Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 47 companies out of the 628 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 7%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank	Company	Rating
1	NameSilo	190.48
2	Zappos	182.34
3	Trader Joe's	171.60
4	Nintendo	163.20
5	Adorama	150.94
6	Country Living	150.89
7	Kmart	139.56
8	Weber	136.09
9	Fisher Price	128.05
10	LL Bean	120.20
11	Rite Aid	119.80
12	Pier 1	119.00
13	Bose	117.80
14	Nike	116.40
15	Air New Zealand	115.94
16	Canon	115.76
17	Nordstrom	114.56
18	EVGA	111.03
19	Rayovac	105.20
20	Plantronics	103.40
21	Kindle	102.19
22	Ambit Energy	100.00
23	Hallmark	98.60
24	Starbucks	97.60
25	Holland America Line	97.30
26	Scottrade	95.84
27	Audiovox	93.26
28	Road Runner	92.98
29	Pontiac	92.15
30	Home Depot	91.13
31	Bed, Bath and Beyond	91.01
32	Nationwide	89.53
33	Konica Minolta	89.53
34	Charles Schwab	89.39
35	Little Tikes	89.25
36	Lego	88.20
37	Teleblend	87.71
38	Discount Tire	87.36
39	Blizzard	86.53
40	Paychex	86.40
41	Bank of Montreal	84.76
42	NVIDIA	83.03
43	Enterprise Rent-A-Car	81.91
44	TJ Maxx	81.69
45	Kroger	81.30
46	Lands' End	81.26
47	NetFlix	80.23
48	JetBlue Airlines	78.42
49	SanDisk	77.42
50	Jabra	75.73
51	Amazon.com	75.53
52	Airtran	74.69
53	Western Digital	74.32
54	Liberty Mutual	73.40
55	CVS	72.83
56	Reliant Energy	72.42
57	Boscov's	72.31
58	Meijer	71.62
59	Logitech	71.57
60	Alaska Airlines and Horizon Air	71.47
61	Quest Diagnostics	71.18
62	Brother International	71.01
63	Kohl's	70.20
64	Southwest Airlines	70.12
65	Dyson	69.67
66	Esurance	69.20
67	USAA	68.29
68	Cogeco	68.07
69	Cuisinart	67.10
70	Lincoln	66.57
71	Webroot	66.43
72	TRENDnet	66.00
73	Iomega	65.49
74	Westjet	65.25
75	ING Direct	64.98
76	Sky	64.67
77	Safeway	64.60
78	Aflac	64.53
79	Vistaprint	64.20
80	Advance Auto Parts	64.03
81	Sprint - Nextel	64.01
82	National Grid	62.47
83	Allegheny Power	62.03
84	iPhone	61.87
85	Bissell	61.71
86	Qantas	61.47
87	StubHub	60.76
88	Staples	60.51
89	Hampton Inn	60.49
90	Timberland	60.40
91	Jiffy Lube	60.25
92	Walgreens	60.19
93	Aer Lingus	60.17
94	Lowe's	59.89
95	Porsche	59.80
96	Ryanair	59.67
97	Alamo Rent A Car	59.39
98	Petsmart	59.06
99	Office Depot	58.89
100	JCPenney	58.64
101	Subaru	58.47
102	Telus	58.30
103	NCsoft	58.27
104	Seagate	58.03
105	Denon	57.82
106	Lexmark	57.71
107	Overstock.com	57.40
108	Suzuki	57.20
109	Guitar Hero	56.78
110	Wachovia	56.45
111	American Eagle Outfitters	56.15
112	AAA	56.14
113	Big Fish Games	55.75
114	Jensen	55.67
115	Phillips	55.65
116	Lexus	55.62
