Simple Mobile Customer Service Complaints - page 4

I've had simple mobile for about 36 hours, and have had issues since getting the service. Can't send texts, can't send pictures, can't make calls. I go from 4 bars, to none. I can't do anything while the wife is turned on... The service just plain sucks! I call customer service to try and remedy the problems, have to keep asking her to repeat herself because she speaks Brown English, and I can't understand a freaking thing she's saying. Got the problems solved for... Oh.. About 5 minutes. Now I've got the same problems. If I have to take the $40 loss, I will. Switching carriers tomorrow. My advice would be to avoid this company...

This is a terrible company! Do not switch to here! It took over 5 days to port over a number a number from T-mobile- untimately I lost my number I had for over 2 years! My first time paying took over 4 hours of calling and talking to Everyone- they are not able to connect a mobile number and a sim card #. My second time (3rd month), Simple Mobile decides to "not process or stop process" on my payment. I go to the bank- money there, no problems now I have to again go through hours. Getting phone on and taking # elsewhere. Also you DO NOT get DATA promised!!!!

I have been with Simple Mobile 29 days and they have been the absolute WORSE service I have had in ALL of my years using any mobile device. I bought a brand new Samsung Galaxy S4 and went to Simple Mobile. The first day things were fine. Fast speed etc. But from day 2 and beyond, all my phone does is swithc from 4G LTE, 4G & E. Texts message are delayed or never arrive. Calls do not come thru and I have to call numbers several times before it connects AFTER about a minute. I took the phone back 3 days later. The rep absolute objected to ANY possible problems with the service saying thhat my phone was defective because I have used up all my 1GB of 4G LTE and the phone keep trying to connect to 4G LTE and the Network kicks it off then swithes me to 4G. He suggested that Because I bought my NEW phone on-line, "more than like it was a Samsung Refurbished phone and they are garbage". After I explained he was foolish as u know what, to think I used 1GB in 3 days on a network i could not even use. And further more, the phone itself showed just how much data i used. He said the phone was broken and you can not believe that phone. Just to excape the buffoonery, I explained the that it was under warranty so I could return it for a refund. How about this man tried to sell me his USED,UNLOCKED AT&T Samsung G4 which was $100 more than same phone I purchased online.
Nonetheless, I went out of town the next day to an area that does not have SIMPLE MOBILE. My phone worked fine, EXCEPT there was no 4G or 4G LTE service in the area BUT I got all of my calls. Luckily I use GOOGLE VOICE and have the calls routed to more than one phone. Thats how I discovered my SIMPLE MOBILE phone was not receiving calls.
Long story short, I filed a complaint with the FCC and i am awaiting my refund from Simple Mobile. As a law professional, I know that to get results, get the FEDs to contact those people in HIGH place who can and will do something. Most Customer Service Reps. Have NO BRAINS and are put in place to give the Facade they know their jobs when THEY DONT. The just know how much $ they make.
Also the MAJOR problem with SIMPLE MOBILE is it uses TMOBILE networks and TMOBILE is the underlying issue with SIMPLE. I was a prepaid customer with TMOBILE and THE EXACT SAME ISSUES THAT HAPPENED WITH I LEFT THEM 2 YEARS AGO. AND WITH ANOTHER BRAND NEW SAMSUNG GALAXY. IDENTICAL PROBLEMS. i JUST WISH I KNEW THEN IT WAS TMOBILE THAT CAUSED ALL MY GRIEF BEFORE I FINALLY SLUNG THE PHONE AGAINST THE WALL AND SHATTERED IT IN SEVERAL PIECES. tHEN WALKED RIGHT OUT OF THE HOUSE TO AIO WHICH IS ON AT&T NETWORK BUT $55/MO. I wantd to save $15/month. But with phone service being the centerpoint of my business, I am losing way more than $15 with the SIMPLE/TMOBILE horrible service.
HAD I KNOWN SIMPLE MOBILE was on TMOBILE networks I would have never in a million years. But I have learned how to check what network each carries utilizes for service. Sadly there are ONLY 4 in the USA.

