Search for a Company by Name

Welcome to CustomerServiceScoreboard.com

Customer Service Ratings for Top Companies Based Upon User Feedback

Customer service comments, complaints and rankings

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 47 companies out of the 628 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 7%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

The Leaderboard

The following tables list all of the companies that currently have a CustomerServiceScoreboard.com rating.

Rank Company Rating
1 NameSilo 190.48
2 Zappos 182.34
3 Trader Joe's 171.60
4 Nintendo 163.20
5 Adorama 150.94
6 Country Living 150.89
7 Kmart 139.56
8 Weber 136.09
9 Fisher Price 128.05
10 LL Bean 120.20
11 Rite Aid 119.80
12 Pier 1 119.00
13 Bose 117.80
14 Nike 116.40
15 Air New Zealand 115.94
16 Canon 115.76
17 Nordstrom 114.56
18 EVGA 111.03
19 Rayovac 105.20
20 Plantronics 103.40
21 Kindle 102.19
22 Ambit Energy 100.00
23 Hallmark 98.60
24 Starbucks 97.60
25 Holland America Line 97.30
26 Scottrade 95.84
27 Audiovox 93.26
28 Road Runner 92.98
29 Pontiac 92.15
30 Home Depot 91.13
31 Bed, Bath and Beyond 91.01
32 Nationwide 89.53
33 Konica Minolta 89.53
34 Charles Schwab 89.39
35 Little Tikes 89.25
36 Lego 88.20
37 Teleblend 87.71
38 Discount Tire 87.36
39 Blizzard 86.53
40 Paychex 86.40
41 Bank of Montreal 84.76
42 NVIDIA 83.03
43 Enterprise Rent-A-Car 81.91
44 TJ Maxx 81.69
45 Kroger 81.30
46 Lands' End 81.26
47 NetFlix 80.23
48 JetBlue Airlines 78.42
49 SanDisk 77.42
50 Jabra 75.73
51 Amazon.com 75.53
52 Airtran 74.69
53 Western Digital 74.32
54 Liberty Mutual 73.40
55 CVS 72.83
56 Reliant Energy 72.42
57 Boscov's 72.31
58 Meijer 71.62
59 Logitech 71.57
60 Alaska Airlines and Horizon Air 71.47
61 Quest Diagnostics 71.18
62 Brother International 71.01
63 Kohl's 70.20
64 Southwest Airlines 70.12
65 Dyson 69.67
66 Esurance 69.20
67 USAA 68.29
68 Cogeco 68.07
69 Cuisinart 67.10
70 Lincoln 66.57
71 Webroot 66.43
72 TRENDnet 66.00
73 Iomega 65.49
74 Westjet 65.25
75 ING Direct 64.98
76 Sky 64.67
77 Safeway 64.60
78 Aflac 64.53
79 Vistaprint 64.20
80 Advance Auto Parts 64.03
81 Sprint - Nextel 64.01
82 National Grid 62.47
83 Allegheny Power 62.03
84 iPhone 61.87
85 Bissell 61.71
86 Qantas 61.47
87 StubHub 60.76
88 Staples 60.51
89 Hampton Inn 60.49
90 Timberland 60.40
91 Jiffy Lube 60.25
92 Walgreens 60.19
93 Aer Lingus 60.17
94 Lowe's 59.89
95 Porsche 59.80
96 Ryanair 59.67
97 Alamo Rent A Car 59.39
98 Petsmart 59.06
99 Office Depot 58.89
100 JCPenney 58.64
101 Subaru 58.47
102 Telus 58.30
103 NCsoft 58.27
104 Seagate 58.03
105 Denon 57.82
106 Lexmark 57.71
107 Overstock.com 57.40
108 Suzuki 57.20
109 Guitar Hero 56.78
