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Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 45 companies out of the 706 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 6%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 191.90
2 Zappos 182.40
3 Trader Joe's 154.03
4 Nintendo 146.39
5 Travelers 134.00
6 Kmart 132.08
7 Country Living 129.23
8 Fisher Price 127.46
9 Royal Caribbean Cruise Lines 122.90
10 Jaguar 120.00
11 Weber 118.14
12 Canon 117.97
13 LL Bean 116.72
14 Gander Mountain 116.65
15 Dairy Queen 114.29
16 Adorama 111.84
17 Rite Aid 111.80
18 EVGA 111.03
19 Bose 105.78
20 Rayovac 105.20
21 Plantronics 103.40
22 SkyWest Airlines 102.00
23 Bed, Bath and Beyond 101.07
24 Air New Zealand 98.00
25 Nordstrom 93.42
26 Kindle 93.13
27 Pontiac 92.15
28 Paychex 91.84
29 Holland America Line 90.53
30 Android 90.00
31 Old Navy 90.00
32 Home Depot 89.26
33 Little Tikes 89.25
34 Starbucks 89.08
35 Konica Minolta 88.90
36 Scottrade 88.60
37 Charles Schwab 87.53
38 Road Runner 86.96
39 Enterprise Rent-A-Car 86.62
40 Teleblend 85.18
41 Belk 84.60
42 Liberty Mutual 82.42
43 Pier 1 82.20
44 NVIDIA 81.91
45 Duane Reade 81.00
46 Panera Bread 80.00
47 Bank of Montreal 79.93
48 Hallmark 79.78
49 NetFlix 78.25
50 Blizzard 77.37
51 Bissell 76.53
52 BevMo 76.25
53 Lands' End 76.13
54 Discount Tire 75.52
55 Payless Car Rental 75.00
56 Nationwide 74.95
57 Amazon.com 74.88
58 Boscov's 74.65
59 JetBlue Airlines 74.23
60 CVS 74.16
61 Dollar Tree 74.00
62 Kohl's 73.92
63 HEB 71.14
64 Qantas 71.08
65 Airtran 71.02
66 Kroger 71.01
67 TJ Maxx 70.77
68 Tractor Supply 70.75
69 Meijer 70.52
70 Windows 70.37
71 Alaska Airlines and Horizon Air 70.32
72 Logitech 69.97
73 Southwest Airlines 69.50
74 Dyson 69.33
75 National Grid 68.47
76 Brother International 68.12
77 Reliant Energy 67.42
78 Staples 67.36
79 SanDisk 66.72
80 Navy Federal Credit Union 66.70
81 Vistaprint 65.48
82 Nike 65.40
83 Esurance 65.15
84 Western Digital 65.14
85 Cogeco 64.80
86 Banana Republic 64.58
87 Iomega 64.13
88 Jabra 64.07
89 Ambit Energy 64.07
90 ING Direct 63.77
91 Westjet 63.51
92 USAA 63.23
93 Jensen 63.00
94 Aflac 62.26
95 Sprint - Nextel 62.09
96 Quest Diagnostics 61.97
97 Advance Auto Parts 61.87
98 Lego 61.65
99 Webroot 61.65
100 Sky 61.20
101 Cuisinart 60.56
102 Hampton Inn 60.13
103 Audiovox 60.08
104 Walgreens 59.82
105 Lowe's 59.69
106 Office Depot 59.23
107 The Gap 59.20
108 StubHub 59.02
109 Alamo Rent A Car 59.00
110 Pep Boys 58.97
111 TRENDnet 58.82
112 Oki Data 58.40
113 Food Lion 58.29
114 Urban Outfitters 58.07
115 Rue 21 57.87
116 iPhone 57.73
117 JCPenney 57.65
118 Lexmark 56.92
119 Bowflex 56.87
120 Guitar Hero 56.78
121 Telus 56.55
122 Frontier Airlines 56.52
123 Wachovia 56.45
124 Aer Lingus 56.40
125 Lexus 56.25
126 Lincoln 56.18
127 ADT 55.82
128 Macy's 55.75
129 Princess Cruises 55.63
130 Seagate 55.61
131 Overstock.com 54.76
132 Big Lots 54.55
133 GoPhone 54.37
