Roku Customer Service Complaints - page 3

Youll are taking money off my card i dont have account an youll taking money every other day please put my money back

I have tried numerous times to reach a Roku live person but not able to talk to anyone. It seems that Roku does not care about its subscribers. All I want is a new remote as I lost the one I was given when I signed on to it. This is a sham!

Had trouble setting up my new Hisense Roku TV. Now I can't get anyone to help me. I just need a pin Number to add more channels and I should not have to pay for that information. I am very upset with Roku. I can't even find a good working number to call for help.

Everything and I'm reading about Roku is true! Especially the customer service or lack of! You guys are a joke and I hope you eventually lose all your customers to our phone providers such as what I will be doing!

I Tried To Get A Billing Dispute Corrected And Got No Where Fast.. I Shouldnt Have To Pay To Pay $5.00 To Get This Corrected I Tried The Fubotv 7 Day Free Trial And Cancelled It The Last Day. Now Im Being Charged $68.89 For Something I Dont Have And Found Out Its A Recurring Charge Is There Any Way You Can Help Me With This Please Contact Me By Email [email protected] Thank You Gidget Schrott

I am going to return my Roku device because I cannot get anyone to help me. This sucks. Your company sucks. I'm so frustrated I've been trying for 2 hours. To contact someone!

Absolute worst.
No effort to resolve my issue. And no phone support, so I can't even speak to a real person about the issue. Just automated email responses

I cannot access my roku account since I disabled roku. Thought I was subscribing to Acorn., billed by Roku.
Roku is not accepting my email or password and options do not apply through
Roku support

This place is full of hackers don't ever give them your card information. They hack into my credit card and took over four hundred dollars from me. I had to report my card lost and stolen and they still were able to hack into my new credit card and charge it four different times. No one should use this device if you don't want to be hacked. I'm going to the news and reporting them and I hope it goes nation wide. This is like tic toc the app that if you put Your information in they will use it and fraudulently take money from you or even steal your identity . Everyone in the United States should know about this they made this devices to scam people don't ever use this device I repeat don't ever use this device. If you think they haven't scammed you yet it's just a matter of time

I just contacted your customer service because my stick stopped working. They said I need an update and that I had to pay for it. So I never heard of paying for a update. An upgrade yes. If this is true new update could come monthly. Why buy a stick if updates cost. I think these 2 guys are running a scam 844-631-5110. Then they blocked my number. Please let me know either way.

Roku is taking money off my card three times a month after I unsubscribed from Roku. Whoever uses Roku app make sure you're not being over charged I'm taking that ass to court for my money. IDGAF if it a dollar I want my damn money back. Make sure to screenshot your payment like I did

I have been charged for a service that I had stopped on March 28th.

I purchased a roku and had to pay 79.99 to activate it so I was told it would be for 4 devices come to find out it was a lie and was just for one so I got charged again another 29.99 to put another one these people are a joke and will be getting reported to the better business bureau

We just wanted to set up our TV and they wanted a fee. We told the person we did not want a subscription and he hung up.

Box constantly disconnect. Last time I was told there is a fee 100$ to reactivate my Roku. And thus charge would be yearly if I continue with Roku.

I sent in. a Roku Express+ on March 6, 2020 and it was received by You on March 9, 2020 for replacement. It did not work when I open the box. I had a RA (replacement authorization) on the package. Today is April 13, 2020 and I have not received the replacement.
Your service up to get it replaced was good. But I have waited 4+ weeks and don't have My Roku.

I just t think that a company as big as Roku could at least put people on there staff to answer calls about questions billing and such instead of having an answer robot to tell you to go to some web address. From there see if you can figure out there what is relevant to what you need help with. I feel sorry for companies that are losing their touch with the human race and their human needs when it comes to dealing with people.

The customer service for this company is TRASH!!! You outsource to India and literally NOONE I talked to has been helpful and I am steaming. I will be getting rid of this ROKU ASAP and make sure others I speak with not get involved with you guys either

I've been trying to get a billing issue fixed for the last 4 months. When I call people that doesn't speak English just hangs up on me. This is unacceptable. I will be contacting the Better Business Bureau. This makes no sense

Bull crap not paying 5$ to talk to someone maybe I should go with fire stick I just wanted my CBS all excess removed stop charges

I upgraded to a new Roku box and need to reset my Showtime service. I don't recall my password and don't know if it is a Showtime password or a roku password. After spending 30 minutes trying to reach someone in the phone and trying every manner of options, I gave up. Every option tells you to hang up and go to the website. I tried to resolve my issue on the website previously and went to the next level to call customer service. Apparently, customer service DOES NOT EXIST. I have no choice but to cancel the charge are my credit card and sign up for Showtime through another method -/ NOT ROKU!

Terrible customer service. Two months and the tech Dept can't figure out why my streaming stick does not work. They said many customers are having this problem. Yet I get no personal emails back nor do they answer my request for a refund. Terrible!!!!!!
Time to bombard the main executives with emails.

I am a customer of cbs all access. I have an automatic debit each month for the service. I noticed that you debit my account on the 30th. I would like this debit to come out on the 3rd of the month instead of the 30th.If you need further information from me.please contact me

Thank You



Deborah Hancock

What a bunch of CRAP!!! No way to speak with a REAL person. No email link, no chat link!!! Only phone number that actually works is recorded voice. What a "great" company!!

I tried 3 different 1-800 numbers 1 rang 5 minutes with no answer the other 2 gave me a number which I called and waited, waited, waited, etc etc. PATHETIC!