AT&T Wireless Customer Service Complaints - page 3

I've been trying to get a replacement for a phone that lost on the way for over three weeks I call AT&T at least six time and I got nothing and they did not even return my down payment for the first form the one they got lost it's really bad experience with them

I have been with AT&T for three years. On September 9, 2022 I was offered $1000 off for my iPhone trade-in and my mother's trade-in iPhone. We received the phones and I call AT&T to see how we get the new phones onto our numbers. I didn't find out that the store representative at Sam's Club in Cocoa Florida had actually added two lines without my permission. The two lines added had the new plans and the phones attached to them. I explained that I did not authorize two lines and the two phones should've been on my phone number and my mothers. And then told that I need to return both phones because they couldn't change the plan to the other phone numbers. I return the phones as instructed and it took a month to get all the credit back and the phone plans removed.
After all of the hours spent on the floor on the phone and seven trips to the store I'm told the promotion has changed to $800 instead of 1000 and AT&T can't honor that promotion. I said fine then credit my account the difference of the $200. I was told they do not credit the account unless it is an error on the account. In my opinion it is. I'm so sad to have to leave AT&T but at least my phones are at zero. I have text messages between me and the sales person as well as a log of phone calls. He promised to take care of all this for me and said that Sam's Club has different rules. He now tells me he's moved to another store and he can't do anything. All I know is if this is how AT&T and Sam's Club who represents AT&T in their store does business I don't think I want anything to do with either one. Beware and avoid dealing with AT&T especially authorized sales places. Apparently they can say and do whatever they like and nobody is responsible.

Worst company ever for cell phones. DO NOT use their cell service. Go ANYWHERE else. I left then to go to another company to cut my bill in half. They refuse to unlock my phone that has been paid off for months. I have contacted every level of the company including advanced tech support and the office of the president. No one will help me. I requested to unlock my phone on Sept 16th and it is Oct 12th and my phone is still locked. Stay away from this company.

Worst customer service and system ever. Was without email for 13 days a couple of weeks ago. Now I am without email access again. I didn't change anything, they just decided my email won't work today. Spoke with someone. His solution was to send me something in the mail. Told him I need email service today and stop discriminating against me. I run a business through my email, and am in need of communicating with my doctor for health concerns. I am almost 59 years old and my body can't take this. Blood pressure horribly high by all the nonsense from these people. Tell all your friends about your experiences..nobody should suffer like this. Make a complaint to the Federal Communications Commission, the regulate these companies and would love to hear about them....again. Also complain to the Better Business Bureau and local tv stations investigative team...they take on stories like this.

My aunt and uncle are in a nursing home since May. We have been trying to get them functioning phone service since June. My uncle can talk on the phone when someone calls but can't dial the phone. My aunt is higher functioning and can dial the phone. We have had trouble with anyone being able to call in ever since the phone was installed. When someone calls them, there is a busy signal (even though they are not on the phone). My husband has spent countless hours on the phone with AT&T and in person (making a 2 hour round trip for travel then waiting for the tech anywhere from 2-4 hours) trying to help them. We have done this numerous times over the past 3 months. One time the tech was supposedly there and never came in the building so we thought he didn't show up. There was also no follow up phone call and no, the phones did not work after he left. The same thing happened today. A tech was supposed to some today but never showed up. The phone STILL DOES NOT WORK! My husband is online with tech support again tonight and they are telling him that the tech didn't know where to go. This is getting ridiculous. Our time is worth something. My aunt and uncle have been billed for full service even though they've only received half the service they have paid for (calls out but no one can call in). Is there anything that can be done?

So 2 days ago I called AT&T because my internet is out. First I had to deal with an automatic voice service "to fix the problem" trouble shooting. Ok that didn't work. Call back to speak with a human. An hour later I get a person, I explain the situation. She does some stuff on her end and claims my router is bad and they will send me a new one. Ok. The next day I find out a main line is down by a neighbor. Apparently a truck hit it. The neighbors didn't know what it went to so they wrapped it up and hung it on their fence. I called AT&T again was on hold for about an hour. Finally got someone and told him their main line is down and that is why I don't have internet. I informed them that I have a medical device that runs off of wifi, I need wifi or I will be in so much pain ( I refuse pain pills because what they do to people). I was informed that they aren't going to send anyone until Tuesday evening. So they don't care that they have a live wire just hanging on someone's fence and they don't care if it is a medical situation. They informed me that I had to be home as well so they can check the line in my house. The problem ISN'T IN MY HOUSE the problem IS THE MAIN LINE on the side of the darn road. Ugh thanks at&t for not caring about the safety and well-being of your customers and other people.

