OnStar Customer Service Complaints - page 4

Charged twice for data plan. Called 4 days before billing to change from 5gig to 1.5gig. They billed me for both plans.
Called 3 rimes - on hold & transferred multiple times over 35 minute call. Finally asked for supervisor who called back but left no call back number.
Phone reps pleasant but useless, just keep 'checkin with someone' then checking again.
Got 4 or 5 different explanations.
Shockingly bad service and totally uninformed phone reps.
Third call someone agreed to submit a 'Ticket'. Told to expect an email in a week.

Onstar forces auto buyers to sign up for their services under the facade of "three free months". The clear hope is that you forget to cancel which allows them to quietly bill your credit card until you discover their scam. The dealer told me they should have sent an email indicating the paid subscription was beginning in February but a search through numerous OnStar emails revealed no such notice. When I called to request a credit I was told someone would get in touch with me within 48 hours. After waiting a week or so I called back and was told it could take up to 30 days to review my request. After about 45 days I called back and during that call I was read a maple syrup coated rejection based on their claim that I received uninterrupted OnStar service and therefore didn't qualify for a refund. I complained about their unethical billing practices and asked them to have a supervisor contact me so I could escalate the complaint. I was told someone would be in touch with me within 24 hours but a week has passed with no contact from OnStar. In my opinion OnStar billing practices are subversive, strategic and unethical. I will never use their services nor will I never purchase a vehicle if forced to sign up for OnStar.

Beware of On-Star..there Tech support department is horrible...I have been trying for over a week to get both my navigation and emergency call number fixed..I get a ticket number no resolution and no follow-up from their tech support group...useless group

I've just survived the worse experience with Onstar. We left Libertyville Illinois With our destination New Freedom Pennsylvania, our home. With usual stops 12 hours. Our's took 14 because we were routed incorrectly. It took us correctly to Pittsburgh, we did a rest stop in Monroeville switched drivers. My husband said they want us to take 79, I told him trust Onstar, there maybe a problem with 76. I called to check and was told the fastest route is automatic in system. When we realized we were in West Virginia I knew there was a problem. Not only was it lengthy, it was a pot hole nightmare. I'll have my vehicle checked this week for damage. I was hungup by one operator, given shady excuses for error. Satellite problem, vehicle software needed updating, I finally spoke with a supervisor who apologized and said would comp next month fee. I'm still wondering if Onstar is the service I'll continue.

For 13 years I have had On Star. I am 72 yrs old and still travel, as well as use it to find local places. However, my services were recently disconnected. No bill was sent to me. Name on account is Linda Kemp-Porter. Vehicle is a 2014 GMC ACADIA. WOULD appreciate if I could be told why I was never notified. What us the cost for reinstating services. After 7 months of being displayed due to Hurricane Harvey, I have finally found a place to live.

I have had services for 14 years. We were misplaced due to hurricane Harvey for 6 months. Just got our own place and would like to restore phone and direction services. Have spoken with someone several times but was never ontactacted about costs, etc.

I want to know if I got on star dropped off my account because I was in a accident and had not called you guys to turn it back on why are you taking money from my account?

I spoke to someone today to start my service on my new car. She said they would send a email for me to confirm but I never received the email.

I'm trying to locate my car my ex boyfriend took off with my daughter and her children who she admitted to me that he is the father of both girls my daughter is 17 now but was 15 the first time she got pregnant by him and 16 the second time the VIN number is please help

Last several times we've asked for driving directions we have been given routes that troop us on state roads (from Napierville, I'll to St Louis, another route from Lemay Ferry,Mo to a address downtown St. Louis took us all through the city instead of interstate which would have been more direct and faster. These are just a couple of examples. Very disappointed. Google Map on my phone has been more reliable. Not sure we will keep OnStar on our two GM vehicles.

I've been trying to connect to OnStar for over a week. Every single time I call I get the same run around, this will work this time'. When I called and tried to reach to tech department he would not transfer me because he was sure I was connected already. It's been over a week and still nothing.

We have been trying to contact you for days and all we get is a recording. I have heard this so much that I could quote it.
I am flustered from all of this.
It makes us want to quit your paper
I suppose I will try one more time on Jan 2 and if it is the same old routine we will quit the paper!
If you decide to finally call mMr Warren please wait until the afternoon as he does not hear. Someone will be there in the afternoons. Now he was a World War 2 vet and does like your paper but as you can hopefully appreciate his limited budget he cannot afford 53 a month. It is a shame to take it away from him but he will have no choice.
Thank you.

I pay all this money for OnStar and they won't even open my car when I lock my keys in it because I am not on the account. They told me they need to speak to the account owner. Well that's not happening, because he is at the dentist having surgery. Cancelling On star

I bought a Cadillac SRX from Glen Sain in Kennett, MO. When I bought my SRX it had less than 35,000 miles on it. It still has warranty as well as three months of On Star and XM Radio. The On Star has failed to work since the day I drove it off the lot. I have called them 4 or 5 times and get the same run around. Same protocol every time I call. My conversation goes something like this:
On Star: Hello, how may I help you
Me: my On Star has not worked since the day I bought the vehicle from the dealership
On Star: I am sorry can I put you on a brief 3 to 4 minute hold while I review you file. This call may be recorded.
Me: sure, but to save us both some time, why don't you listen to my last 4 or 5 conversations with Onstar and we won't have to go through the 15 steps and then you tell me that you will have to have your manager to call back in 4-7 days.
On Star: I am sorry, I can not listen to your past conversations (probably because....they don't really record them). Mrs. Campbell, are you near your vehicle?
Me: yes
On Star: Okay, I need you to start it while I trouble shoot it.

so the call goes on for nearly a hour each time. Same crap, different day. I tell them they trouble shoot my vehicle every time I call. I tell them the last I was told (two weeks ago) I would receive a phone call in 4-7 days. Never happened. When I call back two weeks later...the case was magically closed. This means that they never followed up with what they said they were going to do. This is 4 or 5 times! I am about fed up with On Star. My next step is to run On Star services in the ground with everyone I come in contact with. With my job, I have just the right contacts to get the news spread quickly. I keep getting letters from On Star that my package is about to expire and it has yet even been used! This is the most ridiculous service I have ever gotten. On Star either needs to provide services to their customers or not promote for people to buy it. We have 3 vehicles with Onstar services and they are all fixing to be cancelled.

