PayPal Positive Customer Service Ratings - page 3

10-7-10
I received excellent serviceform Paypal customer service. The phone was promptly answered. The service rep spoke English and was very informative and helpful. I have always been pleased with the service. I was surprised to read in the reviews that some people were not satisfied, so I decided to review my personal experience.

I was ripped off by some bootlegged CSI seasons that were pictured as brand new and in a sealed box... Said it was coming from FLA, but come to find out, it came from China. I was refunded the money I had spent on the DVD's and I couldn't be happier with Ebay... There's always going to be a rotten apple in the bunch. Just glad they helped me out : )

Ijust recentley had a conversation with a lady that works for paypal in dispute dept. Her name is Kayti, she was very nice and easy to talk to she explaines things to me in a very professional way.
Thanks for hiring some one who is very nice and understanable.. [email protected] (William Ritch)

I must say, I felt the same way - why? I didn't understand its process. It actually is as stiff as it is for your protection. All HTTPS companies must be that careful! If you get confused - tell them so! You can speak with a tech at anytime - but, yes - I DID feel as you did at that time. Paula Green

I just called pay pal to resolve a problem of double payment. The operator was very helpful and polite. I have used pay pal in the past and this was the first problem I've had.

I had no problem with service. Called and talked to someone right away. And got everything taken care of....

I have been using Paypal for about 9 years and I always get my problem resolved very quickly. I was having an issue for about a year with their debit card where it would randomly decline a transaction for no consistent reason. But, that seems to be fixed as I haven't had to call them about that in quite a while. I spend probably $35-50k a year through Paypal. I am wondering if when you first call in and give your phone, debit or ckg acct# if it gives you expedited service based on your account usage? I get in right away with usually no hold and I get whatever issue resolved within 2-5 minutes.

My problem complex. Walter helped me through a complicated recovery to a satisfactory end. Many thanks.

Part of the problem in recovering a forgotten password is that you send the recovery information to the e-mail address that the client has forgotten the password to.

Secondly, you ask for a lot of Q&A to assist in identifying the client but you don't make that information available to the program or the human at the other end of the telephone wire.

Mind you, the mess was mine to make and I do appreciate the effort and assistance provided by Walter and ?Randy?

Thanks, Bill

I have been caught for 10 days in an endless loop of security questions and verifications. Using this free phone number (which no one else had supplied),I got a great guy (Joel) who cut through all the crap, resolved all of the issues in 5 minutes while we were talking and was a model of efficency and courtesy.
The system is great when it works, but when it fails, it is a nightmare.

I called the number as listed and received friendly, ENGLISH-SPEAKING assistance.

I am sorry you seem to have not had the right experience.

I did not receive the item that I had bought on Ebay. I had paid with Paypal and filed a claim with them. I received a claim number with them and they wrote that the sender had two weeks to reply. After the time was up Paypal sent an email that they would credit my account which they did. I was able to do this all on line without speaking with anyone

Called cust number ar 4am PST and got an immediate response. Very satisfactory! PayPal Customer Service:
1-402-935-2050

Julian was very helpful in opening a account to resolve the failure of a seller to ship the product. I could not reach the seller at the phone number they listed.

Number worked, but only took one "0" press to get to a live person for me. Thanks for the number!