110 Wachovia 56.45
111 American Eagle Outfitters 56.15
112 AAA 56.14
113 Big Fish Games 55.75
114 Jensen 55.67
115 Phillips 55.65
116 Lexus 55.62
117 Page Plus 55.42
118 Duracell 55.40
119 Progressive 55.40
120 Frontier Airlines 55.40
121 Cabela's 55.10
122 Earthlink 55.05
123 Valve Steam 54.89
124 GoPhone 54.75
125 National Car Rental 54.65
126 Macy's 54.60
127 Shutterfly 54.58
128 NewEgg.com 54.32
129 Jitterbug 54.07
130 TigerDirect.com 53.45
131 ProFlowers 53.41
132 Access America 53.00
133 Mercedes 53.00
134 Volvo 52.98
135 Sylvania 52.98
136 Napster 52.80
137 Bass Pro Shops 52.80
138 AutoZone 52.73
139 YouTube 52.62
140 Costco 52.59
141 Sharp 52.15
142 Living Social 51.81
143 Epson 51.70
144 Norwegian Cruise Line 51.68
145 Delta Airlines 51.51
146 Money Magazine 51.40
147 Carnival Cruises 50.99
148 Yamaha 50.67
149 Apple 50.62
150 Vocalocity 50.62
151 Harley Davidson 50.60
152 American Airlines 50.33
153 Honeywell 50.27
154 Pep Boys 50.07
155 Sports Authority 49.98
156 Papa Johns 49.89
157 Marriott Rewards 49.85
158 Hotpoint 49.64
159 Xbox 49.44
160 BJs 49.40
161 Chase Home Finance 49.20
162 Neiman Marcus 48.96
163 Verizon Wireless 48.56
164 Groupon 48.37
165 OfficeMax 48.12
166 GameFly 47.98
167 World of Warcraft 47.79
168 Big Lots 47.69
169 AT&T Wireless 47.63
170 Olympus 47.33
171 Coleman 46.89
172 SingTel 46.89
173 LeapFrog 46.73
174 Asus 46.65
175 Insight 46.60
176 OnStar 46.44
177 Geico 46.41
178 Harry and David 46.38
179 Embarq 45.89
180 Buick 45.87
181 Dillard's 45.78
182 JVC 45.55
183 Vonage 45.54
184 Redbox 45.53
185 Home Shopping Network 45.51
186 U-Haul 45.27
187 Continental Airlines 45.13
188 GMC 45.13
189 Princess Cruises 45.13
190 Timex 45.00
191 HR Block 45.00
192 Hearst Magazines 44.91
193 Turtle Beach 44.90
194 The Gap 44.81
195 Hamilton Beach 44.80
196 Celebrity Cruises 44.69
197 3M 44.67
198 PlayStation 44.60
199 Northwest Airlines 44.39
200 Vizio 44.36
201 Fidelity 44.30
202 Circuit City 44.29
203 Snapfish 44.15
204 Barclays 44.13
205 Virgin Atlantic 44.09
206 Garmin 44.06
207 Dollar General 43.89
208 Radio Shack 43.74
209 Sony Ericsson 43.69
210 Linksys 43.52
211 Suddenlink 43.46
212 American Home Shield 43.40
213 Edward Jones 43.30
214 NetSpend 43.28
215 Pioneer 43.20
216 Bushnell 43.09
217 Tracfone 43.02
218 Magellan 42.92
219 Time Magazine 42.89
220 Rosetta Stone 42.87
221 Geek Squad 42.81
222 US Cellular 42.70
223 Ace Hardware 42.58
224 Walmart 42.54
225 iTunes 42.51
226 PayPal 42.29
227 Atlantic Broadband 42.24
228 Sam's Club 42.20
229 Visa 42.11
230 Victoria's Secret 42.09
231 Waste Management 42.02
232 Burlington Coat Factory 41.84
233 Belkin 41.82
234 Holiday Inn 41.73
Rank Company Rating
235 Stamps.com 41.70
