Customer Service Scoreboard
What is the problem????? I have NOT had a Saturday paper for the last 3 THREE Saturdays. Plus several weekdays as well!!!
THIS IS NOT ACCEPTABLE!!!!!!! The main reason I love the paper is the stock market summary on SAturday...
I do not want the MONEY......"................ I WANT THE PAPER!
If this is a problem please inform me and I will make other arrangements.
The home delivery service is a complete joke. There's a good chance that you will "sometimes" get your paper. Sometimes you get two, sometimes you get none. Customer service are a bunch of morons and nothing gets resolved. There is no # for the home delivery service, with good reason because their phones would probably never stop ringing. I would simply like to get the daily paper that I pay for and I have received the run around for 2 months now. They're a complete joke. The delivery person should get some in-service training, to look at the address and know which home to throw the paper at . Quality Assurance is definitely not their forte.
I've been receiving the printed edition of the WSJ for about 4 years. The last few weeks it hasn't been getting delivered. I've call the WSJ customer service department at least five times to complain. They've done nothing to help with the problem. Frankly, they don't seem to care. It really makes me glad to see the newspaper business failing.
Been a customer of WSJ for 5 years (at current address). Spent 3 months trying to resolve the fact that I wasn't receiving my Saturday delivery-it only got resolved when I chased down the delivery driver and talked to him. Now, we have a new delivery person at place of business who is too lazy to drive around to the front door of our (small) office bldg. They just toss it out in the back parking lot near the dock...sometimes it doesn't even make it close to the bldg. There is a serious lack of communication between the customer service dept. and the local delivery drivers. Ridiculous!
we have had the WSJ for over 7 years and never truly had a problem until this new year. We paid for a full year subscription, and only have received 1 printed copy of the WSJ and that was after 5 phone calls to customer service. i called again this afternoon just to get a very rude young lady stating that there was nothing she can do for me! the only thing i could do is wait for my printed copy to get to me! i asked for a supervisor and was told that there was none to help. just very upset at the customer service we are getting after being such a loyal customer to now feeling like my loyalty is not worth anything.
Tried to report that my WSJ was not delivered today. The web site wasn't working and the phone simply announced technical difficulties without providing any direction as to what to do. There is no simple service site to report a missed paper as there is for most newspapers. So you have to call but then are told the lines aren't working. Feels like amateur hour.
Have escalated my non receipt of WSJ and Barrons to supervisor level who are very apologetic and say they will get fixed. A few days go by and then non delivery begins again. The supervisors say they can report the problem to the managers who are responsible for delivery but the process does not allow for them to hear back so they have no idea if the delivery problem has been addressed. What is interesting is that Dow Jones Company has a Customer Experience executive. My experience with WSJ and Barrons has been the worst customer service situation I have experienced in the 40+ years I have been an adult consumer. Sucks that they put out good products (WSJ and Barrons) but they can't competently get them delivered to readers. At my wits end and think this is their master plan to rive me to electronic version only. Signed frustrated (extremely) in Florida
Delivery problems going back well over a month now. Will get the paper for a few weeks then it is missed for a day or two. Now it has been over two weeks and we have received two papers.
These problems started with tRumps ICE crackdown on the immigrants. The are the ones willing to get up at 02:00 or 03:00 and deliver them by 06:00. What a lousy way to rune a news paper.
I tried reporting a missed delivery online this morning and have been getting a runaround.I tried sending an email to customer service and instead was sent to an add account page. I don't want to add an account. I didn't even want to send an mail. I just wanted to report a missing paper, receive a credit and be done with it like other newspapers handle it.
MJ Brenne
wsj is a good newspaper but has the worst billing dept -non existent- and i am surprised that customer service has authority to even answer the phone. nothing ever gets resolved for the long term. i have had my subscription stopped 3 times since january even though customer service acknowledges the bill has been paid through january 2018. now they say it will take the billing department 5-7 days to investigate the problem and resolve.
I have been receiving the WSJ for almost two months now--I have tried more than once to stop delivery of this paper. I did not order it, I have not paid for it nor do I wish you to continue delivery. Please please take me off your subscriber list. Thank you for your attention to this matter. Betty Whaley, 6829 Bacon Lane, Chattanooga, Tennessee 37421.
Cannot get an ongoing delivery issue resolved for a Board member (you know, a boss that has been since October. We changed the address after the paper couldn't find its way to her office, it was delivered to her home for a short time (less than 3 weeks) and then abruptly stopped. Numerous emails and reassurances of resolution with no actual results. This is hard to justify to all my bosses, they don't know why I can't fix this, its making me look incompetent.
Terrible customer service!! Have tried repeatedly to change from mail to carrier delivery like my neighbors have. Each time I am told that it's changed and will take effect in 2-3 days. Nothing happens. I call back, and the account is still mail delivery. This has gone on for weeks. Customer service is a joke!!!
I subscribed to the print edition of The Wall Street Journal a little over a week ago. I have had to call seven times due to missed deliveries. I have even escalated the complaint with two supervisors. I have received three copies, two were late delivered due to my complaint. The only copy that arrived normally was the Saturday edition.
What gives? What good is a newspaper without readers?
Subscribed 11 days ago yet still no home delivery... Very annoyed. Just a college student trying to keep up with all the news but prefer reading print instead of online. Haven't called customer service yet but I am surprisingly shocked at all the reviews about poor delivery and customer service. You would expect better.
I tried one year to get them to deliver the WSJ to our lake home. It was like a comedy. Hit and miss and miss. I finally went to the CEO when he put an ad in his own paper saying if anyone had a delivery problem to contact him via email. Did that and got the regional WSJ manager who cried and complained that they could not get good delivery help for the salary they paid. Got it going for a week then it stopped again. Called the regional manager again, who cried and complained again, but said the delivery guy died in a car wreck. Well, it sure wasn't on MY road since he only came down it about once every 4 days. I gave up. WSJ charges a huge yearly price for their paper but it just doesn't get delivered.
We are proud to recognize the companies providing the best customer service each year within their industry.
Locate the Wall Street Journal corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
