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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 47 companies out of the 724 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 6%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 192.50
2 Philippine Airlines 192.40
3 Zappos 177.96
4 Publix 166.27
5 Trader Joe's 154.03
6 Nintendo 140.01
7 Travelers 134.00
8 Kmart 130.13
9 Fisher Price 127.46
10 Gander Mountain 125.14
11 Royal Caribbean Cruise Lines 122.90
12 Country Living 117.27
13 Canon 117.05
14 Ralphs 116.67
15 LL Bean 114.70
16 Weber 113.77
17 Dairy Queen 113.64
18 Adorama 111.84
19 EVGA 111.03
20 Bose 109.91
21 Rayovac 105.20
22 Plantronics 103.40
23 Rite Aid 103.11
24 SkyWest Airlines 102.00
25 Bed, Bath and Beyond 100.71
26 Air New Zealand 98.00
27 Nordstrom 92.79
28 Kindle 92.00
29 Little Tikes 91.54
30 PenTeleData 90.80
31 Holland America Line 90.53
32 Starbucks 89.18
33 Home Depot 88.97
34 Konica Minolta 88.90
35 Charles Schwab 88.89
36 Pontiac 88.46
37 GNC 88.33
38 Road Runner 86.96
39 Enterprise Rent-A-Car 85.12
40 Paychex 85.06
41 Scottrade 84.50
42 Pier 1 82.76
43 Liberty Mutual 82.42
44 Hallmark 82.37
45 NVIDIA 81.91
46 Teleblend 81.75
47 Wendy's 81.25
48 NetFlix 78.71
49 Old Navy 78.10
50 Belk 77.93
51 Jaguar 77.67
52 Boscov's 77.39
53 BevMo 76.25
54 Blizzard 75.80
55 Bissell 75.70
56 Lands' End 75.67
57 Qantas 75.67
58 Bank of Montreal 75.17
59 Kohl's 75.07
60 Amazon.com 75.06
61 Nationwide 74.95
62 Discount Tire 74.63
63 CVS 74.50
64 JetBlue Airlines 72.81
65 Dollar Tree 71.63
66 HEB 71.14
67 Tractor Supply 70.75
68 Windows 70.37
69 TJ Maxx 70.19
70 Meijer 69.90
71 Alaska Airlines and Horizon Air 69.87
72 Southwest Airlines 69.77
73 Airtran 69.73
74 Kroger 69.55
75 Duane Reade 68.98
76 Logitech 68.10
77 Reliant Energy 67.42
78 Brother International 67.41
79 Staples 67.31
80 Vistaprint 66.31
81 Nike 64.15
82 Ambit Energy 64.07
83 Esurance 64.05
84 Android 63.88
85 Westjet 63.44
86 SanDisk 63.40
87 USAA 63.25
88 ING Direct 62.80
89 Aer Lingus 62.78
90 Jabra 62.40
91 Sprint - Nextel 62.09
92 Iomega 62.04
93 Dyson 62.01
94 Cogeco 61.93
95 Webroot 61.65
96 Advance Auto Parts 61.44
97 Quest Diagnostics 61.39
98 Sky 61.20
99 Western Digital 61.00
100 StubHub 60.61
101 Aflac 60.43
102 Cuisinart 60.05
103 Big Lots 59.57
104 Lowe's 59.39
105 Panera Bread 59.32
106 Hampton Inn 59.25
107 The Gap 59.20
108 Office Depot 59.19
109 Walgreens 59.00
110 Lord and Taylor 58.57
111 Audiovox 58.43
112 Alamo Rent A Car 58.41
113 Oki Data 58.40
114 Food Lion 58.29
115 Urban Outfitters 58.07
116 Jensen 58.00
117 JCPenney 57.91
118 Banana Republic 57.89
119 Rue 21 57.87
120 iPhone 57.73
121 Pep Boys 57.00
122 Bowflex 56.87
123 Guitar Hero 56.78
124 Asus 56.55
125 Frontier Airlines 56.52
126 ADT 56.48
127 Wachovia 56.45
128 Lego 56.39
129 Lexus 56.37
130 Lexmark 56.30
131 National Grid 55.85
132 Lincoln 55.67
133 Telus 55.60
134 Seagate 55.60
135 TRENDnet 55.40
