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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 48 companies out of the 724 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 7%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 192.50
2 Philippine Airlines 192.40
3 Zappos 181.57
4 Publix 166.27
5 Trader Joe's 154.03
6 Nintendo 140.01
7 Travelers 134.00
8 Kmart 130.25
9 Fisher Price 127.46
10 Gander Mountain 125.14
11 Royal Caribbean Cruise Lines 122.90
12 Country Living 117.27
13 Canon 117.05
14 Ralphs 116.67
15 LL Bean 114.70
16 Weber 113.77
17 Dairy Queen 113.64
18 Adorama 111.84
19 EVGA 111.03
20 Bose 109.91
21 Rayovac 105.20
22 Plantronics 103.40
23 Rite Aid 103.11
24 SkyWest Airlines 102.00
25 Bed, Bath and Beyond 100.71
26 Air New Zealand 98.00
27 Nordstrom 92.79
28 Kindle 92.00
29 Little Tikes 91.54
30 PenTeleData 90.80
31 Holland America Line 90.53
32 Starbucks 89.18
33 Home Depot 88.99
34 Konica Minolta 88.90
35 Charles Schwab 88.89
36 Pontiac 88.46
37 GNC 88.33
38 Road Runner 86.96
39 Paychex 85.06
40 Scottrade 84.50
41 Enterprise Rent-A-Car 84.33
42 Old Navy 84.29
43 Liberty Mutual 82.42
44 Hallmark 82.37
45 Pier 1 82.20
46 NVIDIA 81.91
47 Teleblend 81.75
48 Wendy's 81.25
49 NetFlix 78.75
50 Belk 77.93
51 Jaguar 77.67
52 Boscov's 77.39
53 BevMo 76.25
54 Blizzard 75.80
55 Bissell 75.70
56 Lands' End 75.67
57 Qantas 75.67
58 Bank of Montreal 75.17
59 Kohl's 75.07
60 Amazon.com 75.04
61 Nationwide 74.95
62 Discount Tire 74.63
63 Android 74.50
64 CVS 74.02
65 JetBlue Airlines 72.81
66 Dollar Tree 71.63
67 HEB 71.14
68 Tractor Supply 70.75
69 Kroger 70.42
70 Windows 70.37
71 Alaska Airlines and Horizon Air 70.32
72 TJ Maxx 70.19
73 Meijer 69.90
74 Southwest Airlines 69.77
75 Airtran 69.73
76 Duane Reade 68.98
77 Logitech 68.22
78 Brother International 67.77
79 Reliant Energy 67.42
80 Staples 67.39
81 Vistaprint 66.30
82 SanDisk 65.13
83 Nike 64.15
84 Jabra 64.07
85 Ambit Energy 64.07
86 Esurance 64.05
87 Westjet 63.56
88 USAA 63.35
89 ING Direct 62.80
90 Aer Lingus 62.78
91 Dyson 62.59
92 Sprint - Nextel 62.09
93 Iomega 62.04
94 Cogeco 61.93
95 Banana Republic 61.78
96 Webroot 61.65
97 Quest Diagnostics 61.60
98 Advance Auto Parts 61.44
99 Sky 61.20
100 Western Digital 61.00
101 Aflac 60.94
102 Lord and Taylor 60.77
103 StubHub 60.61
104 H2O Wireless 60.00
105 Big Lots 59.78
106 Alamo Rent A Car 59.60
107 Lowe's 59.44
108 Panera Bread 59.32
109 Hampton Inn 59.25
110 The Gap 59.20
111 Office Depot 59.19
112 Walgreens 59.00
113 Cuisinart 58.94
114 Audiovox 58.43
115 Oki Data 58.40
116 Food Lion 58.29
117 Urban Outfitters 58.07
118 Jensen 58.00
119 JCPenney 57.98
120 Rue 21 57.87
121 iPhone 57.73
122 Pep Boys 57.00
123 Lexus 56.95
124 Bowflex 56.87
125 ADT 56.79
126 Guitar Hero 56.78
127 Frontier Airlines 56.52
128 Wachovia 56.45
129 Asus 56.41
130 Lego 56.39
131 Lexmark 56.36
132 National Grid 55.85
133 Lincoln 55.67
134 Seagate 55.61
135 Telus 55.60