117	Page Plus	55.42
118	Duracell	55.40
119	Progressive	55.40
120	Frontier Airlines	55.40
121	Cabela's	55.10
122	Earthlink	55.05
123	Valve Steam	54.89
124	GoPhone	54.75
125	National Car Rental	54.65
126	Macy's	54.60
127	Shutterfly	54.58
128	NewEgg.com	54.32
129	Jitterbug	54.07
130	TigerDirect.com	53.45
131	ProFlowers	53.41
132	Access America	53.00
133	Mercedes	53.00
134	Volvo	52.98
135	Sylvania	52.98
136	Napster	52.80
137	Bass Pro Shops	52.80
138	AutoZone	52.73
139	YouTube	52.62
140	Costco	52.59
141	Sharp	52.15
142	Living Social	51.81
143	Epson	51.70
144	Norwegian Cruise Line	51.68
145	Delta Airlines	51.51
146	Money Magazine	51.40
147	Carnival Cruises	50.99
148	Yamaha	50.67
149	Apple	50.62
150	Vocalocity	50.62
151	Harley Davidson	50.60
152	American Airlines	50.33
153	Honeywell	50.27
154	Pep Boys	50.07
155	Sports Authority	49.98
156	Papa Johns	49.89
157	Marriott Rewards	49.85
158	Hotpoint	49.64
159	Xbox	49.44
160	BJs	49.40
161	Chase Home Finance	49.20
162	Neiman Marcus	48.96
163	Verizon Wireless	48.56
164	Groupon	48.37
165	OfficeMax	48.12
166	GameFly	47.98
167	World of Warcraft	47.79
168	Big Lots	47.69
169	AT&T Wireless	47.63
170	Olympus	47.33
171	Coleman	46.89
172	SingTel	46.89
173	LeapFrog	46.73
174	Asus	46.65
175	Insight	46.60
176	OnStar	46.44
177	Geico	46.41
178	Harry and David	46.38
179	Embarq	45.89
180	Buick	45.87
181	Dillard's	45.78
182	JVC	45.55
183	Vonage	45.54
184	Redbox	45.53
185	Home Shopping Network	45.51
186	U-Haul	45.27
187	Continental Airlines	45.13
188	GMC	45.13
189	Princess Cruises	45.13
190	Timex	45.00
191	HR Block	45.00
192	Hearst Magazines	44.91
193	Turtle Beach	44.90
194	The Gap	44.81
195	Hamilton Beach	44.80
196	Celebrity Cruises	44.69
197	3M	44.67
198	PlayStation	44.60
199	Northwest Airlines	44.39
200	Vizio	44.36
201	Fidelity	44.30
202	Circuit City	44.29
203	Snapfish	44.15
204	Barclays	44.13
205	Virgin Atlantic	44.09
206	Garmin	44.06
207	Dollar General	43.89
208	Radio Shack	43.74
209	Sony Ericsson	43.69
210	Linksys	43.52
211	Suddenlink	43.46
212	American Home Shield	43.40
213	Edward Jones	43.30
214	NetSpend	43.28
215	Pioneer	43.20
216	Bushnell	43.09
217	Tracfone	43.02
218	Magellan	42.92
219	Time Magazine	42.89
220	Rosetta Stone	42.87
221	Geek Squad	42.81
222	US Cellular	42.70
223	Ace Hardware	42.58
224	Walmart	42.54
225	iTunes	42.51
226	PayPal	42.29
227	Atlantic Broadband	42.24
228	Sam's Club	42.20
229	Visa	42.11
230	Victoria's Secret	42.09
231	Waste Management	42.02
232	Burlington Coat Factory	41.84
233	Belkin	41.82
234	Holiday Inn	41.73