136 Macy's 55.40
137 Overstock.com 55.04
138 Princess Cruises 54.75
139 GoPhone 54.27
140 Carnival Cruises 54.10
141 Safeway 53.60
142 National Car Rental 53.28
143 American Eagle Outfitters 53.22
144 Petsmart 53.02
145 Napster 52.80
146 Energizer 52.67
147 Shutterfly 52.33
148 Delta Airlines 52.24
149 Jitterbug 52.18
150 ASRock 51.80
151 Progressive 51.78
152 NCsoft 51.49
153 Jiffy Lube 51.40
154 Sports Authority 51.30
155 Navy Federal Credit Union 51.13
156 Denon 51.07
157 Porsche 50.73
158 Apple 50.62
159 Vocalocity 50.62
160 Allegheny Power 50.59
161 Earthlink 50.25
162 Cabela's 50.15
163 Edward Jones 49.70
164 Norwegian Cruise Line 49.61
165 Dillard's 49.45
166 Neiman Marcus 49.32
167 Bass Pro Shops 49.07
168 Turtle Beach 48.69
169 NewEgg.com 48.61
170 CarMax 48.53
171 Volvo 48.44
172 Duracell 48.27
173 AutoZone 48.11
174 Costco 48.08
175 Carbonite 48.07
176 ProFlowers 47.99
177 Suddenlink 47.99
178 Xbox 47.92
179 AAA 47.84
180 Ryanair 47.78
181 ALDI 47.69
182 Harry and David 47.69
183 Epson 47.65
184 TigerDirect.com 47.64
185 AT&T Wireless 47.56
186 Living Social 47.54
187 Marriott Rewards 47.45
188 Verizon Wireless 47.29
189 Arby's 47.22
190 SingTel 46.95
191 American Airlines 46.91
192 Consumer Cellular 46.80
193 Yamaha 46.60
194 Redbox 46.56
195 GameFly 46.41
196 Ning 46.10
197 World of Warcraft 45.98
198 Phillips 45.89
199 BJs 45.89
200 Vizio 45.68
201 Access America 45.67
202 Celebrity Cruises 45.54
203 Suzuki 45.51
204 Continental Airlines 45.46
205 Geico 45.43
206 OnStar 45.41
207 Money Magazine 45.40
208 Radio Shack 45.22
209 Atlantic Broadband 45.10
210 OfficeMax 45.10
211 Oster 45.00
212 Groupon 44.81
213 Virgin Atlantic 44.80
214 U-Haul 44.76
215 Embarq 44.59
216 LeapFrog 44.41
217 Honeywell 44.35
218 Fidelity 44.30
219 Circuit City 44.29
220 Worx 44.29
221 Northwest Airlines 44.12
222 Buick 44.09
223 Olympus 43.91
224 DIRECTV 43.74
225 Ace Hardware 43.69
226 Vonage 43.60
227 LabCorp 43.58
228 Snapfish 43.35
229 Scion 43.33
230 PlayStation 43.29
231 Home Shopping Network 43.09
232 Subaru 43.06
233 Linksys 43.00
234 General Motors 42.94
Rank Company Rating
235 iTunes 42.84
236 Holiday Inn 42.71
237 Magic Chef 42.67
238 GMC 42.43
239 Cablevision 42.30
240 Chase Home Finance 42.27
241 QVC 42.25
242 Oakley 42.14
243 WebEx 42.00
244 PayPal 41.93
245 Garmin 41.91
246 Geek Squad 41.66
247 Kaiser Permanente 41.52
248 Borders 41.45
249 Fry's 41.37
250 Clearwire 41.35
251 Rosetta Stone 41.26
252 PeoplePC 41.22
253 Big Fish Games 41.12
254 Victoria's Secret 41.10
255 Sharp 40.88
256 TomTom 40.77
257 Insight 40.73
258 Lufthansa 40.60
259 Hamilton Beach 40.51
260 Verizon Residential 40.33
261 TiVo 40.33
262 Comfort Inn 40.32
263 Tracfone 40.08
264 APS 39.92
265 Sony Ericsson 39.88
266 Magellan 39.85
267 Timex 39.66
268 Payless Car Rental 39.54
269 Huntington National Bank 39.53
270 Barclays 39.33
271 Saks Fifth Avenue 39.29
272 Mercedes 39.20
273 Time Magazine 39.19
