Welcome to CustomerServiceScoreboard.com

Overall Customer Service Ratings

There is no questioning the fact that most people believe they receive inadequate customer service from most companies today. Only 24 companies out of the 219 total companies with a CustomerServiceScoreboard.com rating currently rank as Acceptable or better. This is only 11%!

Customer Service Details

People adding comments and ratings are also asked to rate each company on a scale of 1 - 10 (with 10 being the best) when it comes to 5 specific aspects of their customer service interaction. Based upon the average scores for each of these aspects, it is no wonder most companies score so poorly.

Rank	Company	Rating
1	Charles Schwab	195.00
2	Kmart	191.27
3	ING Direct	144.00
4	Southwest Airlines	133.14
5	American Express	133.00
6	Staples	132.27
7	NetFlix	128.53
8	Canon	122.23
9	Sprint - Nextel	121.94
10	SanDisk	115.20
11	Go Daddy	111.14
12	Apple	106.20
13	Magellan	100.56
14	NVIDIA	96.91
15	Brother International	94.38
16	Ikea	94.20
17	OfficeMax	92.40
18	Geico	91.30
19	Continental Airlines	90.58
20	NewEgg.com	87.57
21	State Farm	85.90
22	Wachovia	83.93
23	TomTom	80.20
24	Equifax	80.02
25	Amazon.com	78.20
26	GoPhone	76.77
27	Air Canada	76.66
28	GameFly	76.46
29	Home Depot	76.39
30	Victoria's Secret	74.77
31	Costco	73.37
32	Orbitz	70.83
33	CheapTickets	70.76
34	Hotwire	70.60
35	World of Warcraft	69.76
36	Embarq	68.47
37	Snapfish	66.53
38	PeoplePC	66.20
39	Expedia	65.59
40	Comcast	64.53
41	Sony	63.82
42	Seagate	63.60
43	Compaq	63.50
44	Verizon Wireless	62.42
45	StubHub	61.87
46	Xbox	61.81
47	Atlantic Broadband	61.80
48	Petsmart	60.87
49	Lexmark	60.67
50	American Airlines	60.22
51	Sallie Mae	58.22
52	Qwest	58.22
53	Ford	57.45
54	D-Link	55.94
55	Sharp	55.80
56	Time Magazine	55.80
57	Trend Micro	55.60
58	Logitech	53.05
59	Digital River	53.00
60	AT&T Wireless	52.86
61	United Airlines	52.53
62	PayPal	52.52
63	British Airways	52.27
64	JVC	52.20
65	Cablevision	52.00
66	Dish Network	51.95
67	Zune	51.80
68	XM Radio	51.71
69	Shutterfly	51.67
70	DIRECTV	51.62
71	Tracfone	50.94
72	Sovereign Bank	50.27
73	Cox	49.29
74	Windstream	49.07
75	eMachines	48.98

Rank	Company	Rating
76	Delta Airlines	48.63
77	Garmin	48.35
78	Holiday Inn	46.73
79	eBay	46.60
80	Vonage	46.38
81	T-Mobile	45.99
82	Boost Mobile	45.56
83	Time Warner Cable	45.52
84	Toyota	44.40
85	UPS	44.04
86	TiVo	43.51
87	Lowe's	43.33
88	Honeywell	42.60
89	Virgin Mobile	42.29
90	Symantec	42.06
91	Slingbox	42.00
92	Samsung	41.95
93	General Electric	41.31
94	US Postal Service	41.16
95	FreeCreditReport.com	41.00
96	Acer Computers	40.46
97	Panasonic	40.36
98	Sirius	40.34
99	Sam's Club	40.32
100	Capital One	40.10
101	Wells Fargo	40.02
102	Overstock.com	39.47
103	Northwest Airlines	38.84
104	Honda	38.33
105	Citibank	38.09
106	Blockbuster Online	37.89
107	Whirlpool	37.77
108	TransUnion	37.67
109	Blackberry	37.49
110	Hewlett-Packard	37.20
111	Lenovo	37.09
112	Nikon	37.08
113	Target	36.71
114	Hertz	36.69
115	SunTrust	36.47
116	United Healthcare	36.32
117	Westjet	36.09
118	Federal Express	35.80
119	US Airways	35.80
120	Netgear	35.69
121	Chevrolet	35.50
122	Buy.com	35.48
123	Best Buy	35.17
124	DHL	35.10
125	TurboTax	34.64
126	LeapFrog	34.60
127	Washington Mutual	34.37
128	Toys R Us	34.07
129	BMW	33.85
130	Webkinz	33.70
131	Walmart	33.65
132	Roku	33.25
133	Comfort Inn	33.20
134	QuickBooks	33.18
135	MySpace	33.04
136	Countrywide	32.80
137	Priceline	32.58
138	Dell	32.54
139	Charter	32.47
140	Dillard's	31.80
141	HughesNet	31.71
142	Sears	31.46
143	Cricket Wireless	31.02
144	Greyhound	30.89
145	Wirefly	30.86
146	Motorola	30.69
147	Reader's Digest	30.55
148	Asus	30.46
149	MajicJack	30.40
150	Metro PCS	30.40

Rank	Company	Rating
151	AuthorizeNet	30.14
152	MSN	29.89
153	Creative Labs	29.86
154	Aetna	29.52
155	Linksys	29.03
156	Nissan	28.95
157	Abercrombie & Fitch	28.92
158	Craigslist	28.50
159	Radio Shack	28.40
160	Bank of America	28.36
161	McAfee	28.17
162	Adobe	28.17
163	Juno	28.00
164	Epson	27.80
165	JP Morgan Chase	27.56
166	Register.com	27.40
167	Days Inn	27.20
168	Volkswagen	27.20
169	Memorex	27.20
170	Gateway Computers	26.90
171	EasyJet	26.85
172	Bell Canada	26.00
173	Chase	26.00
174	NetZero	25.60
175	Maytag	25.60
176	Microsoft	24.95
177	Toshiba	24.57
178	Regions Bank	24.20
179	Barnes and Noble	24.20
180	Sanyo	23.60
181	RCN	23.40
182	Guitar Hero	23.20
183	Classmates.com	23.17
184	Experian	23.06
185	Magnavox	22.80
186	ViewSonic	22.80
187	America Online	22.45
188	Avis	22.20
189	Travelocity	22.03
190	Uniden	22.00
191	RCA	21.81
192	Borders	21.80
193	AT&T Worldnet	21.40
194	Alltel Wireless	21.00
195	LG	21.00
196	Electronic Arts	20.73
197	Office Depot	20.20
198	Nokia	20.20
199	Mediacom	20.00
200	Yahoo	19.44
201	Aflac	19.40
202	Rogers	19.00
203	Citi Mortgage	18.96
204	LinkedIn	18.80
205	Skype	18.30
206	Quicken	18.20
207	Shaw	18.20
208	HSBC	17.80
209	Net10	17.80
210	Hitachi	17.00
211	Hotmail	16.68
212	MasterCard	16.40
213	Google	15.80
214	ADP	15.40
215	Fido	15.20
216	American Standard	14.80
217	Facebook	14.60
218	Twitter	14.60
219	Nero	13.80