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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 41 companies out of the 506 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 8%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 195.80
2 Nordstrom 183.49
3 Country Living 180.00
4 Zappos 178.36
5 Nintendo 161.60
6 Kmart 160.71
7 Blizzard 150.80
8 Paychex 142.87
9 Kindle 122.32
10 LL Bean 122.20
11 CVS 120.40
12 Canon 119.50
13 Fisher Price 112.16
14 Big Lots 108.80
15 Burlington Coat Factory 108.46
16 Nationwide 108.06
17 Charles Schwab 107.26
18 Bed, Bath and Beyond 105.80
19 USAA 101.90
20 Lands' End 100.49
21 Kroger 99.60
22 Olympus 99.20
23 Discount Tire 98.91
24 Scottrade 98.07
25 Home Depot 97.08
26 Lego 96.90
27 Road Runner 95.51
28 Pontiac 95.00
29 Merrill Lynch 94.00
30 Audiovox 93.00
31 NVIDIA 92.70
32 Western Digital 92.40
33 Phillips 91.26
34 Aer Lingus 85.80
35 Iomega 84.53
36 Airtran 83.10
37 JetBlue Airlines 83.07
38 Earthlink 82.23
39 NewEgg.com 81.51
40 TJ Maxx 81.41
41 Suzuki 80.33
42 NetFlix 79.63
43 U-Haul 79.57
44 Amazon.com 79.43
45 Sprint - Nextel 79.33
46 nTelos 78.17
47 Meijer 77.94
48 Weber 77.93
49 ING Direct 77.13
50 Progressive 72.65
51 Logitech 72.21
52 Norwegian Cruise Line 71.61
53 APS 71.60
54 Brother International 70.53
55 StubHub 70.51
56 SanDisk 69.80
57 OnStar 69.71
58 Lowe's 68.86
59 Qantas 68.56
60 Bank of Montreal 68.37
61 Aflac 68.35
62 Hampton Inn 68.11
63 Redbox 68.08
64 Jabra 67.57
65 Alaska Airlines and Horizon Air 66.78
66 American Eagle Outfitters 65.88
67 Westjet 65.19
68 ProFlowers 65.08
69 AAA 65.05
70 Walgreens 63.95
71 Jensen 63.00
72 Cuisinart 62.85
73 Boscov's 62.80
74 Southwest Airlines 62.61
75 Overstock.com 62.61
76 Ryanair 62.57
77 Frontier Airlines 62.42
78 Esurance 62.27
79 Staples 61.66
80 Liberty Mutual 61.40
81 Vistaprint 60.95
82 Lexmark 60.80
83 Macy's 60.69
84 AutoZone 60.53
85 Bass Pro Shops 60.20
86 Epson 59.79
87 Costco 59.15
88 Lexus 58.80
89 Seagate 58.62
90 Wachovia 57.82
91 Hotpoint 57.07
92 Advance Auto Parts 56.91
93 Jitterbug 56.89
94 Marriott Rewards 56.80
95 Guitar Hero 56.78
96 Telus 56.53
97 Apple 56.48
98 Sony Ericsson 56.27
99 Mattel 55.89
100 GoPhone 55.69
101 Cabela's 55.25
102 JVC 55.23
103 Sharp 55.11
104 Edward Jones 54.78
105 Napster 54.78
106 American Airlines 54.65
107 Office Depot 54.35
108 Sports Authority 54.20
109 Enterprise Rent-A-Car 54.07
110 Porsche 53.87
111 TRENDnet 53.87
112 Honeywell 53.55
113 Groupon 53.55
114 GameFly 53.46
115 Access America 53.00
116 Petsmart 52.95
117 HTC 52.69
118 Continental Airlines 52.45
119 Teleblend 52.43
120 Cablevision 52.38