AT&t goes out of the way to lie to the customers record every phone call don't say you're recording until you have a good three or four the same things they lie about recorded so even if you have to just keep calling about the same problem and just getting to talk to about it usually about 50% of the people with AT&t will tell you they can take care of the problem they just got to call you back in 15 minutes to an hour but out of 72 times in 20 years they didn't call me back so I think that means when they say you're going to call you back they don't call back so I started recording them and then I out of the 37 phone calls with this problem I had with them this month there's 24 of them that were disrespectful and mean 13 of them actually you swear words and were very disrespectful AT&t is actually scamming and stealing from hard working people I have over $30,000 in losses from trusting and doing with AT&t told me to do and AT&t charged me for a month of service when there's 43,000 minutes in a month and I only got to use 100 minutes in that month because I didn't have a phone I went through three broken phones and the phones are still broke and don't work and I don't have service because I refuse to pay for more service when they're not going to credit me the service they charge me for when I couldn't use it so don't continue on with AT&t is lots record AT&t record record everything nowadays carrier recorder in your pocket record of those that you don't trust record those that you do trust just start recording the world it's a record world needs to be recorded sometimes we need to hear ourselves back also don't let them do it put your foot down

I took my phone into a AT&T store for troubleshooting and was told that my phone number and phone needed to be replaced. They changed my number and took my phone and gave me a free phone as a trade in but, the store did not disable the old line so my bill still reflected that line which was a double charge (charging me for the old line and the new line on each bill) I call AT&T customer service. They removed the old line and proceed to tell me that since i am not paying for that old line any longer i cannot take advantage of the free phone on the trade in because i removed a line! REALLY!!! The store told me I had to replace the line and the phone but, i am being penalized for the phone line being turned off.

I have an ongoing problem with AT&T U-verse service. This latest fiasco is representative of the lack of attention to service. This is the third time I have received equipment that is not usable with my system.
I called and spoke to yet another polite person who insisted on running their diagnostics after I told them I had already restarted the box; it's in their script, ok. After 20 minutes of discussion where they repeated my comments, the rep asked me for the model number of the TV receiver, repeated the model number several times, and sent me a new receiver. I received the new receiver, and because I am not very tall and the cabinet holding my equipment is deep, I had an expert come to swap the equipment. He unplugged the old receiver, fished the wires and plugged the new receiver in. The TV would not come on, saying there was no signal. The expert pointed out that this was not a wireless receiver, and showed me the model number. My fault for not checking before I handed it to him, the model number on the new box wasn't even close.
So once again I am returning their equipment because they can't seem to send me the correct equipment. Did I mention that I gave them the model number and the rep repeated the model number several times?
My family members gave up on U-Verse several years ago, and have encouraged me to do the same. It is expensive and customer service, though polite, is useless.

I paid 23$ per month to have a phone number on my iPad , 3 g was discontinued in February, I didn't know, i said I paid 23$ per month for the service I didn't get after February shut of of 3g , 138.00 , they refused to rebate me that total, instead just to get rid of me they said they'd only rebate 50$ that was pretty dishonest, I'm most disappointed as I've ever been with them , after reading all the reviews I wonder how people can deal with this

AT&T does not care about their customers and have the WORST customer service ever

-0 They will tellyou any lie they can to get you off the phone.Land line and internet have both been out from monday to saturday they finally got a tech out and fixed the problem except I cant call out,I have been on the phone for appx 4 hours and been told 3 different stories.I finally got on internet with them and was told a different story and was told a tech would be out today whic didnt happen. so I would advise every one to stay a way fromatt,in fact if my service isnt restored by tuesday I will be cancelling internet phone and directv myself.

Most horrible company ever to deal with.
Cant ever get anywhere on the phone or in the store.
Just constantly transferred from one useless incompetent idiot to another one
Im cancelling everything

Every time I make business call to att&t. I get a call bask from someone who speak broken English . My whole conversation be me saying I can't understand you. I get frustrated and just hang up. I would like to start talking to someone I can understand what there saying and they can understand me!

Terrible customer service. Unresolved issue ona business account for over 3 weeks. We have been a AT&T customer for over 25 years and have spent 10's of thousands through our small business. We will be switching carriers.

ABSOLUTE NIGHTMARE. I was forwarded 6 times to the next totally incompetent person. None of them knew how to help me with simple billing questions. They couldn't even read their copy of my bill. I never did get my answer and the last one switched my service to a knew package. I DID NOT WANT THAT. When I tried to make sense of what she did, she couldn't explain it to me. I finally got so frustrated with all the nonsense, I drove downtown to the AT&T store where they helped me and got everything straightened out. This merge with Directv is CONFUSING to everyone INCLUDING the representatives from both AT&T and Directv. YOUR PHONE IN CUSTOMER SERVICE IS ATROCIOUS! I am seriously going to look at Verizon here to see if I can get away from the madness. GOOD LUCK TO ANYONE TRYING TO GET HELP FROM AT&T.

