American Standard Customer Service Complaints - page 3

I've been fighting with a poor flush valve assembly design (Champion 3). We bought two of these toilets because they were supposed to be the best American Standard (AS) had. The rubber seal on these assemblies leak. When you replace the seal it might hold water for a while but eventually you will hear the toilet running. When I called customer service the first time they said it was a known problem and I need to buy a new Champion 4 assembly (even recommended Amazon.com for best price). When looking up the part I read reviews that said AS sends new ones because they are Champion 3 was a known issue and warrantied. Called back and they said no problem but they needed receipts. Found my receipts from years ago and called back - this customer service person said there were no problems with the assemblies and that I was probably using the wrong seals. She was very rude! Guess I'll buy Toto toilets to replace. American Standard has lost my respect and future business.

Yes I agreed with the abow comments, americain standard customer services
are rude and don't know what they doing. I asked them to send bathroom sink handles to replace the one s that we had about four years. They sent me one handle with missing parts. We tried to fix these handles numerous times before we called them. We hurt our back from going and removing stuff from under the sink. With the missing parts made me very upset. We had to wait about 2 weeks to receive another one. I would never buy americain standard again. I like the home depot stuff, they have no problems to replace anything and are very helpful.

I called concerning (2) American Standard Clean High Efficiency WaterSense Two-Piece Toilet (Model 2517.101) that I purchased at Lowes. I asked if they had a fix for the 'crappy' seat that came with these toilets. They said I must have installed them improperly and sent me a copy of the installation instuctions, that I already had...and used to install both toilets. The problem is that the seat is CHEAP and a piece of Crap! I tried to explain I liked the overall toilet and the installation was easy since no tools were required, but the seat was a terrible design and worse engineering!! Don't buy this or you too will be sorry!!!!

American Standard Customer Service was pathetic. They wanted me to accept and install three of their toilets having a serious defect that may actually have caused the toilets to break. The A/S Customer Service representatives think they have the autonomy to arbitrarily establish A/S policy concerning toilet "specifications".

I bought the toilets online.

Customer service was worthless unwilling to listen. She (the representative at AS I spoke with) said to take it back to the store.
No more AS for me.

The worst customer service. Extremely rude rep. does not know how to talk to customers. no more american standard products for me

After numerous DIY attempts to install a Cadet 3 toilet & a resulting leak each time; paid a plumber to install. It leaked for plumber also; he determined the mould pattern on the bottom of the bowl was defective / locations where it was missing completely so a wax seal could not take place; thus a leak. I contacted ASB customer service & they hide behind the legalese of their warranty & will provide no reimbursement. Am not sure how a warranty against failure can be applied to a product that failed before it was even off the assembly line? Do not buy a product from this company.

AS needs to work on there customer service. My customer service representative was "Becky." From the moment she answered, she seemed "put off" from having to take the call. She asked for the model number in the tank... when I informed her the number was unreadable (which it was), she treated me as if I couldn't read. I informed her that it looked like the number had "melted into the glaze"... that was the only wording I could think of. She rudely shot back, "the tank isn't glazed." Okay... fine. Anyway, she was able to search her computer to find the tank model number. I then informed her the tank leaked water from the lid due to the way the refill mechanism is setup. She said there should have been a plash cover in the box. I informed her that there wasn't, and further, that on the Lowe's and Amazon websites, there were numerous complaints about the splashing water and that customers were having to call in to get the splash guard. Anyway, she clearly didn't care or thought I was trying to get an extra 25 cent part for free, because her tone worsened. At which point, I asked her if I was inconveniencing her? She went completely monotone and asked for my mailing information. I doubt if I will ever see that slash guard. American Standard, get your act together. I am not a hot tempered person and I remained calmed and professional. Your agent was an embarrassment to your brand.

terrible phone customer service. B. Van Horn was of no assistance whatsoever. She sounded like she was irritated that I had bothered to call with a question. Horrible

I purchased 2 American Standard toilets one has leaked continuously for over 6 months since installed. I have spent more in plumber service fees than the $386 the toilet cost. Customer service representatives were rude. I finally had a service manager agree to send me a new tank. Over night shipping. Took the day off work and paid a plumber to install it. The tank did not arrive

When the tank arrived and was installed it continues to leak. I would like Don Devine CEO of American Standard to make this right. Either refund for the cost of the toiilet or send and pay for the installation of a new toilet that does not leak. Michele. I have a referenced service call

Have tried to reach a customer service rep Anthony for the last week. He left a message for me 8 days ago regarding my broken hinge shower door and trying to get a part to have it repaired. I have returned the call 4x and left messages on each call. It is 8 days and 4 calls later and he has not returned my call as of yet. Very Poor Customer Service....can't even return the call!

I had an issue with American Standard toilet Model 4266. Not enough water in each flush due to a high tube between flapper and bottom of tank leaving 3-4 water in bottom of tank instead on helping to flush. Proudly told me this is a water saving feature but useless as need to flush 3-4 times before emptying, cleaning bowl. Asked for a replacement flapper flush with bottom of tank. Not available and wont make.

