Los Angeles Times Customer Service Complaints - page 4

Where is my paper? For the second time in two weeks, I have not received my L.A. Times newspaper (last week it was Saturday and this week is it the Sunday edition!). Their call-in system only promises to contact the person that did not deliver the newspaper in the first place, with no call back delivery confirmation or emailed confirmation of the delivery problem. Print newspaper is probably a losing business for the L.A. Times. I suggest that they refund all of the subscription monies, stop their print business, and go to online only, if this is the quality of their newspaper delivery system, which is very poor.

I am a Sunday only New Subscriber to the LA Times. I have yet to receive an issue and paid 3 weeks ago!

Am having horrendous time trying to resolve 2 week old non-delivery issue... 5 or more phone calls...5 or more emial exchangrs.... the system seems to be broken in the Oxnard area.

Just changed from a sat & Sunday subscription to Sunday only... Second week no Sunday paper yet...will try by phone after7pm

After paying a one year subscription in advance i received a bill after nine months saying my subscription was shortened because special editions where printed at additional cost to me.good by forever crooks.

Trying to cancel: rep, then supv. did not want my acct#, just phone number- said accts are inactive. So why you charging my card?! Had to FAX bank statement (who faxes anymore? esp. for digital subscription?) NO response. Called again,rep ccouldn't tell me if they'd recd fax. Email bank statement. Last supv said I couldn't, this guy said sorry and that I was given 'misinformation'-by the 'supv.', mind you. WTF! So frustrated. Bank can't cancel it, I have to handle it via asenine customer svc. That is so wrong. Also, nothing against Filipinos generally, but of the three reps, all three needed me to repeat info, despite sincere effort to speak clearly and slowly and use more understandable vocab. My mom is ESL, that is personally important to me. These reps need more training-and less reliance on scripted responses that have nothing to do with convo. Very frustrating to have to spend an unreasonable and exorbitant amount of time just to cancel a subscription.

I ordered your Sunday times only delivery about two wedks ski. I have good memories oh just relaxing and catching . I paid my 99 cent special,but, the only thing special about it is it nonexistaence. Non one paper yet! Thur is bd!

Why hasnt my paper been delivered today?

Marilyn Ruth

9329 Robinson Lane,

I missed my Sunday paper for the second time in three weeks. Please deliver a paper to 228 Carver Circle, Redlands. I hope you can do a better job of Sunday deliveries!



Anne Derfer

Alice

I would like to talk to a rep from the true LA Times in Los Angeles or the USA not from the Phillipines. I am having problems with reps in the Phillipines understanding my issues. HELP

I have not received my newspaper for two days.I called twice yesterday and twice today - no newspaper and no call or e-mail to explain what is happening. In this time of diminishing newspaper readership I am shocked that a loyal reader has been treated in this manner.
Sandra Banner

We did not receive our paper this morning. Spoke to customer service. 2 hours ago Still mo paper.
Customer service is closed for the day now.
Need the paper.
This has happened before too. No paper was delivered on Jan 1st 2017.
Not a happy customer

8.30am call for delivery,your rep.told me will have Sunday newspaper,but it's not,and after 10.30am nobody answer the phone
,bad service on Sunday.

My Sunday Jan 22, 2017, Times newspaper arrived soaking wet. I called at 7:50am to request a replacement newspaper. The representative stated that she would put in my request and that I should expect the replacement newspaper within 4 1/2 hours! I asked why should it take so long? She stated she could not give me an earlier approximate time and that I will receive my newspaper within 4 1/2 hours. I called again about 9:10am. A gentleman gave me the same answer. I explained to him that I paid a year in advance for my subscription, I do not want a "credit" if my newspaper never comes, and I want today's Sunday L.A. Times. He could not give me any other answer. He stated he was in the Philippines. I worked for the L.A. Times for 20 years. I cannot believe this is how the citizens of the U.S. are being treated now that, it seems, that most or all of the services, etc. are being outsourced. I am very upset.

My stop and start request was not properly done! Paper was to stop on Jan 18 and start on Jan 22, 2017. Just got home and there is a

soaked wet paper dated Jan 18!! Hopefully it will start tomorrow!

I pay for delivery on week-ends I did not get any paper today and your office is
closed today (saturday) for this kind of problem. Don"t you plan to correct this
problem? Also why keep changing the digital paper from the original way since the
new procedures tried bring problems.

for several months I have been calling customer service about my newspaper not being delivered by my doorstep. Every single time I call customer service they don't understand why it is not delivered where it is indicated when it is clearly stated on my acccount. Each time they say we will take it to the next level but I still have the same problem. Who can I bring this to? OC Register has no problem with this and I tip them for it but even if I tip LA times they simply don't care. Please advise!! This has gone on for so long.

My name is Cornelius George, address Glendale. Called beginning 7am today sunday 8th, 2017 informing sunday times not delivered. 9am no paper, called 10am and 11am complained to head man Mario, who expressed apologies twicw and promised paper within 10 mimutes. called 12pm. to be informed, I should call monday for paper...How does LA times manager tolerate such ineptitude. I am very angry and upset. Kindly give me a curtsy call on sitiuation.

I subscribed at a store kiosk. Was told that it was an 8-week subscription. My first issue arrived Dec 31, 2016, next issue was New Years Day 2017. End of story. I phoned Jan 2 and was informed that my subscription was only Sat And Sun. Reply offered to change it to an 8 week subscription for the same price and told me that my subscription would be extended til Feb 21. Dec 3, my issue didn't arrive. I called again, was told my subscription would be extended another day. I questioned why the LA times thought 53 days subscription amounted to 8 weeks. Mathematics in the Philipines (where the customer service is based) is obviously taught differently than in the US. I asked to cancel my subscrition and for return of my $$.Was told, "well, we extended your subscription." For third 3rd time in 2 days I requested to speak with a manager in the US. Instead rec'd a call from phone sales asking me to subscribe to the LA Times.

My paper was not delivered on Sun., Jan 1, 20017. I spent over 30 minutes trying to find a phone number where I could leave a message with no luck. I really couldn't find anyway to notify you of your failure to delivery my paper.

Delivery Issue. No response from phone calls. It just keeps ringing. Tried 4 different numbers.

Today Sunday December 18, 2016, my Los Angeles Times was not delivered. I tried calling several times using different numbers but no one answered so I need the paper especially today. What should I do? I am very upset. It is already 9 am and still no paper.

Have not received my Sunday paper in 3 weeks and similar experience as today I call cust service no answer the worst service the reason the paper is dying is not a mystery to me as soon as I can reach someone I'm canceling the rag and going digital The New York Times

Please no more email the paper.Not able to read it. Please have route manager call me. Issue with paper thrown on the street. Please have paper thrown by ramp. I can't walk to get it. Mona Kraus

Hello
La times..
My name is Alejandro Nunez
And I'm writing this notice about that I'm having an issue trying to make
Stop payments as delivery a news papers since I'm not interesting on this any more
I would like u guys to complete stop
Tank u my last charge bill was on 11_14 2016...
Witch I hope is the last one...tank for your service