121 TigerDirect.com 51.67
122 Magellan 51.53
123 Geico 51.21
124 Pep Boys 50.75
125 Vtech 50.65
126 Cadillac 50.29
127 Lufthansa 50.03
128 Garmin 49.96
129 AT&T Wireless 49.90
130 QVC 49.90
131 SingTel 49.89
132 Pioneer 49.80
133 Stamps.com 49.67
134 OfficeMax 49.62
135 Volvo 49.49
136 Embarq 49.47
137 Vizio 49.46
138 CompuServe 49.40
139 Orbitz 49.37
140 World of Warcraft 49.35
141 TD Bank 48.67
142 Yamaha 48.64
143 Webkinz 48.52
144 Verizon Wireless 48.38
145 KLM 48.27
146 Delta Airlines 48.20
147 CheapTickets 48.10
148 3M 48.00
149 Atlantic Broadband 47.82
150 Rosetta Stone 47.75
151 American Express 47.61
152 Cigna 47.60
153 PETCO 47.48
154 US Cellular 47.48
155 National Car Rental 47.40
156 Vonage 47.39
157 Shutterfly 47.10
158 Koodo 47.00
159 Carnival Cruises 46.99
160 Subaru 46.75
161 Xfinity 46.69
162 Rhapsody 46.69
163 Uniden 46.60
164 Ace Hardware 46.18
165 Compaq 46.10
166 Polaroid 46.09
167 Time Magazine 46.06
168 Snapfish 45.94
169 Sports Illustrated 45.84
170 ADT 45.78
171 Pizza Hut 45.76
172 New York Daily News 45.49
173 Ikea 45.27
174 IBM 45.00
175 Xbox 44.89
Rank Company Rating
176 Sam's Club 44.85
177 Geek Squad 44.83
178 Progress Energy 44.70
179 Fry's 44.70
180 Northwest Airlines 44.67
181 Timex 44.54
182 Circuit City 44.29
183 Hearst Magazines 44.29
184 Victoria's Secret 44.11
185 Casio 44.09
186 D-Link 44.05
187 Best Western 43.96
188 Big Fish Games 43.91
189 Holiday Inn 43.76
190 Caremark 43.60
191 Blockbuster Online 43.54
192 United Airlines 43.52
193 Walmart 43.43
194 Telstra 43.27
195 Tracfone 43.25
196 AARP 43.12
197 Turtle Beach 42.91
198 TomTom 42.84
199 Pentax 42.70
200 Neiman Marcus 42.34
201 Belkin 42.30
202 Zune 42.28
203 Clearwire 42.07
204 Dillard's 41.91
205 Sky 41.90
206 Budget Rent A Car 41.89
207 Radio Shack 41.60
208 Borders 41.60
209 Infiniti 41.54
210 Jeep 41.31
211 Verizon Residential 41.29
212 Hamilton Beach 40.80
213 Citizens Bank 40.80
214 DIRECTV 40.79
215 eTrade 40.70
216 GMC 40.45
217 John Deere 40.40
218 Burger King 40.33
219 Mazda 40.33
220 Linksys 40.28
221 The Gap 40.09
222 Best Buy 39.99
223 Comfort Inn 39.91
224 Go Daddy 39.86
225 Wirefly 39.68
226 Motorola 39.65
227 Dodge 39.51
228 Kenmore 39.51
229 Rogers 39.36
230 Optimum 39.29
231 Windstream 39.27
232 Cox 39.12
233 Webroot 38.91
234 Audi 38.88
235 State Farm 38.81
236 MetLife 38.80
237 RCN 38.61
238 Cisco 38.57
239 Roku 38.52
240 New York Times 38.50
241 Toro 38.40
242 PlayStation 38.33
243 Cellular One 38.27
244 Oakley 38.25
245 Symantec 38.24
246 Dollar Rent A Car 37.90
247 TiVo 37.80
248 Suddenlink 37.80
249 Microsoft 37.67
250 Malaysia Airlines 37.65
251 PayPal 37.53