236 Verizon Residential 41.55
237 Borders 41.45
238 Ramada 41.40
239 Mattel 41.40
240 Kaiser Permanente 41.22
241 Cablevision 41.10
242 Burger King 40.94
243 LensCrafters 40.85
244 Oakley 40.76
245 TiVo 40.73
246 Webkinz 40.67
247 Onkyo 40.63
248 Wacom 40.60
249 APS 40.49
250 Lufthansa 40.49
251 Clearwire 40.36
252 Pentax 40.31
253 TD Bank 40.21
254 DIRECTV 40.21
255 Federal Express 40.17
256 Compaq 40.12
257 Fry's 40.07
258 HTC 40.03
259 TomTom 40.01
260 Thermador 40.00
261 Comfort Inn 40.00
262 SafeLink Wireless 39.84
263 PeoplePC 39.71
264 Avon 39.60
265 Orbitz 39.49
266 Symantec 39.42
267 PETCO 39.33
268 Asurion 39.31
269 Roku 39.20
270 Polaroid 39.13
271 ADT 39.08
272 Cigna 38.76
273 Uniden 38.73
274 nTelos 38.67
275 Buy.com 38.65
276 QVC 38.60
277 Blockbuster Online 38.48
278 Audi 38.37
279 Best Buy 38.28
280 CheapTickets 38.23
281 Infiniti 38.17
282 CompuServe 38.10
283 McDonalds 38.09
284 EasyJet 38.06
285 D-Link 38.03
286 Rhapsody 37.99
287 Merrill Lynch 37.93
288 North Face 37.80
289 Telstra 37.50
290 AARP 37.40
291 FPL 37.31
292 Ning 37.29
293 American Express 37.18
294 RCN 36.90
295 Pizza Hut 36.73
296 Hoover 36.73
297 Bloomingdales 36.65
298 DTE Energy 36.60
299 Charter 36.51
300 New York Daily News 36.49
301 Go Daddy 36.20
302 Palm 36.00
303 Sports Illustrated 35.94
304 Chevrolet 35.94
305 Zune 35.94
306 Graco 35.93
307 Dish Network 35.84
308 Toyota 35.82
309 Koodo 35.80
310 Microsoft 35.71
311 Farmers Insurance 35.69
312 Vtech 35.59
313 Clear 35.56
314 Vanguard 35.55
315 GameStop 35.50
316 Casio 35.49
317 Brighthouse 35.47
318 Windstream 35.37
319 UPS 35.31
320 Target 35.30
321 Xfinity 35.24
322 Proctor and Gamble 35.18
323 Wirefly 35.12
324 Boost Mobile 34.92
325 US Airways 34.89
326 Cox 34.87
327 Trend Micro 34.73
328 24 Hour Fitness 34.65
329 KLM 34.63
330 Hyundai 34.61
331 United Airlines 34.58
332 New York Times 34.56
333 Nikon 34.48
334 BMW 34.44
335 State Farm 34.40
336 Cellcom 34.40
337 AT&T Uverse 34.38
338 Comcast 34.36
339 Cadillac 34.14
340 Kia 34.07
341 Cellular One 33.91
342 Budget Rent A Car 33.76
343 Dominion Power 33.73
344 eTrade 33.69
345 Citizens Bank 33.62
346 Reader's Digest 33.60
347 Fios 33.40
348 Match.com 33.37
349 SBC 33.20
350 DHL 33.13
351 Motorola 32.94
352 1and1 32.89
353 Ford 32.87
354 Rogers 32.84
355 Los Angeles Times 32.82
356 Hertz 32.76
357 Avis 32.76
358 TripAdvisor 32.73
359 Jeep 32.68
360 John Deere 32.68
361 Slingbox 32.58
362 Acer Computers 32.57
363 Ashley Furniture 32.51
364 Iberia 32.51
365 Toro 32.49
366 US Postal Service 32.41
367 Air Canada 32.35
368 Dollar Rent A Car 32.31
369 Net10 32.30
370 Virgin Mobile 32.26
371 WebEx 32.16
372 Bell Canada 32.15
373 Mazda 32.15