274 Symantec 39.18
275 Hearst Magazines 38.99
276 LensCrafters 38.96
277 Compaq 38.89
278 Pentax 38.89
279 Sam's Club 38.88
280 Best Buy 38.84
281 BasicTalk 38.80
282 Onkyo 38.78
283 EasyJet 38.72
284 Visa 38.71
285 Rhapsody 38.71
286 Walmart 38.70
287 Buy.com 38.54
288 HTC 38.50
289 Orbitz 38.46
290 Roku 38.44
291 Blockbuster Online 38.07
292 D-Link 38.02
293 YouTube 37.96
294 JVC 37.94
295 Stamps.com 37.80
296 Huawei 37.80
297 American Home Shield 37.69
298 Burger King 37.63
299 Coleman 37.60
300 HR Block 37.54
301 Belkin 37.49
302 Federal Express 37.43
303 Wacom 37.40
304 Mattel 37.35
305 Harley Davidson 37.31
306 Charter 37.26
307 Cox 37.05
308 Go Daddy 37.02
309 eTrade 36.96
310 American Express 36.94
311 Avon 36.92
312 North Face 36.78
313 Toyota 36.78
314 Bushnell 36.53
315 Burlington Coat Factory 36.51
316 AARP 36.26
317 Target 36.25
318 Webkinz 36.20
319 nTelos 36.17
320 Infiniti 36.15
321 McDonalds 36.10
322 Bernina 36.07
323 Palm 36.00
324 KLM 35.91
325 Zune 35.82
326 OG&E 35.81
327 TD Bank 35.76
328 Behringer 35.73
329 CheapTickets 35.70
330 Dish Network 35.68
331 CompuServe 35.60
332 RCN 35.59
333 Waste Management 35.53
334 United Airlines 35.51
335 Pioneer 35.46
336 Columbia Sportswear 35.46
337 Kia 35.40
338 Telstra 35.40
339 Creative Labs 35.37
340 Uniden 35.33
341 PG&E 35.18
342 Capital One 35.18
343 Asurion 35.15
344 US Airways 35.14
345 Merrill Lynch 35.11
346 Bosch 35.02
347 Lumber Liquidators 35.00
348 H2O Wireless 35.00
349 Citizens Bank 34.93
350 US Cellular 34.93
351 Wirefly 34.86
352 PETCO 34.82
353 Sports Illustrated 34.71
354 Boost Mobile 34.69
355 Singapore Airlines 34.60
356 Windstream 34.59
357 Ramada 34.54
358 Ryobi 34.49
359 GameStop 34.47
360 Nikon 34.44
361 Dollar General 34.43
362 UPS 34.29
363 AT&T Uverse 34.28
364 Taco Bell 34.26
365 State Farm 34.22
366 Xfinity 34.17
367 Chevrolet 34.17
368 Cellular South 34.16
369 Los Angeles Times 34.05
370 Comcast 34.02
371 Hyundai 33.99
372 Chase 33.97
373 SafeLink Wireless 33.88
374 Papa Johns 33.77
375 Rogers 33.72
376 3M 33.71
377 Graco 33.67
378 Fios 33.62
379 Dominion Power 33.60
380 BMW 33.53
381 Reader's Digest 33.40
382 New York Daily News 33.34
383 Clear 33.34
384 Bellsouth 33.26
385 Audi 33.20
386 Trend Micro 32.99
387 Goodwill 32.93
388 Hertz 32.92
389 Koodo 32.90
390 Bell Canada 32.90
391 New York Times 32.83
392 Acer Computers 32.79
393 DHL 32.77
394 TCF Bank 32.60
395 MetLife 32.45
396 Sylvania 32.45
397 Microsoft 32.42
398 Cellular One 32.32
399 Sonic 32.30
400 Timberland 32.29
401 Ford 32.26
402 Dell 32.23
403 TurboTax 32.21
404 Washington Post 32.21
405 Vanguard 32.15
406 Slingbox 32.15
407 Time Warner Cable 32.14
408 Vtech 32.13
409 FPL 32.10
410 Washington Mutual 32.00
411 MSI 31.98
412 Weebly 31.93
413 Virgin Mobile 31.92
414 Cigna 31.85
415 Motorola 31.78
416 Polaroid 31.75
417 Honda 31.74
418 Hotpoint 31.72
419 Casio 31.68
420 Avis 31.66
421 Frigidaire 31.49
