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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 46 companies out of the 710 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 6%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 191.90
2 Zappos 182.40
3 Publix 159.40
4 Trader Joe's 154.03
5 Nintendo 145.00
6 Travelers 134.00
7 Kmart 131.96
8 Country Living 129.23
9 Fisher Price 127.46
10 Royal Caribbean Cruise Lines 122.90
11 Jaguar 120.00
12 Weber 118.14
13 Canon 117.97
14 LL Bean 116.72
15 Gander Mountain 116.65
16 Dairy Queen 114.29
17 Adorama 111.84
18 Rite Aid 111.80
19 EVGA 111.03
20 Bose 105.78
21 Rayovac 105.20
22 Plantronics 103.40
23 SkyWest Airlines 102.00
24 Bed, Bath and Beyond 101.07
25 Air New Zealand 98.00
26 Nordstrom 93.42
27 Kindle 93.13
28 Pontiac 92.15
29 Paychex 91.84
30 Holland America Line 90.53
31 Android 90.00
32 Old Navy 90.00
33 Home Depot 89.26
34 Little Tikes 89.25
35 Starbucks 89.08
36 Konica Minolta 88.90
37 Scottrade 88.60
38 Charles Schwab 87.53
39 Road Runner 86.96
40 Enterprise Rent-A-Car 85.78
41 Teleblend 85.18
42 Belk 84.60
43 Liberty Mutual 82.42
44 Pier 1 82.20
45 NVIDIA 81.91
46 Duane Reade 81.00
47 Panera Bread 80.00
48 Hallmark 79.78
49 NetFlix 78.20
50 Blizzard 77.37
51 Bissell 76.53
52 BevMo 76.25
53 Lands' End 76.13
54 Discount Tire 75.52
55 Bank of Montreal 75.17
56 Payless Car Rental 75.00
57 Nationwide 74.95
58 Amazon.com 74.88
59 Boscov's 74.65
60 JetBlue Airlines 74.23
61 CVS 74.16
62 Dollar Tree 74.00
63 Kohl's 73.92
64 Meijer 71.45
65 HEB 71.14
66 Qantas 71.08
67 Airtran 71.02
68 Kroger 71.01
69 TJ Maxx 70.77
70 Tractor Supply 70.75
71 Windows 70.37
72 Alaska Airlines and Horizon Air 70.32
73 Southwest Airlines 70.09
74 Logitech 69.97
75 Dyson 69.33
76 Brother International 68.12
77 National Grid 67.61
78 Reliant Energy 67.42
79 Staples 67.36
80 SanDisk 66.72
81 Navy Federal Credit Union 66.70
82 Vistaprint 65.48
83 Nike 65.40
84 Esurance 65.15
85 Western Digital 65.14
86 Cogeco 64.80
87 Banana Republic 64.58
88 Iomega 64.13
89 Ambit Energy 64.07
90 Jabra 64.07
91 Westjet 63.51
92 ING Direct 63.37
93 USAA 63.23
94 Jensen 63.00
95 Aflac 62.26
96 Sprint - Nextel 62.09
97 Quest Diagnostics 61.97
98 Advance Auto Parts 61.87
99 Webroot 61.65
100 Sky 61.20
101 Cuisinart 60.56
102 Hampton Inn 60.13
103 Audiovox 60.08
104 Walgreens 59.82
105 Lowe's 59.69
106 Office Depot 59.23
107 The Gap 59.20
108 StubHub 59.02
109 Alamo Rent A Car 59.00
110 Pep Boys 58.97
111 TRENDnet 58.82
112 Lego 58.67
113 Oki Data 58.40
114 Food Lion 58.29
115 Urban Outfitters 58.07
116 Rue 21 57.87
117 iPhone 57.73
118 JCPenney 57.57
119 Lexmark 56.92
120 Bowflex 56.87
121 Guitar Hero 56.78
122 Telus 56.55
123 Frontier Airlines 56.52
124 Wachovia 56.45
125 Aer Lingus 56.40
126 Lexus 56.25
127 Lincoln 56.18
128 ADT 55.82
129 Macy's 55.75
130 Princess Cruises 55.63
131 Seagate 55.61
132 Overstock.com 54.76
133 Big Lots 54.55