374 Washington Mutual 32.13
375 Capital One 32.13
376 Xerox 32.08
377 Cisco 32.08
378 TurboTax 32.02
379 Nokia 32.02
380 KitchenAid 32.01
381 Acura 32.00
382 Taco Bell 32.00
383 Kenmore 31.96
384 Optimum 31.85
385 Expedia 31.83
386 Dell 31.81
387 Chase 31.79
388 MetLife 31.78
389 Ikea 31.74
390 Equifax 31.69
391 Ryobi 31.67
392 Honda 31.62
393 Regions Bank 31.56
394 Time Warner Cable 31.52
395 American Standard 31.32
396 RCI 31.29
397 Straight Talk 31.10
398 Fifth Third Bank 31.09
399 Weebly 31.08
400 Wall Street Journal 31.05
401 Samsung 30.95
402 PSE&G 30.93
403 Verizon DSL 30.89
404 PNC Bank 30.88
405 MSI 30.86
406 PG&E 30.77
407 Pottery Barn 30.72
408 ViewSonic 30.70
409 Best Western 30.66
410 XM Radio 30.65
411 Panasonic 30.61
412 Creative Labs 30.60
413 Mozy 30.53
414 Qwest 30.51
415 Carbonite 30.47
416 Metro PCS 30.37
417 Ticketmaster 30.36
418 British Airways 30.34
419 Fido 30.31
420 Mozilla 30.28
421 Bellsouth 30.27
422 Sovereign Bank 30.19
423 Washington Post 30.13
424 Dollar Tree 30.00
425 Dotster 29.85
426 Prudential 29.76
427 Frigidaire 29.76
428 Gateway Computers 29.72
429 Simple Mobile 29.69
430 Activision 29.64
431 Volkswagen 29.62
432 T-Mobile 29.60
433 PokerStars 29.50
434 Experian 29.49
435 eMachines 29.48
436 QuickBooks 29.43
437 Sony 29.42
438 Air France 29.34
439 Hewlett-Packard 29.33
440 Topaz Labs 29.31
441 FreeCreditReport.com 29.30
442 Hotels.com 29.20
443 Frontier Communications 29.19
444 Bosch 29.05
445 Planet Fitness 29.03
446 Sears 28.99
447 Craftsman 28.86
448 Netgear 28.86
449 Days Inn 28.86
450 Medco 28.85
451 Avast 28.80
452 Classmates.com 28.72
453 Maytag 28.58
454 LG 28.49
455 Whirlpool 28.27
456 Zynga 28.13
457 General Electric 28.11
458 Electrolux 28.11
459 Memorex 28.11
460 Hawaiian Airlines 28.00
461 Sirius 27.92
462 LA Fitness 27.86
463 Coby 27.86
464 Atmos Energy 27.72
465 Allstate 27.72
466 Bally Total Fitness 27.72
467 Priceline 27.70
468 Barnes and Noble 27.67
Rank Company Rating
469 Humana 27.66
470 Electronic Arts 27.62
471 MajicJack 27.62
472 Citibank 27.55
473 Shaw 27.53
474 SunTrust 27.52
475 Ally Bank 27.43
476 TCF Bank 27.40
477 Alcatel 27.40
478 US Bank 27.25
479 Tucows 27.20
480 Cricket Wireless 27.14
481 McAfee 27.11
482 Chrysler 27.10
483 CenturyLink 27.08
484 Chicago Tribune 27.08
485 MasterCard 27.05
486 Cincinnati Bell 26.95
487 Caremark 26.93
488 TransUnion 26.90
489 Kodak 26.85
490 ACS 26.85
491 Dodge 26.84
492 Vodafone 26.67
493 Hotwire 26.65
494 Lacie 26.60
495 Lenovo 26.52
496 Toshiba 26.49
497 Kaspersky 26.35
498 Finnair 26.31
499 FTD.com 26.20
500 Vectren 26.20
501 Network Solutions 26.20
502 Blue Cross Blue Shield of Florida 26.15
503 Alltel Wireless 26.14