Rank	Company	Rating
235	Stamps.com	41.70
236	Verizon Residential	41.55
237	Borders	41.45
238	Ramada	41.40
239	Mattel	41.40
240	Kaiser Permanente	41.22
241	Cablevision	41.10
242	Burger King	40.94
243	LensCrafters	40.85
244	Oakley	40.76
245	TiVo	40.73
246	Webkinz	40.67
247	Onkyo	40.63
248	Wacom	40.60
249	APS	40.49
250	Lufthansa	40.49
251	Clearwire	40.36
252	Pentax	40.31
253	TD Bank	40.21
254	DIRECTV	40.21
255	Federal Express	40.17
256	Compaq	40.12
257	Fry's	40.07
258	HTC	40.03
259	TomTom	40.01
260	Thermador	40.00
261	Comfort Inn	40.00
262	SafeLink Wireless	39.84
263	PeoplePC	39.71
264	Avon	39.60
265	Orbitz	39.49
266	Symantec	39.42
267	PETCO	39.33
268	Asurion	39.31
269	Roku	39.20
270	Polaroid	39.13
271	ADT	39.08
272	Cigna	38.76
273	Uniden	38.73
274	nTelos	38.67
275	Buy.com	38.65
276	QVC	38.60
277	Blockbuster Online	38.48
278	Audi	38.37
279	Best Buy	38.28
280	CheapTickets	38.23
281	Infiniti	38.17
282	CompuServe	38.10
283	McDonalds	38.09
284	EasyJet	38.06
285	D-Link	38.03
286	Rhapsody	37.99
287	Merrill Lynch	37.93
288	North Face	37.80
289	Telstra	37.50
290	AARP	37.40
291	FPL	37.31
292	Ning	37.29
293	American Express	37.18
294	RCN	36.90
295	Pizza Hut	36.73
296	Hoover	36.73
297	Bloomingdales	36.65
298	DTE Energy	36.60
299	Charter	36.51
300	New York Daily News	36.49
301	Go Daddy	36.20
302	Palm	36.00
303	Sports Illustrated	35.94
304	Chevrolet	35.94
305	Zune	35.94
306	Graco	35.93
307	Dish Network	35.84
308	Toyota	35.82
309	Koodo	35.80
310	Microsoft	35.71
311	Farmers Insurance	35.69
312	Vtech	35.59
313	Clear	35.56
314	Vanguard	35.55
315	GameStop	35.50
316	Casio	35.49
317	Brighthouse	35.47
318	Windstream	35.37
319	UPS	35.31
320	Target	35.30
321	Xfinity	35.24
322	Proctor and Gamble	35.18
323	Wirefly	35.12
324	Boost Mobile	34.92
325	US Airways	34.89
326	Cox	34.87
327	Trend Micro	34.73
328	24 Hour Fitness	34.65
329	KLM	34.63
330	Hyundai	34.61
331	United Airlines	34.58
332	New York Times	34.56
333	Nikon	34.48
334	BMW	34.44
335	State Farm	34.40
336	Cellcom	34.40
337	AT&T Uverse	34.38
338	Comcast	34.36
339	Cadillac	34.14
340	Kia	34.07
341	Cellular One	33.91
342	Budget Rent A Car	33.76
343	Dominion Power	33.73
344	eTrade	33.69
345	Citizens Bank	33.62
346	Reader's Digest	33.60
347	Fios	33.40
348	Match.com	33.37
349	SBC	33.20
350	DHL	33.13
351	Motorola	32.94
352	1and1	32.89
353	Ford	32.87
354	Rogers	32.84