134 GoPhone 54.37
135 American Eagle Outfitters 54.12
136 Carnival Cruises 54.10
137 Safeway 53.60
138 Asus 53.30
139 Petsmart 53.11
140 Shutterfly 52.84
141 Napster 52.80
142 Porsche 52.78
143 Energizer 52.67
144 Jiffy Lube 52.59
145 Norwegian Cruise Line 52.47
146 Delta Airlines 52.32
147 Jitterbug 52.18
148 ASRock 51.80
149 Progressive 51.78
150 National Car Rental 51.60
151 NCsoft 51.49
152 Sports Authority 51.46
153 Earthlink 51.19
154 Cabela's 51.19
155 Denon 51.07
156 Bass Pro Shops 51.00
157 Apple 50.87
158 Turtle Beach 50.67
159 Vocalocity 50.62
160 Allegheny Power 50.59
161 Neiman Marcus 50.44
162 TigerDirect.com 50.09
163 General Motors 49.93
164 NewEgg.com 49.74
165 Edward Jones 49.70
166 Dillard's 49.64
167 Suzuki 49.63
168 SingTel 49.38
169 Costco 49.16
170 AAA 49.12
171 Arby's 48.60
172 Duracell 48.27
173 Phillips 48.23
174 LabCorp 48.20
175 AT&T Wireless 48.03
176 Living Social 47.79
177 Xbox 47.76
178 Harry and David 47.69
179 Redbox 47.69
180 Marriott Rewards 47.65
181 Verizon Wireless 47.53
182 AutoZone 47.49
183 Suddenlink 47.16
184 Buick 47.10
185 Yamaha 47.09
186 Money Magazine 47.07
187 American Airlines 46.98
188 ALDI 46.93
189 GameFly 46.84
190 Huawei 46.69
191 ProFlowers 46.16
192 Groupon 46.03
193 Magic Chef 46.00
194 World of Warcraft 45.98
195 BJs 45.89
196 OfficeMax 45.88
197 Geico 45.84
198 U-Haul 45.82
199 Subaru 45.80
200 Access America 45.67
201 OnStar 45.54
202 Behringer 45.51
203 Continental Airlines 45.46
204 Honeywell 45.36
205 Consumer Cellular 45.36
206 Epson 45.24
207 Ryanair 45.23
208 Virgin Atlantic 45.18
209 Ace Hardware 45.13
210 Atlantic Broadband 45.09
211 Radio Shack 44.95
212 Carbonite 44.93
213 Embarq 44.59
214 Vizio 44.54
215 Volvo 44.49
216 Home Shopping Network 44.40
217 LeapFrog 44.39
218 Fidelity 44.30
219 Circuit City 44.29
220 Northwest Airlines 44.12
221 DIRECTV 44.01
222 Olympus 43.91
223 Vonage 43.89
224 Lord and Taylor 43.60
225 GMC 43.56
226 Linksys 43.35
227 Sharp 43.33
228 Scion 43.33
229 APS 43.30
230 Fry's 43.26
231 Snapfish 43.19
232 iTunes 43.05
233 Holiday Inn 43.02
234 Mercedes 42.88
Rank Company Rating
235 PlayStation 42.69
236 Saks Fifth Avenue 42.67
237 BasicTalk 42.67
238 Cablevision 42.50
239 Verizon Residential 42.40
240 Garmin 42.39
241 PayPal 42.37
242 Chase Home Finance 42.27
243 Hamilton Beach 42.22
244 WebEx 42.00
245 Big Fish Games 42.00
246 Geek Squad 41.99
247 Victoria's Secret 41.86
248 QVC 41.81
249 Kaiser Permanente 41.76
250 Clearwire 41.70
251 Timex 41.67
252 Borders 41.45
253 Rosetta Stone 41.38
254 Worx 41.29
255 PeoplePC 41.24
256 Hearst Magazines 41.22
257 TomTom 41.08
258 Comfort Inn 40.78
259 Oakley 40.73
260 Insight 40.73
261 Wacom 40.62
262 Lufthansa 40.60
263 Tracfone 40.52
264 YouTube 40.49
265 Ramada 40.49
266 Onkyo 40.44
267 Celebrity Cruises 39.95
268 JVC 39.91
269 Sony Ericsson 39.88
270 Magellan 39.85
271 Rhapsody 39.76
272 Coleman 39.65
273 HTC 39.53
274 Barclays 39.51