134 American Eagle Outfitters 54.12
135 Carnival Cruises 54.10
136 Denon 53.78
137 Safeway 53.60
138 Petsmart 53.44
139 Jiffy Lube 53.02
140 Shutterfly 52.84
141 Napster 52.80
142 Porsche 52.78
143 Asus 52.75
144 Energizer 52.67
145 Norwegian Cruise Line 52.47
146 Delta Airlines 52.34
147 Jitterbug 52.18
148 National Car Rental 51.98
149 ASRock 51.80
150 Progressive 51.78
151 NCsoft 51.49
152 Sports Authority 51.46
153 Cabela's 51.29
154 Earthlink 51.19
155 Bass Pro Shops 51.00
156 Apple 50.87
157 Turtle Beach 50.67
158 Vocalocity 50.62
159 Allegheny Power 50.59
160 Neiman Marcus 50.44
161 TigerDirect.com 50.09
162 NewEgg.com 50.00
163 General Motors 49.93
164 Edward Jones 49.70
165 Dillard's 49.64
166 Suzuki 49.63
167 SingTel 49.38
168 Costco 49.16
169 AAA 49.12
170 Behringer 48.69
171 Duracell 48.27
172 Living Social 48.25
173 Phillips 48.23
174 LabCorp 48.20
175 AT&T Wireless 48.03
176 Xbox 47.76
177 Harry and David 47.69
178 Redbox 47.69
179 Marriott Rewards 47.65
180 Verizon Wireless 47.55
181 AutoZone 47.49
182 Suddenlink 47.39
183 Buick 47.10
184 Yamaha 47.09
185 Money Magazine 47.07
186 American Airlines 46.98
187 ALDI 46.93
188 Subaru 46.85
189 GameFly 46.84
190 Huawei 46.69
191 ProFlowers 46.45
192 Groupon 45.99
193 World of Warcraft 45.98
194 BJs 45.89
195 OfficeMax 45.88
196 Geico 45.84
197 U-Haul 45.82
198 Access America 45.67
199 OnStar 45.54
200 Continental Airlines 45.46
201 Honeywell 45.36
202 Consumer Cellular 45.36
203 Epson 45.31
204 Virgin Atlantic 45.18
205 Ace Hardware 45.13
206 Atlantic Broadband 45.09
207 Radio Shack 44.95
208 Carbonite 44.93
209 Embarq 44.59
210 Vizio 44.54
211 Volvo 44.49
212 Home Shopping Network 44.40
213 LeapFrog 44.39
214 Fidelity 44.30
215 Circuit City 44.29
216 Northwest Airlines 44.12
217 Olympus 43.91
218 Vonage 43.89
219 DIRECTV 43.81
220 Sharp 43.64
221 Lord and Taylor 43.60
222 GMC 43.56
223 PlayStation 43.54
224 Linksys 43.35
225 Scion 43.33
226 APS 43.30
227 Fry's 43.26
228 Snapfish 43.19
229 iTunes 43.05
230 Holiday Inn 43.02
231 Mercedes 42.88
232 BasicTalk 42.67
233 Saks Fifth Avenue 42.67
234 PayPal 42.63
Rank Company Rating
235 Garmin 42.62
236 Arby's 42.54
237 Cablevision 42.50
238 Verizon Residential 42.40
239 Chase Home Finance 42.27
240 Hamilton Beach 42.22
241 Big Fish Games 42.05
242 WebEx 42.00
243 Geek Squad 41.99
244 QVC 41.81
245 Kaiser Permanente 41.76
246 Victoria's Secret 41.71
247 Clearwire 41.70
248 Timex 41.67
249 Ryanair 41.47
250 Borders 41.45
251 Rosetta Stone 41.38
252 Worx 41.29
253 PeoplePC 41.24
254 Hearst Magazines 41.22
255 TomTom 41.11
256 Comfort Inn 40.83
257 Insight 40.73
258 Oakley 40.73
259 Wacom 40.62
260 Lufthansa 40.60
261 Tracfone 40.54
262 Ramada 40.49
263 YouTube 40.49
264 Onkyo 40.44
265 Celebrity Cruises 39.95
266 Magellan 39.94
267 JVC 39.91
268 Sony Ericsson 39.88
269 Rhapsody 39.76
270 Coleman 39.65
271 HTC 39.53
272 Barclays 39.51
273 TiVo 39.37
274 Time Magazine 39.34