355	Los Angeles Times	32.82
356	Hertz	32.76
357	Avis	32.76
358	TripAdvisor	32.73
359	Jeep	32.68
360	John Deere	32.68
361	Slingbox	32.58
362	Acer Computers	32.57
363	Ashley Furniture	32.51
364	Iberia	32.51
365	Toro	32.49
366	US Postal Service	32.41
367	Air Canada	32.35
368	Dollar Rent A Car	32.31
369	Net10	32.30
370	Virgin Mobile	32.26
371	WebEx	32.16
372	Bell Canada	32.15
373	Mazda	32.15
374	Washington Mutual	32.13
375	Capital One	32.13
376	Xerox	32.08
377	Cisco	32.08
378	TurboTax	32.02
379	Nokia	32.02
380	KitchenAid	32.01
381	Acura	32.00
382	Taco Bell	32.00
383	Kenmore	31.96
384	Optimum	31.85
385	Expedia	31.83
386	Dell	31.81
387	Chase	31.79
388	MetLife	31.78
389	Ikea	31.74
390	Equifax	31.69
391	Ryobi	31.67
392	Honda	31.62
393	Regions Bank	31.56
394	Time Warner Cable	31.52
395	American Standard	31.32
396	RCI	31.29
397	Straight Talk	31.10
398	Fifth Third Bank	31.09
399	Weebly	31.08
400	Wall Street Journal	31.05
401	Samsung	30.95
402	PSE&G	30.93
403	Verizon DSL	30.89
404	PNC Bank	30.88
405	MSI	30.86
406	PG&E	30.77
407	Pottery Barn	30.72
408	ViewSonic	30.70
409	Best Western	30.66
410	XM Radio	30.65
411	Panasonic	30.61
412	Creative Labs	30.60
413	Mozy	30.53
414	Qwest	30.51
415	Carbonite	30.47
416	Metro PCS	30.37
417	Ticketmaster	30.36
418	British Airways	30.34
419	Fido	30.31
420	Mozilla	30.28
421	Bellsouth	30.27
422	Sovereign Bank	30.19
423	Washington Post	30.13
424	Dollar Tree	30.00
425	Dotster	29.85
426	Prudential	29.76
427	Frigidaire	29.76
428	Gateway Computers	29.72
429	Simple Mobile	29.69
430	Activision	29.64
431	Volkswagen	29.62
432	T-Mobile	29.60
433	PokerStars	29.50
434	Experian	29.49
435	eMachines	29.48
436	QuickBooks	29.43
437	Sony	29.42
438	Air France	29.34
439	Hewlett-Packard	29.33
440	Topaz Labs	29.31
441	FreeCreditReport.com	29.30
442	Hotels.com	29.20
443	Frontier Communications	29.19
444	Bosch	29.05
445	Planet Fitness	29.03
446	Sears	28.99
447	Craftsman	28.86
448	Netgear	28.86
449	Days Inn	28.86
450	Medco	28.85
451	Avast	28.80
452	Classmates.com	28.72
453	Maytag	28.58
454	LG	28.49
455	Whirlpool	28.27
456	Zynga	28.13
457	General Electric	28.11
458	Electrolux	28.11
459	Memorex	28.11
460	Hawaiian Airlines	28.00
461	Sirius	27.92
462	LA Fitness	27.86
463	Coby	27.86
464	Atmos Energy	27.72
465	Allstate	27.72
466	Bally Total Fitness	27.72
467	Priceline	27.70
468	Barnes and Noble	27.67