136 TRENDnet 55.40
137 Macy's 55.40
138 Overstock.com 55.19
139 Princess Cruises 54.75
140 GoPhone 54.27
141 Carnival Cruises 54.10
142 Safeway 53.60
143 Petsmart 53.47
144 American Eagle Outfitters 53.22
145 Napster 52.80
146 Energizer 52.67
147 National Car Rental 52.67
148 Shutterfly 52.33
149 Delta Airlines 52.24
150 Jitterbug 52.18
151 ASRock 51.80
152 Progressive 51.78
153 Navy Federal Credit Union 51.71
154 NCsoft 51.49
155 Jiffy Lube 51.40
156 Sports Authority 51.30
157 Denon 51.07
158 Porsche 50.73
159 Apple 50.67
160 Vocalocity 50.62
161 Allegheny Power 50.59
162 Earthlink 50.25
163 Cabela's 50.15
164 Edward Jones 49.70
165 Norwegian Cruise Line 49.61
166 Dillard's 49.45
167 Neiman Marcus 49.32
168 Turtle Beach 49.23
169 Bass Pro Shops 49.07
170 AAA 48.81
171 NewEgg.com 48.61
172 CarMax 48.53
173 Volvo 48.44
174 Duracell 48.27
175 Costco 48.16
176 AutoZone 48.11
177 Carbonite 48.07
178 ProFlowers 47.99
179 Suddenlink 47.84
180 Ryanair 47.78
181 Xbox 47.70
182 Harry and David 47.69
183 TigerDirect.com 47.64
184 AT&T Wireless 47.59
185 Living Social 47.54
186 Marriott Rewards 47.45
187 Verizon Wireless 47.32
188 SingTel 46.95
189 American Airlines 46.91
190 Consumer Cellular 46.80
191 Redbox 46.62
192 Yamaha 46.60
193 GameFly 46.41
194 Arby's 46.08
195 World of Warcraft 45.98
196 BJs 45.89
197 Phillips 45.89
198 Epson 45.82
199 Vizio 45.78
200 Access America 45.67
201 ALDI 45.58
202 Celebrity Cruises 45.54
203 Suzuki 45.51
204 OnStar 45.50
205 Continental Airlines 45.46
206 Geico 45.43
207 Money Magazine 45.40
208 U-Haul 45.11
209 OfficeMax 45.10
210 Atlantic Broadband 45.09
211 Groupon 45.01
212 Oster 45.00
213 LabCorp 44.87
214 Virgin Atlantic 44.80
215 Radio Shack 44.74
216 Embarq 44.59
217 LeapFrog 44.41
218 Honeywell 44.35
219 Fidelity 44.30
220 Circuit City 44.29
221 Worx 44.29
222 Northwest Airlines 44.12
223 Buick 44.09
224 Olympus 43.91
225 Ace Hardware 43.69
226 DIRECTV 43.68
227 Vonage 43.60
228 Snapfish 43.35
229 Scion 43.33
230 PlayStation 43.29
231 Home Shopping Network 43.09
232 Linksys 43.08
233 Subaru 43.06
234 General Motors 42.94
Rank Company Rating
235 iTunes 42.84
236 Holiday Inn 42.71
237 Magic Chef 42.67
238 GMC 42.43
239 Payless Car Rental 42.33
240 QVC 42.33
241 Cablevision 42.30
242 Chase Home Finance 42.27
243 Oakley 42.14
244 WebEx 42.00
245 PayPal 41.97
246 Garmin 41.91
247 Geek Squad 41.66
248 Kaiser Permanente 41.60
249 Mercedes 41.56
250 APS 41.51
251 Borders 41.45
252 Fry's 41.37
253 Clearwire 41.35
254 Rosetta Stone 41.26
255 PeoplePC 41.22
256 Big Fish Games 41.19
257 Victoria's Secret 41.10
258 Verizon Residential 40.96
259 Sharp 40.88
260 Comfort Inn 40.85
261 TomTom 40.83
262 Insight 40.73
263 Lufthansa 40.60
264 Hamilton Beach 40.51
265 TiVo 40.33
266 Tracfone 40.09
267 Huntington National Bank 39.89
268 Sony Ericsson 39.88
269 Magellan 39.85
270 Timex 39.66
271 Hearst Magazines 39.50
272 BasicTalk 39.38
273 Barclays 39.33
