Kaiser Permanente Customer Service Complaints - page 4

Kaiser is pathetic. The online as awful also.

A 2.5 rating.. Actually surprised it is even a 2.5. Their AP accounting system is horrible, and the customer service you get when trying to work with a live person is useless. The Kaiser North group is down right rude.

I have a question? I want to know why my dr. told me I cant get disability unless I�m bed ridden? 3 herniated disc and pinch nerve and not able to work with a lot of mobility not enough to stay home and recover and let my body heal? I was surprised because there people I know not as bad as me on disability? Thx! Mark,

SCAM ALERT: The Dominion Dental Plan through Kaiser Permanente is fine if you do not attempt to do ANYTHING outside of the usual. I needed to take my child to a pediatric dentist. I was assured by Dominion (and KP) several times that I'd just need a referral letter from the primary dentist. I did that and everything was fine until 5 months later, I was billed over $100 for a dental visit! I was in contact with Dominion Dental numerous times over an entire month. Each time, I was promised that the billing was an error on their side and that they'd take care of it, no problem! Each time I called back to verify the bill was handled, this is what I was told. Then, 6 weeks after receiving the bill, I was told that I was "misinformed" and that I'd need to pay the balance of the bill. I asked why it was that I went out of my way to get a referral letter, contact Dominion numerous times throughout the month... No answer. I talked to a manager who said he'd move it up the chain. Never heard back. Then I got a collection letter and that was all she wrote.

In talking to the pediatric dental office manager, she told me this is 'kinda what Dominion does.' WUT? It's just what they do?! Lie to patients. Waste their time. Frustrate them. Deceive them. And, make the patient 100 percent responsible for the balance.

UPDATE: KP is backing Dominion (of course) and apparently DD had only ONE transcript, in which they proved their case. They didn't apparently have any of the other 25 or 30 call transcripts, nor did KP. REALLY!? I"M DONE WITH KAISER!

This is why I HATE Kaiser Permanente. I left them under ACA, but had to return this year. Have a Lupus Rx I have to refill monthly. Started trying weeks ago. Now basically out. They finally fit me into my former primary care today. Actually had a great, encouraging visit. Even thought they were an hour late seeing me. Then another 30 minutes by which point the Dr had left since it was after 5pm. Pharmacy finally has the Rx, but at retail, which is like $300. Saying they wouldn't pay for it. Mind you, my records indicate that I have filled EXACTLY the pre-reqs they require. Which is why, under the EXACT same health record # in 2015 & earlier it was covered. But their billing dept isn't looking at that, or the scanned documentation that originally facilitated the approval. Even after the pharmacist's third call where she told them she can see it. KP billing just parrots off that I will have to wait through an appeal process. The poor pharmacist was caught in the middle, and the Dr can't be reached. I AM TIRED, FURIOUS AND DEFINITELY NOT "THRIVING" UNDER KP. Don't get me started about my multi-year battle with them over Sjogren's being medical not dental.

Your Pharmacy webpage shows only when a refill is ordered and not when they are actually refilled. I just had a case where all 5 of my refills showed the same thing on your webpage, i.e., that they were refilled when actually only 3 were refilled. 2 needed doctor re-approval which he did and the pharmacy received the approval and the refill OKs were enter in your system as refillable, but nobody actually took the next step to refill the order and mail it. Yet your webpage showed everything was ordered correctly and on their way. I could have died of a heart attack because of this failure had I not called to double check. The reason I double checked is because this is the second time this has happened to me. Please have your webpage report that the refill is complete only after it has actually been refilled and not when it has only been re-ordered.

Kaiser is absolutely the WORST insurance company. This is the letter I sent them through their complaint website. It took me 3 times before it would send. How ironic....

I will start with my latest complaint. My thyroid levels were extremely out of range. Dr. Hope Mitchell adjusted my synthroid and gave me a 30 day supply. I came in to the Snellville GA center and had my blood work taken on 10/13/16, Thursday. I took my last synthroid on 10/14/16, Friday. I thought since I received my blood work results back on Thursday night, I would get a call from the Dr. or very least a refill. On Monday 10/17/16 I emailed Dr. Mitchell and of course no response.
My husband and I switched from BlueCross BlueShield because we heard good things about Kaiser. This was a HUGE mistake!!
We hate dealing with Kaiser so much that we pay out of pocket and go to our old doctor.
We, meaning my entire family have had nothing but bad experience after bad experience since we changed our insurance and started using Kaiser.
Needless to say, it's open season to change insurance and we will 100% be going back to BlueCross BlueShield.
I'm sure whoever is reading this could give a damn!! From the absolute worst staff and doctors on the planet that you've employed I see this complaint going nowhere!!
Thanks for absolutely nothing!!!!

Kaiser's appointment waiting time is an average of 1 hour....The former online appointment system was even worst. I would show up for my scheduled appointment and would be told that I was not in the system. These appointments were made months in advance. Appointment should not be made via Kaiser because you will never get one....Kaiser customer Service is atrocious.

Could you tell me why I received a letter from Kaiser a year After having a cat scan done informing me to make an appointment with my primary Dr concerning my cat scan on my pancreas?They told me everything was fine when I called for my results.They said they have been trying to contact me which is not true.If so why did it take them a year to write me this letter if it was so important? cant. mThank you LauraMaeser

Could you tell me why I received a letter from Kaiser a year After having a cat scan done informing me to make an appointment with my primary Dr concerning my cat scan on my pancreas?They told me everything was fine when I called for my results.They said they have been trying to contact me which is not true.If so why did it take them a year to write me this letter if it was so important? cant. Wait for your response.Please send I yourresponce to this email please Thank you LauraMaeser

Last month I went to get my husbands insulin needles and was told script was expired and would send email to doctor for a new script...so i got a couple boxes at walmart..Today whice is the 10th of august Istopped at kaiser in Holly springs ga whice is on my way home from wk to get needles and insulin and was informed that the script for needles was expired...to top it all off the pharmacist raised his hands and told me to start calling in the day before for refills sad thing is I planned on waiting and just one person was there....no customer service here

The worst service I have ever gotten with insurance. I have been on hold over an hour repeatedly. Office visits, even urgent ones, take weeks to get and you have to drive far to find a specialist.