Rank	Company	Rating
469	Humana	27.66
470	Electronic Arts	27.62
471	MajicJack	27.62
472	Citibank	27.55
473	Shaw	27.53
474	SunTrust	27.52
475	Ally Bank	27.43
476	TCF Bank	27.40
477	Alcatel	27.40
478	US Bank	27.25
479	Tucows	27.20
480	Cricket Wireless	27.14
481	McAfee	27.11
482	Chrysler	27.10
483	CenturyLink	27.08
484	Chicago Tribune	27.08
485	MasterCard	27.05
486	Cincinnati Bell	26.95
487	Caremark	26.93
488	TransUnion	26.90
489	Kodak	26.85
490	ACS	26.85
491	Dodge	26.84
492	Vodafone	26.67
493	Hotwire	26.65
494	Lacie	26.60
495	Lenovo	26.52
496	Toshiba	26.49
497	Kaspersky	26.35
498	Finnair	26.31
499	FTD.com	26.20
500	Vectren	26.20
501	Network Solutions	26.20
502	Blue Cross Blue Shield of Florida	26.15
503	Alltel Wireless	26.14
504	MySpace	26.07
505	Malaysia Airlines	26.06
506	Bank of America	26.01
507	VMware	26.00
508	The Hartford	26.00
509	Columbia Sportswear	26.00
510	Mediacom	25.98
511	Cathay Pacific	25.82
512	Toys R Us	25.65
513	Proactive	25.61
514	United Healthcare	25.58
515	Juno	25.58
516	AT&T Worldnet	25.57
517	Sanyo	25.37
518	JP Morgan Chase	25.32
519	Progress Energy	25.26
520	Digital River	25.12
521	AuthorizeNet	25.10
522	Haier	24.96
523	BB&T	24.89
524	ADP	24.86
525	Magnavox	24.85
526	Windows Live	24.75
527	Nissan	24.72
528	Pitney Bowes	24.70
529	Countrywide	24.60
530	Airtel	24.60
531	Mutual of Omaha	24.60
532	Yahoo	24.58
533	Subway	24.36
534	Adobe	24.35
535	Sallie Mae	24.28
536	Radisson	24.20
537	Peachtree	24.20
538	Ricoh	24.20
539	NetZero	24.11
540	Nextar	24.04
541	Abercrombie & Fitch	23.92
542	LinkedIn	23.82
543	Oracle	23.80
544	MoneyGram	23.75
545	America Online	23.72
546	Blackberry	23.71
547	HughesNet	23.66
548	Boston Globe	23.59
549	Express Scripts	23.47
550	USA Today	23.40
551	MSN	23.33
552	Wells Fargo	23.33
553	OG&E	23.20
554	Register.com	23.04
555	ComEd	22.94
556	Fingerhut	22.88
557	Aetna	22.44
558	GE Money Bank	22.42
559	Singapore Airlines	22.33
560	BitDefender	22.33
561	RCA	22.30
562	Spirit Airlines	22.19
563	Quicken	22.15
564	Duke Energy	21.89
565	Ubisoft	21.83
566	AVG	21.81
567	Citi Mortgage	21.75
568	Travelocity	21.67
569	Thrifty Car Rental	21.65
570	EHarmony	21.65
571	Archos	21.16
572	Homestead	21.00
573	TNT	20.80
574	CompUSA	20.60
575	Land Rover	20.40
576	Greyhound	20.35
577	HSBC	20.16
578	eBay	20.14
579	Anthem Blue Cross	20.03
580	Kentucky Fried Chicken	20.00
581	Dick's Sporting Goods	20.00
582	Gold's Gym	19.92
583	Carfax	19.76
584	Google	19.70
585	Incredimail	19.69
586	Xcel Energy	19.60
587	Union Bank	19.20
588	Danby	19.20
589	Roxio	19.06
590	Forever 21	19.00
591	MAACO	18.98
592	Zoosk	18.79
593	Teleflora	18.61
594	Gmail	18.60
595	Navigon	18.40
596	Stream Energy	18.00
597	Pogo	17.99
598	Skype	17.91
599	Mitsubishi	17.80
600	Craigslist	17.78
601	IBM	17.75
602	Half.com	17.43
603	Western Union	17.20
604	Mini	17.20
605	Kyocera	17.20
606	Hitachi	17.00
607	Bing	16.97
608	Family Dollar	16.80
609	Hotmail	16.78
610	Nexon	16.60
611	Seiko	16.00
612	WIND Mobile	15.80
613	21st Century	15.40
614	Pantech	15.40
615	Nero	15.40
616	John Hancock	15.40
617	Limewire	15.20
618	Twitter	15.20
619	PC World	14.60
620	Facebook	14.25
621	Westinghouse	14.20
622	Cellular South	14.00
623	Atari	13.60
624	Kenwood	13.20
625	Acronis	12.60
626	Full Tilt Poker	12.60
627	Aviva	12.60
628	Sunoco	12.00

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

The Best...

The Top 15 companies according to our ratings:
View all companies >>

NameSilo (190.48)
Zappos (182.34)
Trader Joe's (171.60)
Nintendo (163.20)
Adorama (150.94)
Country Living (150.89)
Kmart (139.56)
Weber (136.09)
Fisher Price (128.05)
LL Bean (120.20)
Rite Aid (119.80)
Pier 1 (119.00)
Bose (117.80)
Nike (116.40)
Air New Zealand (115.94)

...and The Worst

The Bottom 15 companies according to our ratings:
View all companies >>

Sunoco (12.00)
Acronis (12.60)
Aviva (12.60)
Full Tilt Poker (12.60)
Kenwood (13.20)
Atari (13.60)
Cellular South (14.00)
Westinghouse (14.20)
Facebook (14.25)
PC World (14.60)
Limewire (15.20)
Twitter (15.20)
John Hancock (15.40)
Pantech (15.40)
Nero (15.40)