275 TiVo 39.37
276 Time Magazine 39.34
277 Symantec 39.29
278 Roku 39.12
279 Papa Johns 39.06
280 Sam's Club 39.00
281 Walmart 38.93
282 Compaq 38.89
283 Pentax 38.89
284 EasyJet 38.73
285 Burger King 38.70
286 Buy.com 38.54
287 Orbitz 38.51
288 Visa 38.42
289 LensCrafters 38.36
290 Best Buy 38.34
291 3M 38.30
292 D-Link 38.20
293 Weebly 38.17
294 Blockbuster Online 38.07
295 eTrade 38.05
296 OG&E 38.00
297 Belkin 37.82
298 Stamps.com 37.80
299 Federal Express 37.80
300 American Home Shield 37.69
301 AARP 37.61
302 Mattel 37.55
303 HR Block 37.54
304 Harley Davidson 37.31
305 Ning 37.29
306 American Express 37.08
307 Go Daddy 36.97
308 Avon 36.96
309 CheapTickets 36.71
310 Toyota 36.66
311 Charter 36.65
312 Bushnell 36.53
313 Telstra 36.51
314 McDonalds 36.48
315 Webkinz 36.46
316 Infiniti 36.38
317 North Face 36.34
318 Cox 36.24
319 Target 36.16
320 Columbia Sportswear 36.08
321 Bernina 36.07
322 Palm 36.00
323 Kia 35.96
324 Uniden 35.90
325 Zune 35.82
326 TD Bank 35.76
327 Dish Network 35.74
328 United Airlines 35.62
329 CompuServe 35.60
330 Taco Bell 35.59
331 Bosch 35.58
332 Waste Management 35.53
333 RCN 35.50
334 KLM 35.49
335 Asurion 35.45
336 PETCO 35.45
337 Audi 35.42
338 Creative Labs 35.37
339 US Airways 35.29
340 US Cellular 35.24
341 Capital One 35.22
342 Merrill Lynch 35.11
343 PG&E 35.07
344 SafeLink Wireless 35.04
345 Sports Illustrated 35.03
346 Citizens Bank 35.01
347 Lumber Liquidators 35.00
348 CarMax 34.88
349 Windstream 34.88
350 nTelos 34.88
351 Wirefly 34.86
352 Boost Mobile 34.83
353 Nikon 34.62
354 Singapore Airlines 34.60
355 Hyundai 34.59
356 UPS 34.48
357 Chevrolet 34.39
358 GameStop 34.35
359 Timberland 34.33
360 AT&T Uverse 34.27
361 State Farm 34.25
362 Fios 34.18
363 Hotpoint 33.98
364 Dollar General 33.97
365 Los Angeles Times 33.97
366 Xfinity 33.95
367 Chase 33.94
368 Sylvania 33.94
369 Rogers 33.92
370 Comcast 33.92
371 Sonic 33.78
372 Koodo 33.69
373 Graco 33.67
374 Washington Post 33.57
375 Cellular One 33.53
376 Reader's Digest 33.41
377 Clear 33.34
378 New York Daily News 33.34
379 Pioneer 33.29
380 Burlington Coat Factory 33.19
381 BMW 33.19
382 Bell Canada 33.09
383 Trend Micro 33.05
384 New York Times 33.01
385 Motorola 32.95
386 Microsoft 32.90
387 Polaroid 32.87
388 DHL 32.86
389 Ryobi 32.85
390 Vanguard 32.82
391 Acer Computers 32.69
392 TCF Bank 32.60
393 Dominion Power 32.53
394 MetLife 32.52
395 Vtech 32.47
396 Avis 32.43
397 Hertz 32.43
398 Ford 32.37
399 Slingbox 32.26
400 Cigna 32.18
401 Honda 32.14
402 Dell 32.14
403 TurboTax 32.10
404 Casio 32.07
405 Frigidaire 32.06
406 Husqvarna 32.00
407 Washington Mutual 32.00
408 Jimmy John's 32.00
409 Virgin Mobile 31.97
410 Time Warner Cable 31.97
411 British Airways 31.90
412 24 Hour Fitness 31.85
413 Brighthouse 31.73
414 Dollar Rent A Car 31.56
415 Activision 31.55
416 Best Western 31.49
417 Match.com 31.42
418 Optimum 31.41
419 Farmers Insurance 31.36
