's ever an issue they will look for a way out of standing by there product. It may have been slightly outside of the mileage warranty but even their own dealership agreed it would've happened inside of warranty.
I have been a loyal customer to Toyota for the past 20 plus years. I purchased my last Toyota in August 2017 a Toyota Tundra 1794 Edition for 54K. Alderman Toyota of Rutland Vermont sold me a Ding Shield policy to cover my chrome rims for 5 years due to any damage or defects. When I tried to use my warranty Alderman's Toyota sold me, Ding shield said that Alderman's Toyota should have never sold me this policy due to it did not cover chrome rims. I then called Alderman Toyota to see if they would help me since I have purchased 5 Toyota's from them and since they sold me a 500 dollar policy that does not cover my rims. The owner Mr. Alderman refused to do anything except give my 500 dollars back that I spent on the policy. I then called Toyotas customer complaint line for assistance. They were very friendly at first then proceeded to tell me that they can not do much other than call Alderman's Toyota and see if they could get them to do more. I said Alderman Toyota is a representer of the Toyota Corporation and they sold me a warranty that doesn't cover my vehicle. I then asked them if they allow a dealership that sells policy to their customer that don't even cover theirs vehicles to represent them and the Toyota Corporation. The answer I received was if they get enough complaints on the same issue then they would look into pulling their dealership. So The dealership doesn't care and nor does the Corporation. This is how a good company goes bad when it quits caring about it's customers and Toyota has now shown me that they don't care about their customers and I am asking all Toyota customers to shop else where and show Toyota they are only as good as how they treat their customers. Thank you reading my complaint.
I purchased a LEMON from this Dealership! DO NOT purchase any expensive services from Savannah Toyota! December 23, 2021 I picked up my 2012 Highlander that costed me 8,000 to replace the engine. December 30 I was back to the Dealership due to a oil leak in that same engine. It has been a nightmare ever since. Every 2 weeks having to get a oil change/check. After 8 months of this I have requested to be refunded and refused by the manager Bryan Bufkin. I strongly believe if I was of another race he would have been more customer service friendly.
We purchased a new car at Team Toyota of Glen Mills. The all process was unusual and mistakes were made by workers. The VIN number that we put deposit did not match with the car that we were getting. Twice they had to change it. They did not mansion that roof rails is optional. But on Toyota's website we found information that RAVs 4 LE Toyota 2022 all have it as well BSM."BSM are included on all Standart RAV 4s" We could not get any proof or any documents that it's optional. And we left with a new car with NO documentation that we purchased a car. We contacted Team Toyota and had to go there 3 times. We have a filing that they were not honest with us. Horrible experience and we are not satisfied at all. We would not recommend having business with Team Toyota of Glen Mills.
I had taken my 2003 Toyota Camry for service in West Palm Beach Florida. I had a $119 diagnostic test. The service advisor recommended a/c compressor and two other parts for $3,000. The car has only $58,000 miles. I took the car to an independent mechanic. All I needed was to change the freon for $119. I sent two letters to service advisor managers who have not responded. Shame on Toyota for trying to scam a woman who came in by herself. I feel totally disgusted by the lack of caring on how I was treated.
Dear Mr. Robinson,
I needed a few days to process what had happened to my husband and I with your dealership and I know with what is going on in this world right now, you don't care, but I had to place my experience in words for my own piece of mine. Back on March 2nd, 2022, We received a quote and put money down on ordering a Venza XLE. I was told numerous times by your dealership we were, by putting money down, we were in line for our car and it could take months to arrive (we got that) but what you did to us was so unethical, total lack of integrity! I called a few times to verify and was told "your payment I sent you is spot on and might be a few dollars less!" I have our emailed document showing or projected payment, down payment etc. My husband And I were told multiple times...Watch out...they will bait and switch your purchase order, we had a chance to perform twice on another vehicle with a local Toyota dealership who handles our maintenance because we live a distance from your location... But, as a salesperson for more than 30 years, I said no, we will hold true to your team! Thursday I received a text that our car had finally arrived. (And btw..... I have every text, email over the last several months). When determining the time for us to come to the dealership an hour and 20 minutes from our home, we got a call on our terms, and the down payment had to change. The Attitude changed in the conversations, and we had to make an immediate decision on how to move forward that day.....After months of hearing "holding true to our word and what we sent you, your down payment secured your order" and I called a few times to verify we were on the same track after what I was hearing......we lost our car to your bait and switch! Shame on you! I know you don't care, we have been loyal customers for many years to Toyota...We just had to share our thoughts on your lack of integrity. I know I won't get a response...just wanted to let you know Toyota Diasspointment!
Toyota has by far the worst customer service I have ever experienced. Do not, I mean do not under any circumstances buy a Toyota. As long as you pay your lease every month they cannot care less about their piece of crap leaving you stranded in the middle of nowhere without any, ANY help at all!!! Never ever ever buy a Toyota
I bought my car 3 weeks ago, have brought this Toyota Corlla 7 times between Hesser Toyota(where i bought it) in Janesville Wisconsin and Anderson Toyota in Rockford, they crew are so dumb and unexperience for they had no knowledge and experience at all about repairs. They have no knowledge the caliper will lock if there is air in the system. they keep on saying nothing is wrong with my car, while their employees who rode with me acknowledge that there is Thumping and vibration on my wheels and their crew had said it could be caliper or Wheel bearing. and they did not do actual repairs on my car and just report that they check the axle which is not the problem. I have check their report service they did on my car and the only thing i see is they check the axle which is not even the problem. or they are just playing dumb to get repairs reports to toyota in Japan so that they can get more supplies and sell it in higher price to those car owner who has no warranty on their cars. why do you think they give you a high price of parts, that is how they make more money out of the car owners who had warranties. Toyota Japan should have a consumers report about these toyota dealers and services here in USA, so that they can monitor who among these toyota dealers and services is taking advantages of the Toyota Company and their consumers and not giving the right services needed.