I am so disapointed with your customer service. I called 844-417-0944. Spoke with somebody who put me on hold several times. He was working on a quote for me for internet at my new address. After putting me on hold for another 5 minutes or more, the call disconnected.!!!!! I called the same number and 4 different people asked me the same questions!! one said she couldn't find my account! (by phone number) She asked me again the same questions but was not able to help me and didn't understand what i needed and transferred me again!!! this new person asked again all the same questions and had no record of the person who helped me first. Very frustrated!!!! i have been a customer of ATT for many years but when it comes to custome service is very difficult because the people "trying to help" are from another country and don't understand! What do I do? is there a local customer service who can help me with a simple request?

I have no words to describe how unfair, disrespectful that company really treat their customers service.it's been almost 1 week without service,unbelievable we got charged for a phone that was already returned and they disconnected our service because they screwed up and now we were told by them after many hours being on the phone with them trying to solve this issue to wait for a specialist to call us to have our phone back in service

After decades as an ATT customer we are leaving. They have no concern for seniors or customer loyalty. We were notified 6/3 of the latest $12 rate hike which went into effect on 6/1. Their offer to us for an alternate service lowered our monthly cost by only $9, seriously. We have been with them for over 30 years and even took on our parents account when ATT shut their phone off even though our elderly parents were on the senior landline plan and on a limited income. This information was made clear to ATT. Now it is apparently our turn to find out the hard way what ATT does for its senior customers. Enough is enough we have called other carriers and discovered that more affordable identical plans exist.

AT&T is definitely one of the worse mobile and home services ever.
I've been with them for almost 8 years now. I have 8 lines on my account, called customer service to cancel two of the lines on my account and the CSR SARAH told me I can't due to company policies that I will lose promotions that is not attached to those two numbers I'm trying to cancel. The night prior I paid over $700 off in installments so I can cancel those numbers.
Spoke with a manager Jasmine (je7353) stating I cannot cancel any of my lines because of promotion..
When I purchase the new phone about a month ago the representative never told me anything about the policy that I cannot cancel any of the other numbers until 90 days.. if I was told I would have just paid the line off first before getting another line upgraded.
This is definitely a law suit.
I have a Verizon phone for work, I will use that as my own and transfer all my other lines off my account and my home services.

Before signing up for the service you should really try out their customer support. It's non exist ant. Over 100 hours over two weeks trying to fix account problems and triple charges on 7 prepaid lines from a supposed computer glitch with complete loss of each account and payment made me switch companies in the end. They haven't offered any returns of charges so far either. The corporate store was zero help. I would be more understanding if the customer support were better. What a terrible experience. Even prepaid accounts aren't safe from extra charges and fees. As we suffered weeks with no service even after paying triple up front on each of the 7 lines. Hundreds lost and time lost. If you value your money and time look elsewhere for cellular service.

I have been an AT&T customer for more than 20 years. Unfortunately, I will be changing ALL of my services. I recently moved into a new home and have gone through so much turmoil to simply transfer service. I placed the order on 4/30 (an hour long phone call) and was told service would be transferred 5/3. On 5/3, I still did not have service. I called and remained on the phone with technical support for 1 hour and 25 minutes. Still no service. An order was placed for a service technician to come to my home 5/7. Today, I've been told my order was cancelled, however, no one could provide me a reason. I confirmed my appointment and was told by Ishant (CS supervisor as he introduced himself) that my appointment was confirmed on my end via text. Each time I speak with someone, there is some complication. This is very frustrating especially when you work from home. I will definitely escalate this issue within the organization.

I have been a customer with AT&T when they where still apart of SW Bell telephone (Cingular) I have always used the phone just for very limited calling, so never used lengthy plans. When AT&T discontinued my service for a model 6030 Nokia phone, I had get another phone newer phone was set up to use a prepaid plan at 10cents per min. and required I pay $20 dollar per month. After I had built up $247.00 credit balance, which they wiped out without explanation.
Now the have done it they have done it again with the sunset of 3g phones. After 27 years I have had enough of AT&T. I have attempted to transfer my phone number to my new carrier T Mobile, but can'to since AT&T has cancelled my phone number and they and have not found anyone to reinstate. They just keep running me around. AFTER NUMERIOUS HOURS ON THE PHONE AND IN PERSON NOTHING HAS HELPED (Since I am near 80 years old I do not have the energy to continue the fight, I am givoing up my old number and going with the number T-Mobile has assigned. I would Rate AT&T a "0" for the lack of service and a MINUS 10 for the theft of my $247.00

Beware of sales person Dennis Leech coming to your home during an install. He will persuade you into other services, promise the moon and not deliver, then disappears and ignores your calls & texts. Took me several days of fighting to get what was promised with no help from him.

I didn't get my cell back from att for 6 days and I don't have a working cell as I took it in. I paid over 6 days ago but but got service 3 days ago. Eric the sales man has an bad attitude, he knows and says he sorry he don't mean it. I TELL Someone else and nothing the rest is crazy. I call att but no help.