Avon Customer Service Complaints - page 3

I have been using Imari perfume for years but the fragrance has changed. It's not even close to the one that used to come in the maroon spray bottle. It's sad that the company chose to change something that has sold well.

You guys, you have to know that Avon is not what it use to be. They tell us that the customer can return items after 120 days or so, but who needs to take that long to decide if the item is even liked or fit. Call your representative in 5 days and tell her to pick it back up, she will more likely have the refund in cash. Just be greatful he/she is giving you at credit towards the item You really want. After that time frame, I always issue a credit. The shipping and books are not free, so the money is needed on that. As far as returns...it was definitely a hassle in the beginning sending items back,but it is now convienent. It is one free return/ month. It definitely won't hurt to order off their Avon rep's website, so you can get the merchandise with free shipping/ handling with a $40 order and try to get your refund that way if returned. Avon is just getting back to being a lucrative business with the Health and Wellness back in the game now. I been selling Avon now for 7 years and I live their products but their customer service needs alot of help....And INVENTORY...They need to revamp slot of things!!...

Ordered sneakers month ago 28.00 no back did not like them not fit gave money and snekers and receipt i have nothing

Hi just want to know if the the bra is also applicable for exchange?i just brought a bra and there's a broken thread near the pad.im worried because the price of the bra is not cheap thats why i want a new one for that kind of bra.the item is in complete tags and packaging.but the reseller or distributor said that she cannot replace it because its a "bra"is that true?

I would like to express my concern about merchandise that I returned from last year and still haven't received my refund yet.

Avon WAS very nice products company in until 90th. What is going on there now, is a mess. I received 2 boxes of kit with same samples. Those samples were good in 19th century! The return is a problem. Will see how I it happens.

Please give me a working #, to get ahold of someone for a return! I tried 2 diff. #'s and no luck. I am trying to return item without going thru rep., who is in another State. plus it is a very busy time of year. Thank You

Hi,



I stay in Vasai,city- Mumbai,country - India.



I had bought Avon kit from your representative but due to some skin problems my doctor has ask me not to use any skin product for sometime.



I have not collected my product from representative yet and requested her to return to company but she is not aware of the policy n procedure.



Request you to help me in returning the product asap.

From borongan city,Eastern Samar.purchased this afternoon , 27 of October 2017,to be exact.is it true that we(dealer) cannot return and exchange the item/s purchased?i purchased a medium size 3 in 1 Hanes brief and mouve lipstick.want it change to large size brief and superb plum lipstick,they didn't allow me.i was informed before the recruitment that there is NO RETURN/NO EXCHANGE POLICY HERE IN AVON BORONGAN CITY BRANCH.but unavoidable circumstances sometime do occur.

Cannot find an address for Avon with a US address so that I can file complaints with AG, BBB and whoever else need to contact regarding your shoddy, unscrupulous way of obtaining "Free shipping with American Express" card information at chechout. But at checkout saying must be "$40.00 or more." Just like anybody else!
Don't trust this business! Forewarned is forearmed.

If you purchase your avon through a representatives e-store it is a different ball game you need to contact avon for return number for e-stores and there is most likely a shipping charge. Better to go through a trusted rep and order it old way for returns.

Avon has a 120 day return policy you can return anything within a 120 days. Go through a trustworthy rep. Also on lipstick and lotion it must be used by c1ustomer in order for rep to send it back other wise rep will have to send it back unused

I am a avon rep been reading the comments. Just so you know a avon rep gets one free return monthly and if you use a consumable product such as lipstick, lotion, etc and are not happy the rep is not required to return the product to Avon. So you can keep your product and receive a credit. One thing I see in the comments are the consumers returning it themselves always return through your rep. Returns work through trusted reps!