274 Saks Fifth Avenue 39.29
275 Time Magazine 39.24
276 Symantec 39.18
277 Rhapsody 39.02
278 LensCrafters 38.96
279 Sam's Club 38.92
280 Compaq 38.89
281 Pentax 38.89
282 Best Buy 38.86
283 EasyJet 38.79
284 Onkyo 38.78
285 Roku 38.68
286 Buy.com 38.54
287 HTC 38.50
288 Walmart 38.48
289 Orbitz 38.46
290 Blockbuster Online 38.07
291 D-Link 38.02
292 OG&E 38.00
293 YouTube 37.96
294 JVC 37.94
295 Visa 37.93
296 Burger King 37.92
297 Stamps.com 37.80
298 Huawei 37.80
299 American Home Shield 37.69
300 Coleman 37.60
301 HR Block 37.54
302 Belkin 37.49
303 Federal Express 37.43
304 Wacom 37.40
305 Mattel 37.35
306 Harley Davidson 37.31
307 Charter 37.30
308 Ning 37.29
309 eTrade 37.28
310 Go Daddy 37.02
311 American Express 36.98
312 Cox 36.94
313 Avon 36.92
314 Toyota 36.78
315 Burlington Coat Factory 36.63
316 Bushnell 36.53
317 Target 36.46
318 Pioneer 36.41
319 North Face 36.34
320 AARP 36.33
321 Webkinz 36.20
322 McDonalds 36.19
323 nTelos 36.17
324 Infiniti 36.15
325 Bernina 36.07
326 Palm 36.00
327 KLM 35.91
328 Zune 35.82
329 TD Bank 35.76
330 Behringer 35.73
331 CheapTickets 35.70
332 Dish Network 35.69
333 CompuServe 35.60
334 Waste Management 35.53
335 United Airlines 35.51
336 Columbia Sportswear 35.46
337 RCN 35.44
338 Telstra 35.40
339 Creative Labs 35.37
340 Uniden 35.33
341 Asurion 35.25
342 Capital One 35.18
343 US Airways 35.16
344 Merrill Lynch 35.11
345 PETCO 35.10
346 Goodwill 35.09
347 Kia 35.08
348 Ryobi 35.07
349 Bosch 35.02
350 Lumber Liquidators 35.00
351 US Cellular 35.00
352 Citizens Bank 34.93
353 PG&E 34.92
354 Wirefly 34.86
355 Sports Illustrated 34.71
356 Taco Bell 34.71
357 Boost Mobile 34.70
358 Singapore Airlines 34.60
359 Windstream 34.59
360 Ramada 34.54
361 GameStop 34.49
362 Cellular South 34.48
363 Xfinity 34.44
364 Nikon 34.44
365 AT&T Uverse 34.29
366 State Farm 34.22
367 UPS 34.22
368 Chevrolet 34.17
369 Los Angeles Times 34.05
370 Hyundai 34.05
371 Dominion Power 34.00
372 Chase 33.97
373 Dollar General 33.96
374 SafeLink Wireless 33.94
375 Papa Johns 33.88
376 Comcast 33.80
377 Rogers 33.72
378 3M 33.71
379 Graco 33.67
380 Sylvania 33.65
381 Fios 33.62
382 BMW 33.55
383 Audi 33.52
384 Reader's Digest 33.41
385 New York Daily News 33.34
386 Clear 33.34
387 Bellsouth 33.26
388 Acer Computers 33.00
389 Trend Micro 32.99
390 Hertz 32.94
391 Koodo 32.90
392 Bell Canada 32.71
393 New York Times 32.67
394 TCF Bank 32.60
395 MetLife 32.50
396 Microsoft 32.44
397 DHL 32.33
398 Cellular One 32.32
399 Sonic 32.30
400 Timberland 32.29
401 Ford 32.26
402 Washington Post 32.23
403 Dell 32.23
404 Hotpoint 32.18
405 Vanguard 32.15
406 Slingbox 32.15
407 Vtech 32.13
408 FPL 32.10
409 TurboTax 32.08
410 MSI 32.06
411 Time Warner Cable 32.04
412 Washington Mutual 32.00
413 Cigna 31.95
414 Weebly 31.93
415 Virgin Mobile 31.92
416 Motorola 31.81
417 24 Hour Fitness 31.77
418 Honda 31.76
419 Polaroid 31.75
420 Avis 31.73
421 Casio 31.68