422 Frontier Communications 31.45
423 Optimum 31.41
424 Brighthouse 31.33
425 Farmers Insurance 31.27
426 US Postal Service 31.26
427 Ricoh 31.26
428 Activision 31.15
429 Regions Bank 31.03
430 Mazda 30.92
431 T-Mobile 30.91
432 Verizon DSL 30.89
433 Square Enix 30.86
434 Best Western 30.86
435 Equifax 30.85
436 British Airways 30.81
437 Proctor and Gamble 30.76
438 Dollar Rent A Car 30.71
439 Expedia 30.64
440 American Standard 30.60
441 Air Canada 30.60
442 XM Radio 30.54
443 Budget Rent A Car 30.53
444 SBC 30.49
445 Qwest 30.45
446 John Deere 30.43
447 Match.com 30.41
448 Cub Cadet 30.40
449 Cellcom 30.40
450 24 Hour Fitness 30.39
451 Cisco 30.37
452 Experian 30.37
453 Page Plus 30.35
454 Xerox 30.29
455 Acura 30.20
456 Firestone 30.17
457 Ikea 30.17
458 Samsung 30.11
459 Net10 30.07
460 ViewSonic 30.03
461 FreeCreditReport.com 30.01
462 Savers 30.00
463 Travelzoo 30.00
464 Wall Street Journal 29.96
465 Sovereign Bank 29.92
466 Dotster 29.88
467 Straight Talk 29.88
468 Panasonic 29.80
Rank Company Rating
469 PNC Bank 29.74
470 Hewlett-Packard 29.74
471 Simple Mobile 29.73
472 Nokia 29.63
473 Atmos Energy 29.57
474 Fido 29.45
475 PSE&G 29.45
476 SunTrust 29.40
477 Volkswagen 29.38
478 Air France 29.35
479 Ulta 29.29
480 Days Inn 29.11
481 Bloomingdales 29.03
482 Hawaiian Airlines 29.01
483 McAfee 29.01
484 Little Caesars 29.00
485 ACS 28.98
486 Sony 28.98
487 Electronic Arts 28.95
488 Metro PCS 28.93
489 KitchenAid 28.90
490 Maytag 28.88
491 eMachines 28.83
492 Lacie 28.80
493 Pizza Hut 28.76
494 Sears 28.71
495 Quicken Loans 28.70
496 Gateway Computers 28.67
497 PokerStars 28.65
498 TalkTalk 28.60
499 QuickBooks 28.52
500 Progress Energy 28.50
501 Toro 28.45
502 Asiana Airlines 28.45
503 Hotels.com 28.40
504 Ashley Furniture 28.36
505 LG 28.23
506 Medco 28.19
507 Sirius 28.19
508 General Electric 28.17
509 Pottery Barn 28.16
510 Shaw 28.14
511 Ticketmaster 28.11
512 Netgear 28.09
513 Allstate 28.02
514 Danby 28.00
515 Kenmore 27.94
516 Classmates.com 27.90
517 Sanyo 27.87
518 Citibank 27.85
519 TransUnion 27.80
520 Memorex 27.77
521 Barnes and Noble 27.62
522 Priceline 27.31
523 Prudential 27.25
524 MajicJack 27.20
525 Tucows 27.20
526 Mozilla 27.18
527 Whirlpool 27.17
528 Kodak 27.10
529 JP Morgan Chase 27.04
530 Jeep 27.00
531 Cricket Wireless 27.00
532 Chrysler 26.99
533 Cadillac 26.95
534 Subway 26.86
535 Electrolux 26.74
536 Zynga 26.72
537 RCI 26.68
538 Hoover 26.67
539 Mozy 26.67
540 Caremark 26.67
541 Hotwire 26.61
542 Lenovo 26.54
543 Chicago Tribune 26.51
544 Ally Bank 26.50
545 Toshiba 26.48
546 Toys R Us 26.46
547 Windows Live 26.42
548 Craftsman 26.41
549 Vectren 26.40
550 ESET 26.40
551 Fifth Third Bank 26.37
552 Mediacom 26.36
553 Bank of America 26.34
554 Nissan 26.31
555 1and1 26.29
556 Proactive 26.22
557 CenturyLink 26.15
558 US Bank 26.08
559 Blue Cross Blue Shield of Florida 26.05
560 LA Fitness 26.02
561 Alltel Wireless 25.93
562 Planet Fitness 25.87