I decided to become an Avon representative and ordered my kit costing $50.00. I found out soon after I wasn't going to be able to continue to sell the product due to personal conflicts in my family life and the business aspect of the company so I called customer service and they informed me that all I needed to do was refuse the package when it arrived and I would be issued a refund to be sent as soon as they got the kit back and processed it. That was on June 23rd and on the 28th of June I refused the kit and UPS proceeded to take the kit back to the store and returned it to Avon. It was received back at Avon the first week in July and I received an email stating they had gotten it back and would begin processing the refund immediately and in 6to 8 weeks I should have my refund. It is now September 22nd and I still have no refund. Upon calling customer service today I have been informed it has not yet been issued and to give them a few more days to find out what happened to my refund. So please if you are trying to get a refund you need to keep on them and make sure they are processing it. DO NOT wait over two months like I did only to find out they do not know what is happening and why it has not been sent. Am very, very disappointed in this company which I have held in HIGH REGARD for over 65 years. Someone has no idea of what is going on with them. I will no longer buy from them and certainly will never again be a representative with this association. They take their money up front but then do not keep their word when it comes to their side of the arrangements. I give this company a minus 100. Good products but very unreliable customer service and moral standards. It is not a good place to be employeed or buy products from. NOT DEPENDABLE OR REPUTABLE AS THEY WERE 70 YEARS AGO. HAVE GONE DOWN HILL IMMENSELY AND YOU CAN'T TAKE ANYTHING THEY SAY TO HEART. THEY ARE LIARS IN THEIR TERMS AND CONDITIONS AND REFUND POLICY. CAN'T BE TRUSTED.

Avon tells you that there was a no hassle returns but they charge the reps for returns and if they feel the rep does too many returns they punish them by restricting there access to refunds and exchanges.

If produce not available and on back several campaigns which was paid for can money be refunded and items cancelled

I Ordered A Lipstick, When It Was Delivered To Me, I Realized That I Had The Same Color. When I Asked The Rep To Return It Or Exchange It, She Stated That She Has To Pay For Any Returns And She Refused To Return It. I Will Never Order From Avon Again. Your Reps Need Training On Returning Products Or Avaon Needs To Make It Profitable For The Rep To Return, But Not At The Expense Of The Rep. Avon Has Lost It's Reputation.

I'm a new Avon rep and I need to send a return. There is no return form on the back of my invoice. What now?

I ordered an item from my avon rep; paid via check which was cashed ASAP
The item did not fit.....I returned it..NO REFUND..Rep said I had a 'credit' for a future order...WTH??? a credit???

i used to buy a lot of things from avon, for over 20 years. but whenever i needed to return an item the different reps i gave the orders to always insisted no refund just an exchange or keep the item if it was under $10.00. so i stopped using avon completly. i recently got some appealing avon brochures. i was going to order quite a few items. wow am i glad i read these reviews. avon promises a full refund if dissatisfied. apparently the same problems persist in trying to return things. thanks for the extremely helpful heads up comments. there are so many other places to get quality stuff. no orders ever from me.

Ordered a shelf for a friend of mine, but realized it was the wrong one I ordered. So I canceled the order online right away. I got a message back saying it takes up to 48 for Avon to process the request. Avon send the order out anyway. So I called and was informed that no matter how you cancel your order, e-mail or phone Avon DOES NOT ACKNOWLEDGE the cancelation. So now I'm stuck with a return fee.

AVON advertises a FLASELY. I purchased a product which I was 100% disatisfied with. I called d the AVON representative to return it an she told me she does not give money back if you are not satisfied with the product. . I am a new customer to AVON an I am not happy. This experience has led me to never purchase any product from AVON again. I my opinion April should back the product she sells.

I have been a avon customer for 30 some years. I have always been satisfied with their products. I am disgusted that you have stopped selling the dew kiss lip balm!!!! No warning whatsoever. Shame on you Avon. This product is essential to me and you don't sell anything comparable to it. The lip balm you do sell is disgusting. I hope you have the sense and decency to bring it back. Until you do I won't buy another thing from Avon!

I ordered a size 10 shoe but it was cut narrow so I ask the rep to exchange it for an 11 well she took my shoe home! Then told me an 11 won't fit me cause an 11 won't fit her... dang I will give this shoe away and NEVER do this again. Shoe store here I come .

Reading these bad reviews makes me rather sad that long time customers of Avon are being treated poorly by their reps greedy business practices. Avon has a return policy and by rep should be make whatever needs to be done to make their customer happy, even if they need to pony up the return fee. I am an Avon rep unlike any other. Besides offering price matches and free gifts with purchases, I stand by the generous return policy Avon has for its customers. I have great reviews, please give Avon mother shot by shopping with me. You can find my site by going to the general" youravon dot com /mommyrocks and you won't be let down again.