Sprint
Verizon
AT&T
Tmobile

Just remember folks.. To get action with ANY cell phone carrier, FILE A COMPLAINT WITH the Federal Communications Commission.

My service was turned off yet they still charged my account. I called, the represenative Lizelle was not explaining clearly what the problem is. She had no solution for the problem. Then when I asked to speak to a supervisor she said No I can't send you to someone else because they tell you the same thing. WOW, I can't believe they have a job. Her accent was so strong I could barely understand her. She hung up on me, I called back, complained about the girl to the "supervisor" and she had an attidude as well. Horrible overall expierence with customer service. She helped me, I gave her a new card to put the payment on and she charged that card and sent me a confirmation email. Today I look at my bank statement and she Charged my atm card the fee.. the new credit card the fee as well as the other original one that is still pending. I have to call them back now and I dread it.

I've had simple mobile for about almost two years, I've never had to call them regarding my service, my bill was always paid. About two weeks ago I started experiencing some network issue, whenever I travel within the town just running some errands which is the usual, my phone would say,"searching for service" I began to think it was my phone, so I took it to apple to get checked out, and so happen it wasn't my phone, it was most definitely the service provider (Simple Mobile). I called simple mobile explaining my situation, and simply ask for a sim replacement, maybe that would've resolved the problem, they told me no. I'm appalled by their customer service, they're rude, and I would believe that they need some better training. I pay about $60 + tax a month for my service, and you mean to tell me you would rather loose $780 a year, over a $8.00 SIM card? Let's look at the big picture here. I don't even think they value their customers. I wouldn't recommend anyone to simple mobile, horrible service, and awful customer service reps.

they worse than ever... lied too much and not straight forward! no experienced customer reps. and supervisors

I reup on the 14th of the month. I switched to another cell phone company on the 29th. So I didn't use simple mobile from may 29 to Jun 13. 2 weeks due a refund of 20.00. I called customer service and was informed of a no refund policy. They keep the money without processing the credit on the day of deactivation. I always paid my account for the next 30 days. I don't know why they have this policy of convience. To keep customer refunds. I am going to contact consumer affairs and explain my case

The Absolute Worst!!!!!! Please Dont Waste Your Time 43 Mins On The Fone For A Refund On A Double Transaction That At First They Couldnt Find, The Auto Message Is Wayy To Long For No Reason Takes Forever To Get To A Rep. This Service If Its Justice Calling It That!

Telling Me Her Supervisor Isnt Available Seriously?

SIMPLE MOBILE kept charging me even after I ended service. Every time I would call they would say there no such charge. When I finally was able to reach a helpful person; got 1 refund and was promised it wont happen again. But guess what, I happened again and it's taking me over 3 weeks to get it solve supposedly and I already have another pending transaction on my bank account.
Its been a HORRIBLE experience with SIMPLE MOBILE!!!!

Simple Mobile took too much money off my credit card they replaced some of it the same day but kept one. Why i can't understand that i still have not received my money back, but my bill was due on yesterday. you all wanted your money i didn't have it so you cut my phone. I can't understand that, i want my money but i have to continue to wait but you want your money you did not get it you cut my service off. I don't think that right. I been told so many different stories i don't know what to believe i was told since you have been going through so much we are gonna give you a to extra days to pay your bill, but that was a lie. I told the to take that money and put it on my account to restore my service, they tell me they cant what kind of crap is this.

my phone has been off for five days now.i called the customer service .after notifiying them they promise to restore it by 24hours time.till now nothing has been done about it.

name; charles coffie




PHONE TYPE;HTC

problem;my phone has ceased working for about five days now,when i call my number it goes to somebody. icalled several times and some body recieves my call.

Please My Line Has Been Ported Since Yesterday. Icalled My Number And Some Body Responded.he Told Me His Line Is But When I Call It Goes To Him.my

Name Charles Coffie


Please Do Well To Restor My Number Back.

Thanks

After several calls, I did get a person on phone & she did assure robot calls to me from Simple would stop today.
I got her be choosing refill plan, then change plan.
Simple Mobile hates customers; why else would they spend millions on ads, then disrespect me by having a machine call me?