Extreme rude customer service rep on phone that kept insisting my plumbing was the problem (not so, has been checked) and hung up on me. Did not want to give me her name.

This toilet is a piece of s&%#@ and would warn any contractor or friend to stay away from American Standard.

If I had read these reviews first, I would have certainly chosen another brand. I have just installed two American Standard toliets to replace 30 year old ones. The first one came in fine. The second one took four trips to the retailer to finally get a usable toliet. The first two bowls were broken upon shipment. Then the tank did not match the bone bowl and the tank lid was a third color! I got no special service even though I waited WEEKS to get my bathroom in working order. American Standard has NO customer service.

tried to get an issue resolved about a new product, which is made by american standard, product performance was terrible. customer support put me off, saying sorry you do not like the prduct.

I am an unfortunate customer who didnt check or enquire about the customer service before buying the product. The promises sound great when I biught it . After installation the main water pipe from tub to motor start leaking. Called customer service the arrogent male voice with out saying the name ask me a lot of questions and said will send the tec to repair it then i asked for the ETA answer "I dont know" .Demanded to talk to the supervisor transfered to a voice mail. Got a call back from the supervisor same approach " we have 700 blumbers Indipendent we have no control on when they respond" Sounds like I made a mistake by buying there product. "If there tubs works fine why they need 700 plumbers with no time to repair it". After a heated argument he promissed a call back from his associate with the number for local plumber. Got a call back from local plumber saying that they dont have the parts and schedule somebody next week(I first called on Thursday). Today (11/11/11) at 9:30 same lady with the worst attitude called and said she want to arrange somebody to be there on monday with a take it or leave it attitude sounds like she is doing a Favor to me . AGAIN STAY AWAY FROM AMERICAN STANDARD . I hold my whole project and hopping to get it fixed the first time which i doubt

ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE EVER! DO NOT EVER BUY THEIR PRODUCTS I WILL NEVER, EVER DO IT Again

Absolutely terrible customer service. Tried to get two little parts that were not included with my whirpool bath. Called. Waited 45 minutes for someone to pick up. Told they could not send me the parts. Service representative had to come to install. Got one phone call while I was at work. Never called back even though they said they would. Had a small chip in the tub, went to Home Depot to purchase a repair kit. After several months, I was told a rep had to come and repair it. Never heard from them again even though I know the department manager at Home Depot sent several requests out. I know for sure she sent them because I also work there and watch her do it. I'm extremely disappointed and will never buy another American Standard product again and if asked by customers', will tell them about my experience.

terrible, after months of getting wrong parts finally got right only to find housing of faucet deteriorated where o ring sit. told me that was impossible, mailed pics.told me the housing was not lifetime.I know it was lifetime because that is why i bought it.declined!!! NEVER AGAIN will they see any of my money!!!!

Purchased an Americast Princeton Tub. Found it to be defective...warping causing water ponding against wall and corners. Replacement tub was sent but I paid out of pocket for rework and waited 8 weeks for reimbursement. Bad company. Poor quality and customer care.

Terrible service. Long wait. Finally connected and told rep I had Crane 19" round sink from 1980's and wanted to know if they could give me any information such as specs because we were remolding and wanted a comparable but different color sink. I had what I think was model number. Woman I spoke to (Amanda) said no info. Data only available for last 15 years. Asked her to look if the original sink was still offered. She refused. Asked several other questions, She refused any help. Politely asked to speak to someone else, she said to call back. Politely asked to speak to her supervisor. She said she would take message. Worst still, turns out that Crane/American Standard has 4 round 19" sinks per their web site. She never mentioned them. I think I will buy Kohler or some other brand.

this is crap, i agree i have been phoning for 4days and have never had anyone pick up yet and i have stayed on for 1/2 hour everytime, great customer service

I am an American Standard reseller. I needed the cutout dimensions for the Town Square countertop lavatory sink. The information is not on the website, so I called the 800 number. I was on hold for 20 minutes before anyone picked up my call. One the call was answered and I explained that all I need was cutout dimensions, I was put on hold for another 5 minutes. When the support rep came back on the line, I was told they didn't have the information. I was told they had asked their supervisor who told them to refer my request to their engineering group and they would respond via email. I was given no time frame for this to happen, and so far I have heard nothing.
I would have sent these comments directly to American Standard, but they have no email address listed. Aparrently, their email system is outbound only.

Customer service is useless. No email and no way to rich over the phone. You would listen prerecorded message for ever.

I've been trying to get a part for a faucet for 4 months. They sent it out the first time in three weeks,took them that long to send the wrong part.I have spent more time on the phone trying to resolve this, than it would to replace the fuacet.Now they want me to send pictures of it. WTF,I'm on my way to buy a REAL faucet from a REAL company.They are as useless as breasts on a boar hog!

Customer service? American Standard doesn't know the meaning of the word. No email access, only a telphone number that will keep you listening for apparently, the rest of your life. Inexcusably horrible.