422 Square Enix 31.61
423 Frigidaire 31.58
424 Frontier Communications 31.49
425 Optimum 31.41
426 Brighthouse 31.33
427 Farmers Insurance 31.27
428 US Postal Service 31.27
429 Ricoh 31.26
430 Activision 31.15
431 Regions Bank 31.03
432 Best Western 30.93
433 Mazda 30.92
434 T-Mobile 30.91
435 Verizon DSL 30.89
436 Equifax 30.87
437 British Airways 30.81
438 Proctor and Gamble 30.76
439 Dollar Rent A Car 30.76
440 Expedia 30.65
441 Air Canada 30.62
442 American Standard 30.60
443 Budget Rent A Car 30.57
444 XM Radio 30.54
445 SBC 30.49
446 Page Plus 30.45
447 Qwest 30.45
448 Match.com 30.43
449 John Deere 30.43
450 Cellcom 30.40
451 Cub Cadet 30.40
452 Experian 30.37
453 Cisco 30.37
454 Acura 30.20
455 Firestone 30.17
456 Ikea 30.17
457 Samsung 30.13
458 Xerox 30.12
459 Net10 30.08
460 ViewSonic 30.03
461 Panasonic 30.02
462 FreeCreditReport.com 30.01
463 Travelzoo 30.00
464 Savers 30.00
465 Wall Street Journal 29.96
466 Sovereign Bank 29.92
467 Dotster 29.88
468 PNC Bank 29.74
Rank Company Rating
469 Simple Mobile 29.73
470 PSE&G 29.70
471 Hewlett-Packard 29.66
472 Nokia 29.63
473 Atmos Energy 29.57
474 Straight Talk 29.50
475 Fido 29.48
476 SunTrust 29.40
477 Volkswagen 29.38
478 Days Inn 29.37
479 Air France 29.35
480 Ashley Furniture 29.30
481 Ulta 29.29
482 Bloomingdales 29.03
483 Metro PCS 29.02
484 Hawaiian Airlines 29.01
485 McAfee 29.01
486 Little Caesars 29.00
487 ACS 28.98
488 Electronic Arts 28.98
489 KitchenAid 28.90
490 Maytag 28.90
491 Sony 28.89
492 eMachines 28.83
493 Lacie 28.80
494 Toro 28.76
495 QuickBooks 28.75
496 Sears 28.72
497 Hotels.com 28.70
498 Quicken Loans 28.70
499 Gateway Computers 28.67
500 Pizza Hut 28.66
501 PokerStars 28.65
502 TalkTalk 28.60
503 Progress Energy 28.50
504 Asiana Airlines 28.45
505 LG 28.24
506 General Electric 28.20
507 Medco 28.19
508 Sirius 28.19
509 Pottery Barn 28.16
510 Shaw 28.14
511 Ticketmaster 28.11
512 Netgear 28.10
513 Kenmore 28.03
514 Allstate 28.02
515 Danby 28.00
516 Classmates.com 27.91
517 Citibank 27.87
518 Sanyo 27.87
519 TransUnion 27.80
520 Memorex 27.77
521 Barnes and Noble 27.63
522 Priceline 27.32
523 Prudential 27.25
524 MajicJack 27.21
525 Tucows 27.20
526 Whirlpool 27.19
527 Mozilla 27.18
528 Kodak 27.10
529 Jeep 27.04
530 JP Morgan Chase 27.04
531 Cricket Wireless 27.02
532 Electrolux 27.01
533 Cadillac 26.95
534 Hoover 26.94
535 Subway 26.91
536 Lenovo 26.75
537 RCI 26.68
538 Caremark 26.67
539 Mozy 26.67
540 Hotwire 26.61
541 Zynga 26.55
542 Chicago Tribune 26.52
543 Ally Bank 26.50
544 Toshiba 26.49
545 Toys R Us 26.49
546 Windows Live 26.42
547 Fifth Third Bank 26.41
548 Craftsman 26.41
549 ESET 26.40
550 Vectren 26.40
551 Mediacom 26.36
552 Bank of America 26.35
553 Nissan 26.32
554 1and1 26.29
555 LA Fitness 26.23
556 Proactive 26.22
557 CenturyLink 26.17
558 US Bank 26.08
559 Blue Cross Blue Shield of Florida 26.05
560 Chrysler 26.01
561 Alltel Wireless 25.93
562 Planet Fitness 25.91