275 Symantec 39.29
276 Roku 39.12
277 Sam's Club 39.06
278 Papa Johns 39.06
279 Walmart 38.94
280 Compaq 38.89
281 Pentax 38.89
282 EasyJet 38.73
283 Weebly 38.71
284 Buy.com 38.54
285 Burger King 38.52
286 Orbitz 38.52
287 Visa 38.42
288 LensCrafters 38.41
289 Best Buy 38.34
290 3M 38.30
291 D-Link 38.20
292 Blockbuster Online 38.07
293 eTrade 38.05
294 OG&E 38.00
295 Belkin 37.82
296 Stamps.com 37.80
297 Federal Express 37.80
298 American Home Shield 37.69
299 AARP 37.61
300 Mattel 37.55
301 HR Block 37.54
302 Harley Davidson 37.31
303 Ning 37.29
304 American Express 37.11
305 Go Daddy 36.97
306 Avon 36.96
307 CheapTickets 36.71
308 Charter 36.69
309 Toyota 36.68
310 McDonalds 36.57
311 Bushnell 36.53
312 Telstra 36.51
313 Webkinz 36.46
314 Infiniti 36.38
315 North Face 36.34
316 Cox 36.24
317 Target 36.10
318 Columbia Sportswear 36.08
319 Bernina 36.07
320 Kia 36.02
321 Palm 36.00
322 Uniden 35.94
323 Zune 35.82
324 TD Bank 35.76
325 Dish Network 35.74
326 Bosch 35.72
327 Taco Bell 35.66
328 CompuServe 35.60
329 United Airlines 35.58
330 Waste Management 35.53
331 RCN 35.50
332 KLM 35.49
333 PETCO 35.45
334 Asurion 35.45
335 Audi 35.42
336 Creative Labs 35.37
337 US Airways 35.29
338 US Cellular 35.24
339 SafeLink Wireless 35.14
340 Merrill Lynch 35.11
341 Capital One 35.07
342 PG&E 35.07
343 Sports Illustrated 35.03
344 Citizens Bank 34.89
345 Windstream 34.88
346 CarMax 34.88
347 Wirefly 34.86
348 Boost Mobile 34.83
349 nTelos 34.76
350 Hyundai 34.71
351 Nikon 34.62
352 Singapore Airlines 34.60
353 UPS 34.51
354 Chevrolet 34.39
355 GameStop 34.35
356 Timberland 34.33
357 AT&T Uverse 34.28
358 State Farm 34.25
359 Sylvania 34.21
360 Fios 34.18
361 Hotpoint 33.98
362 Los Angeles Times 33.97
363 Xfinity 33.95
364 Chase 33.94
365 Rogers 33.92
366 Comcast 33.90
367 Dollar General 33.83
368 Sonic 33.78
369 Koodo 33.69
370 Graco 33.67
371 Washington Post 33.61
372 Cellular One 33.53
373 24 Hour Fitness 33.52
374 Burlington Coat Factory 33.49
375 Reader's Digest 33.41
376 New York Daily News 33.34
377 Clear 33.34
378 Pioneer 33.29
379 BMW 33.19
380 Bell Canada 33.09
381 Trend Micro 33.05
382 Motorola 33.01
383 Microsoft 32.90
384 Polaroid 32.87
385 DHL 32.86
386 Ryobi 32.85
387 New York Times 32.85
388 Vanguard 32.82
389 Acer Computers 32.69
390 TCF Bank 32.60
391 Vtech 32.55
392 Dominion Power 32.53
393 MetLife 32.52
394 Avis 32.47
395 Hertz 32.44
396 Ford 32.37
397 Cigna 32.29
398 Slingbox 32.26
399 Dell 32.14
400 Honda 32.14
401 TurboTax 32.11
402 Casio 32.07
403 Frigidaire 32.06
404 Washington Mutual 32.00
405 Jimmy John's 32.00
406 Husqvarna 32.00
407 Time Warner Cable 31.98
408 Virgin Mobile 31.97
409 British Airways 31.90
410 Farmers Insurance 31.85
411 Brighthouse 31.73
412 Dollar Rent A Car 31.56
413 Activision 31.55
414 Best Western 31.49
415 Match.com 31.44
416 Optimum 31.41
417 Asiana Airlines 31.33
418 Budget Rent A Car 31.31
419 MSI 31.29