252 Regions Bank 37.51
253 North Face 37.34
254 Virgin Atlantic 37.33
255 Net10 37.21
256 Federal Express 37.10
257 Toyota 37.06
258 British Airways 37.04
259 McDonalds 37.02
260 PeoplePC 36.97
261 Blue Cross Blue Shield of Florida 36.76
262 MSI 36.74
263 Barclays 36.69
264 Buy.com 36.44
265 Farmers Insurance 36.31
266 Bellsouth 36.30
267 American Standard 36.29
268 Boost Mobile 36.26
269 Kia 36.24
270 Straight Talk 36.21
271 Nikon 36.16
272 Bosch 36.13
273 Prudential 36.09
274 LeapFrog 36.06
275 Dish Network 36.06
276 UPS 36.04
277 Expedia 36.02
278 Palm 36.00
279 Equifax 35.72
280 PSE&G 35.50
281 ViewSonic 35.34
282 Pottery Barn 35.30
283 Airtel 35.20
284 US Airways 35.10
285 Brighthouse 35.07
286 Ford 35.03
287 Experian 34.87
288 Vanguard 34.85
289 PokerStars 34.74
290 Reader's Digest 34.71
291 Iberia 34.70
292 Avon 34.65
293 Time Warner Cable 34.54
294 Hertz 34.53
295 Simple Mobile 34.51
296 Avast 34.49
297 Hyundai 34.33
298 BMW 34.31
299 AT&T Uverse 34.23
300 Match.com 34.20
301 Kaiser Permanente 34.17
302 Onkyo 34.12
303 Sovereign Bank 34.10
304 Proactive 33.97
305 Air Canada 33.94
306 Ticketmaster 33.93
307 Days Inn 33.90
308 Visa 33.88
309 Wall Street Journal 33.85
310 Charter 33.80
311 Chevrolet 33.54
312 Hotwire 33.53
313 General Electric 33.53
314 Comcast 33.47
315 Avis 33.40
316 Fios 33.34
317 Hawaiian Airlines 33.30
318 Xerox 33.29
319 Hoover 33.28
320 Slingbox 33.27
321 TurboTax 33.27
322 Samsung 33.16
323 Virgin Mobile 33.07
324 Los Angeles Times 33.05
325 US Bank 32.89
326 Washington Mutual 32.86
327 Chrysler 32.77
328 Volkswagen 32.71
329 DHL 32.53
330 Bell Canada 32.49
331 Acer Computers 32.23
332 Princess Cruises 32.20
333 Dell 31.88
334 T-Mobile 31.79
335 RCI 31.69
336 QuickBooks 31.69
337 Asus 31.67
338 Coby 31.66
339 Toys R Us 31.65
340 GameStop 31.60
341 Nokia 31.56
342 iTunes 31.56
343 Harry and David 31.54
344 MoneyGram 31.47
345 Allstate 31.46
346 US Postal Service 31.45
347 Creative Labs 31.32
348 Target 31.29
349 Vodafone 31.26
350 eMachines 31.24
Rank Company Rating
351 XM Radio 31.16
352 Ubisoft 31.09
353 Gmail 31.00
354 Panasonic 30.89
355 Netgear 30.80
356 EasyJet 30.80
357 Qwest 30.76
358 Trend Micro 30.75
359 Thrifty Car Rental 30.66
360 Vocalocity 30.60
361 Proctor and Gamble 30.54
362 Countrywide 30.40
363 CenturyLink 30.32
364 Lenovo 30.12
365 Air France 30.12
366 SunTrust 30.08
367 FTD.com 30.06
368 Kaspersky 30.05
369 Hewlett-Packard 29.90
370 LA Fitness 29.89
371 Gold's Gym 29.85
372 Mozilla 29.80
373 MajicJack 29.78
374 Gateway Computers 29.71
375 Dominion Power 29.70
376 PNC Bank 29.54
377 MySpace 29.44
378 Jiffy Lube 29.40
379 Sony 29.35