420 Asiana Airlines 31.33
421 Budget Rent A Car 31.31
422 MSI 31.29
423 Cellular South 31.25
424 Cellcom 31.20
425 US Postal Service 31.19
426 Equifax 31.18
427 John Deere 31.16
428 Firestone 31.15
429 Proctor and Gamble 31.13
430 American Standard 31.10
431 Regions Bank 31.03
432 Expedia 30.94
433 Verizon DSL 30.89
434 Bellsouth 30.87
435 Ikea 30.81
436 Page Plus 30.80
437 Air Canada 30.79
438 Qwest 30.67
439 Frontier Communications 30.63
440 Mazda 30.62
441 XM Radio 30.56
442 Experian 30.52
443 T-Mobile 30.49
444 SBC 30.49
445 Pizza Hut 30.39
446 PSE&G 30.34
447 Cisco 30.32
448 Nokia 30.29
449 Xerox 30.28
450 Samsung 30.23
451 Acura 30.20
452 Atmos Energy 30.18
453 Net10 30.18
454 PNC Bank 30.05
455 ViewSonic 30.03
456 FreeCreditReport.com 30.01
457 Cadillac 30.00
458 Travelzoo 30.00
459 Wall Street Journal 29.99
460 Air France 29.97
461 Panasonic 29.94
462 Sovereign Bank 29.92
463 PokerStars 29.92
464 Goodwill 29.89
465 Dotster 29.88
466 KitchenAid 29.88
467 Straight Talk 29.77
468 Metro PCS 29.74
Rank Company Rating
469 Simple Mobile 29.69
470 Hewlett-Packard 29.54
471 Volkswagen 29.46
472 Bloomingdales 29.45
473 Sony 29.43
474 Electronic Arts 29.31
475 Fido 29.24
476 Pottery Barn 29.06
477 ACS 29.02
478 Hawaiian Airlines 29.01
479 Maytag 28.97
480 eMachines 28.94
481 Days Inn 28.90
482 QuickBooks 28.88
483 Prudential 28.86
484 Hotels.com 28.85
485 Lacie 28.80
486 Toro 28.76
487 Sears 28.74
488 Gateway Computers 28.71
489 Quicken Loans 28.70
490 FPL 28.66
491 Ticketmaster 28.60
492 TalkTalk 28.60
493 LG 28.55
494 Progress Energy 28.50
495 Netgear 28.47
496 SunTrust 28.42
497 RCI 28.40
498 Subway 28.37
499 Classmates.com 28.31
500 Allstate 28.27
501 Sirius 28.24
502 Kenmore 28.23
503 Medco 28.22
504 General Electric 28.08
505 TransUnion 28.02
506 Citibank 28.02
507 Shaw 28.00
508 Ashley Furniture 28.00
509 ESET 27.80
510 Hoover 27.72
511 Barnes and Noble 27.68
512 Priceline 27.39
513 Planet Fitness 27.33
514 Whirlpool 27.31
515 Memorex 27.23
516 Mozilla 27.22
517 Tucows 27.20
518 Kodak 27.13
519 Cricket Wireless 27.07
520 Jeep 27.05
521 MajicJack 27.04
522 Electrolux 27.04
523 Morgan Stanley 27.00
524 Windows Live 26.94
525 1and1 26.93
526 Sanyo 26.92
527 Isuzu 26.80
528 Zynga 26.79
529 Fifth Third Bank 26.71
530 Craftsman 26.67
531 Caremark 26.67
532 Mozy 26.67
533 Toshiba 26.66
534 McAfee 26.62
535 Ally Bank 26.61
536 Chicago Tribune 26.57
537 Chrysler 26.47
538 Mediacom 26.47
539 Ricoh 26.43
540 Hotwire 26.42
541 Blue Cross Blue Shield of Florida 26.41
542 Lenovo 26.40
543 Vectren 26.40
544 Toys R Us 26.33
545 JP Morgan Chase 26.31
546 LA Fitness 26.20
547 US Bank 26.18
548 CenturyLink 26.17
549 Proactive 26.09
550 Bank of America 26.02
551 Thermador 26.00
552 Alltel Wireless 25.98
553 Vodafone 25.93
554 Topaz Labs 25.85
555 MasterCard 25.62
556 Bally Total Fitness 25.62
557 Nissan 25.62
558 NetSpend 25.61
559 2K Sports 25.60
560 VMware 25.60
561 United Healthcare 25.42