420 Cellular South 31.25
421 US Postal Service 31.22
422 Equifax 31.20
423 Cellcom 31.20
424 John Deere 31.19
425 Firestone 31.15
426 Proctor and Gamble 31.13
427 Lumber Liquidators 31.11
428 American Standard 31.10
429 Quicken Loans 31.09
430 Regions Bank 31.05
431 Bellsouth 30.98
432 Expedia 30.94
433 Verizon DSL 30.89
434 Air Canada 30.85
435 Ikea 30.85
436 Page Plus 30.80
437 ViewSonic 30.73
438 Mazda 30.67
439 Qwest 30.67
440 Frontier Communications 30.63
441 XM Radio 30.56
442 Experian 30.52
443 T-Mobile 30.49
444 SBC 30.49
445 Pizza Hut 30.44
446 Wall Street Journal 30.41
447 Cisco 30.36
448 PSE&G 30.34
449 Nokia 30.29
450 Xerox 30.28
451 Samsung 30.24
452 Acura 30.20
453 Net10 30.20
454 Atmos Energy 30.18
455 PNC Bank 30.05
456 FreeCreditReport.com 30.01
457 Travelzoo 30.00
458 Cadillac 30.00
459 Straight Talk 29.97
460 Air France 29.97
461 Panasonic 29.94
462 PokerStars 29.92
463 Sovereign Bank 29.92
464 KitchenAid 29.92
465 Goodwill 29.89
466 Dotster 29.88
467 Metro PCS 29.78
468 Simple Mobile 29.69
Rank Company Rating
469 Hewlett-Packard 29.55
470 Volkswagen 29.48
471 Bloomingdales 29.45
472 Sony 29.44
473 Electronic Arts 29.33
474 Fido 29.24
475 Pottery Barn 29.10
476 ACS 29.02
477 Hawaiian Airlines 29.01
478 Maytag 28.97
479 eMachines 28.94
480 QuickBooks 28.89
481 Prudential 28.86
482 Lacie 28.80
483 Toro 28.76
484 Sears 28.75
485 Gateway Computers 28.71
486 Hotels.com 28.67
487 FPL 28.66
488 Ticketmaster 28.60
489 TalkTalk 28.60
490 LG 28.57
491 Days Inn 28.53
492 Progress Energy 28.50
493 Netgear 28.49
494 SunTrust 28.42
495 RCI 28.40
496 Subway 28.37
497 Classmates.com 28.31
498 Allstate 28.27
499 Kenmore 28.25
500 Sirius 28.24
501 Medco 28.22
502 General Electric 28.08
503 Citibank 28.02
504 TransUnion 28.02
505 Ashley Furniture 28.00
506 Shaw 28.00
507 ESET 27.80
508 Hoover 27.78
509 Barnes and Noble 27.68
510 Priceline 27.39
511 Planet Fitness 27.35
512 Whirlpool 27.31
513 Mozilla 27.26
514 Memorex 27.23
515 Tucows 27.20
516 Kodak 27.15
517 Cricket Wireless 27.08
518 Jeep 27.07
519 Electrolux 27.04
520 MajicJack 27.04
521 Morgan Stanley 27.00
522 Windows Live 26.94
523 1and1 26.93
524 Sanyo 26.92
525 Isuzu 26.80
526 Zynga 26.79
527 Chicago Tribune 26.77
528 Fifth Third Bank 26.71
529 Caremark 26.67
530 Mozy 26.67
531 Craftsman 26.67
532 Toshiba 26.66
533 McAfee 26.62
534 Ally Bank 26.61
535 Chrysler 26.48
536 Mediacom 26.47
537 Blue Cross Blue Shield of Florida 26.44
538 Ricoh 26.43
539 Hotwire 26.42
540 Lenovo 26.41
541 Vectren 26.40
542 JP Morgan Chase 26.31
543 LA Fitness 26.21
544 US Bank 26.18
545 CenturyLink 26.17
546 Proactive 26.10
547 Bank of America 26.02
548 Thermador 26.00
549 Alltel Wireless 25.98
550 Toys R Us 25.93
551 Vodafone 25.93
552 Topaz Labs 25.85
553 NetSpend 25.64
554 Nissan 25.64
555 Bally Total Fitness 25.62
556 MasterCard 25.62
557 2K Sports 25.60
558 VMware 25.60
559 United Healthcare 25.42
560 Malaysia Airlines 25.32