Worst experience ever, I'm not sure what country this call center is in but damn, come on the offices were closed, no one to help, system was down. Lucky I had my cell phone Cancel Cancel Cancel!

After being a customer for over 3 years, we're done! We bought another Cadillac and tried to get it linked...forget it! We talked to 6 Reps in a 6 hour period and finally gave up when they couldn't "find" the car. They told us they'd get back to us in a week. Don't bother!

Absolutely terrible. It's clear that my account has been corrupted so I can't load any pages or details. The phone app can't retrieve any data. Customer service doesn't understand this and has no path to solve this. They actually are guessing that it will resolve itself. I've really just given up on the service altogether as I've wasted hours upon hours trying to get into my account and don't have time for this.

FWIW: I work partly as a software developer. I know exactly how to click on a link. The site is simply broken if you have a corrupt account.

They couldn't conduct any more meetings to make this OnStar account setup completely impossible to work with. The submit button after you enter your postal code doesn't work, tried it on my phone, laptop and desktop computer. Back out to truck, press the blue button, get someone with an accent so heavy I can't understand a single word she is saying. Forget it, I've already wasted 2 hours on this exercise in futility. They can stuff their OnStar, I give up.

I am having an issue that the "Charging Complete" email always ends up in my junk folder, although I've added the address to safe mailing list, to safe senders list, and I even created a contact in my address book. also made sure it's not in the blocked senders list.

I've contact Microsoft twice (my email provider) and was told both times that I need to contact OnStar to get this resolved. Which I did and whatever Microsoft suggested, the people at OnStar were not willing to do that, and insisted that Microsoft needed to fix it. All that Microsoft asked is that OnStar needs to apply for removal from their blocked list, either through this link

Unfortunately, OnStar will not do that.

I will have to look for an alternative to OnStar now.

Our experence with On-Star since purchasing our new vehicle, to say the least has been embarrassing, dangerous, disappointing, and downright not worthy of our very hard earned money. We have had nothing but problems with On-star working properly in our new vehicle. When we attempt to find a resolve On-Star either tells us their IT department is not there to assists, or they blame our problems on GMC. GMC says it is On-Star's responsibility to resolve the issues. With yet one more extremely frustrating day with On-Star we are discussing bailing out of our GMC vehicle and/or giving up our On-Star service in our vehicles. Quite frankly we are safer to run a Google search on our phone (which is the advise or all of our friends who have witnessed the danger of On-Stars direction where we have been forced to retreat to Google searches to bail us out of mis-directions from On-site that have placed us in dangerous situations). We are officially the joke of our friends and family who witness this mess and realize how stupid we are to continue to spend this kind of money for something that is worthless, and on several occasions, has placed us in danger. Even our adult children have witnessed the extreme mis-directions from On-Star and they are concerned too that we are paying for a service that places their elderly parents in danger. Based on the craziness of places On-Star has placed us and so far off-course from reality, we can only discern what could possibly be happening. Thoughts of: is the map On-Star looking at upside down? Is there a serious mechanical issue with our vehicle no one wants to address?

On Star support is terrible! They have no idea what is going on. We were transferred numerous times and each time the person had no idea what was going on. Get it straight!

Hello My name is Helen Kee. I want to ask if you could turn off my onstar for a couple month. Ill start by my onstar when I get my financial fix it Right now Im kind of in the hardship situation. Please don't take my direct payment from my checking account. Ill start it back up or call back in couple monthe. Please email me at this Thank you, very much.

Today I went to visit my granddaughters & OnStar led me to two different areas which were incorrect. I called them & the woman was very nice & did try again, however, I was led once again to a different street. I ended up calling granddaughters & getting directions from them which was confusing in itself. Also this week I asked OnStar for directions to Rockford, MI & got lost again. OnStar kept telling me to make a U-turn and then another U-turn. I'm now getting concerned that OnStar is having much difficulty & this is a worry for me. Tks & I await your reply.

9-8-16...a letter was sent to you on 8/6/16 regarding the monthly charges on 7/15/16 and 8/15/16 to my AMEX account. Letter was in regard to the monthly billing which I requested for past years for OnStar to send me a statement for Annual so I could send a check. I have never authorized to have billed on AMEX. My annual charge last year was $179.00 for Protection Plan.

Not getting a reply, I called AMEX today to have those charges removed. Please send me a statement for Annual (deducting the 2 charges of $17.99)and if amount is correct, I will issue a check.Please acknowledge.

Sincerely,

Mary H. Tannehill

My mother has an on star account, has had it for years. She has been traveling alone all week here in the Carolinas. She is 66 yrs old and a past stroke victim. It is a sad day when she calls for help and she is informed she does not have an account with y'all. She just used you 2 days ago. Then the lady finds her and says she has to update her account. Do you not realize SHE IS DRIVING!! That account could have been updated when she got home. It didn't need it 2 days ago our last week when she called. Isn't it just a little more important to get someone home SAFE!! That's okay,I got her to Google maps. You have got your last dollar from this family!!