504 MySpace 26.07
505 Malaysia Airlines 26.06
506 Bank of America 26.01
507 VMware 26.00
508 The Hartford 26.00
509 Columbia Sportswear 26.00
510 Mediacom 25.98
511 Cathay Pacific 25.82
512 Toys R Us 25.65
513 Proactive 25.61
514 United Healthcare 25.58
515 Juno 25.58
516 AT&T Worldnet 25.57
517 Sanyo 25.37
518 JP Morgan Chase 25.32
519 Progress Energy 25.26
520 Digital River 25.12
521 AuthorizeNet 25.10
522 Haier 24.96
523 BB&T 24.89
524 ADP 24.86
525 Magnavox 24.85
526 Windows Live 24.75
527 Nissan 24.72
528 Pitney Bowes 24.70
529 Countrywide 24.60
530 Airtel 24.60
531 Mutual of Omaha 24.60
532 Yahoo 24.58
533 Subway 24.36
534 Adobe 24.35
535 Sallie Mae 24.28
536 Radisson 24.20
537 Peachtree 24.20
538 Ricoh 24.20
539 NetZero 24.11
540 Nextar 24.04
541 Abercrombie & Fitch 23.92
542 LinkedIn 23.82
543 Oracle 23.80
544 MoneyGram 23.75
545 America Online 23.72
546 Blackberry 23.71
547 HughesNet 23.66
548 Boston Globe 23.59
549 Express Scripts 23.47
550 USA Today 23.40
551 MSN 23.33
552 Wells Fargo 23.33
553 OG&E 23.20
554 Register.com 23.04
555 ComEd 22.94
556 Fingerhut 22.88
557 Aetna 22.44
558 GE Money Bank 22.42
559 Singapore Airlines 22.33
560 BitDefender 22.33
561 RCA 22.30
562 Spirit Airlines 22.19
563 Quicken 22.15
564 Duke Energy 21.89
565 Ubisoft 21.83
566 AVG 21.81
567 Citi Mortgage 21.75
568 Travelocity 21.67
569 Thrifty Car Rental 21.65
570 EHarmony 21.65
571 Archos 21.16
572 Homestead 21.00
573 TNT 20.80
574 CompUSA 20.60
575 Land Rover 20.40
576 Greyhound 20.35
577 HSBC 20.16
578 eBay 20.14
579 Anthem Blue Cross 20.03
580 Kentucky Fried Chicken 20.00
581 Dick's Sporting Goods 20.00
582 Gold's Gym 19.92
583 Carfax 19.76
584 Google 19.70
585 Incredimail 19.69
586 Xcel Energy 19.60
587 Union Bank 19.20
588 Danby 19.20
589 Roxio 19.06
590 Forever 21 19.00
591 MAACO 18.98
592 Zoosk 18.79
593 Teleflora 18.61
594 Gmail 18.60
595 Navigon 18.40
596 Stream Energy 18.00
597 Pogo 17.99
598 Skype 17.91
599 Mitsubishi 17.80
600 Craigslist 17.78
601 IBM 17.75
602 Half.com 17.43
603 Western Union 17.20
604 Mini 17.20
605 Kyocera 17.20
606 Hitachi 17.00
607 Bing 16.97
608 Family Dollar 16.80
609 Hotmail 16.78
610 Nexon 16.60
611 Seiko 16.00
612 WIND Mobile 15.80
613 21st Century 15.40
614 Pantech 15.40
615 Nero 15.40
616 John Hancock 15.40
617 Limewire 15.20
618 Twitter 15.20
619 PC World 14.60
620 Facebook 14.25
621 Westinghouse 14.20
622 Cellular South 14.00
623 Atari 13.60
624 Kenwood 13.20
625 Acronis 12.60
626 Full Tilt Poker 12.60
627 Aviva 12.60
628 Sunoco 12.00
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
View all companies >>
  ...and The Worst  
The Bottom 15 companies according to our ratings:
View all companies >>