I DONT know, people always like to complain and make bad reviews like getting paid for it. I have been using simple for ayear with.,martphone and never a complain, actually, they have a great service for the price, and good coverage, i asume that most of this people dont even know how to use their phones so somebody has to pay !

Simple mobile is great, $40. And you have data at 4G , text and calls all unlimited, ok its 500mb at 4G but men, nobody beats that , stop complaining and get to work !

I Think we should complain and fight for that ,they are taking money from every customer ripping customer and worse company , government
should take action , they don't refund our money back cheap and worse company , i have seen

simple mobile service is really bad signal drop unable to call ,customer service gives hard time ,worse company ,they are just taking money from customer

Simple Mobile is one of the worst phone company with very bad customer service I have been waiting for my refund for more than two months now without any success. I spoke to the customer service reps and more than 10 times with a call lasting more than two hours. I have spoken to the following people and others I can't even remember their names, and by the way these individuals don't give out their last names.
Victor,
Eddie
Rachel
Melvin
Ralwyn
This is so frustrating. Every time I call I have to go through the same long process of explaining why I need a refund. The last call on Monday July 15th I was told my money will be back within 24hrs, today is Wednesday July 17th and no money in my account yet?? I have requested several times to be transferred to some of these individuals I spoke with and I was told they are not allowed to transfer. PLEASE SOMEONE DO SOMETHING...

phone has been off for almost 24 hours where is this customer service going to the media they suck

STAY AWAY FROM THIS PROVIDER!!!!!

Terrible customer service. After paying for separate data and voice plans, they said that I would not be able to use the voice plan until the data plan was over (which was about a month not being able to make a call). Customer service said they couldn't do anything to help me. The manager just hung up on me.

These people must run into alot of complaints. I think they were trained to give you the run around and not solve any issues.

Worst Company Ever For Over A Month Now Their Message Say They Are Fixing Something In Couple Hours. Plus I Have 3 Lines With Them That Got Cancelled For Non Payment When I Have Auto Debit. They Have My Money For All 3 Lines Twice Coz I Had To Pay Again To Use The Phones And They Lied To Me Telling Me They Will Refund The Money Still Nothing. And Don't Ask Me Why The Prices Are So Different On One Line They Charge Me $43.87 Another 42.13 And The Last One 40.00 Wtf?

First they took eight days to port in my no.and then it works like morning to 9 o clock at night and then it says NO SERVICES and these people have no customer service after that and so you r without a phone at night and if any emergency occur only God can help.

Next day morning you have to explain 10 people that what is the problem and be prepared that you can hear that the customer executive can tell you that it is not her job to fix ur phone.

and you have follow that every day.

so if you have extra time to waste buy
SIMPLE MOBILE.

thanks for the information....very helpful

Simple Mobile Is The Worst Telephone In The World.

I Have Paid For June On May 22 For $40, And Now, May 29,i'm Having Phone Alerts, That They Going To Disconnect Because I Didn't Pay For June.

Not Only This-when Times Have Changing/by Time Changing/i Need To Take My Phone To The Office- They Chang The Time Manually!

And Connection The Worst- I Can't Call My Friends- From Li, But They Calling Me-with Sprint,t-mobile...

I Need To Change The Company.

Poor web surfing. No ability to stream video unless tied into wifi connection. Even the T mobile carrier service with full five bar signal does not mean the web will work at all. Very strange. Customer service and billing is terrible. No ability to complain or suggest fixes.

Simple mobile has the worst customer service among all the carriers. I could not sign in to my simple mobile address coupe days ago, I thought that I forgot my password. Then I requested a new password online. I looked up to my e mail but did not see any password. Then I called the customer service. They got my e mail address wrong at the beginning, now I cannot sign in online to pay my bills. I called the customer service to fix my e mail address and my pin, so I can get access to my account, but they told me that they cannot change any of my information, they can send a password to the e mail that I cannot even access. When I told them that I want to talk to a manager, they told me that the manager is not available.
Simple mobile customer service is like a joke! They can't even solve a simple problem. I spent 2 hours on the phone.
So, if you want to get a simple mobile account, make sure all the information you give them is right. If there is a single mistake, there is no turning back. You will not be able to sign in to your account again!