2013 Banks Customer Service Awards
The best customer service for Banks in 2013 was:
ChaseThe customer service provided by Chase in 2013 rated as Acceptable.There were 24 companies out of 562 in 2013 with a higher rating.
ChaseThe customer service provided by Chase in 2013 rated as Acceptable.There were 24 companies out of 562 in 2013 with a higher rating.
Chase
Banks
Banks
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| Chase | 80.67 | 15 |  |  |  |  | |
| ING Direct | 53.07 | 12 |  |  | | | |
| Navy Federal Credit Union | 47.08 | 12 | | |  | | |
| USAA | 40.13 | 60 |  | | | | |
| JP Morgan Chase | 37.50 | 40 |  | | | |  |
| Citizens Bank | 35.11 | 9 | | |  | | |
| ACS | 33.49 | 45 | | | | | |
| SunTrust | 32.07 | 30 | | | | | |
| Citibank | 30.22 | 68 | | | | | |
| Fifth Third Bank | 29.35 | 23 | | | | | |
| PNC Bank | 29.09 | 91 | | | | | |
| Bank of America | 25.60 | 111 | | | | | |
| BBVA Compass | 25.00 | 7 | | | | | |
| GE Money Bank | 24.95 | 44 | | | | | |
| TCF Bank | 24.29 | 7 | | | | | |
| Sovereign Bank | 24.20 | 29 | | | | | |
| Regions Bank | 22.65 | 54 | | | | | |
| BB&T | 22.00 | 27 | | | | | |
| TD Bank | 21.80 | 20 | | | | | |
| Wells Fargo | 21.76 | 135 | | | | | |
| HSBC | 21.68 | 48 | | | | | |
| Ally Bank | 21.62 | 45 | | | | | |
| Vanguard | 20.20 | 17 | | | | | |
| US Bank | 17.97 | 24 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2013:- AmeriCredit
- Bank of Montreal
- Bank of the West
- Barclays
- Comerica
- Eastern Bank
- EverBank
- GMAC
- Huntington National Bank
- KeyBank
- Mutual of Omaha
- National City Mortgage
- RBS
- Union Bank
- Wachovia
- Washington Mutual