KP employees are loud, not friendly. When you greet maintenance they don't smile. When you see them work together they behave as if they are high, talking loud and rude, you hear them swearing a lot. It's embarrassing! Does KP conduct any sort of testing on their employees even after being hired? Sherman Way not so clean.

My doctors appointment was cancelled by agent in error took 3 months to get physical with my Primary Physican. I had scheduled a day off they did not try to get me another appointment with my doctor and this was an annual physical. I was not able to get blood work done which is part of my physical now I cannot get refills and I will have to use additional time off which causes me more money. when open enrollment comes I will find me another provider. HORRIBLE CUSTOMER SERVICE !!!!???

website has been down all day....i am able to log on, but can't do anything else, pages not available

I Called A Kaiser Today To Reach Pharmacy It Was Told That Pharmacy Was Closed Till Monday That's Fine I Said I Had A Prescription There I Wanted To Know If It Was Ready I'll Call Back Monday Rep On Phone Says Do You Want Me To Conect You To Normandie North The Pharmacy There Is Open I Repeated My Self I Have A Prescription Waiting At 19th And Figueroa Rep Says So Is There Anything Else I Can Do For You I Feel Like Wow I Thought I Was Clear The First Time I Said I Had A Prescription Waiting At 190th And Figueroa But Apparently He Was Not Listening To Me At All So I Said No Thanks These Are The Generation That Will Be Caring Of Us When We Get Old I'm Scared.

They have the worse service at this hospital had to take my brother there when fell and broke his jar. They are not helpful at all. Last thing they care about is the patient it's so sad. Just so sad

Kaiser Permanente is awful. I have a great physician but the customer service is unbelievably bad. I've been a member for nearly a year and these idiots can till not figure out my prescriptions. I take a prescription that has pretty serious consequences of skipping days/weeks while I wait for the bumbling fools at Kaiser to figure out what they are doing. If you have a choice, don't choose Kaiser. It has been the worse decision I have made in several years. Member services is terrible, they call repeatedly to confirm things that don't need to be confirmed several times and fail to deliver basic customer service expectations. This is my internal complaint. I intend to complain externally as well so that others can avoid the disrespect and disregard I have had to endure from these losers.

We switched to Kaiser because we liked the convenience of having everything under one roof. After almost 2 years, we realize that Kaiser works great if you use the same location. We have children in college and they are terrible at using their services outside your region.The computers are not consolidated. So, a kaiser doctor in Northern California could not see information from our location in Southern California, and if you go across the country, watch out!!! There seems to be very little in terms of training employees on where to look for information. I had to have someone in records at one location, call the doctor at another location with my child's information!! Very frustrating, time-consuming, retarded and archaic systems in place!!

I have had the worst experience with Kaiser clinic. I got my MRI test done and literally begging to find out my results which is with the Doctor and have called three times so far and no response. Every time I call the local Atlanta number there is wait time of 30-45 minutes at least. I am now ready to get out of Kaiser.

Just the worst scheduling process ever.I am having problems with my eyes and have called 5 times today alone,over 1hour 45 minutes on hold and still not even gotten to the correct clinic to make an appointment.I was given the number to the ophthamology nurse,called left my medical information and number and it turns out it wasn't even a Kaiser number.Can you say HIPPA violation??? Horrible service.We cannot see other ophthalomologists outside of Kaiser,but can't even get to a scheduler there!!!!On hold currently another 16 minutes and counting.Don't get Kaiser!!!

Trying to speak to a pharmacy representative at the call center. Tried calling # on prescription it just puts you in a circle not offering the option of speaking to anyone. Found this site, nice customer service person said she would transfer me. listened to music for 8 minutes and then was cut off. Reachability rating is for tryng to get to representative at pharmacy. Friendliess rating is for person that answered call and tried transferring me. Thanks for nothing but frustration Kaiser.

I had an appointment on 2/12/16 with Sarah Remington, PA. Sarah was so mean to me and she has a horrible attitude to me Clinic Address: 14701 E.Exposition Avenue @ Aurora Centre point Medium Offices. Please in the future DO NOT ever assign this lady again to me. I DO NOT recommended Sarah Remington,PA to any body. Marisela Ortega

what the heck is going on with Kaiser these days? we have called, our physicians asst. told us to go to the ER moreno valley for MRI... drove all the way over there, and NO can't do that unless admitted... my husband 82 suffering with shoulder pain and pulse rate in the 90's.... Triage nurse says No MRI .. only if admitted.. and we dont admit for pain management.. basically laughed in my face.. they did take an xray.. but never heard anything and 4 hours later we left... someone else called like Weds 13th... and said you want pain meds for him and request for MRI.. have never heard anything since... emailed dr. Phatak and never heard anything from her either... This man is 82 years old... and has been in pain since the 13th of October.. I can't get a hold of anyone, and NOBODY will call back... we pay over 500.00 monthly for this crappy customer service... HE IS IN PAIN !!!!!!!

I have been trying to fill out a application on line but the system wouldn't allow me too I can reach anyone in technology to help or hr