563 MasterCard 25.87
564 Hannspree 25.80
565 VMware 25.60
566 Bally Total Fitness 25.59
567 Family Dollar 25.57
568 Cathay Pacific 25.37
569 Network Solutions 25.20
570 AT&T Worldnet 25.20
571 Morgan Stanley 25.20
572 United Healthcare 25.19
573 AuthorizeNet 25.10
574 Mutual of Omaha 25.00
575 2K Sports 25.00
576 Vodafone 24.98
577 Dodge 24.97
578 Thrifty Car Rental 24.89
579 Kentucky Fried Chicken 24.86
580 Kaspersky 24.79
581 Humana 24.75
582 MySpace 24.64
583 Husqvarna 24.63
584 Sallie Mae 24.62
585 Malaysia Airlines 24.61
586 Thermador 24.60
587 Oreck 24.60
588 Countrywide 24.60
589 Magnavox 24.48
590 Blackberry 24.44
591 BB&T 24.35
592 Pitney Bowes 24.31
593 Topaz Labs 24.20
594 Peachtree 24.20
595 TNT 24.20
596 Adobe 24.16
597 Juno 24.16
598 FTD.com 24.12
599 Abercrombie & Fitch 24.11
600 Cincinnati Bell 24.03
601 Isuzu 24.00
602 Digital River 23.94
603 Airtel 23.80
604 EHarmony 23.80
605 Lifetime Fitness 23.75
606 NetSpend 23.75
607 Oracle 23.60
608 ADP 23.55
609 America Online 23.53
610 Finnair 23.53
611 The Hartford 23.40
612 MSN 23.39
613 Iberia 23.36
614 HughesNet 23.32
615 LinkedIn 23.20
616 Forever 21 23.20
617 Nextar 23.17
618 Avast 23.08
619 Haier 23.01
620 Digicel 23.00
621 Disney Cruise Line 23.00
622 Wells Fargo 22.99
623 Express Scripts 22.96
624 Boston Globe 22.93
625 Register.com 22.77
626 NetZero 22.76
627 ComEd 22.67
628 MAACO 22.66
629 AVG 22.55
630 Yahoo 22.46
631 Archos 22.33
632 GE Money Bank 22.28
633 MoneyGram 22.13
634 Citi Mortgage 22.07
635 Quicken 22.00
636 Aetna 21.94
637 RCA 21.86
638 Mitsubishi 21.85
639 Radisson 21.80
640 Valve Steam 21.73
641 DTE Energy 21.67
642 ZoneAlarm 21.60
643 BBVA Compass 21.60
644 Travelocity 21.46
645 USA Today 21.40
646 Incredimail 21.32
647 Alcatel 21.00
648 Jimmy John's 21.00
649 Spirit Airlines 20.85
650 Ubisoft 20.69
651 Duke Energy 20.68
652 Xcel Energy 20.60
653 CompUSA 20.60
654 BitDefender 20.47
655 Future Shop 20.40
656 Western Union 20.37
657 Gold's Gym 20.30
658 HSBC 20.26
659 Google 20.24
660 eBay 20.20
661 TP-Link 19.60
662 DeLonghi 19.60
663 Greyhound 19.53
664 Dick's Sporting Goods 19.40
665 Nexon 19.40
666 TripAdvisor 19.36
667 Fingerhut 19.24
668 Navigon 19.05
669 SonicWALL 19.00
670 Anthem Blue Cross 18.82
671 Pantech 18.80
672 True Value 18.60
673 Bing 18.55
674 Mini 18.40
675 Twitter 18.40
676 Teleflora 18.33
677 Roxio 18.16
678 Coby 18.06
679 Stream Energy 18.00
680 Craigslist 17.89
681 Land Rover 17.80
682 Skype 17.62
683 John Hancock 17.60
684 Union Bank 17.40
685 Avid 17.20
686 Pogo 17.05
687 Fandango 17.00
688 Hotmail 16.89
689 Kyocera 16.80
690 Gmail 16.80
691 Hitachi 16.80
692 Half.com 16.65
693 Zoosk 16.53
694 Carfax 16.10
695 Homestead 16.00
696 WIND Mobile 15.80
697 Pinterest 15.80
698 Kenwood 15.60
699 IBM 15.40
700 Seiko 15.40
701 Limewire 15.20
702 Autodesk 15.20
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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