563 Hannspree 25.80
564 VMware 25.60
565 Bally Total Fitness 25.59
566 Family Dollar 25.57
567 MasterCard 25.40
568 Cathay Pacific 25.37
569 AT&T Worldnet 25.20
570 Morgan Stanley 25.20
571 Network Solutions 25.20
572 United Healthcare 25.18
573 AuthorizeNet 25.10
574 Mutual of Omaha 25.00
575 2K Sports 25.00
576 Vodafone 24.98
577 Dodge 24.97
578 Thrifty Car Rental 24.87
579 Kentucky Fried Chicken 24.79
580 Kaspersky 24.79
581 Humana 24.75
582 Pitney Bowes 24.69
583 MySpace 24.64
584 Sallie Mae 24.62
585 Thermador 24.60
586 Countrywide 24.60
587 Oreck 24.60
588 Malaysia Airlines 24.51
589 Husqvarna 24.50
590 Magnavox 24.48
591 Blackberry 24.43
592 BB&T 24.35
593 Peachtree 24.20
594 Juno 24.16
595 Adobe 24.15
596 FTD.com 24.12
597 Abercrombie & Fitch 24.11
598 TNT 24.00
599 Isuzu 24.00
600 Cincinnati Bell 23.97
601 Topaz Labs 23.96
602 Digital River 23.94
603 Airtel 23.80
604 Lifetime Fitness 23.75
605 EHarmony 23.74
606 NetSpend 23.73
607 Oracle 23.60
608 ADP 23.54
609 America Online 23.53
610 Finnair 23.53
611 The Hartford 23.40
612 MSN 23.38
613 HughesNet 23.32
614 LinkedIn 23.20
615 Forever 21 23.20
616 Nextar 23.17
617 Digicel 23.00
618 Disney Cruise Line 23.00
619 Haier 22.99
620 Wells Fargo 22.99
621 Express Scripts 22.94
622 Boston Globe 22.93
623 Avast 22.85
624 Register.com 22.77
625 NetZero 22.76
626 ComEd 22.67
627 MAACO 22.66
628 AVG 22.53
629 Yahoo 22.44
630 Archos 22.29
631 GE Money Bank 22.27
632 Iberia 22.20
633 MoneyGram 22.13
634 Citi Mortgage 22.07
635 Quicken 21.99
636 Aetna 21.94
637 RCA 21.86
638 Mitsubishi 21.85
639 Radisson 21.80
640 DTE Energy 21.67
641 BBVA Compass 21.60
642 ZoneAlarm 21.60
643 Valve Steam 21.60
644 Travelocity 21.46
645 USA Today 21.40
646 Incredimail 21.32
647 Jimmy John's 21.00
648 Spirit Airlines 20.84
649 Ubisoft 20.69
650 Duke Energy 20.65
651 CompUSA 20.60
652 Xcel Energy 20.60
653 Alcatel 20.60
654 Future Shop 20.40
655 Western Union 20.37
656 Gold's Gym 20.30
657 HSBC 20.26
658 BitDefender 20.25
659 Google 20.22
660 eBay 20.19
661 TP-Link 19.60
662 DeLonghi 19.60
663 Greyhound 19.53
664 Nexon 19.40
665 Dick's Sporting Goods 19.40
666 Fingerhut 19.24
667 TripAdvisor 19.12
668 Navigon 19.05
669 SonicWALL 19.00
670 Anthem Blue Cross 18.81
671 Pantech 18.80
672 True Value 18.60
673 Bing 18.54
674 Twitter 18.40
675 Mini 18.40
676 Teleflora 18.33
677 Roxio 18.16
678 Coby 18.05
679 Craigslist 17.89
680 Land Rover 17.80
681 Skype 17.61
682 John Hancock 17.60
683 Stream Energy 17.40
684 Union Bank 17.40
685 Avid 17.20
686 Pogo 17.04
687 Fandango 17.00
688 Hotmail 16.89
689 Hitachi 16.80
690 Gmail 16.80
691 Kyocera 16.80
692 Half.com 16.65
693 Zoosk 16.53
694 Carfax 16.10
695 Homestead 16.00
696 WIND Mobile 15.80
697 Pinterest 15.80
698 Kenwood 15.60
699 IBM 15.40
700 Seiko 15.40
701 Limewire 15.20
702 Autodesk 15.20
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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