562 Malaysia Airlines 25.32
563 Network Solutions 25.20
564 AT&T Worldnet 25.20
565 Finnair 25.20
566 Cathay Pacific 25.20
567 Kaspersky 25.17
568 Humana 25.15
569 AuthorizeNet 25.10
570 Valve Steam 25.05
571 Cincinnati Bell 25.01
572 Mutual of Omaha 25.00
573 Pitney Bowes 24.75
574 MySpace 24.71
575 Oreck 24.60
576 Countrywide 24.60
577 Magnavox 24.51
578 Dodge 24.51
579 MAACO 24.50
580 Blackberry 24.47
581 Sallie Mae 24.44
582 BB&T 24.35
583 Peachtree 24.20
584 Oracle 24.20
585 FTD.com 24.14
586 Digital River 24.10
587 Juno 24.00
588 Adobe 23.99
589 EHarmony 23.93
590 Family Dollar 23.90
591 Airtel 23.80
592 Abercrombie & Fitch 23.73
593 ADP 23.65
594 Radisson 23.60
595 America Online 23.55
596 MSN 23.53
597 Square Enix 23.53
598 Nextar 23.52
599 The Hartford 23.40
600 HughesNet 23.40
601 Iberia 23.36
602 Forever 21 23.20
603 LinkedIn 23.17
604 Avast 23.04
605 Register.com 23.02
606 Wells Fargo 23.02
607 Express Scripts 23.00
608 Disney Cruise Line 23.00
609 Cub Cadet 23.00
610 Haier 22.96
611 Boston Globe 22.94
612 NetZero 22.88
613 Bing 22.87
614 MoneyGram 22.86
615 TP-Link 22.80
616 Kentucky Fried Chicken 22.70
617 DTE Energy 22.69
618 ComEd 22.67
619 AVG 22.62
620 Thrifty Car Rental 22.61
621 Yahoo 22.60
622 Archos 22.43
623 TNT 22.40
624 GE Money Bank 22.29
625 Citi Mortgage 22.29
626 RCA 22.12
627 Quicken 22.03
628 Aetna 21.99
629 USA Today 21.80
630 BBVA Compass 21.60
631 Travelocity 21.51
632 Xcel Energy 21.40
633 Mitsubishi 21.37
634 Spirit Airlines 21.36
635 Duke Energy 21.14
636 Oster 21.00
637 Ubisoft 20.96
638 BitDefender 20.87
639 CompUSA 20.60
640 Alcatel 20.60
641 HSBC 20.47
642 Gold's Gym 20.44
643 eBay 20.44
644 Future Shop 20.40
645 SonicWALL 20.20
646 Google 19.71
647 Greyhound 19.62
648 DeLonghi 19.60
649 Fingerhut 19.57
650 Incredimail 19.50
651 Nexon 19.40
652 Dick's Sporting Goods 19.40
653 Danby 19.20
654 Navigon 19.05
655 Anthem Blue Cross 18.85
656 Pantech 18.80
657 True Value 18.60
658 Mini 18.40
659 Roxio 18.37
660 Teleflora 18.35
661 Coby 18.10
662 Stream Energy 18.00
663 Land Rover 17.80
664 Craigslist 17.69
665 Skype 17.65
666 Avid 17.60
667 John Hancock 17.60
668 Twitter 17.60
669 Union Bank 17.40
670 TripAdvisor 17.40
671 Pinterest 17.40
672 Hitachi 17.20
673 Carfax 17.15
674 Zoosk 17.05
675 Fandango 17.00
676 Hotmail 16.91
677 Kyocera 16.80
678 Gmail 16.80
679 Pogo 16.73
680 Half.com 16.67
681 Western Union 16.40
682 IBM 16.20
683 Homestead 16.00
684 WIND Mobile 15.80
685 Nero 15.60
686 Autodesk 15.60
687 Seiko 15.40
688 Limewire 15.20
689 ZoneAlarm 15.00
690 Exxon 15.00
691 Facebook 14.84
692 PC World 14.60
693 21st Century 14.40
694 WeightWatchers 14.40
695 Westinghouse 14.20
696 Rheem 14.20
697 Great Clips 14.00
698 Etihad Airways 14.00
699 Atari 13.60
700 Dropbox 13.25
701 Kenwood 13.20
702 Safeco 13.20
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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