561 Network Solutions 25.20
562 AT&T Worldnet 25.20
563 Cathay Pacific 25.20
564 Finnair 25.20
565 Humana 25.17
566 Kaspersky 25.17
567 AuthorizeNet 25.10
568 Valve Steam 25.05
569 Cincinnati Bell 25.01
570 MAACO 25.00
571 Mutual of Omaha 25.00
572 MySpace 24.76
573 Pitney Bowes 24.75
574 Countrywide 24.60
575 Oreck 24.60
576 Dodge 24.51
577 Magnavox 24.51
578 Blackberry 24.47
579 Sallie Mae 24.44
580 BB&T 24.35
581 Oracle 24.20
582 Peachtree 24.20
583 FTD.com 24.14
584 Digital River 24.10
585 Juno 24.00
586 Adobe 23.99
587 EHarmony 23.97
588 Family Dollar 23.90
589 Airtel 23.80
590 Abercrombie & Fitch 23.73
591 ADP 23.66
592 Radisson 23.60
593 MSN 23.56
594 America Online 23.55
595 Square Enix 23.53
596 Nextar 23.52
597 HughesNet 23.41
598 The Hartford 23.40
599 LinkedIn 23.39
600 Iberia 23.36
601 Forever 21 23.20
602 Avast 23.05
603 Register.com 23.02
604 Wells Fargo 23.02
605 Express Scripts 23.01
606 Disney Cruise Line 23.00
607 Cub Cadet 23.00
608 Haier 22.99
609 Boston Globe 22.94
610 NetZero 22.88
611 Bing 22.87
612 MoneyGram 22.86
613 TP-Link 22.80
614 DTE Energy 22.69
615 ComEd 22.67
616 AVG 22.62
617 Yahoo 22.61
618 Thrifty Car Rental 22.61
619 Archos 22.43
620 TNT 22.40
621 Citi Mortgage 22.29
622 GE Money Bank 22.29
623 Quicken 22.03
624 Aetna 21.99
625 RCA 21.93
626 USA Today 21.80
627 BBVA Compass 21.60
628 Travelocity 21.51
629 Xcel Energy 21.40
630 Spirit Airlines 21.37
631 Mitsubishi 21.37
632 Duke Energy 21.14
633 Oster 21.00
634 BitDefender 20.87
635 Alcatel 20.60
636 CompUSA 20.60
637 HSBC 20.48
638 Gold's Gym 20.45
639 eBay 20.44
640 Ubisoft 20.44
641 Future Shop 20.40
642 SonicWALL 20.20
643 Fingerhut 20.08
644 Google 19.72
645 Kentucky Fried Chicken 19.68
646 Greyhound 19.63
647 DeLonghi 19.60
648 Incredimail 19.50
649 Nexon 19.40
650 Dick's Sporting Goods 19.40
651 Danby 19.20
652 Navigon 19.05
653 Land Rover 19.00
654 Anthem Blue Cross 18.86
655 Pantech 18.80
656 True Value 18.60
657 Mini 18.40
658 Roxio 18.37
659 Teleflora 18.35
660 Coby 18.10
661 Stream Energy 18.00
662 Craigslist 17.70
663 Skype 17.66
664 Avid 17.60
665 John Hancock 17.60
666 Twitter 17.60
667 TripAdvisor 17.48
668 Carfax 17.45
669 Union Bank 17.40
670 Pinterest 17.40
671 Hitachi 17.20
672 Zoosk 17.05
673 Fandango 17.00
674 Hotmail 16.91
675 Gmail 16.80
676 Kyocera 16.80
677 Pogo 16.73
678 Half.com 16.67
679 Western Union 16.40
680 IBM 16.20
681 Homestead 16.00
682 WIND Mobile 15.80
683 Autodesk 15.60
684 Nero 15.60
685 Seiko 15.40
686 Limewire 15.20
687 ZoneAlarm 15.00
688 Exxon 15.00
689 Facebook 14.84
690 PC World 14.60
691 21st Century 14.40
692 WeightWatchers 14.40
693 Rheem 14.20
694 Westinghouse 14.20
695 Great Clips 14.00
696 Etihad Airways 14.00
697 Atari 13.60
698 Dropbox 13.25
699 Kenwood 13.20
700 Acronis 12.60
701 Aviva 12.60
702 Sunoco 12.00
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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