2011 Internet Service Providers Customer Service Awards

The best customer service for Internet Service Providers in 2011 was:
Road Runner

The customer service provided by Road Runner in 2011 rated as Acceptable.

There were 29 companies out of 466 in 2011 with a higher rating.

Road Runner
Internet Service Providers

Company	Rating	Reviews	Issue Resolution	Reachability	Cancellation	Friendliness	Product Knowledge
Road Runner	84.56	11
Xfinity	76.60	10
RCN	62.34	29
Telus	59.01	21
Earthlink	53.15	16
Sky	46.89	7
Atlantic Broadband	45.40	20
Cablevision	45.39	38
Fios	44.85	17
Embarq	43.89	7
Cox	40.05	67
Optimum	39.11	9
Charter	38.44	47
Rogers	38.27	60
Windstream	37.53	144
Bellsouth	37.09	22
Suddenlink	36.16	98
Airtel	35.20	5
AT&T Uverse	32.44	408
NetZero	32.32	41
AT&T Worldnet	32.13	24
Clearwire	32.11	35
Time Warner Cable	31.89	318
CenturyLink	29.77	224
Qwest	29.67	150
Comcast	29.59	434
Bell Canada	29.49	182
Mediacom	28.75	176
Shaw	27.03	524
Clear	24.80	22
HughesNet	24.48	183
America Online	24.35	127
Brighthouse	22.80	10
MSN	22.68	112
Frontier Communications	20.20	16
Juno	19.40	9
PeoplePC	14.40	11

Other Companies

The following companies did not receive enough comments for an official rating during 2011: