2011 Airlines Customer Service Awards
The best customer service for Airlines in 2011 was:
AirtranThe customer service provided by Airtran in 2011 rated as Acceptable.There were 27 companies out of 466 in 2011 with a higher rating.
AirtranThe customer service provided by Airtran in 2011 rated as Acceptable.There were 27 companies out of 466 in 2011 with a higher rating.
Airtran
Airlines
Airlines
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| Airtran | 84.80 | 5 |  | |  |  |  |
| JetBlue Airlines | 80.82 | 22 |  |  | |  | |
| Westjet | 78.00 | 80 | | | | | |
| Frontier Airlines | 70.57 | 7 |  |  |  |  | |
| Qantas | 68.56 | 11 | | | | | |
| Aer Lingus | 55.80 | 10 | |  | | | |
| KLM | 55.25 | 19 | | | | | |
| Lufthansa | 54.73 | 17 | |  | | | |
| American Airlines | 54.50 | 203 | | | | | |
| Delta Airlines | 51.31 | 321 | | | | | |
| Southwest Airlines | 50.82 | 221 | | | | | |
| Iberia | 48.40 | 5 | | | | | |
| Alaska Airlines and Horizon Air | 47.78 | 22 | | | | | |
| Ryanair | 47.27 | 6 | | | | | |
| Malaysia Airlines | 42.80 | 20 | | | | | |
| Continental Airlines | 42.54 | 251 | | | | | |
| EasyJet | 42.15 | 99 | | | | | |
| United Airlines | 32.54 | 183 | | | | | |
| Air France | 31.31 | 45 | | | | | |
| British Airways | 30.60 | 50 | | | | | |
| US Airways | 28.51 | 141 | | | | | |
| Air Canada | 27.46 | 85 | | | | | |
| Cathay Pacific | 24.36 | 18 | | | | | |
| Spirit Airlines | 23.62 | 228 | | | | | |
| Hawaiian Airlines | 23.60 | 6 | | | | | |
| Virgin Atlantic | 17.80 | 9 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2011:- Air New Zealand
- Asiana Airlines
- Etihad Airways
- Finnair
- Japan Airlines
- Midwest Airlines
- Northwest Airlines
- Singapore Airlines