I am force to file a claim to the court about this dealership that they put their customer in danger for not fixing and selling damage car.
I went to Toyota Monumental Ponce PR. Here I experience racism, dishonesty and rip off. Forgot to include disrespect. I had purchase a part for the back of my truck that covers it. They sold me the wrong part and installed it incorrectly. We confronted the service crew about it and they did not want to fix the matter the same day so they gave us an appointment. I did not notice it was the wrong equipment until I brought the vehicle for service and ask to have it replaced. The service people had me from one side of the place to the other because they kept passing the responsibility with the parts department. So I called the person in charge and she send me to the manager to have the problem solved which are washing their hands on the matter. This people took advantage of my husband since he does not speak English and sold him the wrong equipment for the price of another and thought that he would not notice the terrible workmanship this service crew did. And to to it off, they said that all I could do was to take the matter to DACCO to see who is right. So it is ok for Monumental Toyota in Ponce to LIE, CHEAT, TO TAKE ADVANTAGE OF PEOPLE BECAUSE OF THEIR ETHNICITY and make people waste their time by making them go in circles to be taken care of on a service that if done right from the beginning, it wouldn't be an issue today. I hope that people get to know how this establishment operates so that they do not waste not only money but time and frustration. All that had to be done was to do the right thing and since it was not done it really tells me that this place is what I had described already.
For the last year, I've both worked for and been an unfortunate customer of Toyota. I've needed my car towed and keys replaced for my Camry. Whether it was Toyota of Denton as an employee, or Toyota of Lewisville not 20 minutes away, the experiences each and every time are awful. I've never met more rude people, who are supposed to be in the people business. You guys are trying to sell cars, and at this point, I will never purchase a Toyota again so long as I live. From condescending comments, rude and disgruntled tones, to downright disrespect, these dealerships have plenty for all. What sort of culture does this company promote when this is the NORM? I'm not a confrontational person. I didn't even want to write this. But I have had enough. These are grown women and Men acting like children, while simultaneously acting as if you yourself were born yesterday.
I spoke to an associate about my interest in 2023 Toyota bZ4X. I was told they would be marking them up 15K at the Northridge location. That is pretty egregious and sounds like Toyota is taking advantage of the market and it's customers, which is extremely disappointing. I understand that the market is what it is and the company has more control and power to leverage prices but to see that is happening with Toyota is shocking. It forces me, and I am sure many others, to reconsider Toyota's approach to customer service and commitment to fair and equitable service to it's community. With all that said, I am not interested in the vehicle any longer and will not be considering Toyota as an option in the near future as long as you continue to mark up.
I am very unhappy with Toyata customer service. I recently discovered that Toyota was aware of interior issues with their Solaras. I had mentioned a concern to the dealership where the car was purchased during a couple service appts. My concern was basically disregarded. I am the original owner of this Solara. My husband purchased 2 NEW vehicles for me in 2005 in a matter of 6 months! The 2006 Solara convertible is my fair weather convertible. The car has 62,000 miles & is in excellent condition EXCEPT for the interior problems that Toyota was aware of. My dash has been cracking and the interior above the back windows faded and dried out after only having the car a few years. With the continued cracking of the dash I did some research and discovered that Toyota was repairing these problems up until 2017. I WAS NEVER NOTIFIED BY THE DEALER OR TOYOTA CORPORATE. They claim they notified me by mail... NOT SO. I recently contacted Toyota and was told to take the car to a dealer and get an estimate of repairs. I'm not sure why they recommended this as they are refusing to help me in any way! I have owned/leased many Toyotas and have never had interior problems. Although the timeline to correct this issue has passed the dealer who did the estimate thought Toyota would make good on this problem. Toyota refuses to help in anyway. I am totally honest when sharing that I received no mailed notice from Toyota in 2015. I am upset that I was not contacted by the dealership also! We have been good customers. We have supportedToyota through purchases for ourselves and others & through servicing our vehicles. This is not what I was expecting from Toyota. I feel I deserve more respect and better ciustomer service.
February 18,2022 took car to Brandon Toyota in Florida for Safety Recall and oil change etc. Notified by your Service Advisor lower ball joint, sway bar links and need alignment with new ball joints. Cost estimate $1,500.00. Mileage 46,419 on our toyota 2014 Avalon 4 dr. XLE. Service Advisor 811085 gave us photos with estimate showing damage etc. Invoice RO# 930095
We went for two other opinions on condition of ball joints. NO DAMAGE WAS FOUND. ALL WAS IN GOOD CONDITION. NEEDED ABSOLUTLEY NOTHING. Toyota Service Advisor 811085 even gave us photos of cut rubber casing leaking. Invoice RO # 930095 .Purchased car and serviced car here for 7 plus years. What happened to us in our opinion is down right illegal and greedy.
2015 prius 65k miles,turns out has electric water pump light comes on only after overheating ! They replaced waterpump 850$ then said they did pressure test and thought head gasket might have leak !only way they would fix is replace engine 12000$ when i said no they threatened me with condeming car on car fax report traded in on hyundai after 30+ years lotal toyota owner , no more toyotas
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