380 Chase 29.35
381 Sears 29.19
382 Bally Total Fitness 29.00
383 FreeCreditReport.com 28.97
384 Memorex 28.95
385 LG 28.82
386 iPhone 28.80
387 Electronic Arts 28.74
388 Barnes and Noble 28.74
389 Metro PCS 28.73
390 Cricket Wireless 28.64
391 Priceline 28.60
392 Columbia Sportswear 28.60
393 McAfee 28.55
394 Planet Fitness 28.45
395 Humana 28.41
396 Electrolux 28.33
397 Maytag 28.29
398 Pitney Bowes 28.24
399 Sanyo 28.05
400 Kodak 28.00
401 Frigidaire 27.90
402 Classmates.com 27.67
403 Alltel Wireless 27.60
404 Shaw 27.19
405 Frontier Communications 27.15
406 Capital One 27.15
407 Honda 27.09
408 Sirius 27.09
409 Toshiba 27.00
410 Buick 27.00
411 Fido 26.92
412 Nissan 26.89
413 Adobe 26.67
414 Magnavox 26.66
415 Mediacom 26.61
416 AuthorizeNet 26.55
417 NetZero 26.50
418 BB&T 26.49
419 Zynga 26.46
420 PG&E 26.40
421 Chicago Tribune 26.29
422 MAACO 26.20
423 United Healthcare 26.18
424 Blackberry 26.05
425 Digital River 26.00
426 Yahoo 25.86
427 Whirlpool 25.81
428 ADP 25.69
429 Cathay Pacific 25.46
430 Boston Globe 25.45
431 MasterCard 25.43
432 Craftsman 25.40
433 AT&T Worldnet 25.25
434 Bank of America 25.16
435 Abercrombie & Fitch 25.11
436 Express Scripts 24.88
437 Haier 24.65
438 Sallie Mae 24.61
439 BitDefender 24.57
440 HughesNet 24.40
441 Clear 24.40
442 Citibank 24.11
443 EHarmony 24.05
444 Windows Live 23.77
445 MSN 23.77
446 Wells Fargo 23.62
447 LinkedIn 23.30
448 Register.com 23.20
449 Washington Post 23.20
450 America Online 23.09
451 Spirit Airlines 23.07
452 Carbonite 22.80
453 Land Rover 22.80
454 RCA 22.66
455 Greyhound 22.65
456 Alamo Rent A Car 22.60
457 Juno 22.40
458 Western Union 22.40
459 AVG 22.33
460 Quicken 22.24
461 Ryobi 22.20
462 JP Morgan Chase 21.90
463 Ally Bank 21.77
464 Aetna 21.76
465 Archos 21.73
466 Nextar 21.33
467 Bloomingdales 21.20
468 TransUnion 21.12
469 Graco 21.00
470 Travelocity 20.91
471 Anthem Blue Cross 20.80
472 Money Magazine 20.80
473 Hotels.com 20.77
474 KitchenAid 20.60
475 Duke Energy 20.40
476 WebEx 20.20
477 eBay 20.14
478 HSBC 20.05
479 GE Money Bank 19.93
480 Xcel Energy 19.60
481 21st Century 19.40
482 Roxio 19.29
483 Bing 19.15
484 ComEd 19.10
485 Teleflora 18.80
486 Hitachi 18.40
487 Skype 18.37
488 Citi Mortgage 18.27
489 Craigslist 18.26
490 Medco 17.80
491 Mozy 17.20
492 BJs 16.80
493 Google 16.79
494 Quest Diagnostics 16.40
495 Navigon 16.30
496 Incredimail 16.20
497 Hotmail 15.84
498 Limewire 15.40
499 Nero 15.20
500 Twitter 15.00
501 Half.com 14.85
502 Facebook 14.00
503 Atari 13.60
504 Pogo 13.40
505 Zoosk 13.00
506 Aviva 12.60
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
View all companies >>